Suite, Multiple Beds, Non Smoking, Jetted Tub

Reviews of Comfort Inn & Suites Midway - Tallahassee West

2.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 411 out of 1001 reviews" "
Rating 8 - Good. 305 out of 1001 reviews" "
Rating 6 - Okay. 134 out of 1001 reviews" "
Rating 4 - Poor. 87 out of 1001 reviews" "
Rating 2 - Terrible. 64 out of 1001 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Marcello

Disliked: Cleanliness, property conditions & facilities
We stayed one night room 121 the worst experience the roomed horrible I had to go purchase air fresheners and it still didn’t help the bathroom wasn’t better stand up shower with a big chair to sit on while showering which was dirty probably from other occupancy. We didn’t even take a shower and sleep in clothes. We really didn’t sleep got up at 6 breakfast wasn’t anything to brag about water down eggs. They charge us $25 for a pillow that housekeeping probably took. We complain to them about service and they complain about a pillow $100 for some run down need to be burned down suite. Do not stay here unless you just don’t care.
Stayed 1 night in May 2024

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Although the internet went down we still enjoyed our overnight stay.
Stayed 1 night in May 2024
Response from Ann on 20 May 2024
Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!

6/10 Okay

David

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Power was out for a long time. Rooms need dusting.
Stayed 1 night in May 2024
Response from Ann on 17 May 2024
We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

10/10 Excellent

Fife

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good breakfast. hotel is somewhat ratty
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Hello Fife,We appreciate your feedback on our breakfast offerings. We regret to hear that you found the hotel to be less than expected. Guest comments help us improve, and we will share your observations with our team for future enhancements.

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Karly on 10 May 2024
James,Thank you for taking the time to leave a review. We hope to see you back again soon!

6/10 Okay

SD

Travelled with family
Room was nice and spacious. Beds were a little on the firm side. Breakfast was just average, but was free.
Stayed 2 nights in May 2024
Response from Manager on 10 May 2024
Hello SD, We're thrilled to hear that you enjoyed the spacious room during your stay with us. We appreciate your feedback regarding the bed firmness and breakfast offerings, as we are always looking for ways to enhance our guests' experience. Your comments will be shared with our team for further review. Thank you for choosing to stay with us.

6/10 Okay

Helen

Travelled with family
Nice stay, funny smell in the hallways (musty) but room was nice. Breakfast area clean and nice. Powdered eggs unimpressive.
Stayed 1 night in May 2024
Response from Karly on 3 May 2024
Dear Helen,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Sidney L

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Desk clerk was so friendly.
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Sidney L,We are pleased to hear that you found our desk clerk friendly during your stay. Should you need any further assistance or have any feedback, please feel free to reach out to us directly.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked Easy access and price. Disliked dining options.
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Diane,We appreciate your positive feedback regarding our convenient location and pricing. We thank you for sharing your concerns about the dining options, and we will take your feedback into consideration for future improvements. We hope you will consider staying with us again in the future.

2/10 Terrible

Bhadra

Disliked: Staff & service
No towels to wash or wipe hands No response when called numerous times to the front desk
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Bhadra, We apologize for any inconvenience you experienced during your stay. Our team aims to provide prompt and efficient service. Please feel free to reach out to our management for further assistance on this matter.

2/10 Terrible

Vanhxay

Disliked: Staff & service, amenities, property conditions & facilities
We were booked a room where the air conditioning was not working. The front desk worker was not polite when I informed her about it. The new room had a damp floor
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Vanhxay,We regret to hear about your experience and appreciate you bringing this to our attention. Guest feedback is valuable for our continuous improvement. We encourage guests to reach out directly to our management team for further assistance with these matters.

2/10 Terrible

Nancy

Stayed 1 night in Jan 2024
Response from Manager on 10 May 2024
Hello Nancy, We appreciate you choosing our hotel and regret to hear that your experience did not meet your expectations. Please do not hesitate to contact us directly with any feedback you may have so we can address any concerns. We hope to welcome you back in the future for an improved stay.

4/10 Poor

Renee, Ocklawaha

Disliked: Cleanliness, staff & service, property conditions & facilities
Room smelled
Stayed 1 night in Feb 2024
Response from Manager on 15 Apr 2024
Hello Renee, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable and will be shared with our team for further review. We hope you will consider staying with us again in the future.

10/10 Excellent

Jerry

Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Jerry,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Michael, Thomasville

Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Michael,We're thrilled to hear that you enjoyed your stay with us! If you have any further details to share about your experience, please don't hesitate to contact us. We look forward to welcoming you back soon.

8/10 Good

Rafael

Liked: Staff & service, amenities, property conditions & facilities
Overall good experience. Helpful personnel. Facilities a bit run down, even though improvements have been done to the facility.
Stayed 2 nights in Apr 2024
Response from Manager on 11 Apr 2024
Hello Rafael,Thank you for sharing your feedback with us. We appreciate your kind words about our staff's assistance. We value your input on our facilities and will take it into consideration for future upgrades. Your insights assist us in enhancing our guest experience for the future.

10/10 Excellent

Ruben, Hialeah

Stayed 1 night in Feb 2024
Response from Manager on 29 Mar 2024
Hello Ruben,We're thrilled to hear you enjoyed your stay with us! Please don't hesitate to reach out if there's anything we can do to make your next visit even better.

10/10 Excellent

Jim, lawrenceville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Remodeled and clean. Good value. Comfortable beds
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Jim,We're delighted to hear you appreciated our remodeled facilities, cleanliness, and comfortable beds during your stay. Our team works hard to ensure a pleasant experience for all guests. Should you have any future concerns or feedback, please feel free to reach out to our management team directly.

8/10 Good

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A weekend getaway..was a decent place for some rest while exploring Tallahasee
Stayed 2 nights in Mar 2024
Response from Manager on 14 Mar 2024
Hello Omar,We appreciate you choosing our hotel for your weekend getaway in Tallahassee. It's great to hear that you found it a suitable place for some rest during your explorations. If you have any further feedback to share, please feel free to reach out to us directly.

10/10 Excellent

Felicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was excellent; even though our stay was for a sad occasion. I will choose this hotel again
Stayed 2 nights in Mar 2024
Response from Manager on 12 Mar 2024
Hello Felicia,We are glad to hear that you found our customer service excellent during your stay, despite the circumstances. We look forward to welcoming you back on your next visit to the area. Your loyalty is much appreciated, and we aim to provide the same level of service during all your future stays.

6/10 Okay

Debra

Stayed 1 night in Feb 2024
Response from Manager on 9 Mar 2024
Hello Debra, We're sorry to hear that your experience was not perfect. Please feel free to reach out to us directly so we can address any concerns you may have. We value your feedback and would appreciate the opportunity to make things right for you.

4/10 Poor

Oliver

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Oliver, We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly to discuss any concerns so we can address them accordingly. We value your feedback and hope to welcome you back for an improved stay.

10/10 Excellent

Shaun

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very professional, friendly and helpful. The hotel and hotelthe room was very clean, quiet and comfortable. My hotel stay was outstading and plan to return in the near future.
Stayed 1 night in Feb 2024
Response from Manager on 6 Mar 2024
Hello Shaun,We are thrilled to hear that you had a wonderful stay with us! Our team takes pride in providing exceptional service and maintaining high cleanliness standards. We look forward to welcoming you back soon for another enjoyable experience.

8/10 Good

Kernesha

Stayed 3 nights in Feb 2024
Response from Manager on 24 Mar 2024
Hello Kernesha,We are thrilled to hear that you had a wonderful stay with us! Our team looks forward to welcoming you back soon.

8/10 Good

Kathleen, Belmont

Travelled with partner
The facility was undergoing construction. The ily issue we had was the grab n go bfast, which was awful. The worst one yet to date.
Stayed 1 night in Feb 2024
Response from Manager on 6 Mar 2024
Hello Kathleen, We regret to hear about the inconvenience caused by the ongoing construction and your experience with the grab-and-go breakfast. Your feedback is valuable to us for improving our services in the future. Thank you for sharing your thoughts with us.

10/10 Excellent

Gayle

Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Gayle,We are delighted to hear that you enjoyed your stay with us! Please do not hesitate to get in touch if you have any further comments or need assistance with future bookings.

10/10 Excellent

Karla

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Karla,We value your feedback and apologize for any inconvenience caused during your stay. Your comments will be shared with our team for improvement purposes. We appreciate you bringing this to our attention.

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness
Good value for the money. Good breakfast
Stayed 1 night in Feb 2024
Response from Manager on 1 Mar 2024
Hello Sandra,We appreciate your feedback on our hotel's value for money and breakfast offerings. Our team works hard to ensure all guests have a satisfying experience during their stay. Should you have any further comments or suggestions, please do not hesitate to contact our management team directly. Thank you for choosing to stay with us.

8/10 Good

Nesha

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Manager on 2 Mar 2024
Hello Nesha,We're thrilled you enjoyed your stay with us! If you have any further comments, please don't hesitate to contact us directly. We look forward to welcoming you back soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service
Stayed 1 night in Feb 2024
Response from Manager on 1 Mar 2024
Hello Daniel,We appreciate your positive feedback on our location and service. Thank you for choosing to stay with us; we hope to welcome you back in the future for another excellent experience.

10/10 Excellent

Vicki B

Liked: Cleanliness, staff & service, property conditions & facilities
Not much else at the exit
Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
Hello Vicki B,We appreciate your feedback and hope you had an overall pleasant stay. Should you have any further comments or concerns, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

4/10 Poor

Verified traveller

Disliked: Cleanliness
I’ll go somewhere else next time
We came in late. This was just a spot to rest our heads in the middle of a long drive. The front desk lady not friendly and when we got to the room there was a dirty wash cloth hung on the shower rod from the previous person.
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Dear Guest,Thank you for sharing your experience with us. We appreciate your feedback and will address this with our team to ensure a better stay for our guests in the future.

8/10 Good

Claudia

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Room smelled really bad. No shampoo. Service was so so.
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Claudia,We apologize for the inconvenience you experienced during your stay. Guest feedback helps us improve our services. Please contact management directly to address any further concerns.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is excellent
Stayed 1 night in Feb 2024
Response from Karly on 23 Feb 2024
Dear Kevin,It was a pleasure to have you stay and to read your positive feedback.It is greatly encouraging to hear your appreciation.We will offer yet another awesome hospitality experience next time.We look forward to your next visit.

6/10 Okay

Hammam

Business traveller, Travelled with partner
Liked: Cleanliness
Bathroom sink and shower drain issues
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Hammam, We appreciate your feedback regarding the bathroom sink and shower drain. We recommend reaching out to our management team directly to discuss any concerns further. Thank you for bringing this to our attention.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff
Excellent staff
Stayed 3 nights in Feb 2024
Response from Manager on 24 Feb 2024
Hello Kevin,We appreciate your kind words regarding our staff. If you have any further feedback or suggestions, please feel free to reach out to our management team. Thank you for choosing to stay with us.

8/10 Good

Jackson

Stayed 1 night in Feb 2024
Response from Karly on 20 Mar 2024
Thank you for the review, Jackson. We hope to see you again soon.

6/10 Okay

NELLY, NORTH LAUDERDALE

Disliked: Cleanliness
I chose this hotel, based on the high reviews, however, I was extremely disappointed by the mediocre condition of the room, which was extremely dusty. The shower also did not drain properly. I took a shower at 9 PM and when I woke up at 7 AM the tub was still filled with water. Because I’m only staying one night I didn’t request to have my room changed.
Stayed 1 night in Feb 2024
Response from Karly on 16 Feb 2024
Dear Nelly,We apologize for the inconveniences you faced during your stay. Please know we are working to make all the necessary improvements. We hope to see you back again soon for a more improved stay!

6/10 Okay

GERALD

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was friendly. Would be hard to beat the price. Room was large and clean, but the whole hotel is in need updating and remodeling.
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello GERALD, Thank you for your feedback and for highlighting our friendly staff and competitive pricing. We appreciate your comments regarding the cleanliness of your room. We understand that you feel the hotel could benefit from updating and remodeling. We value your input and will take it into consideration as we continue to improve our facilities.

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Priced just right
Stayed 1 night in Feb 2024
Response from Karly on 16 Feb 2024
Amanda,Thank you so much for the kind review. Please let us know any improvements we can make to earn a 5/5 on your next stay with us. We hope to see you back soon!

2/10 Terrible

Helen

I could not check in because the system is down and they can not do anything manually. I am at the hotel without any assistance.
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Helen, We apologize for the inconvenience you experienced during check-in. We understand that technical issues can arise, and we strive to resolve them as quickly as possible. We appreciate your patience and understanding. If you have any further concerns or questions, we encourage you to reach out to our management team directly. Thank you for choosing our hotel for your stay.

8/10 Good

lori

Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello lori,We appreciate you choosing our hotel for your stay and taking the time to leave a rating. If there is anything specific that you would like to share regarding your experience, please don't hesitate to reach out to us. We value guest feedback and it helps us improve our services. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Kristelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Hello Kristelle,We appreciate you taking the time to share your feedback with us. Please feel free to reach out to our management team directly to discuss your concerns in more detail. Thank you for choosing our hotel for your stay.

6/10 Okay

Melissa

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Room had a strong cigarette smell
Stayed 2 nights in Feb 2024
Response from Manager on 14 Feb 2024
Hello Melissa, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the cigarette smell in your room. Our hotel is a completely non-smoking establishment, and we enforce this policy strictly. We appreciate you bringing this to our attention and will investigate the matter thoroughly to ensure it doesn't happen again in the future.

10/10 Excellent

greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in, young man wan very friendly, informational and kind. We had 3 floor room and the windows were filthy. We always enjoy a room w/ a view. Clean your windows!
Stayed 1 night in Feb 2024
Response from Manager on 10 Feb 2024
Hello greg,Thank you for your kind words regarding our front desk staff, their hospitality is highly appreciated. We apologize for any inconvenience caused by the cleanliness of the windows in your room. We value your feedback and will make sure to address this with our housekeeping team. We hope you enjoyed the rest of your stay with us.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tallahassee hotel
Very nice hotel with all the amenities I want. We had a separate seating area with a couch. It’s clean, comfortable and a good breakfast. Friendly staff.
Stayed 1 night in Feb 2024
Response from Manager on 10 Feb 2024
Hello Donna,Thank you for taking the time to share your positive feedback about our hotel. We are delighted to hear that you enjoyed our amenities, including the separate seating area with a couch. We always strive to maintain cleanliness and comfort for our guests. It's great to know that you also had a satisfying breakfast experience. Our staff takes pride in providing friendly and attentive service. We hope to welcome you back for another enjoyable stay in the future.

8/10 Good

Jerry, Tupelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good place to stay for a quiet night's sleep at a really affordable rate.
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Jerry,Thank you for choosing our hotel for your stay. We're glad you enjoyed a peaceful night's sleep at our affordable rates. Your satisfaction is important to us, and we appreciate your positive feedback. We look forward to welcoming you back in the future for another comfortable and budget-friendly stay.

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Kimberly,We are delighted to hear that you had a wonderful experience during your stay with us! It was our pleasure to have you as our guest. Should you have any additional feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were the very last check in, just before midnight. We were treated with a smile and respect. Just as if we were there at a “normal” time and were special guests. She was great!
Stayed 1 night in Jan 2024
Response from Manager on 8 Feb 2024
Hello Anita,Thank you for your feedback! We're thrilled to hear that our late-night staff provided you with excellent service and made you feel like special guests. We strive to ensure that all our guests feel valued and well taken care of regardless of the time of arrival. We appreciate your kind words and hope to welcome you back in the future for another exceptional stay.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again
Stayed 1 night in Feb 2024
Response from Manager on 8 Feb 2024
Hello Jeff,Thank you for your positive feedback! We are delighted to hear that you had a great experience during your stay. We appreciate your support and look forward to welcoming you back in the future.