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" Arrived a little earlier than check in and didn’t expect room to be ready but did expect to be able to get a drink but bar closed….it was 2pm on a Saturday afternoon!!! Disappointing. Hotel in great location and breakfast was great."

"Nice breakfast, usual selection. Bar and restaurant was good. Staff were friendly and helpful. Upper floors look very run down."

"We stay here regularly whilst visiting family. I love it because everyone is very friendly, the beds are super comfy and there is a bath in the bathroom. It's walking distance into town even after a few drinks in the very reasonably priced bar! It's dog friendly too. Big carpark and surprisingly quiet after the bar closes. Usually football on the TV in the bar which keeps my husband happy (depending on play...) 😅 The Highfield is always our first choice when planning to come to Boro."

"Front of house staff were extremely helpful."

"Beautiful property. Pulling in the drive is stunning. The interior is well decorated. The building itself is obviously older and it shows in certain areas: the toilet was unreliable, small cracks, bit of discolouration on tiles, and the pool floor isn’t sealed well so it has bumps and bounces. The room we booked for a family was perfect. The separation wall made the room feel much bigger and the kids loved having their own space. The TV selection was very basic and the TVs themselves were very slow. The staff were all wonderful and very helpful. I did have to ask a lot of questions as some information wasn’t given initially but it wasn’t too inconvenient. The swim times for children was a bit annoying because we had to plan our day around it but I understand why they’re in place. We just would have liked a bit more freedom to choose when we wanted to go rather than set times. The bed we had wasn’t super comfortable, the mattress slanted on the edge. The pillows desperately need an update. They were very flat and offered no support. However the kids single beds were comfortable for them. The restaurant menu looked good but was expensive so we chose to eat elsewhere. Except for dessert which we did get through room service. The sticky toffee pudding was top 3 best we ever had. The grounds are vast and great for a wander. Overall, good stay. We would stay again as the experience itself outweighed any issues we had."

"Stayed here many times before and the hotel is always immaculate. Didn’t make breakfast due to a late night but couldn’t fault much apart from being at the rear of the hotel with no view at all. Staff are always friendly and helpful too. "

"There was plenty of choice for breakfast and the quality was good. The staff were lovely also. My only minor niggle and it is minor weight only got two tea bags in the room. (I'm a big tea drinker) I'm sure that if I had asked more would have been provided. Plus usually in hotels you get a little biscuit on the tea tray which there wasn't. But a bonus tick in the bathroom was individual shampoo and conditioner and shower gel. More than happy with my stay thank you "

"Lovely staff, thank you gfo"

"Wonderful, beautiful room excellent surroundings, welcoming staff and an upgraded to top it off, many thanks."