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Reviews of Leonardo Hotel Middlesbrough

4 out of 5
Leonardo Hotel Middlesbrough
Fry Street, Middlesbrough, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 425 out of 842 reviews" "
Rating 8 - Good. 287 out of 842 reviews" "
Rating 6 - Okay. 76 out of 842 reviews" "
Rating 4 - Poor. 28 out of 842 reviews" "
Rating 2 - Terrible. 26 out of 842 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Malcolm

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find location with hotel parking and NCP parking close by. Staff were very friendly and helpful. Hotel had put on a late night bar with karaoke for after the Take That concert and it was great fun. Breakfast was excellent.
Stayed 1 night in May 2024

8/10 Good

Darren

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel However when ordering food in the restaurant two of the items on the menu were not available
Stayed 1 night in May 2024

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Loved hotel! Would stay there again 😎👍
Stayed 1 night in May 2024

6/10 Okay

Charlie

Business traveller
Rooms, whilst clean are small and road noise is intrusive, Bar closes at 11pm
Stayed 1 night in May 2024

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, amenities
Great position and very pleasant staff
Stayed 1 night in May 2024

10/10 Excellent

Harrison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and parking was secure. Hotel is close to train station. Breakfast was very good.
Stayed 1 night in Apr 2024

10/10 Excellent

Miles

Stayed 1 night in Apr 2024

10/10 Excellent

Leigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mandy on reception was brilliant in helping us with our stay and answering questions.
Stayed 1 night in Apr 2024

2/10 Terrible

clare

Stayed 1 night in Apr 2024

10/10 Excellent

Rashpal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every one was great and helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff great facilities. Nice comfortable bedrooms
Stayed 1 night in Apr 2024

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my son enjoyed our stay. The staff were amazing and funny we will see you all again. until next time keep up giving peple good experiences in your hotel.x 💗
Stayed 1 night in Apr 2024

10/10 Excellent

David

Stayed 1 night in Apr 2024

10/10 Excellent

Uchenna

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good facilities, good value. Very convenient for an event we were attending at the Town Hall.
Stayed 1 night in Mar 2024

10/10 Excellent

Callum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the the room it was spotless and the staff was so lovely and polite I’ve definitely go again and the breakfast was decent and it was the perfect temperature.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jane

Stayed 1 night in Feb 2024

10/10 Excellent

Narinder

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

6/10 Okay

Gary

Liked: Cleanliness, staff & service, room comfort
Nice Hotel but slamming doors ruined it for us.
We stayed here for 2 nights and booked a Superior Double Room. First impressions were good, and it is an easy 5 minute walk from the train station. Nice roomy reception and a lovely friendly receptionist called Lisa who told us everything we needed to know. She was really helpful. Our room was on the 8th floor which we were pleased with as we knew there would be no heavy footed guests above us. The room was ok, nothing special. On looking back at the website, although there is a range of rooms with varying prices, they all seem to be the same. So I’m not sure what a ‘superior’ room has that the others haven’t? Anyway, first night hardly slept at all as the people in the room next door seemed to be slamming their room door every 5 minutes as they went out for cigarettes! This went on until way after midnight. I went down to reception and reported it, and to be fair a security guard went and had a word with them and things quietened down. Worryingly, when I spoke to the female receptionist about it the next day (Saturday), she said it was a city centre hotel and was busy so we had to expect noise at night! Not a good advert for the hotel. We then had breakfast, which was great, really nice, and for the 2 of us was only £14! The next night we slept ok, but I did notice that although the room doors had ‘closer’ mechanisms on them, unless a guest manually held the door to prevent it closing too quickly, they all slam. Management need to look into this.
Stayed 2 nights in Feb 2024

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay 😄
Great stay as always. Was allowed to check in early..hotel clean and the staff super friendly. Added bonus was 2 breakfast for 14 pound over the weekend.
Stayed 2 nights in Feb 2024

4/10 Poor

David

Travelled with partner
Liked: Cleanliness, staff & service
Service was excellent but constant noise. Supposed “quiet area” was not quiet as 2 rooms had a group of people being loud all night. Didn’t get any sleep
Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Stayed 1 night in Feb 2024

6/10 Okay

Carolyn

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good value for money. Comfy beds. Really clean. Good location. Sraff so helpful and friendly. Needs light in the middle of the room.
Stayed 1 night in Feb 2024

8/10 Good

Maurice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very decent hotel. Just avoid the bar…..
The Leonardo hotel in Middlesborough is a very decent hotel. Easily accessible, satnav took me straight there, car park outside reception. reception area is spacious, clean and tidy. Personnel on the desk were cordial, not particularly welcoming but took care of business. There is a health club on site that guests are allowed to use FoC during the stay. This includes a gym and pool. The public areas are clean and well maintained. Some signs of wear only to be expected. Nothing negative at all. I was on the fourth floor. Room was spacious, clean, tidy, well appointed. A single window to the outside world didn’t exactly provide a stimulating view but then again what do you expect looking out of a Middlesbrough Hotel window. The hanging gardens of Babylon? Krakatoa erupting? (You know the script….: ). Decent amount of power sockets, USB connectors, kettle, tea, coffee etc. large bed, very comfortable. Shower room and WC no problem at all. Modern, clean and tidy. The negative was the hotel bar & restaraunt. As a lone business traveller, I didn’t want to head into town but the bar was soulless. Barman appeared bored & disinterested. 2 draft lager pumps on display, one of them was off leaving only one choice. Price for a pint was >£5. £5 for a pint where less than 100m away there is a bustling nightlife where a greater choice of drinks are less than half that price. If you can tolerate the Karaoke that is…. Very decent hotel. Avoid the bar.
Stayed 1 night in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth a stay!
Excellent one night break. Super lunch, soup followed by swim, sauna, spa. Room fine, breakfast full choice and excellent. Staff helpful and friendly. Well done!
Stayed 1 night in Feb 2024

4/10 Poor

Sarah

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
After coming here with my husband for a break away overnight we were unfortunately left disappointed. I had booked the executive room for us as this came with a seating area which we could relax in for the evening. On first impressions the room looked lovely but then closer inspection found it dirty and tired. The pool area was also dirty including the showers which I would not use. Also the handrail to walk into the pool was broken which was not ideal as I have a disability which means I have to use a walking stick and rails etc to assist me. This is the first time I have stayed in this chain of hotels and unfortunately will be the last
Stayed 1 night in Feb 2024

10/10 Excellent

Louie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic reception team.
A special shout out to the reception team. Mandy, Helga and Sam. We mentioned that we had come for our valentines day treat. When we enter our room, they had kindly laid out rose petals and a box of sweets on our bed. They are very friendly, nothing is too much trouble. They made our stay extra special, and they are a credit to your organisation.
Stayed 1 night in Feb 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay as always staff super friendly facilities superb
Stayed 1 night in Feb 2024

6/10 Okay

Vicki

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Martin, Newcastle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Miss Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in the king suite very spacious immaculate and clean super comfy bed food was amazing
Stayed 1 night in Feb 2024

8/10 Good

K

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, but poor soundproofing! Try to get a room on the opposite side to the busy dual carriageway next the hotel, else be kept awake by sirens and traffic noise! Can also hear snoring from the next room!
Stayed 3 nights in Jan 2024

10/10 Excellent

Breandan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, excellent service & food. Bathroom could be updated.
Stayed 1 night in Jan 2024

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Fantastic hotel
Stayed 1 night in Jan 2024

10/10 Excellent

Tim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

David

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
My room was freezing cold the radiator did not work and in the morning the shower was cold. I told reception in the morning and the lady didn't even apologise. Definately would not stay here again
Stayed 1 night in Jan 2024

10/10 Excellent

Graeme

Stayed 1 night in Jan 2024

10/10 Excellent

dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Stay
Travelled up for the weekend for a football match. Very friendly staff, comfortable rooms and an excellent breakfast. Highly recommended.
Stayed 1 night in Jan 2024

10/10 Excellent

David

Stayed 1 night in Dec 2023

10/10 Excellent

Georgina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Stayed for 1 night on a night out with mates. Check-in was quick, staff helpful as I hadn't stayed here before. Room was clean and comfy. I had a quiet time. Hot bath and clean towels. Breakfast was plentiful and the restaurant staff were very friendly. All in all a great stay. Only thing not working was the sink plug didn't stop in. Room 514. All things considered a fab stay. Oh and cleaning staff chatty and friendly on my way out. Many thanks.
Stayed 1 night in Dec 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Always a pleasure to stay here. I'm here every week or so from Liverpool Great facilities and great staff
Stayed 1 night in Dec 2023
Response from Karen Sewell Operations Manager on 6 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Karen SewellOperations Manager

8/10 Good

christopher

Liked: Room comfort
Family visit
Very good location for what we needed. Hotel staff friendly.
Stayed 4 nights in Dec 2023

8/10 Good

Louie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Positive experience
Pleasant, friendly staff. Clean facilities. We'd happily stay here again.
Stayed 1 night in Dec 2023