Outdoor pool, pool cabanas (surcharge), pool umbrellas
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Reviews of Loews Miami Beach Hotel – South Beach

4.5 out of 5
Loews Miami Beach Hotel – South Beach
1601 Collins Ave, Miami Beach, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 2251 out of 3435 reviews" "
Rating 8 - Good. 624 out of 3435 reviews" "
Rating 6 - Okay. 267 out of 3435 reviews" "
Rating 4 - Poor. 149 out of 3435 reviews" "
Rating 2 - Terrible. 144 out of 3435 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from Pedro Ahmed and Mark in the restaurant and bar! Top-notch service and a beautiful property. Combine to make an excellent experience and wonderful vacation..
Stayed 4 nights in May 2024

10/10 Excellent

Jesteene

Travelled with group
Liked: Cleanliness, staff & service, amenities
Excellent would stay here again.
Stayed 1 night in Feb 2024

8/10 Good

Jamie, Arlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Note for allergy sufferers and asthmatics, there is a fragrance in the hallways and you can smell it from the rooms.
Stayed 2 nights in May 2024

4/10 Poor

Ryan

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Check in was told an hour for the room and I would receive a call 3 hours later no news- supposedly they “forgot” to tell me when my room was ready
Stayed 1 night in May 2024

10/10 Excellent

Nicolas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot to enjoy all that south beach and Miami Beach have to offer.
Stayed 1 night in May 2024

10/10 Excellent

Phylicia

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
VIP hotel for sure, just make sure you advocate and get a room with “walk in shower” because although the pictures only show that option they have tub/shower combo rooms. And yuck, don’t think you would want that
Stayed 3 nights in May 2024

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Tiffany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visited for my Birthday and once they staff knew! They gave me a complimentary bottle of champagne/ fruit and cheese
Stayed 2 nights in May 2024

10/10 Excellent

Daniel B

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Miami Beach hotel for families!! So welcoming to kids.
Stayed 2 nights in May 2024

10/10 Excellent

Abiel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it had its own beach and all facilities were well maintained. There good could use improvement though.
Stayed 3 nights in May 2024
Response from Star Service Agent on 26 May 2024
Thank you for your feedback and we are very pleased to hear you enjoyed your stay with us. We hope to welcome you back to the Loews Miami Beach soon!

10/10 Excellent

Karolina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service, people, restaurant was very nice and also the pool area. But I didn’t like that they put us to the next hotel when we wanted to stay in Lowes and this is what we paid for
Stayed 4 nights in May 2024

10/10 Excellent

Ioana Alina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Our family loved it.
Stayed 3 nights in May 2024
Response from Star Service Agent on 26 May 2024
Thank you for your feedback and we are very pleased to hear you enjoyed your stay with us. We hope to welcome you back to the Loews Miami Beach soon!

8/10 Good

Yuyan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Compare to the price, the room is a bit small
Stayed 4 nights in May 2024

8/10 Good

Kamesha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time at this hotel. My only gripe is that the carpet in the room needed to be steam cleaned. I should not be paying as much money as I did for a room with dirty carpet. Everything else was wonderful. The food that we ordered while hanging out at the pool was top tier!
Stayed 3 nights in May 2024

8/10 Good

LUIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Had the bad luck of someone leaving its dog on a room next to mine. The dog barked from 9 pm to 230 am. I love dogs. But if yours cant behave dont make its life or that of others terrible.
Stayed 2 nights in May 2024

10/10 Excellent

Tammy, Lakeway

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cost of drinks at the bar were extremely high even with the food/drink credit.
Stayed 1 night in May 2024

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 3 nights in May 2024
Response from star service agent on 25 May 2024
Thank you for your feedback

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in May 2024
Response from star service agent on 25 May 2024
Thank you for your feedback

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in May 2024
Response from star service agent on 25 May 2024
Thank you for your feedback! We look forward to seeing you again

10/10 Excellent

Tamika, Cincinnati

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in May 2024
Response from star service agent on 24 May 2024
Thank you for confirming

10/10 Excellent

Ravyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay was incredible! The staff were amazing and everything was easy. Felt like we were at a resort! Couldn't recommend more!!!!
Stayed 1 night in Feb 2024
Response from star service agent on 24 May 2024
Thank you so much Ravyn for your kind words and feedback! We truly appreciate you, hear at Loews! We look forward to your next stay with us

10/10 Excellent

Aisha Salika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and amenities were excellent! A great time all the way around. I highly recommend this hotel and will be visiting again!!
Stayed 4 nights in May 2024
Response from star service agent on 24 May 2024
Thank you for your feedback! It was truly a pleasure being of assistance to you and your party! Please feel free to come back again

10/10 Excellent

Gita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love going to this resort when in Miami. The staff was extra sweet this past visit. Highly recommend
Stayed 4 nights in May 2024
Response from star service agent on 24 May 2024
Thank you for your feedback!

10/10 Excellent

Myles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 Stars
Stayed 1 night in May 2024
Response from Erick on 24 May 2024
Myles, Thank you for the 5-star rating! We're thrilled that you had such a wonderful experience with us. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We hope to welcome you back for another fantastic stay in the future!

2/10 Terrible

Anastasiya

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the worst experience we have ever had at a hotel. The vents all had black mold which resulted in the entire room smelling like musty socks and vomit. The sheets had stains and hair in them which we mentioned to the hotel staff and nothing was done about it. The bathroom is absolutely disgusting and outdated every crack and crevice is full of dust mold and yellowing. And the cherry ontop is that our towels had the most suspicious yellow stains on them we had to request new towels which we waited for, for over an hour in a half which resulted in us missing our dinner reservations because we could not shower but no one at the front desk seemed to care. We reached out to the manager regarding refund of our stay and she denied the request. Honestly they have lost a customer for life we would never ever come back here and would never recommend this place to anyone we know. Save your money and disappointment go to the W and get the best service and best rooms in all of Miami Beach.
Stayed 3 nights in May 2024
Response from Erick on 24 May 2024
Anastasiya, we're truly sorry to hear about your disappointing experience at our hotel. Your feedback is deeply concerning, and we apologize for the issues you encountered with cleanliness and service. We take your comments seriously and will address them with our team to ensure improvements are made. We understand your frustration and regret any inconvenience caused. Thank you for bringing this to our attention, and we will work hard to regain your trust.

6/10 Okay

Nelson

Liked: Staff & service, amenities, property conditions & facilities
Loved the experience.
Stayed 1 night in May 2024
Response from Star Service agent on 23 May 2024
Hi Nelson, Thank you so much for your feedback!

10/10 Excellent

Tonya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were an absolute dream! Book now - you won't regret the experience.
Stayed 1 night in May 2024
Response from Erick on 24 May 2024
Tonya, Thank you for your glowing review! We're delighted to hear that you had a dream-like experience at our property and found our staff exceptional. We appreciate your recommendation and look forward to welcoming you back for another memorable stay in the future!

10/10 Excellent

Ursula

Liked: Cleanliness, staff & service, property conditions & facilities
The staff, from the valets, greeters, check-in, to bar tenders & room maids were all so professional, welcoming & helpful. It was truly a pleasure to stay at this property, I will be coming back.
Stayed 1 night in May 2024
Response from Star service agent on 24 May 2024
Thank you so much for your kind words, it truly means a lot to us Ms.Ursula, we look forward to seeing you soon again and cannot wait to be of assistance to you again. Please feel free to come back to Loews

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gene, the kind man that runs security, was excellent. Very professional service throughout the property.
Stayed 2 nights in May 2024
Response from Erick on 24 May 2024
Graham, We're thrilled to hear that Gene provided excellent and professional security service during your stay! We'll be sure to pass along your kind words to him. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back in the future!

8/10 Good

Mara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in May 2024
Response from Erick on 24 May 2024
Mara, thank you for your feedback! We're glad you enjoyed your stay. If there's anything specific you liked or any areas where we can improve, feel free to let us know. We value your input!

10/10 Excellent

Alfredo, Westchester

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2024
Response from Erick on 24 May 2024
Alferdo, thank you for the 5 star.

10/10 Excellent

Lily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel right on the beach.
Stayed 1 night in May 2024
Response from Erick on 24 May 2024
Lily, we're thrilled you enjoyed our beautiful hotel right on the beach! Thank you for choosing to stay with us, and we hope to welcome you back soon for another fantastic beachside experience.

8/10 Good

Natalie

Liked: Staff & service, amenities
Initially assigned a room in a secondary tower and not told about it. Avoid Moritz tower. Elevators have no AC. They are small. Room was small and dated. Since they did not tell me about where the room was, I went to the wrong place, carrying a very heavy box, which resulted in injury. Next room was in the main building, but shower had mold, rust on bath tub, and ceiling had chipping paint. Couldn’t move me again, so they put me in a room with a balcony for second night and waived resort fee plus applied $100 credit. They tried to make good, but at over $400/night there should not be mold on the ceiling or rust in the tub. Need to do a better job keeping up on maintenance.
Stayed 2 nights in May 2024
Response from Erick on 24 May 2024
Natalie, thank you for sharing your feedback. We appreciate your insights, and we're committed to addressing the areas you've mentioned for improvement. We're glad we could accommodate you with a room change and offer compensation for the inconvenience. We look forward to the opportunity to exceed your expectations on your next visit.

8/10 Good

Makia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in May 2024
Response from Erick on 24 May 2024
Makia, thank you! If you need anything else or have any questions, feel free to ask.

10/10 Excellent

Rashad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and service
Stayed 4 nights in May 2024
Response from Erick on 24 May 2024
Rashad, we're delighted to hear that you enjoyed our excellent location and service! Thank you for choosing to stay with us, and we hope to welcome you back again soon for another great experience.

10/10 Excellent

shavit

Liked: Cleanliness
This hotel had the best customer service I ever had
Stayed 3 nights in May 2024
Response from Erick on 24 May 2024
Shavit, we're thrilled to hear that you had such a positive experience with our customer service! Providing exceptional service is our top priority, and we're delighted that we could exceed your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful experience in the future!

10/10 Excellent

Sherif

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and amminities
Stayed 1 night in May 2024
Response from Erick on 24 May 2024
Sherif, we're glad you enjoyed our location and amenities! Thank you for choosing to stay with us. We hope to welcome you back again soon for another great experience.

10/10 Excellent

Emmanuele

Liked: Cleanliness, staff & service, property conditions & facilities
Top location right into the hart of MiamiBeach
Stayed 1 night in May 2024
Response from Erick on 24 May 2024
Emmanuele, we're thrilled you enjoyed our prime location at the heart of Miami Beach! Thank you for choosing to stay with us, and we hope to welcome you back soon for another fantastic stay.

10/10 Excellent

Katharine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the Lowes a lot. The accommodations around the hotel were excellent and the staff was extremely friendly and helpful. It was such a gorgeous hotel. Little things within the room were outdated/broken. The shower was a tub and was outdated for a 4 star hotel. The mirror in the room attached to the wall was falling out of the wall.
Stayed 4 nights in May 2024
Response from Erick on 24 May 2024
Katharine, we're thrilled to hear that you enjoyed your stay at Loews! It's fantastic that you found the accommodations excellent and the staff friendly and helpful. We apologize for any inconvenience caused by outdated or broken elements in the room, such as the tub shower and the mirror. Your feedback is valuable, and we'll make sure to address these issues to enhance the experience for our guests. Thank you for sharing your experience with us, and we hope to welcome you back soon!

10/10 Excellent

Davidd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great place to stay I love staying here. I wish I could afford it more often but when I do come, it’s overwhelmingly comfortable and I feel special for a couple days.
Stayed 1 night in May 2024
Response from Erick on 24 May 2024
Davidd, we're delighted to hear that you love staying with us and that your experience is overwhelmingly comfortable. We strive to provide a special and memorable experience for all our guests, and we look forward to welcoming you back whenever you can visit. Thank you for your kind words!

10/10 Excellent

Yahima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from Erick on 18 May 2024
Yahima, thank you for the perfect score.

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and superb service! Wish we were staying longer. Awesome pool and beach!
Stayed 1 night in May 2024
Response from Erick on 24 May 2024
Debbie, Thank you for your glowing review! We're thrilled to hear that you found our hotel beautiful with superb service. We're delighted you enjoyed our awesome pool and beach as well. Should your travels bring you back to the area, we would love to welcome you for a longer stay!

10/10 Excellent

Adrianna

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and great service!
Stayed 1 night in May 2024
Response from Erick on 24 May 2024
Adrianna, we're thrilled to hear that you had a beautiful experience and received great service during your stay! Thank you for choosing our hotel, and we look forward to welcoming you back for another wonderful visit in the future!

10/10 Excellent

Meiram

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel, friendly staff, love the pool!
Stayed 1 night in May 2024
Response from Erick on 17 May 2024
Meiram, we're delighted to hear that you enjoyed your stay with us! Providing a clean environment, friendly service, and a great pool experience are top priorities for us. Thank you for your kind words, and we look forward to welcoming you back for another enjoyable stay in the future!

8/10 Good

Gerard

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Erick on 17 May 2024
Gerard, we are glad you enjoy your stay.

8/10 Good

Paris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food, I believe they need a better food selection.
Stayed 2 nights in Mar 2024
Response from Erick on 17 May 2024
Paris, Thank you for your feedback regarding our food selection. We appreciate your input and will take it into consideration as we continuously strive to enhance our offerings and meet the preferences of our guests. If you have any specific suggestions or dietary preferences, please feel free to share them with us. We're committed to providing a delightful culinary experience for all our guests and hope to exceed your expectations in the future.

10/10 Excellent

Lauretta, Vero Beach

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous South Beach hotel, with amazing amenities, spotless and comfortable rooms, in a location convenient to all attractions.
Stayed 2 nights in May 2024

10/10 Excellent

Taynia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 2 nights in May 2024
Response from Erick on 17 May 2024
Tanynia, we're thrilled to hear that you had a wonderful experience with us! If there's anything else we can do to make your next stay even better, please feel free to reach out. We appreciate your feedback and look forward to welcoming you back soon!

10/10 Excellent

tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in May 2024
Response from Erick on 17 May 2024
tiffany, thank you! We're delighted to hear that you enjoyed your experience with us. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Pranvera

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 5 nights in May 2024
Response from Erick on 17 May 2024
Pranvera, thank you for the prefect score.