Dear Anh. We appreciate your review very much. We are glad to hear that you found our hotel enjoyable. We hope to have the pleasure to welcome you again soon.Best regards.

Thank you for your rating.It is very important for us to know what your experience was.Best regards!

Dear Maytee.We are very grateful for your comments, at Punto MX all of us at Punto MX strive to offer the best service to our guests and make your stay a great experience.It will be a pleasure to welcome you again, best regards!

Gracias por su puntuación.Para nosotros es muy importante saber cuál fue su experiencia. Nos gustaría saber que fue lo que sucedió para que su experiencia no fuera placentera, nuestras líneas telefónicas están abiertas para escucharle.

Thank you for your comments.It is very important for us to know what your experience was.Best regards!

Gracias por su puntuación.Para nosotros es muy importante saber cuál fue su experiencia.Saludos!

Dear Ana.Thank you for your comments, we are pleased to know that you enjoyed your stay and our services.It will be a pleasure to welcome you back, best regards!

Thank you for your feedback.It is very important for us to know what your experience was.Best regards

Dear Genaro.We appreciate your comments, we value your opinion very much.We are pleased to know that your stay was pleasant, and that you enjoyed our services. It will be a pleasure to welcome you again, best regards!

Dear Fernando.Thank you very much for your feedback, it is very important for us to know what was your experience.The extra cost of the key is specified in the part of the policies that you are asked to sign during check-in.It will be a pleasure to welcome you back, best regards!

Thank you for your comments.It is very important for us to know what your experience was. We are sorry to hear that your experience was not pleasant.We hope you give us a second chance in the future, best regards!

Estimado Jose.Agradecemos sus comentarios, nos entusiasma saber que su estancia fue placentera. Nuestros colaboradores estarán muy contentos de leer sus menciones.Será un placer para nosotros darle la bienvenida nuevamente.Saludos!

Gracias por sus comentarios.Para nosotros es muy importante saber cuál fue su experiencia.Saludos!

Dear Angela.It is very important for us to know what your experience was.The water bottles with additional cost are labeled with the additional price, it is important that they are not altered to avoid confusion at check out.Best regards!

Dear Roy.Thank you for your comments.Prior to your arrival, we will send you the protocols with the breakfast information. You just had to go down to the restaurant at the established time or ask directly at the front desk.Greetings!

Estimada Paula. Le agradecemos sinceramente por su reseña. Nos alegra saber que tuvo una excelente experiencia durante su estancia. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.Saludos cordiales

Estimada Kathleen.Agradecemos sinceramente su amable reseña. Estamos encantados de saber que tuvo una experiencia positiva en nuestro hotel. Esperamos darle la bienvenida nuevamente en el futuro.Saludos cordiales.

Dear Karina.We appreciate your comments, it is very important for us to know what your experience was.It will be a pleasure to welcome you again.Best regards!

Dear Ricardo. It is a pleasure to greet you. It seems to us that you have the wrong hotel as we are in the CDMX and we are not near any ocean. Best regards.

Gracias por su puntuación.Nos complace saber que su estancia fue satisfactoria.Saludos!

Dear Elizabeth. Thank you very much for your kind review. We are pleased to hear that you had a wonderful experience at our hotel. We hope to have the pleasure of welcoming you again in the near future. Best regards

Dear Shaun. Thank you for your feedback, it is important for us to know what your experience was like. As we mentioned, when travelling with a service or emotional support pet, in these cases there are no restrictions due to the medical indications that were previously endorsed by a doctor. Likewise, before your arrival you communicated with the reservations department through the means in which you booked, you were given the information that you had to show an official document from your doctor stating that your pet is a service or emotional support pet and that this would not have any cost. We as service providers cannot refuse entry to any room to guests with such a document. At your arrival you did not show official document that is why we changed the protocol for domestic pets, which has an extra cost and is in specific rooms as mentioned in the public page where you booked. Best regards.

Estimado Joel. Gracias por su comentario para nosotros es importante saber cual fue su experiencia. Nos complace saber que esta fue su segunda vez con nosotros. Estamos comprometidos en brindar un servicio de alta calidad y nos complace saber que cumplimos con sus expectativas.Esperamos poder brindarle de nuevo la bienvenida para futuras estancias. Saludos cordiales

Dear Eve-Lynn. Thank you very much for your wonderful review. We are glad to hear that you enjoyed your stay. We strive to provide our guests with an exceptional experience, and we are delighted that we met your expectations. We look forward to welcoming you back very soon.Best regards.

Dear Denise. Dear Guest.We really appreciate you taking the time to leave us a review. We are pleased to know that you enjoyed your stay at Hotel Punto MX and that you had a pleasant experience with our staff and services.We are also glad to hear that you enjoyed our included buffet breakfast and that you found our rooms clean and nice.We are pleased to know that you found our location in the historic centre convenient for exploring the city and that you were able to find transportation options easily.We hope to have the opportunity to welcome you again in the future.Best regards.

Gracias por su puntuación.Para nosotros es muy importante saber cuál fue su experiencia.Saludos!

Dear Jason. Thank you for taking the time to share your experience with us. We apologize for the inconvenience you experienced in your room.We appreciate your comments about the hotel's convenient location.We will take your feedback into consideration to improve our services and ensure that situations like this do not happen again. We would love the opportunity to provide you with a better experience on your next trip. We look forward to welcoming you back in the future. Best regards

Estimada Maribel. Muchas gracias por su amable reseña. Nos complace saber que tuvo una experiencia maravillosa en nuestro hotel. Esperamos tener el placer de saludarle nuevamente en el futuro cercano, saludos cordiales.

Dear Shuangmei. This type of operation depends on your bank how long it may take to see this balance reflected again, we as a hotel release the balance at check out, For more information please contact your bank. Greetings

Estimada Jennifer.Muchas gracias por su excelente reseña. Nos complace saber que disfrutó de su estancia. Esperamos tener el placer de darle la bienvenida nuevamente en su próxima visita a la ciudad, saludos cordiales

Estimada Carla. Muchas gracias por su reseña. Nos complace saber que tuvo una estancia agradable. Gracias por su elogio a nuestro atento personal, quienes se esfuerzan por brindar un excelente servicio. Esperamos su pronto regreso, saludos cordiales.

Dear Jiang. Thank you very much for your kind review. We are glad to hear that you had an excellent experience during your stay with us.We will take your comments into consideration to further improve our services.We hope to have the pleasure to welcome you again in the future, best regards.

Dear Roberto. Thank you for taking the time to leave us a review. We are pleased to hear that you enjoyed your stay at our hotel and that you were able to enjoy the comfort of the rooms. We appreciate your comments about the convenient location of the hotel. We look forward to your return soon, best regards.

Estimado Roberto. Estimado Roberto. Nos complace mucho saber que disfrutó de su estadía. Nos enorgullece brindarles a nuestros huéspedes los mejores cuartos y un servicio de calidad. Esperamos darle la bienvenida de nuevo en su próxima visita a la ciudad.Saludos cordiales

Dear J. AguilarThank you very much for your kind review. We are glad to hear that you had an excellent experience at our hotel. We look forward to having the pleasure of welcoming you again at Punto MX Hotel.Best regards.

Dear Michel.We appreciate your comments, we are pleased to know that you enjoyed your stay. For us the most important thing is our guests and we work daily to offer the best service.We hope to welcome you back very soon.Best regards!

Dear JoseWe appreciate your comments, for us they are very valuable. It motivates us to know that we meet your expectations of accommodation and services because for us you, our guests are the most important thing and our greatest inspiration is to exceed your expectations. We hope to welcome you again, it will be a pleasure to receive you.

Dear Jiye. Thank you very much for your kind review about our Hotel Punto MX. We are glad to hear that your experience with us was so satisfactory. We hope to have the pleasure of welcoming you again in the near future.Best regards.

Dear Samuel.We appreciate your comments, all experiences are valuable to us.It is important to mention that the laundry bag has a cost of 50.00 pesos; not 150.00 as you mentioned. As a protocol we check the rooms to verify if there is any consumption; either water bottles or laundry bag which are properly labeled with the additional price.In the end, no charge was made for the laundry bag.The situation that arose with the guests you encountered was totally unrelated to you and you were given a different response and attention than what happened during your stay. Regards

Dear CarlaWe appreciate your comments, for us they are very valuable. It motivates us to know that we meet your expectations of accommodation and services because for us you, our guests are the most important thing and our greatest inspiration is to exceed your expectations. We hope to welcome you again, it will be a pleasure to receive you.

Dear JacquesThank you for choosing us, receiving feedback is important to us!We are sorry to hear that your experience was not entirely pleasant, we are working to improve.Best regards!

Gracias por su puntuación.Para nosotros es muy importante saber cuál fue su experiencia.Saludos!

Dear Mario.Thank you for your comments, they are very valuable to us.We hope to see you back soon!Best regards!

Dear Meijingzi.We appreciate your comments, they are very important to us.We are pleased to know that you enjoyed your stay and our location, it will be a pleasure for us to welcome you again.Best regards!

We appreciate your comments, we value your opinion very much. It is worth mentioning that if it is specified that only our suites have an exterior view; the other categories of rooms have fixed window and interior view. It will be a pleasure to welcome you back, greetings.

Dear Benedict.We are sorry to hear that your stay was not entirely pleasant. Our deposit policy is stipulated and you are informed prior to your arrival.It is also specified that only our suites have a window and view to the outside.We have channeled your comments about the hot water problem to the corresponding department so that they can give you the necessary attention.Best regards.

Estimado Luis Alberto.Agradecemos sus comentarios, para nosotros es muy importante saber cuál fue su experiencia.Nos complace saber que disfrutó de nuestra ubicación y de nuestras instalaciones.Será un placer darle la bienvenida de nuevo, saludos!

Dear Nicolas. We greatly appreciate your kind review and are pleased to hear that you enjoyed your stay. We strive to provide exceptional service to our guests and are happy to hear that we met your expectations. We look forward to having the pleasure of hosting you again in the near future.Best regards

Estimado Jared. Muchas gracias por su amable reseña. Nos alegra saber que tuvo una excelente experiencia durante su estadía con nosotros.Si alguna vez tiene planes de regresar a la ciudad, estaremos encantados de recibirle nuevamente y brindarle una estancia aún más maravillosa.Saludos cordiales

Dear Dianne. Thank you very much for taking the time to leave us a review. We are very happy to hear that your stay was to your liking. We hope we met all your expectations and provided you with a wonderful experience.We look forward to having the pleasure of welcoming you back on your next visit to the city.Best regards