Reception

Reviews of Hotel Fontan Reforma Centro Histórico

4 out of 5
Hotel Fontan Reforma Centro Histórico
Paseo De La Reforma 24, Mexico City

Reviews

8.4

Very good

Rating 10 - Excellent. 528 out of 1004 reviews" "
Rating 8 - Good. 245 out of 1004 reviews" "
Rating 6 - Okay. 119 out of 1004 reviews" "
Rating 4 - Poor. 58 out of 1004 reviews" "
Rating 2 - Terrible. 54 out of 1004 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Elisa

Travelled with family
Liked: Amenities
The only thing I had an issue with was that the room was hot. We only had one key card and that card had to be placed in a slot to keep the electricity on, which included the window unit. So when we would get to our room after a long day the room was hot and stuffy. And it really never cooled off.
Stayed 4 nights in May 2024

10/10 Excellent

genara

Travelled with family
Liked: Amenities
Buen servicio
Stayed 1 night in May 2024

4/10 Poor

david

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
They had to change my room three times due to the air conditioning was not working and really bad smell inside the room great location but the room needs some help
Stayed 4 nights in May 2024

10/10 Excellent

Selvin Perez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IVAN AND THE TEAM, GREAT SERVICE AND INSTALLATIONS.
Stayed 3 nights in May 2024

10/10 Excellent

Oscar Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is near the subway station and metrobus station
Stayed 2 nights in Apr 2024

8/10 Good

Decire

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Todo estuvo muy bien con el hotel,sus trabajadores y servicio al cliente super recomendado.
Stayed 3 nights in May 2024

10/10 Excellent

Lina

Stayed 2 nights in Apr 2024

8/10 Good

Ravi Teja

Stayed 3 nights in Apr 2024

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVE IT!!! I WILL BE BACK!!!!
Stayed 5 nights in Apr 2024
Response from Gerencia Gral. on 2 May 2024
Paola.¡Genial! Si necesitas ayuda con algo, ¡aquí estaremos para ayudarte!

10/10 Excellent

Maria

Stayed 4 nights in Nov 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Many places of interest were close by. The staff were very helpfull and many staff members spoke english. Parking was in a separate building, but there was always someone available to bring my car or get when needed and at no charge, just a tip from me was sufficient but not necessary
Stayed 2 nights in Apr 2024
Response from Gerencia General on 22 Apr 2024
Dear Kenneth.Thank you for your kind words regarding our hotel's convenient location and proximity to various places of interest. We're delighted to hear that you found our staff helpful and that many members of our team were able to assist you in English. We strive to provide excellent service to all our guests regardless of language barriers. Additionally, we're glad that you found our parking arrangement satisfactory and that our team was readily available to assist with retrieving your car as needed. Your satisfaction is our priority, and we appreciate your acknowledgment of our efforts. Should you choose to return in the future, we'll be more than happy to welcome you back.Thank you for choosing us and recommending us! Warm regards!

4/10 Poor

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
I paid for a room with 2 beds and when we arrived, I was told there were none available. We were given a room with one bed and a "half bed" instead. The half bed was terribly uncomfortable.
Stayed 1 night in Apr 2024
Response from Gerencia Gral. on 2 May 2024
Martin.Lamentamos sinceramente la situación que experimentaron durante su llegada. Entendemos lo importante que es para ustedes tener la habitación que reservaron. Revisaremos nuestros procedimientos de asignación de habitaciones para evitar este tipo de inconvenientes en el futuro. Por favor, acepten nuestras disculpas por cualquier molestia causada y esperamos tener la oportunidad de brindarles una experiencia más satisfactoria en su próxima visita.

2/10 Terrible

Cinthia

Disliked: Staff & service, property conditions & facilities
The hotel room was not like advertise on Expedia. Very small room I even paid for the upgrade and it was not as expected. Very disappointed. I paid for the breakfast included and it was not good at all. On our second nite the AC went out in our room. We had no Ac for 3 hours. Very sad situation.
Stayed 3 nights in Apr 2024
Response from Gerencia Gral. on 2 May 2024
Cinthia.Lamentamos profundamente los inconvenientes que experimentaron durante su estancia. Su comodidad y satisfacción son de suma importancia para nosotros, y es decepcionante escuchar que no cumplimos con sus expectativas. Tomaremos medidas para abordar los problemas mencionados, incluyendo la calidad de la habitación, el servicio de desayuno y el mal funcionamiento del aire acondicionado. Agradecemos sus comentarios, ya que nos ayudan a identificar áreas de mejora en nuestro servicio. Esperamos tener la oportunidad de recibirlos nuevamente en el futuro y demostrarles una experiencia mucho más satisfactoria.

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Gerencia General on 17 Apr 2024
Estimado Ruben.Fue un placer haberte atendido, agradecemos tu preferencia, esperamos poder verte muy pronto nuevamente.Saludos cordiales!!

8/10 Good

Donna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is updated and very beautiful when you walk in. The hotel is convenient to all forms of transportation, tons of weekend markets, and tourist locations. Everything is about a 15 min max walk away! It's was perfect. Make sure to visit the roof top and take in the beautiful view of the city! Breathtaking! I'd rate the hotel an overall 4 Bed was rough so if you're looking for a soft bed this would not be an ideal choice. Lastly everyone was nice but very delayed it took some time to get anything. But everyone was very nice. .
Stayed 4 nights in Mar 2024
Response from Gerencia General on 8 Apr 2024
Estimada Donna.Agradecemos tu tiempo en evaluarnos, nos complace saber que encontraste perfecta tu estancia con nosotros, lamentamos escuchar que la firmeza de nuestros colchones no te brindará el confort que necesitabas pero gracias a tus comentarios podemos mejorar. Esperamos seguir contando con tu preferencia y poder tenerte de vuelta en el futuro.Te enviamos un cordial saludo!!

10/10 Excellent

Ruth Madrigal, Miraflores

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has taken great care in renovating also their staff is amazing. Always so polite, they made our stay a wonderful one.
Stayed 3 nights in Mar 2024
Response from Gerencia General on 20 Mar 2024
Apreciable Ruth muchas gracias por tus comentarios positivos a nuestro hotel y personal. Fue un placer haberte atendido, esperamos poder tenerte de vuelta muy pronto con nosotros.Te enviamos un cordial saludo!!

10/10 Excellent

Jorge

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good service puntual very good
Stayed 4 nights in Mar 2024
Response from Gerencia General on 19 Mar 2024
Estimado Jorge.Agradecemos tus comentarios que nos ayudan a mejorar, esperamos seguir contando con tu preferencia y poder tenerte con nosotros en tu próxima visita.Saludos cordiales!!

10/10 Excellent

Jose Alberto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and service. It's an older hotel but rooms are kept clean. Location is great for walking downtown or taking public transportation.
Stayed 1 night in Feb 2024
Response from Gerencia General on 19 Mar 2024
Estimado Alberto.Gracias por tu preferencia, fue un placer haberte atendido. Esperamos que tu estancia con nosotros haya sido la mejor y poder tenerte de vuelta muy pronto.Te enviamos un cordial saludo!!

8/10 Good

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from Gerencia General on 12 Mar 2024
Estimado Juan.Gracias por tu preferencia, ojala te hayas llevado una buena experiencia durante tu estancia con nosotros. Te esperamos en tu próxima visita.Saludos cordiales!!

6/10 Okay

Raul

Stayed 3 nights in Mar 2024
Response from Gerencia General on 1 Apr 2024
Apreciable Raúl.Agradecemos nos hayas elegido para hospedarte, es un pena para nosotros saber que no cumplimos con tus expectativas. Nos gustaría tener mas detalles a cerca de tu estancia con nosotros para poder brindarte un mejor seguimiento y si nos brindas una nueva oportunidad en el futuro poderte brindar una mejor experiencia.Te enviamos un cordial saludo!!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location Location Location. Very centrally located walkable to many of the most popular and most exciting places in the city. Food was good. Staff was freindly and helpful. Great views from the room and from the rooftop. Have already started planning for our next trip.
Stayed 4 nights in Feb 2024
Response from Gerencia General on 4 Mar 2024
Estimado David.Gracias por tus comentarios que nos ayudan a mejorar, fue un placer haberte atendido. Esperamos seguir contando con tu preferencia y tenerte de vuelta muy pronto.Saludos cordiales!!

6/10 Okay

Teresa

Stayed 1 night in Feb 2024
Response from Gerencia General on 20 Mar 2024
Estimada teresa.Agradecemos nos hayas evaluado. Nos encantaría tener mas detalles acerca de tu estancia con nosotros para poder brindarte una mejor respuesta. Esperamos hayas disfrutado de tu estancia y podamos tenerte de vuelta en el futuro.Saludos cordiales!!

6/10 Okay

Hugo

Travelled with family
What can I say? My stay wasn’t good but not terrible either. At first my room look pretty good like the image I had seen on Expedia. As I started exploring the room I realized the bed was a cement base with a mattress on top. I wasn’t expecting it for a “nice” hotel like this one. I must say that even though I booked on Expedia this room wasn’t cheap. Then the bed sheets had old stains. That’s unacceptable. The shower curtain was dirty and then again I wonder, why are they using curtains in the shower in the first place. One night I arrived at around 11 pm and when I asked where could I buy water I was told by a guy at the reception that the hotel was eco friendly and they didn’t have water bottles but that in every floor there was a water fountain. Well, the water fountain in the floor my room was just a container with a lid that everyone could remove. Again, unacceptable. Another issue was when I called them to get another towel because the one that was in the room was dirty before I even got the room and they just never showed up with my towel. I could have booked a better hotel.
Stayed 3 nights in Feb 2024
Response from Gerencia gral. on 28 Feb 2024
Estimado Hugo.Lamento mucho escuchar sobre tu experiencia insatisfactoria durante tu estancia. Es decepcionante saber que no cumplimos con tus expectativas y que encontraste varios aspectos que no estaban a la altura de lo que esperabas de nosotros.Tomamos muy en serio tus comentarios y te aseguro que abordaremos cada uno de los problemas que mencionaste y garantizar que no se repitan en el futuro. La calidad de nuestras habitaciones y los servicios que ofrecemos son de suma importancia para nosotros, y es claro que no cumplimos con los estándares en esta ocasión.Lamentamos mucho que no se te haya proporcionado una solución cuando solicitaste una toalla limpia y que la información sobre la disponibilidad de agua en el hotel no haya sido clara ni satisfactoria para ti.Apreciamos tus comentarios y te aseguramos que trabajaremos arduamente para mejorar en todas las áreas que mencionaste. Si en el futuro decides darnos otra oportunidad, esperamos poder brindarte una experiencia mucho más satisfactoria. Gracias por compartir tus preocupaciones con nosotros.Saludos cordiales!!

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gerencia gral. on 28 Feb 2024
Estimada Sonia.Muchas gracias por tomarte el tiempo de compartir tu evaluación! Nos alegra mucho saber que disfrutaste de tu estancia con nosotros y que pudimos satisfacer sus necesidades. Ojala sigamos contando con tu preferencia y tengamos el placer de verte nuevamente.Saludos cordiales!!!

10/10 Excellent

jessica

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was excellent no complaints. There were a few minor things I was not happy about in my room but the staff was friendly, and took care of my concerns.
Stayed 2 nights in Feb 2024
Response from Gerencia General on 20 Feb 2024
Estimada Jessica.Fue un placer haberte atendido, nos complace que a pesar de pequeños inconvenientes disfrutaste de tu estancia con nosotros. Esperamos tener la oportunidad de tenerte de vuelta.Saludos cordiales!!

10/10 Excellent

Noemi cecilia

Stayed 2 nights in Feb 2024
Response from Gerencia General on 21 Feb 2024
Estimada Noemi.Gracias por evaluarnos. Deseamos que tu estancia con nosotros haya sido la mejor y podamos seguir contando con tu preferencia.Te esperamos de vuelta muy pronto.Saludos cordiales!!

2/10 Terrible

Elda

Stayed 3 nights in Feb 2024
Response from Gerencia General on 21 Mar 2024
Estimada Elda gracias por evaluarnos, lamentamos no haber cumplido tus expectativas, nos gustaría tener mayor información sobre tu estancia con nosotros para poder brindarte un mejor seguimiento. Esperamos te encuentres muy bien.Te enviamos un cordial saludo!!

8/10 Good

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
The location was amazing,
Stayed 5 nights in Feb 2024
Response from Gerencia General on 15 Feb 2024
Estimado Raúl. Gracias por compartirnos tus comentarios, esperamos seguir contando con tu preferencia y poder tenerte de vuelta muy pronto.Saludos cordiales!!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend 100%
Looking for an exceptional hotel experience in Mexico City? Look no further than Hotel Fontan! This charming five-star establishment offers everything you could possibly desire for a memorable stay. Situated in a prime location, it perfectly combines convenience with luxury. The hotel boasts an impressive array of amenities, ensuring your comfort and satisfaction throughout your visit. Whether you're here for business or pleasure, you can rely on the hotel's fast and reliable WiFi to keep you connected. Additionally, rest assured that you'll always have access to comforting hot water whenever you need it. The warm and welcoming staff at Hotel Fontan are dedicated to making your stay unforgettable, offering their assistance with a genuine smile. And to top it all off, don't miss out on the breathtaking experience of the rooftop bar, where you can enjoy stunning views while sipping on your favorite drinks. Hotel Fontan is truly a destination that exceeds all expectations, leaving you with cherished memories of your time in Mexico City.
Stayed 3 nights in Feb 2024
Response from Gerencia General on 12 Feb 2024
Apreciable Gary.¡Gracias por compartir tu experiencia y recomendar el Hotel Fontán! Nos alegra saber que disfrutaste de una estancia excepcional con nosotros en la Ciudad de México. Estamos comprometidos en brindar a nuestros huéspedes comodidad, lujo y un servicio de calidad.Nos enorgullece ofrecer una ubicación privilegiada que combina a la perfección comodidad y lujo, así como una amplia variedad de comodidades para asegurar tu satisfacción. Nuestro personal cálido y acogedor está siempre dispuesto a brindarte asistencia con una sonrisa genuina, haciendo que tu estancia sea inolvidable.Nos complace saber que valoraste nuestra conexión WiFi rápida y confiable, así como la reconfortante agua caliente disponible en todo momento. Además, nos alegra que hayas disfrutado de la experiencia única en nuestro bar, con impresionantes vistas y deliciosas bebidas.Esperamos tenerte nuevamente como nuestro huésped en el Hotel Fontán y seguir superando tus expectativas. ¡Gracias por elegirnos y por recomendarnos al 100%!Te enviamos un cálido y cordial saludo!!

10/10 Excellent

Juan

Stayed 1 night in Jan 2024
Response from Gerencia General on 20 Mar 2024
Estimado Juan gracias por habernos elegido, esperamos hayas disfrutado de tu estancia con nosotros y esperamos verte nuevamente muy pronto.Te enviamos un cordial saludo!!

10/10 Excellent

gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
todo miy bien me encanto muy amables las recepcionistas el cuarto y todo me encanto todo sercas me volveria a hospedad otra vez
Stayed 4 nights in Feb 2024
Response from Gerencia General on 6 Feb 2024
Estimado Gustavo.Es un placer saber que disfrutaste de tu experiencia con nosotros, esperamos seguir contando con tu preferencia y recomendaciones con amigos y familiares. Ojala podamos tenerte de vuelta muy pronto.Saludos cordiales!!

10/10 Excellent

Margarita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Gerencia General on 29 Jan 2024
Estimada Margarita agradecemos tus comentarios que son muy valiosos para nosotros. Esperamos que tu estancia con nosotros haya sido satisfactoria y poder tenerte de vuelta muy pronto con nosotros.Saludos cordiales!!

10/10 Excellent

Darrel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy with style!
Amazing place to stay. Comfy with style!
Stayed 2 nights in Jan 2024
Response from Gerencia General on 29 Jan 2024
Estimado Darrel fue un placer haberte atendido, nos complace saber que disfrutaste de tu estancia con nosotros y te llevaste una buena experiencia. Esperamos seguir contando con tu preferencia y poder tenerte de vuelta muy pronto en el futuro.Saludos cordiales!!

6/10 Okay

Dante

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Gerencia General on 22 Jan 2024
Gracias Dante por tu preferencia. Esperamos tu estancia con nosotros haya sido buena y poder tenerte de vuelta muy pronto.Saludos cordiales!!

6/10 Okay

Luis

Business traveller
Liked: Cleanliness, staff & service
Lack of basics in room 2217
Internet in the room did not work. Shower was intermittent and not flowing water.
Stayed 1 night in Jan 2024
Response from Gerencia General on 22 Jan 2024
Estimado Luis.Lamentamos sinceramente los inconvenientes que experimentó durante su estancia en nuestro hotel. Nos disculpamos por los problemas con el servicio de internet en su habitación y por los inconvenientes con la ducha. Entendemos que estas situaciones pueden afectar significativamente la comodidad de su estancia, y queremos asegurarle que tomaremos medidas inmediatas para abordar y resolver estos problemas.Agradecemos que haya compartido sus preocupaciones con nosotros, ya que nos ayuda a mejorar nuestros servicios. Nuestro equipo técnico revisará y resolverá los problemas de conexión a internet, así como cualquier problema con el suministro de agua en las duchas.Si hay algo más en lo que podamos asistirle o si tiene alguna otra observación, le animamos a comunicarse con nuestro personal de recepción para que podamos abordar sus necesidades de manera oportuna.Lamentamos los inconvenientes nuevamente y agradecemos su paciencia y comprensión. Esperamos tener la oportunidad de recuperar su confianza en una futura visita.Saludos cordiales!!

10/10 Excellent

Margarita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Gerencia General on 22 Jan 2024
Gracias Margarita por elegirnos.Esperamos hayas tenido una experiencia excepcional. Te esperamos nuevamente en el futuro para darte la bienvenida.Saludos cordiales!!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Gerencia General on 22 Jan 2024
Estimado David.Gracias por tu preferencia, esperamos haberte brindado la mejor experiencia y poder tenerte de vuelta muy pronto.Saludos cordiales!!

2/10 Terrible

Carlos E

Disliked: Cleanliness, staff & service, property conditions & facilities
Right in the front door of the hotel smells really bad like Shiiiiiii all day the phone did not work the phone was not good We got there at 7:30 and check in time was at 3;30 they did not have any rooms available dont go there
Stayed 3 nights in Dec 2023
Response from Gerencia General on 11 Jan 2024
Estimado Carlos.Lamentamos demasiado escuchar la mala experiencia que tuviste durante tu estancia con nosotros en definitiva no es la atención y calidad de servicio que esperamos brindar a nuestros huéspedes, por ello te pedimos una sincera disculpa. Agradecemos tus comentarios que nos ayudan a mejorar y poder brindar la mejor estadía a todos nuestros huéspedes, esperamos nos puedas brindar una nueva oportunidad y atenderte de la mejor manera posible.Saludos cordiales!!

10/10 Excellent

Daniel Tovar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the customer service at this hotel. The staff is very friendly and customer-service oriented.
Stayed 7 nights in Dec 2023
Response from Gerencia General on 8 Jan 2024
Estimado Daniel.Gracias por tus comentarios que nos alientan a seguir mejorando. Esperamos hayas disfrutado de tu estancia con nosotros y poder tenerte de vuelta muy pronto.Te enviamos un cordial saludo!!

10/10 Excellent

Nabetse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Gerencia General on 8 Jan 2024
Gracias Nabetse por evaluarnos, esperamos hayas disfrutado de tu estancia con nosotros y poder seguir contando con tu preferencia. Te esperamos muy pronto en tu próxima visita para darte la bienvenida.Saludos cordiales!!

10/10 Excellent

Noshai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was lovely. The staff were all very helpful and I loved the overall ambiance of hotel. The rooftop restaurant had some of the best food we tasted while in Mexico City and the view of the city from above at night was incredible. Our room was clean and exactly as pictured online- no complaints whatsoever. It was also in a great location and was close to several restaurants, a mall and the city center. I would definitely stay here again.
Response from Gerencia General on 5 Jan 2024
Gracias Noshai por compartirnos tu experiencia, fue un placer haberte servido, esperamos seguir contando con tu preferencia y darte la bienvenida nuevamente en tu próxima visita.Te enviamos un cordial saludo!!

8/10 Good

Jin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff are very friendly and helpful. Facility is old and need a renovation.
Stayed 7 nights in Dec 2023
Response from Gerencia General on 2 Jan 2024
Estimada Jin. Fue un placer haberte atendido, agradecemos tus comentarios que nos ayudan a mejorar. Esperamos verte de nuevo muy pronto y puedas notar mejoras en nuestro servicio de hospedaje.Saludos cordiales!!

8/10 Good

Henry Carlo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Gerencia General on 2 Jan 2024
Estimado Henry. Gracias por tu preferencia, deseando que tu experiencia con nosotros haya sido la mejor, te esperamos en tu próxima visita.Te enviamos un cordial saludo!!

8/10 Good

Henry Carlo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Historical Center sites and accessible from all the public transport.
Stayed 2 nights in Dec 2023
Response from Gerencia General on 2 Jan 2024
Estimado Henry. Gracias por compartirnos tu experiencia. Fue un placer haberte atendido y esperamos poder seguir contando con tu preferencia.Saludos cordiales!!

8/10 Good

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Gerencia General on 2 Jan 2024
Gracias Vivian por evaluarnos y por tu preferencia. Esperamos poder tenerte de vuelta muy pronto y brindarte la mejor atención.Saludos cordiales!!

10/10 Excellent

JANET

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and efficient specially Erick, he was very communicative and gave us very useful information.
Stayed 4 nights in Dec 2023
Response from Gerencia General on 26 Dec 2023
Fue un placer haberte atendido Janet, agradecemos tus comentarios y esperamos seguir contando con tu preferencia.Saludos cordiales!!

10/10 Excellent

Monica, Lanham

Stayed 1 night in May 2023
Response from Gerencia General on 22 Jan 2024
Estimada Monica.Gracias por habernos elegido, esperamos tu estancia haya sido la mejor. Esperamos tenerte de vuelta muy pronto.Saludos cordiales!!

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service
Great location if sightseeing near the historic center. There is a beautiful park la alameda just a 3 min walk away.
Stayed 3 nights in Dec 2023
Response from Gerencia General on 20 Dec 2023
Fue un placer haberte atendido Stephanie, esperamos que tu experiencia haya sido la mejor y poder tenerte de vuelta muy pronto.Saludos cordiales!!

10/10 Excellent

Cayetano

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Gerencia General on 18 Dec 2023
Gracias Cayetano por compartir tu experiencia, fue un placer haberte servido. Esperamos poder tenerte de vuelta muy pronto.Saludos cordiales!!

8/10 Good

Sheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is great except that they need to fix their room doors. You really have to slam hard to close which is very noisy
Stayed 1 night in Dec 2023
Response from Gerencia General on 18 Dec 2023
Gracias Sheng por compartirnos tu experiencia, lamentamos los inconvenientes que el ruido te haya generado. Esperamos poder seguir contando con tu preferencia. Saludos cordiales!!