2 restaurants, breakfast served

Reviews of Hyatt Regency Merida Hotel

4 out of 5
Hyatt Regency Merida Hotel
Avenida Colon Esquina Calle 60, Mérida, YUC

Reviews

8.8

Excellent

Rating 10 - Excellent. 611 out of 1001 reviews" "
Rating 8 - Good. 259 out of 1001 reviews" "
Rating 6 - Okay. 74 out of 1001 reviews" "
Rating 4 - Poor. 28 out of 1001 reviews" "
Rating 2 - Terrible. 29 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ana Isabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the area
Stayed 2 nights in Mar 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the stay. Very peaceful, grateful for a 12 check out. The guys out front got me a taxi to the airport. They told me $250 peso but at the airport the taxi driver charged me $400 pesos. That the only negative experience in Merida I had all week.
Stayed 1 night in Mar 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2024

8/10 Good

William

Travelled with family
Liked: Staff & service
Breakfast buffet was expensive and limited on choice
Stayed 4 nights in Feb 2024

10/10 Excellent

Gloria hilda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to the parking lot is only via stairs.
Stayed 4 nights in Feb 2024

10/10 Excellent

Ross, Fountain Valley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful clean, quiet rooms, friendly Spanish-English bi-lingual professional staff, good restaurants, one good Italian Restaurant Spasso was open until midnight, safe area, true blackout curtains. Not enough towel racks in bathroom to dry wet towels, cannot fully control A/C in room, didn’t provide requested shower chair for handicapped person (and didn’t offer to reimburse when we purchased one for them), breakfast was too expensive (but good). Even with the negatives, we enjoyed staying there for a week. We’d stay there again for sure.
Stayed 7 nights in Jan 2024

10/10 Excellent

JESUS ALONS SAENZ

Stayed 3 nights in Jan 2024

10/10 Excellent

Alden, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

MICHAEL

Stayed 4 nights in Jan 2024

6/10 Okay

Luis

Travelled with partner
Outside is nice, good restaurants options. Hotel is nice, Kind of old, rooms are ok. The Gym area NEED an upgrade for this hotel price for night, 3 machines cable were broken, equipment VERY old. There is several hotel options, if you like to excersice, look for another option.
Stayed 3 nights in Jan 2024

6/10 Okay

Kevin

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

RICARDO

Stayed 3 nights in Dec 2023

6/10 Okay

Antonio

Travelled with family
Liked: Staff & service
Hotel is well located but rooms are dated and dark..Hotel definitely needs an update specially being the Hyatt Regency this hotel is a 3 1/2 star. ⭐️ Staff is very nice and helpful pool is small and shady never has sun definitely not the pictures of this property disappointed..
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had a calm, quiet atmosphere. The staff were all friendly and helpful.
Stayed 5 nights in Dec 2023

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the convenience to have a central location close to everything. The hotel was beautiful and clean and staff was always very friendly and welcoming. We’ll definitely come back here.
Stayed 5 nights in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

carlos

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Maria Mercedes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Adolfo E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 3 nights in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

ELEANA

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 3 nights in Nov 2023

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La hospitalidad es perfecta, las habitaciones excelentes y el personal muy amable
Stayed 3 nights in Nov 2023

2/10 Terrible

Ronald

We only staying for one night but all was ok
Stayed 1 night in Nov 2023

10/10 Excellent

LIDIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean
Stayed 1 night in Nov 2023

6/10 Okay

Rafael

Business traveller
Disliked: Amenities, property conditions & facilities
I love Hyatt hotels but this one needs a little remodeling. It’s ok but not what I expected.
Stayed 1 night in Nov 2023

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Jeffrey

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and kind staff. Exceeded mine and my families expectations. Highly recommend to anyone traveling to Merida. Thank you Hyatt !
Stayed 3 nights in Nov 2023

10/10 Excellent

Eduardo, Montreal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Love it! Great hotel and staff super friendly and helpful.
Stayed 5 nights in Oct 2023

10/10 Excellent

Maryann

Stayed 2 nights in Nov 2023

6/10 Okay

Lorelys

Liked: Staff & service
Stayed 3 nights in Oct 2023

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Oct 2023

10/10 Excellent

denise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay and great food in restaurant The staff was excellent.
Stayed 2 nights in Oct 2023

2/10 Terrible

Armando

Stayed 2 nights in Oct 2023

8/10 Good

Leopoldo

Stayed 3 nights in Sep 2023

10/10 Excellent

Minerva

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Sep 2023

4/10 Poor

Francisco

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I liked that is in a very convenient location but I didn't receive the VIP treatment.
Stayed 3 nights in Sep 2023

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Aug 2023

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with super friendly staff
Stayed 3 nights in Aug 2023

10/10 Excellent

Olga Lidia

Stayed 5 nights in Aug 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent overall.
Stayed 5 nights in Jul 2023

8/10 Good

Diana, Scottsdale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Buena locación
Stayed 6 nights in Apr 2023

8/10 Good

Mahonry

Travelled with partner
Liked: Staff & service, property conditions & facilities
It was overall good
Stayed 4 nights in Jul 2023

10/10 Excellent

Brent Tyler

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was super close to Paseo Montejo and staff was super nice!
Stayed 5 nights in Jun 2023

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Javier F, Apopka

Stayed 4 nights in May 2023

10/10 Excellent

Javier

Stayed 2 nights in Apr 2023

10/10 Excellent

ANTONIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool & Spa were great!
Stayed 6 nights in Apr 2023