Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers
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Reviews of Hotel Del Gobernador

3.5 out of 5
Hotel Del Gobernador
Calle 59 No. 535 por 66, Col Centro, Mérida, YUC

Reviews

8.4

Very good

Rating 10 - Excellent. 339 out of 884 reviews" "
Rating 8 - Good. 375 out of 884 reviews" "
Rating 6 - Okay. 124 out of 884 reviews" "
Rating 4 - Poor. 30 out of 884 reviews" "
Rating 2 - Terrible. 16 out of 884 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Miriam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Location is great, rooms need little upgrade.
Stayed 8 nights in Feb 2024

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff! Very convenient location.
Stayed 6 nights in Jan 2024

10/10 Excellent

Karen Isabel

Stayed 3 nights in Jan 2024

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean
Stayed 6 nights in Nov 2023

10/10 Excellent

Magda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the staff was very courteous and went out of their way to help us with everything. Hotel was very clean. it is a little dated, but has a lot of charm.
Stayed 7 nights in Aug 2023

10/10 Excellent

Dora

Stayed 1 night in Jun 2023

6/10 Okay

ANNA

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is clean and staff were exceptionally friendly and helpful; however, the pool was shut down during my entire stay. They host wedding receptions and they last until about 1:30am. It’s a small hotel so the noise from the receptions echo loudly to the entire building which makes it unfair to the rest of the hotel guests.
Stayed 5 nights in May 2023

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service
Great place to stay it is in downtown. What makes it convenient this is the second time I stay there maybe one thing they could work on is put in a mini fridge, but other than that great place!!!
Stayed 5 nights in Mar 2023
Response from gte. ventas on 5 May 2023
muchas gracias por su prefrerencia

8/10 Good

Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, quiet. Just wished our room had a window.

6/10 Okay

Daniel

Stayed 3 nights in Nov 2022

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Guillermo, North las vegas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very nice! Hotel location is great.
Stayed 4 nights in Aug 2022

6/10 Okay

John

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was clean, generally in good condition. The staff was friendly and helpful, especially the bellhops in the lobby area. I gave an average rating overall as the rooms were very small, and I had a function to attend shortly after check in...it was 5:15 PM, & I had to wait for my room to be made ready for over 15 minutes.
Stayed 1 night in Jul 2022

10/10 Excellent

Ermanno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the center, 6 minutes walking
Stayed 5 nights in May 2022

8/10 Good

Susana Chao De

Liked: Cleanliness, staff & service
Very basic but clean hotel, staff very friendly good for the price and close to everything. On the other hand, it is a little noisy even with signs everywhere to be silent people do not respect that so if you stay here just bring earplugs. Another area of opportunity will be the restaurant that is only open in the morning (would have been great to be able to have dinner there) and the service was slow and also need to serve better coffee. If you are disabled or just don’t like stairs there is no elevator make sure you ask for a room in the ground floor and last but important for all coffee drinkers the do not provide a coffee maker.
Stayed 7 nights in Apr 2022

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service
It is centrally located for my medical services.
Stayed 2 nights in Apr 2022

10/10 Excellent

Agustin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo el personal de Hotel es muy amable, la limpieza de las habitaciones es excelente. la comida del restaurante es muy buena y la atención es excelente. Nuestra estancia fue muy agradable. Éramos un grupo de 6 personas por 10 días.
Stayed 10 nights in Apr 2022

10/10 Excellent

Tom

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was centrally located. Staff were helpful and professional.
Stayed 3 nights in Mar 2022

10/10 Excellent

george

Stayed 2 nights in Feb 2022

10/10 Excellent

Tom

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was centrally located and near the doctors with whom I had appointments. Very helpful and courteous staff.
Stayed 8 nights in Feb 2022

8/10 Good

Shahram

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel in general is old but nice, walking distance from the center with shop and restaurant very close by. Staff were nice. Bed was comfortable. I had a room facing the street so it was a little noisy. The TV channel in my room were black and white and of course all in Spanish. And the other issue was the toile, there was sign, don’t throw toilet paper into the toilet because of the old plumbing I guess.
Stayed 5 nights in Jan 2022

10/10 Excellent

Dannette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Oct 2021

6/10 Okay

COLEEN, MILFORD

Stayed 1 night in Oct 2021

8/10 Good

Juan Manuel, Euless

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We like that the property is located in a 4 blocks from the Maine square.
Stayed 5 nights in Oct 2021

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, a fare price for a fare service, the staff was friendly.
Stayed 1 night in Oct 2021

8/10 Good

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for your money
Very good and clean, but most of all, extremely well situated !! 2 blocks away from Cathedral!!! Beautiful place
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to downtown, and to All kinds of transportation,the restaurant was very clean and good food
Stayed 8 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great! The restaurant for breakfast was very nice, the restaurant staff was attentive and consistently fantastic!!
Stayed 6 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant was very good. Staff was very nice. It was a good deal, and a good location. Near the center of Mérida.
Stayed 9 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value for money
great location , very good restaurant. Great service.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Stayed 3 nights in May 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice place, very helpful and friendly staff. I am a digital nomad, working from the road, so fast WiFi is very important and there WiFi was fast enough to support my work. The only downside is the restaurant and room service closed at 2:30pm everyday and earlier on the weekends. They advertised it was open until 9:30pm or 10:30pm.
Stayed 8 nights in Mar 2021

10/10 Excellent

Guillermo, Le vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean, staff is super nice and welcoming all the time. The restaurant is excellent the food delicious.
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and attentive staff. Great location and the restaurant is great as well
Stayed 3 nights in Dec 2020

8/10 Good

Jim, St. Louis mo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location clean nice staff and a great restaurant
Stayed 1 night in Oct 2020
Response from Hotel del gobernador on 8 Oct 2020
Thank you very much for your comments, we are at your service, greetings

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The number one thing we loved about the Hotel del Gobernador was the staff. They were excellent in not only doing their job but also doing the little things that made our stay so memorable! Especially the two door men Roger and ? who went above and beyond. The location was great and having restaurants so close by was handy, If we return to Merida it will be our first choice.
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very attentive. The location is very good. The rooms are large, The water in the shower is hot. The hotel restaurant is very good and inexpensive. The hotel, in general, is kept quite clean. The rooms are kept very clean.
Stayed 6 nights in Mar 2020

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel especially if you book the deluxe suite which resembles a colonial house in centro.
Stayed 5 nights in Feb 2020

8/10 Good

MikeH, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, three blocks to the Centro, Chaya Maya and Five blocks to Santa Lucia Pl. very clean rooms, good staff, two bottles of water every day. Bathrooms were great. 42 inch flatscreenCNN. Restaurant and bar are both good, pool is very clean. AC worked great, and everyday I was there I liked it more. Gym had two bikes and a treadmill.
Stayed 10 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

8/10 Good

Romain, London

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff always trying to help! Free parking for those driving to Mérida. Nice pool to....really cool down as the water is really cold at least compared to the outside temperature. Didn't stop the kids for going into but even them could not bear it too long.
Stayed 3 nights in Feb 2020

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place! I was treated like family!
Amazing staff, so welcoming, friendly & helpful from the front desk, bellman, restaurant & housekeeping! Comfy bed, very clean. Very close to the main plazas and everything walkable. The only thing is it is a typical Mexican construction that sounds carry very well thought the open courtyard. Made a bit louder being a ladies conference there with 170 extra ladies and children! If you are a light sleeper bring ear plugs. And honestly the noise did not go late into the night! I will definitely stay here again!
Stayed 8 nights in Jan 2020

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun
Great staff. Clean. Convince. Free parking. Could use coffee in room or lobby area
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Great for children. Friendly, helpful staff. Would stay here again.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019

10/10 Excellent

Jude, Adelaide

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely friendly staff! Great location! Travelling with large family group-worked well
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2019