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Reviews of Quality Inn Merced Gateway to Yosemite

2.5 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 255 out of 1001 reviews" "
Rating 8 - Good. 324 out of 1001 reviews" "
Rating 6 - Okay. 228 out of 1001 reviews" "
Rating 4 - Poor. 107 out of 1001 reviews" "
Rating 2 - Terrible. 87 out of 1001 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Sandra

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The customer service was outstanding. My only complaint is that the blankets were not clean and they smelled like feet. I was so tired and the smell woke me up. I switched the side of the blanket because it was so late and I was exhausted from driving.
Stayed 1 night in May 2024

10/10 Excellent

Esmeralda

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoy the stay front office was very nice. Breakfast was simple but cool.
Stayed 1 night in May 2024

10/10 Excellent

Ning

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024

6/10 Okay

Edgar

Travelled with family, Business traveller
Okay
Stayed 2 nights in May 2024

8/10 Good

Louis

Liked: Cleanliness, staff & service
Good service and cleanliness. However, TV was not working and some property had damage when I walked in.
Stayed 1 night in May 2024

8/10 Good

Adriana

Nice staff
Stayed 1 night in May 2024

10/10 Excellent

Yuri, Agoura Hills

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in May 2024

10/10 Excellent

HongWei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is so easy!
Stayed 1 night in May 2024
Response from QI TEAM on 8 May 2024
Thank you for choosing Quality Inn Merced for your stay. It was our pleasure to host you, and we hope you enjoyed your time with us. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful experience. Safe travels!

2/10 Terrible

Jesse, San Diego

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are terrible dirty and stincky
Stayed 1 night in Apr 2024
Response from QI TEAM on 7 May 2024
I'm sorry to hear that we didn't meet your expectations during your recent stay at our hotel. Your feedback is incredibly valuable to us as we strive to improve our services. We would greatly appreciate it if you could share more details about your experience so that we can address the issues you encountered and prevent them from happening again in the future.Please feel free to reach out to us at the property or reply to this email with your feedback. Your insights will help us make the necessary improvements to enhance the experience for our guests.Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great. Staff was very pleasant, I will stay here again. Thank you QIM
Stayed 2 nights in Apr 2024
Response from QI Team on 29 Apr 2024
Thank you so much for choosing to stay with us! It was an absolute pleasure to have you as our guest. We're thrilled to hear that you had a positive experience with our staff. Your kind words mean the world to us, and we truly appreciate your feedback. We hope to welcome you back soon for another fantastic stay!

10/10 Excellent

Michelle

Stayed 1 night in Apr 2024

6/10 Okay

Isidro

Travelled with family
Disliked: Amenities
The hotel is okay. It needs upgrade. The biggest problem we had was the air conditioning. It was not going on and we needed to have the front desk come inside to turn it in. We felt that this was an unnecessary inconvience.
Stayed 1 night in Apr 2024
Response from QI TEAM on 29 Apr 2024
Thank you for choosing to stay with us at Quality Inn Merced. We sincerely appreciate your visit and hope you had a comfortable stay overall. However, we understand that there may have been some inconveniences during your time here, and for that, we apologize.Please know that your feedback is valuable to us, and we are constantly working to improve our services. We would love to welcome you back in the future and provide you with a better experience.Thank you once again for your understanding, and we hope to have the opportunity to host you again soon.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from QI TEAM on 29 Apr 2024
Thank you for choosing Quality inn Merced for your stay. It was our pleasure to host you, and we hope you enjoyed your time with us. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful experience. Safe travels!

8/10 Good

Bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean but the air conditioning was broken and it was very hot.If we don't want to be disturbed by noise, we have to close the window and sleep.There are many restaurants around the hotel with excellent transportation location, and sometimes trains make noises.The breakfast is simple but lively enough to talk to people.Overall suitable for a short break.
Response from QI TEAM on 24 Apr 2024
Thank you for choosing to stay with us at Quality Inn Merced. We sincerely appreciate your visit and hope you had a comfortable stay overall. However, we understand that there may have been some inconveniences during your time here, and for that, we apologize.Please know that your feedback is valuable to us, and we are constantly working to improve our services. We would love to welcome you back in the future and provide you with a better experience.Thank you once again for your understanding, and we hope to have the opportunity to host you again soon.

8/10 Good

Dorina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice breakfast
Stayed 1 night in Apr 2024
Response from QI TEAM on 23 Apr 2024
Thank you for choosing Quality Inn Merced for your stay. It was our pleasure to host you, and we hope you enjoyed your time with us. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful experience. Safe travels!

10/10 Excellent

Manuela

Stayed 1 night in Apr 2024
Response from QI TEAM on 8 May 2024
Thank you for choosing Quality Inn Merced for your stay. It was our pleasure to host you, and we hope you enjoyed your time with us. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful experience. Safe travels!

6/10 Okay

Joua

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from QI TEAM on 16 Apr 2024
I'm sorry to hear that we didn't meet your expectations during your recent stay at our hotel. Your feedback is incredibly valuable to us as we strive to improve our services. We would greatly appreciate it if you could share more details about your experience so that we can address the issues you encountered and prevent them from happening again in the future.Please feel free to reach out to us directly at the property or reply to this email with your feedback. Your insights will help us make the necessary improvements to enhance the experience for our guests.Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.

10/10 Excellent

Salvador

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find
Stayed 1 night in Apr 2024
Response from QI TEAM on 15 Apr 2024
Thank you for choosing Quality Inn Merced for your stay. It was our pleasure to host you, and we hope you enjoyed your time with us. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful experience. Safe travels!

6/10 Okay

GAURAV PRADEEP KUMAR

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from QI TEAM on 12 Apr 2024
I'm sorry to hear that we didn't meet your expectations during your recent stay at our hotel. Your feedback is incredibly valuable to us as we strive to improve our services. We would greatly appreciate it if you could share more details about your experience so that we can address the issues you encountered and prevent them from happening again in the future.Please feel free to reach out to us by directly calling the property or reply to this email with your feedback. Your insights will help us make the necessary improvements to enhance the experience for our guests.Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.

10/10 Excellent

Destiney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hymeh was WONDERFUL. Sweet and understanding and very patient. Customer service was literally amazing and he was quick with all the need I had
Stayed 1 night in Apr 2024
Response from QI TEAM on 8 Apr 2024
Thank you so much for choosing to stay with us! It was an absolute pleasure to have you as our guest. We're thrilled to hear that you had a positive experience with our staff. Your kind words mean the world to us, and we truly appreciate your feedback. We hope to welcome you back soon for another fantastic stay!

10/10 Excellent

Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from QI TEAM on 9 Apr 2024
Thank you for choosing Quality Inn Merced for your stay. It was our pleasure to host you, and we hope you enjoyed your time with us. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful experience. Safe travels!

10/10 Excellent

Gustavo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and breakfast was delicious,
Stayed 1 night in Mar 2024
Response from QI TEAM on 21 Mar 2024
Thank you for choosing to stay with us and for sharing your positive experience. We are thrilled to hear that you enjoyed your time here. It was our pleasure to host you, and we appreciate your kind words. Your feedback means the world to us, and we look forward to welcoming you back for another wonderful stay in the future. Safe travels!

10/10 Excellent

John

Stayed 1 night in Mar 2024
Response from QI TEAM on 28 Mar 2024
Thank you for choosing Quality Inn Merced for your stay. It was our pleasure to host you, and we hope you enjoyed your time with us. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful experience. Safe travels!

6/10 Okay

Norayr

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from QI TEAM on 28 Feb 2024
We sincerely apologize for any inconveniences you may have experienced during your stay. Your comfort is our top priority, and we regret any lapses in meeting your expectations. Please don't hesitate to contact our property for any further assistance or feedback. We appreciate your understanding and value your feedback as we strive to enhance our services.

10/10 Excellent

Noah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to stay
the best option in and near Merced for myself and the other drivers in the company safe large truck parking comfortable beds and welcoming staff
Stayed 3 nights in Feb 2024
Response from QI TEAM on 28 Feb 2024
Thank you for choosing Quality Inn Merced for your stay. It was our pleasure to host you, and we hope you enjoyed your time with us. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful experience. Safe travels!

10/10 Excellent

Sonia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous customer service and great clean place to lay my head to rest well on business trip. Thank YOU!
Stayed 2 nights in Feb 2024
Response from QI TEAM on 28 Feb 2024
Thank you for choosing Quality Inn Merced for your stay. It was our pleasure to host you, and we hope you enjoyed your time with us. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful experience. Safe travels!

6/10 Okay

Gerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from QI TEAM on 28 Feb 2024
We sincerely apologize for any inconveniences you may have experienced during your stay. Your comfort is our top priority, and we regret any lapses in meeting your expectations. Please don't hesitate to contact our property for any further assistance or feedback. We appreciate your understanding and value your feedback as we strive to enhance our services.

10/10 Excellent

Donald

Stayed 1 night in Jan 2024
Response from QI TEAM on 28 Feb 2024
Thank you for choosing Quality Inn Merced for your stay. It was our pleasure to host you, and we hope you enjoyed your time with us. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful experience. Safe travels!

8/10 Good

sang ik

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from QI TEAM on 28 Feb 2024
Thank you for choosing Quality Inn Merced for your stay. It was our pleasure to host you, and we hope you enjoyed your time with us. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful experience. Safe travels!

2/10 Terrible

Ronak

Stayed 1 night in Jan 2024
Response from QI TEAM on 28 Feb 2024
We sincerely apologize for any inconveniences you may have experienced during your stay. Your comfort is our top priority, and we regret any lapses in meeting your expectations. Please don't hesitate to contact our property for any further assistance or feedback. We appreciate your understanding and value your feedback as we strive to enhance our services.

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from QI TEAM on 28 Feb 2024
Thank you for choosing Quality Inn Merced for your stay. It was our pleasure to host you, and we hope you enjoyed your time with us. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful experience. Safe travels!

10/10 Excellent

micaela

Stayed 1 night in Jan 2024
Response from QI TEAM on 28 Feb 2024
Thank you for choosing Quality Inn Merced for your stay. It was our pleasure to host you, and we hope you enjoyed your time with us. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful experience. Safe travels!

10/10 Excellent

Ting-Wei, Waterloo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality Inn is my favorite hotel
Stayed 1 night in Dec 2023
Response from QI TEAM on 4 Jan 2024
Thank you for review!

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from QI TEAM on 4 Jan 2024
Thank you for choosing Quality Inn Merced for your stay. It was our pleasure to host you, and we hope you enjoyed your time with us. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful experience. Safe travels!

2/10 Terrible

Hue

Disliked: Cleanliness, staff & service, property conditions & facilities
Room 123 tv remote is broken can’t change the channel, restroom door won’t close have to slam it, have to let shower run for 5min before it gets hot and the fridge is missing a leg. Breakfast is egg cheese and potatoes and there was no coffee so if your a coffee person go to another place. It a 2 out of 10 for me.
Stayed 2 nights in Dec 2023
Response from QI TEAM on 4 Jan 2024
Thank you for choosing to stay with us at Quality Inn Merced. We appreciate your patronage and hope you had a comfortable stay.We apologize for any inconveniences you may have experienced with our breakfast bar items as well as any issues you had in your room. Your feedback is invaluable, and we are committed to addressing and improving upon the issues you've highlighted. Our goal is to ensure that every aspect of your stay is exceptional.If there's anything specific you'd like to share or discuss further, please feel free to reach out. We value your input and look forward to the opportunity to serve you better in the future.Safe travels and we hope to welcome you back soon!

2/10 Terrible

Genaro

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel rooms in poor conditions.
First room that I came in. The ceiling was all cracked room 115, the phone line and TV were dead. They swapped room 110 Duty carpet. Duty curtains. Patch on the ceiling unfinished, bad patches in the restroom. You need to fire your maintenance guys. The only good things in the hotel. The front desk attendant. Clean towels. Continental breakfast except they didn't serve coffee.
Stayed 1 night in Dec 2023
Response from QI TEAM on 4 Jan 2024
Thank you so much for choosing to stay with us! We sincerely appreciate your kind words about our staff—they work tirelessly to ensure our guests have a memorable experience. We apologize for any inconveniences you may have encountered and appreciate your understanding. Your feedback is invaluable to us, and we are committed to addressing any issues to enhance our service. We hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay.

8/10 Good

Carol, Mariposa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the process of renovation and even so, it was super clean and the staff was excellent.
Stayed 1 night in Dec 2023
Response from QI TEAM on 4 Jan 2024
Thank you for choosing Quality Inn Merced for your stay. It was our pleasure to host you, and we hope you enjoyed your time with us. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful experience. Safe travels!

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed bed was comfortable, the room was clean
Stayed 1 night in Dec 2023
Response from QI TEAM on 4 Jan 2024
Thank you for choosing Quality Inn Merced for your stay. It was our pleasure to host you, and we hope you enjoyed your time with us. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful experience. Safe travels!

10/10 Excellent

Doris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
This was a good stay for an overnight business. I got in at 7:30 pm or so, check in was good. Offered me bottled water without cost. The room was clean, although obviously has some age to it, and has its usual wear and tear. Had a nice bed. Breakfast need a bit more protein choices but adequate, waffle maker.
Stayed 1 night in Nov 2023
Response from QI TEAM on 24 Nov 2023
Thank you for choosing to stay with us and for sharing your positive experience. We are thrilled to hear that you enjoyed your time here. It was our pleasure to host you, and we appreciate your kind words. Your feedback means the world to us, and we look forward to welcoming you back for another wonderful stay in the future. Safe travels!

6/10 Okay

DAWN, Pacoima

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
For the price, it is good. The breakfast included is good and have a lots of options to pick. The main thing for the 3-star is the sink is clogged. We made a complaint but was not resolved. Also, we found cockroach in the bed before we left.
Stayed 1 night in Nov 2023
Response from QI TEAM on 20 Nov 2023
Thank you for choosing to stay with us. It was our pleasure to have you as our guest. We sincerely apologize for any inconveniences you may have experienced during your stay. Your feedback is invaluable, and we are committed to addressing and improving upon the issues you encountered. We hope that despite these challenges, you found some enjoyment in your time with us. If there's anything more you'd like to share, please don't hesitate to reach out. We appreciate your understanding and look forward to the opportunity to welcome you back for a smoother and more enjoyable experience.

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Desk staff Jaime was really outstanding. The area around the property has seen better days but wasn’t dangerous. The tub faucet was hooked up backwards and produced tepid water at best. Nonetheless slept well and breakfast was good.
Stayed 1 night in Nov 2023
Response from QI TEAM on 20 Nov 2023
Thank you so much for choosing to stay with us! We sincerely appreciate your kind words about our staff—they work tirelessly to ensure our guests have a memorable experience. We apologize for any inconveniences you may have encountered and appreciate your understanding. Your feedback is invaluable to us, and we are committed to addressing any issues to enhance our service. We hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from QI TEAM on 13 Nov 2023
Thank you for choosing Quality Inn Merced for your stay. It was our pleasure to host you, and we hope you enjoyed your time with us. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful experience. Safe travels!

10/10 Excellent

Lorne

Travelled with partner
Very efficient & friendly staff. Everything worked. Very good breakfast.
Stayed 1 night in Nov 2023
Response from QI TEAM on 6 Nov 2023
Thank you for choosing Quality Inn Merced for your recent stay. We're delighted you enjoyed your time with us. Your satisfaction is our top priority, and we're thrilled to hear that you had a comfortable and enjoyable experience. Your feedback is valuable to us, and we look forward to welcoming you back soon. If you have any suggestions or need assistance, please don't hesitate to reach out. We appreciate your business and hope to serve you again in the future.

6/10 Okay

Ronald

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A Place to Sleep, Little Else
This was a late arrival early leave trip, a real stop n go. Check in was very friendly even at 4am as was the desk staff in the morning when we left. The room was clean,water hot but shower head was like needles hitting your skin and didn't adjust. TV only had one station, Comedy Central. Pool and spa were empty, not that I had time to use either and the complimentary breakfast was just a spread of carbs.
Stayed 1 night in Oct 2023
Response from QI TEAM on 9 Oct 2023
Thank you for choosing to stay with us. Your comfort is our top priority, and we apologize for any inconveniences you may have encountered during your stay. We appreciate your feedback and look forward to making your experience with even better in the future.

4/10 Poor

Armando

Travelled with family
Liked: Staff & service
My room was not clean we didn’t get towels no soap no shampoo very inconvenient
Stayed 1 night in Oct 2023
Response from QI TEAM on 9 Oct 2023
I sincerely apologize for any inconveniences you experienced during your stay. We deeply regret any disruption to your comfort and satisfaction. Please know that we value your feedback and will take immediate steps to address and rectify the issues you encountered. Your comfort is our top priority, and we hope you will give us another opportunity to provide you with a more enjoyable and seamless experience in the future. Thank you for bringing this to our attention.

8/10 Good

Yoichiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, cheap, and good service. Better than hotels at the same price.
Stayed 1 night in Oct 2023
Response from QI TEAM on 7 Oct 2023
Thank you for taking the time to write your excellent review regarding your recent stay with us. Guest satisfaction is our number one priority and we look forward to serving you with even better service in the future!

2/10 Terrible

Leroy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid for my room n drove an hour just to find out the system was down and not be able to get the room I paid for, then was on hold over an hour, horrible experience, horrible, negative 5 stars
Stayed 1 night in Oct 2023
Response from QI TEAM on 31 Oct 2023
Dear Leroy,I would like to begin by expressing our sincere apologies for the unfortunate experience you encountered during your recent stay with us. Your feedback is invaluable, and I want to assure you that we take your concerns seriously.First and foremost, we deeply regret the inconvenience you faced upon arrival due to our system maintenance. We understand the frustration this must have caused, and we acknowledge that it is not the standard of service we aim to provide. Technical issues can arise unexpectedly, and we understand that they should not impact your reservation.This is completely unacceptable, and we are taking immediate steps to ensure such situations do not occur again in the future. We are currently reviewing our procedures for addressing technical difficulties and streamlining communication channels for prompt issue resolution. It is our hope that you might reconsider giving us another chance to provide you with the outstanding experience we aspire to deliver. Once again, we apologize for any inconvenience you experienced during your stay. We thank you for bringing this matter to our attention, and we look forward to the opportunity to regain your trust and welcome you back as a valued guest.Sincerely,Quality Inn Merced Staff

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful in recommending places for dinner.
Stayed 1 night in Sep 2023
Response from AK on 29 Sept 2023
Thank you for your recognition! We wish you safe travels and a great rest of your day

10/10 Excellent

channon, Fresno

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy my stay there
Stayed 1 night in Sep 2023
Response from QI TEAM on 26 Sept 2023
Thank you for staying with us. We are glad you enjoyed your stay and look forward to serving you with excellent service again in the future.

6/10 Okay

navjot

Disliked: Property conditions & facilities
they need work on air conditioners nd clean floor
Stayed 4 nights in Sep 2023
Response from QI TEAM on 25 Sept 2023
We apologize for any inconvenience caused by our hotel not meeting your expectations. Your feedback is valuable to us, and we will work diligently to improve and provide a better experience in the future. Thank you for choosing us.