Mercato Hotels, Naples

"Very poor service in restaurant, meat was overcooked. However the worst was the lack of service even factoring in Italian culture that a meal is to be enjoyed not rushed. Their service just seemed oblivious to their responsibilities."

"The staff were so miserable and unhelpful - forgetting our spa booojg altogether, trying to charge us double for a taxi to the airport that was meant to be included in the package and they never smiled and weren’t welcoming. The breakfast staff were lovely, however. And the breakfast was good. The rooms were okay, but outdated, they charged us random prices for drinks - charging double one night for drinks we’d had the previous night. It was chaotic and not restful. The city itself is pretty awful and this seemed to be carried through into the hotel."

"Good clean room. Staff did a workaround we requested to make the double bed more like twin single beds. They also lent us the small scissors we asked for. The room had good acoustic isolation with the streets outside, as it managed to silence the noisy streets outside. Good air conditioning. Had a medium-sized safe that could hold a laptop but didn't have a frigobar. Spacious bathroom and shower box. Bidet with appropriate aiming. Very diverse and good quality breakfast. The internal areas of the hotel are well kept, cozy and decorated. Checkout at noon is great, as there are other places that say 11 or even 10 in the morning. There are also things you can buy in the reception, like various drinks, snacks, and electric gadgets. Location is great in the sense it is as close as it gets from the main train station from the city. Unfortunately, not the hotel's fault obviously, most of that central city region is a slum. "

"Highly recommend will absolutely book this resort again "

"This place is not for anyone over 50. The location while close to train is frightening, very frightening. The rooftop is not open so no bar no breakfast no anything The room has nothing in it, no tissues no soap on tap, the pillows are non existent they are two pieces of hard foam. The beds are hard as bricks. It us not a place I can recommend but the staff tried their best and were cheerful and helpful but the hotel was beautiful 40 years ago but not now."

"This hotel is excellent for anyone that love romance, adventures, and luxury mixed in one!! It is located only minutes from downtown but provides complementary shuttle service. It is close enough to walk but it’s a plus to have this service:) Rooms all have a great views and comfortable! Pool and hot tub are a must, it also provides a bar and restaurant on site. Loved it, and definitely will rebook!!!"

"This property is excellent, actually is the best of the best in the area that it’s situated. All amenities and all the staff is amazing 10/10. It’s just steps away from the Napoli CENTRALE Station which is the main reason we chose it. The only negative is the surrounding area in which is located which feels very unsafe, dirty and rundown."

"Absolutely wonderful stay. Hotel is beautifully restored. Location was great…a short walk to the action. Only downside was they did not have an elevator down to the beach as was advertised. Staff was helpful and lovely. "

"Excellent service the moment you walk in, courteous and attentive to every need that you might have. Clean room, and quiet at night. Breakfast is just amazing and the staff is so helpful... while sitting at my table, I didn't have to get up for little things. My room was facing the amazing Positano beach, and it did not disappoint at all. Keep in mind that you would hear the noise of the beach, but once you close the doors is just fine."