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Reviews of Hallmarc Inn & Suites of West Memphis

2.5 out of 5
Hallmarc Inn & Suites of West Memphis
1300 Ingram Blvd, West Memphis, AR

Reviews

6.8
Rating 10 - Excellent. 32 out of 115 reviews" "
Rating 8 - Good. 25 out of 115 reviews" "
Rating 6 - Okay. 25 out of 115 reviews" "
Rating 4 - Poor. 14 out of 115 reviews" "
Rating 2 - Terrible. 19 out of 115 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Latrice

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was awesome It was a easy process to check in
Stayed 1 night in Feb 2024

2/10 Terrible

Rodrigues

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
The front desk lady was a lier and they had nasty attitude
Stayed 1 night in Feb 2024

4/10 Poor

EDWARD J

Travelled with partner
Phone didn’t work, no coffee for the coffeemaker,
Stayed 1 night in Jan 2024

8/10 Good

Antonio d

Liked: Cleanliness, staff & service
Everything was good
Stayed 2 nights in Jan 2024
Response from Management on 8 Jan 2024
Dear GuestThank you for your review. Please come back and see us again soon

2/10 Terrible

Nicole

Disliked: Cleanliness, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Barbara

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This place is nothing like the pictures it was the worst place I have ever stayed in filthy dirty phone in room had loose wires did not work burnt out place on wall door broken off lock I could go on and on I was very unhappy with the conditions
Stayed 1 night in Sep 2023
Response from Management on 29 Sept 2023
Greetings Valued Guest,Thank you for taking the time to share your thoughts regarding your recent stay with us. We appreciate your valuable feedback as it is often utilized as a "teaching moment" for our staff to improve upon the services we provide. This property is under new management and we are working on updating and improving the rooms and property. Please bare with us.

8/10 Good

Tommy, Saucier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a favorite of mine because it has good size rooms and is older, but clean and comfortable.
Stayed 2 nights in Aug 2023
Response from Management on 29 Sept 2023
Greetings Valued Guest,Thank you for taking the time to share your thoughts regarding your recent stay with us. We appreciate your valuable feedback as it is often utilized as a "teaching moment" for our staff to improve upon the services we provide. This property is under new management and we are working on updating and improving the rooms and property. Please bare with us.

6/10 Okay

Dennarious

Stayed 1 night in Sep 2023
Response from Management on 29 Sept 2023
Greetings Valued Guest,Thank you for taking the time to share your thoughts regarding your recent stay with us. We appreciate your valuable feedback as it is often utilized as a "teaching moment" for our staff to improve upon the services we provide. This property is under new management and we are working on updating and improving the rooms and property. Please bare with us.

4/10 Poor

Denise

Travelled with partner
The room was clean it just had a very very bad smell musty smell made me little sick at the stomach had to go buy my own bed sheets to cover there’s cause they smelled I sprayed the room down it took the smell away for a min but a least I had somewhere to lay my head
Stayed 2 nights in Aug 2023
Response from Management on 29 Sept 2023
Greetings Valued Guest,Thank you for taking the time to share your thoughts regarding your recent stay with us. We appreciate your valuable feedback as it is often utilized as a "teaching moment" for our staff to improve upon the services we provide. This property is under new management and we are working on updating and improving the rooms and property. Please bare with us.

10/10 Excellent

twylah

Liked: Cleanliness, staff & service, property conditions & facilities
Easy
Stayed 1 night in Aug 2023
Response from Management on 14 Aug 2023
Dear guestThank you for your response. We are happy that you had a great experience.

6/10 Okay

Lawandra

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
May work for you depending on your preferences
The room had a musty smell. My room appeared outdated and the their were people standing outside on the balcony. I did enjoy how close it is to the casino.
Stayed 1 night in Jul 2023

8/10 Good

Eric

Stayed 1 night in Feb 2023
Response from Management on 12 Mar 2023
Thank you for your review.

8/10 Good

Hosea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lightbulbs needed changing
Stayed 1 night in Nov 2022

10/10 Excellent

Dotdot

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room looked great! And it was quiet and peaceful.
Stayed 1 night in Nov 2022
Response from Management on 15 Nov 2022
Thank you for your review. We appreciate it.

6/10 Okay

Jai

Business traveller
Disliked: Cleanliness, property conditions & facilities
Not for me
To start the management tried to bill my card before I even checked in I guess to insure they were paid. This place seem like it was still on COVID lock down. The room didn’t have a do not disturb card for the door so the cleaner would knock every morning and if u didn’t answer they would start to open the door.. the tub didn’t look clean enough to sit in I did see a few roaches in the room that I did kill myself the pool was green with algae there was no wifi and phone service sucked in that area. The office was closed down to just a entry way they had absolutely no breakfast the room I stayed in was very aged the website read that it slept 3 but there was only one King size bed. On thd bright side it was cheap so if this is all u can afford it’s a great place I on the other hand would not use them again..
Stayed 6 nights in Nov 2022
Response from Management on 15 Nov 2022
JaiThank you for your review. We are sorry about your experience. However, prior to booking online it does state we do not offer breakfast and that our pool is seasonal. Normally we reach out to our guests to confirm their reservation and ask if it is ok to charge the card on file so we can have everything ready for your arrival. The room has a king size bed and a sleeper sofa that would accommodate 3 people. We do hope you give us another chance in the future.

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Management on 14 Nov 2022
StacyThank you for your review. We appreciate you. Come back and see us soon.

6/10 Okay

Barb

Business traveller
Liked: Staff & service
New floors, smelled clean. Stains in bathtub,unable to use broken coffee pot, open wiring behind the desk.
Stayed 1 night in Nov 2022
Response from Managent on 11 Nov 2022
BarbThank you for your feedback. Glad you liked the room. Hope to see you again on your next visit.Management

10/10 Excellent

Sonja

Stayed 2 nights in Oct 2022
Response from Management on 28 Oct 2022
Dear SonjaWe are so glad to hear your stay with us was good. We appreciate your feedback and hope to see you again on your next visit.

10/10 Excellent

Shonda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Management on 29 Sept 2022
Hi ShondaWe thank you for your review and are happy your stay was pleasant. Hope to see you soon.

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible stay!!!
The room had roaches bathroom shower head leaks and I had to clean the room and buy roach spray when I told them about it they said they were going to let someone know I wasn’t offered anything for compensation. Terrible space to stay and hard to find gps took me to the radison inn across the hwy twice
Stayed 2 nights in Sep 2022
Response from Management on 12 Sept 2022
Hello EricI would like to apologize about your experience. We were completely booked and did not have any vacant rooms, otherwise I would have gladly moved you to another one. We had pest control come out and spray the property recently. We are working hard to improve the quality of our guests stay. Once again I do apologize about your recent stay and hope you will give us another chance in the future.

4/10 Poor

Teresa

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
There was chewing gum stuck to the wall beside the bed and the bathroom cabinet door was literally hanging loose with only one screw attached. It fell off if you touched it.
Stayed 1 night in Sep 2022
Response from Management on 10 Sept 2022
We are very sorry for your experience and will do our very best to take care of the situation. Thank you for letting us know.

2/10 Terrible

matthew

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't pay any attention to the picture of the little covered picnic area - this is an older (1980's) hotel that has recently been purchased by a new group/family. Some work has been done, but overall much more needs to be addressed. The ice machines don't work, the pool is closed, the dining area is closed. The first room we were given smelled like cigarettes/though it was supposed to be no-smoking. The second room smelled better, but we noticed a 2 foot caving in spot on the ceiling. The shower/tub was very slippery and dangerous. The coffee maker was missing parts and unusable. Furniture and decorations were old, dated and needed to be replaced. We were worried about bedbugs, but hopefully didn't pick any up... Just overall a really cheap hotel that was unpleasant to stay in. Will not be back.
Stayed 2 nights in Aug 2022
Response from Management on 10 Sept 2022
Dear MatthewThank you for your feedback. I am sorry to hear about your stay being unpleasant. Yes it has been taken over by a new family and we are in process of updating the rooms and getting a lot of work done. Please bear with us while we complete our work in progress. Hope you will give us another try in the future.- Management

2/10 Terrible

Kristie

Travelled with family
Disliked: Property conditions & facilities
Not the best
When we first got there the place smelt like sewage might have just been the town not sure. But the lady at the front desk was RUDE!! She asked me what i needed so I told her I had a reservation and told ger my name. She told me very rudely that I did not have one. I was then informed that they do not honor reservations booked through 3rd parties. But she had a room. I went ahead and booked a room and she did everything through a glass wall which is fine but then came and unlocked the door and told me i could come in because I needed to input my pin in the card reader. So the woman unlocked the door for me to go in, she would not get out of the way for me to get through the door and started pulling the door shut on my and ened up smashing my purse in the door. I am assuming she was trying to keep the other man from coming in the lobby. She was not a very pleasant lady at all. We got to our room. It was not the best. There was a dried bloody booger on one of the walls. The cleaning people need to learn to close the door in the bathroom and clean behind them. The back of the door was so dirty and the floor was caked with dirt. So to say the least my stay was not the best. But sound like nothing hotels.com can do anything since they dont honor the reservations through you.
Stayed 1 night in Jul 2022

2/10 Terrible

Rebecca

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in.Front desk girl acted like she didnt know what was going on.lobby locked and she was in a cage.when we got to room door handle to entry door fell off in our hands and it appeared room had been broken into at some point in time.Pulled bed down bedding was wet still and dirty and cockroaches everywhere.Room smelled like an old damp basement.unsavory characters hovering over us on top balcony as we were unloading our stuff.very uncomfortable and bad feeling of hotel being unsafe.cancelled room and left and went elsewhere.do not stay here!
Stayed 1 night in Jun 2022
Response from Mike on 13 Jul 2022
I hate to hear this, but I have not heard of us having a roach issue. As hot as it has been wet bedding? Those unsavory characters "Mexican workers" have been at this hotel for years, this is their home away from home, they work in the area. We should watch how we label each other. Thanks

6/10 Okay

Mark

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The property felt unsafe, poorly maintained and a little dirty. There were flies and other bugs in my room, the toilet leaked onto the floor and the sink drain backed up. Worse yet was that, despite published rules to the contrary, several guests were hanging out on the balcony above and playing loud music outside late into the night. Parts looked updated and the bedding looked clean and the staff were friendly. But overall it was an uncomfortable experience.
Stayed 1 night in Jun 2022
Response from Mike on 13 Jul 2022
I hate that you felt the workers were a nuisance, but they've been here for years. They have nowhere to hang out, but they here as they're a long ways from home. I think we should be careful how we view each other's situation especially when we know nothing about it. Glad the room was clean and staff was friendly. That's the experience we want to provide. Thanks

2/10 Terrible

Patricia

Disliked: Cleanliness, property conditions & facilities, room comfort
Scary
Loud music, lots of late activity outside my room, two men knocking on door at 10pm. No shades on lights and rust in bath. I have stayed there for years, but will never go back.
Stayed 1 night in Jun 2022
Response from Mike on 20 Jul 2022
Was the two men reported to the front desk? We would have gladly called the police on them.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
DISAPPOINTED!
The clerk was very nice and apologetic for the situations. Could not enter the lobby. Pool not open. No ice machine available. Coffee pot non functional. No lamp shades on fixtures. No breakfast, as advertised.
Stayed 1 night in Jun 2022
Response from Mike on 20 Jul 2022
I do apologize the pool wasn't open, the an issue outside my will. I threw all the lamp shades away months ago. As far as breakfast, I did serve it this year but no one was requesting it so I stopped. I was not going to be doing large orders of breakfast food only for it to go bad. This is a reason I removed the breakfast option off of online. I have additional coffee pots available, I hope this was brought to clerk's attention. Thank you for staying

4/10 Poor

Linda

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Book a different location, this has way too many issues.
Stayed 4 nights in May 2022

6/10 Okay

Li

Travelled with partner
Disliked: Amenities
The room is big enough.
Stayed 1 night in May 2022
Response from Mike on 17 May 2022
Thank you!

6/10 Okay

Dewuana

Travelled with family
Liked: Room comfort
This was my very first time staying here and the stay was ok. Nothing stood out and the lobby was closed most of the stay. They no longer served breakfast. The bathroom in the room had a leaking ceiling and the tub was in bad shape. The floors were o slippery from wax, I'm assuming.... my husband and child fell. The good thing is was it was pretty quiet and the bed linen was clean. If this was one of my last resorts, I would maybe stay again.
Stayed 2 nights in May 2022
Response from Mike on 13 May 2022
thank you!

6/10 Okay

LAURA E

Stayed 4 nights in Apr 2022

4/10 Poor

Louis

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I had to wait 2 hours for the lock on door to be fixed didn’t offer another room or anything. It was a suite. That night I could smell pot smoking all night. I have copd so it was horrible. And no breakfast even tho it was on the listing
Stayed 1 night in Apr 2022
Response from Mike on 20 Apr 2022
I apologize about the door situation, we've been having some lock issues. I wish you had reported to us whatever room was smoking and I would have addressed that with the other guests. Breakfast actually started on the 8th of April, so breakfast was available.

6/10 Okay

WILLIAM, Lawrenceville

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was a very hard property to get into with a vehicle. Coffee was cold every day. No hair dryer. Pool looked murky. It looked as though they were blaming it all on covid. Room was ok and conveniate. The guy at the desk when we arrived at 11am said come back at 3pm, no sooner. It is still a decent hotel
Stayed 1 night in Mar 2022
Response from Mike on 20 Apr 2022
You make your own coffee at this location, so the coffee had no reason to be cold. The pool is covered and closed because its out of season. Standard check-in time is 3pm, we do allow earlier check-ins depending on availability.

4/10 Poor

Jennifer

Travelled with family
Disliked: Property conditions & facilities
Roads around it are definitely unique. No lampshades, poor lighting,no breakfast or ice machine .
Stayed 1 night in Mar 2022
Response from Mike on 20 Apr 2022
Thanks for staying! The lampshades have been trashed, since taking over this property the lampshades were in horrendous condition, and I made a conscious decision to just get rid of lampshades until I know what we're going to do about renovations.

4/10 Poor

Albert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

luis, San Mateo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was well located, price convenient, and friendly staff. I’d come back to stay. No complaints at all.
Stayed 1 night in Dec 2021
Response from Mike on 31 Dec 2021
Thank you! It was a pleasure having you.

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness
Aside from being in the middle of renovations, the property was in excellent condition and the staff was very friendly.
Stayed 1 night in Dec 2021
Response from Mike on 31 Dec 2021
Thank you! We were glad to have you.

4/10 Poor

Kathleen

Disliked: Cleanliness, property conditions & facilities, room comfort
Could have been better
The room was very stinky. It was supposed to be non smoking, but clearly someone smoked there. The stench was still on my clothes after I left. The safety latch on the door was non-existent. The mattress was very saggy. They should really air the place out before renting it again.
Stayed 1 night in Nov 2021

2/10 Terrible

John

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The hotel looks very nice but can looks can be deceiving
Stayed 1 night in Nov 2021

2/10 Terrible

Jasmine

Stayed 1 night in Nov 2021

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lobby was closed, didnt feel so personal or welcoming. Had to conduct transaction in in slotted window counter. Can barely fit the ink pen through the slot. Other then that nuce room for the price. Good location to casino and Beale Street. Because the hotel is off an embankment it was hare to find tje hotels entrance. Would stay again.
Stayed 1 night in Nov 2021

2/10 Terrible

Charlie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charlie
This hotel sucks. Room had been broken into in the past and the door was not replaced just patched up. The electric outlets were not functioning properly. The phone could not be plugged in. This was the worst hotel i ever stayed at.
Stayed 3 nights in May 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable room with microwave, but did not have fridge in my room. Lobby was closed due to the typical COVID excuse for motels.
Stayed 1 night in Apr 2021

2/10 Terrible

Kevin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stay here
Room dirty. Band aid in the bathroom. Smelled like smoke. Burn marks everywhere. Mold in bathroom. Mattress made my back hurt. Drunk guys kept me up all night. They kept trying to get in my room.
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Didn’t like the floor was so slick you could skate on it. Sheets were dirty. Bugs in fridge. Spiders in room. Crap on toilet. Door broke no lock or anything looked like it was just kicked in. All around UNSAFE AND NASTY
Stayed 1 night in Mar 2021

8/10 Good

Kiley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here.
If you're considering staying here, do it. This is one of the most comfortable places I've stayed in for the price. The room was spacious, clean and comfortable. I would definitely stay here again.
Stayed 2 nights in Feb 2021

6/10 Okay

Dorothy

Disliked: Cleanliness, staff & service, property conditions & facilities
It was very disappointing for both of us.
It had dirty floors, no bathtub safety strips in tub. No towel rack near the tub. The microwave had seen better days. No place for 2 people to sit and have a meal. 1 comfortable chair that needed cleaning. 1 wooden chair to set at desk. I know the floors were dirty cause I had to use the towel floor mat to scoot across the room to get a towel. It was a king size bed, but wasn't as nice as the pictures on your app. I will never stay there again. Bedside light on the left side of the bed was broken, unusable. Has to turn on bathroom light to see how to get to bathroom. I got a late check out and housekeeping was banging on the door at 11 am wanting to know if I was staying over.
Stayed 1 night in Jan 2021

2/10 Terrible

Jerry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are NOT clean and in BAD shape! Run.
The room looked horrible, my fiancée and I felt disgusted. We were scared of the place having bed bugs. The wooden floors were not clean, old furniture, stained blankets, and the drawer were broken. We decided to just spend the night but luckily we brought extra blankets to use on top bedding. We stayed the night here because it was very late, I would not recommend this place.
Stayed 1 night in Jan 2021

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Hotel
Very clean and comfortable customer service very good
Stayed 1 night in Jan 2021

10/10 Excellent

SimpleD52, West Memphis AR

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable room with small fridge, microwave and coffee maker. Next to interstate, but very quiet. A great stay!
Stayed 1 night in Jan 2021