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Shirahone Onsen Tsuruya Ryokan

3.0 star property
Travelers soak in natural hot springs at Shirahone Onsen Tsuruya Ryokan, where mineral waters and mountain scenery create a peaceful Japanese retreat

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Just a short distance from Hirayu Waterfall, this traditional ryokan offers authentic local cuisine and healing indoor mineral hot springs. Guests love the convenient location and often enjoy a massage before relaxing in the public areas with free WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Parking included
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk
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Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6 PM
Late check-in subject to availability
Minimum check-in age - 13

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

This property does not have any lifts
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities

Frequently asked questions

Is Shirahone Onsen Tsuruya Ryokan pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Shirahone Onsen Tsuruya Ryokan?

Self-parking is free at this property.

What time is check-in at Shirahone Onsen Tsuruya Ryokan?

Check-in start time: 3 PM; check-in end time: 6 PM. Late check-in is available during limited hours.

What time is check-out at Shirahone Onsen Tsuruya Ryokan?

Checkout is at 10 AM.

Where is Shirahone Onsen Tsuruya Ryokan located?

Situated in Matsumoto, this ryokan is 10.4 mi (16.7 km) from Kappa Bridge and 10.7 mi (17.2 km) from Alpes Street Hotsprings. Myojin Pond and Myojin Bridge are also within 16 mi (25 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

8.0

Cleanliness

9.0

Location

9.0

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 12 out of 21 reviews
Rating 8 - Good. 6 out of 21 reviews
Rating 6 - Okay. 2 out of 21 reviews
Rating 4 - Poor. 1 out of 21 reviews
Rating 2 - Terrible. 0 out of 21 reviews

Reviews

Verified

10/10 Excellent

m

Liked: Cleanliness, staff & service, property conditions & facilities
野天風呂も清潔で、趣きが良かった
Stayed 1 night in Aug 2020
Verified

10/10 Excellent

yuka

Liked: Property conditions & facilities, room comfort

つるや旅館最高

ご飯が美味しかった。温泉も良かった♨️です。ありがとうございます😊
Stayed 1 night in Aug 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
たてものは古いが、温泉、スタッフ、清潔感があって良かった。スタッフが、優しく丁寧でした。
Stayed 1 night in Aug 2020
Verified

8/10 Good

KATSUHIKO

Liked: Staff & service, property conditions & facilities, room comfort

ゆっくりできました

従業員さんたちが親切で最高でした。
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

TOSHIYUKI

Liked: Staff & service, property conditions & facilities, room comfort

憧れの白骨温泉で大満足の家族旅

川辺にある素敵なホテルです お湯が最高でした 1歳と5歳の子供連れでしたが 子供達も大人も まったり しっぽり ゆっくりできました 夕食 朝食ともにとても美味しく大満足 施設は少々改善の余地もあるかもしれませんが あの山奥の細い道を抜けたところの秘湯なので 十分贅沢かと思います お部屋も綺麗で 女性用アメニティも お部屋にも浴場にも揃っていて嬉しかったです 駐車場までお迎え お見送りをしていただいたり 細やかな気配り、心遣い、おもてなしをしていただきました 素敵な夏の思い出ができました
Stayed 1 night in Aug 2019
Verified

8/10 Good

REIKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

秘湯と素朴なお宿

豪華ではないが、清潔でお湯がとて良かった
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

shiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

別所の名宿

別所温泉宿泊は2度目、今回の玉屋旅館は素晴らしいです。前日に白骨温泉に泊まりましたが、こちらはがっかりで期待していなかったのですが、部屋はきれい、受付もよく、料理も口うるさい母も絶賛でした。又泊まりたい宿です。
Stayed 1 night in Jun 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

癒されました

よいお湯、よい宿でした。泉質がよくて、体がポカポカに。3日入れば風邪をひかない、といわれるそうですが、なるほど。ベッドの部屋に泊まりました。新しいお部屋で、ゆったりしていて、おちつける和のしつらえ。広い窓の外は原生林で、川の音が聞こえて、癒されました。食事は少なめで、私にはちょうどよく、イワナが美味しかった！ 何より、宿の人たちのホスピタリティがすばらしかった。みな親切でフレンドリーで、来てよかった。宿まで、すれ違えないほど細い道は、わずかでした。でも、日暮れ前に到着することを勧めます。
Stayed 1 night in Oct 2018
Verified

6/10 Okay

チョクミ

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
とても卑怯な温泉でお湯はとても良かったです それに上高地に行くのに10分位で行けて とても便利でした
Stayed 1 night in Aug 2018
Verified

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort

秘境の宿

外観や雰囲気、社員さんは明るく感じが良かったです。部屋が旧館でしたが、ベランダが汚くて蜘蛛がいたりして、廊下のシミが多いのも残念でした。食事は美味しかった‼️ でも、三人で泊まったのに、洗面所のコップが2こしかありませんでした。
Stayed 1 night in Aug 2018
Verified

8/10 Good

cl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

深山中的溫泉飯店

這是一家只有九間客房的傳統風情溫泉飯店，飯店有些老舊，但是房間很乾淨。位於深山中一天只有一班來回的車，並不容易到達，晚上很寂靜。飯店服務人員的英文並不好，但是很友善、有禮貌。白骨溫泉水非常有特色，餐飲屬於鄉間料理。
Stayed 1 night in May 2018
Verified

10/10 Excellent

Hei Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店有懂流利英語的服務員，位置亦容易找到，不過因為酒店位置在斜路上面，如拉著大型手提行李會有點吃力，但服務質很好，值得再入住
Verified

6/10 Okay

Yutaka

Liked: Staff & service
Disliked: Cleanliness, room comfort
従業員の対応はとても良い。
Verified

10/10 Excellent

Kodama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

白骨温泉つるや旅館

湯質の良い温泉でした。スタッフの対応も丁寧にして頂いて、良い骨休めになりました。是非お勧めの旅館です。
Verified

8/10 Good

Joseph

Liked: Cleanliness, staff & service, room comfort

Excellent Meals

A typical onsen ryokan with cozy and clean guest rooms. The onsen facilities might not be at those top notch level and a bit worn, but the quality of foods offered was absolutely excellent and fantastic
Verified

10/10 Excellent

King Cheong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Verified

4/10 Poor

masao

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Mikito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018