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Reviews of Matsue New Urban Hotel

2.5 out of 5
Matsue New Urban Hotel
40-1 Nishicha-machi, Matsue, Shimane-ken

Reviews

8.2

Very good

Rating 10 - Excellent. 91 out of 266 reviews" "
Rating 8 - Good. 113 out of 266 reviews" "
Rating 6 - Okay. 49 out of 266 reviews" "
Rating 4 - Poor. 6 out of 266 reviews" "
Rating 2 - Terrible. 7 out of 266 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Mitchie

Stayed 1 night in Oct 2023

10/10 Excellent

Tsutomu

Stayed 1 night in Jun 2022

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveller

Liked: Staff & service
For international travelers who are not used to Japanese hotel accommodations outside the major tourist centers of Tokyo, Kyoto, and Osaka, you may find the basic amenities and older construction to be somewhat underwhelming, but as a base for tourism in Matsue city proper, the central location is quite beneficial, being only an 8 minute walk from Matsue Castle. I would caution that the hotel is somewhat distant from the main Matsue Station (JR trains), requiring a bus ride or taxi (or a ~25 minute walk), which can be daunting for those who do not speak Japanese.
Stayed 3 nights in Jul 2020

6/10 Okay

CHARLES, Hong Kong

Travelled with partner
Liked: Staff & service, amenities
Convenient location and within walking distance to major tourist attractions & dining area. Property is a bit rundown. Room space is barely sufficient. The public onsen at the top floor is not attractive and brings "outsiders" to the hotel who crowd the bath area and the elevators. Room rate is a bit high considering the city the hotel situated. There is an overnight parking fee, however, the front desk is nice to allow me to park the car beyond the checkout time till 1pm.
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Cramped and Disappointing
Even by Japanese standards, the rooms were small. We reserved two rooms for our family, and the staff would not accommodate us to have the rooms on the same floor. Great location: on the lake and next door to a shrine; a bathhouse (onsen) on the 3rd floor; and a convenience store reachable through the annex lobby. However, overall we were disappointed with the accommodations and did not spend a sufficiently restful night there. Parking was also limited, and we didn't appreciate the requirement that we leave our car key with the front desk (presumably, so they could move cars around, as necessary.)

6/10 Okay

きょうこ

Stayed 1 night in May 2024

6/10 Okay

KUMIKO

Travelled with family, Travelled with family and small children
Liked: Cleanliness
温泉のセキュリティがしっかりしていた
Stayed 1 night in May 2024

10/10 Excellent

takashi

Travelled with partner
とても良かった 朝食も美味しかった
Stayed 1 night in May 2024

8/10 Good

katumi

Liked: Cleanliness, staff & service, property conditions & facilities
コンビニも、あって、いい感じでした。
Stayed 1 night in Apr 2024

8/10 Good

淳子

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
いつもバスケット観戦の時に利用してますしスサノオのTシャツ来てたら今日はどうでした?と聞かれてコミュニケーションとって頂きありがたいです!
Stayed 1 night in Apr 2024

6/10 Okay

Toshio

HP写真とはイメージが違う様な感じ。 中途半端な感じで、雑然としたホテル。 コンビニがあるのは良いが、大手のコンビニでないので、品揃えが乏しい。近所に飲み屋はあるが、レストランは殆どない。 しかし、部屋は清潔だか、照明がイマイチ。
Stayed 2 nights in Apr 2024

10/10 Excellent

sonoko

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋は清潔で、朝の宍道湖の眺めは素晴らしい。朝食のバイキングも美味しくて、宍道湖を、最上階から眺めながら料理も景色も満喫しました。
Stayed 2 nights in Apr 2024

8/10 Good

tomoyasu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

y

Liked: Cleanliness, staff & service
本館に泊まりました。四畳半にベッド。レトロで落ち着くけど、入口が狭いのが難点でした。リフォームしてあるので設備は問題ないです
Stayed 1 night in Mar 2024

8/10 Good

としひこ

Stayed 1 night in Mar 2024

8/10 Good

よしお

Disliked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

ユリ

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても良い滞在ができました。朝食もおいしかったです。
Stayed 1 night in Mar 2024

10/10 Excellent

Ryoko

Liked: Cleanliness, staff & service
天然温泉の大浴場がありリラックスできました
Stayed 1 night in Mar 2024

6/10 Okay

koji

Stayed 1 night in Mar 2024

6/10 Okay

????

Stayed 1 night in Mar 2024

10/10 Excellent

Lap Man

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit old building but enough for staying one or two night. Have a convenient shop and carpark downstair, quite good for people who drove to Matsue.

8/10 Good

Yumiko

Liked: Cleanliness, staff & service, property conditions & facilities
新館の宿泊者も、本館の大浴場を利用出来、リラックス出来ました。 館内にコンビニがあり、便利でした。 部屋からの宍道湖大橋〜宍道湖の眺望はプレミアムで。
Stayed 1 night in Mar 2024

8/10 Good

ちあき

Liked: Cleanliness, property conditions & facilities
親子できました💡内装が綺麗になっていたのでとてもすごしやすかった！
Stayed 1 night in Feb 2024

8/10 Good

Miyuki

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
年季が入った外観にガッカリしながら到着しましたが、アメニティバーがすごく充実していて、お部屋はリニューアルされてオシャレでキレイでした。 部屋から宍道湖が見え旅行気分が上がり、朝食はメニューが豊富＆美味しいしスタッフさんが親切でココに泊まって良かったと大満足でした♬
Stayed 1 night in Feb 2024

10/10 Excellent

HIDEYUKI

Stayed 1 night in Feb 2024

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Shigemasa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
レストランからの景色が良かったです。
Stayed 1 night in Feb 2024

8/10 Good

Chih-Wei

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

HIROKO

Travelled with group
Stayed 1 night in Sep 2023

8/10 Good

まさあき

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

NORIHIRO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Sayaka

Liked: Cleanliness, staff & service, property conditions & facilities
朝食がとても美味しく、レストランやお部屋からの眺めも素晴らしく、お部屋も綺麗で最高でした！
Stayed 2 nights in Jan 2024

6/10 Okay

リュウイチ

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
宍道湖近くで、景観が良かったです。
Stayed 1 night in Jan 2024

8/10 Good

Naoya

Liked: Amenities
Stayed 1 night in Jan 2024

8/10 Good

たつろう

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Takeshi

Stayed 1 night in Dec 2023

8/10 Good

Yoshihiko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
まずまず良かった。
Stayed 1 night in Dec 2023

10/10 Excellent

Isao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
員工服務態度有禮，房間整潔度滿意
員工服務態度有禮，房間整潔度滿意
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地點佳，服務優良
飯店分為本館及別館，兩館在一樓戶外有遮雨棚式的連通道。本館1樓有便利商店(非24小時06:00-24:00)，餐廳在本館9樓，可眺望宍道湖；大浴場在別館3樓，僅有室內沒有露天。本次入住別館湖景經濟雙人房週六一晚含早餐，飯店接待人員相當親切，因入住當天颳大風又下雨，主動詢問是否要使用飯店的雨傘較堅固(本來只有帶摺疊傘)；早餐採自助式，菜色豐富且有多樣島根縣當地物產；大浴場小而美，場外有提供飲水及牛奶販賣機。飯店外面即是宍道湖環湖步道，步行約半小時經宍道湖大橋可達對岸的島根美術館；步行10分鐘內即可抵達一畑電車車站。整體來說是很滿意的體驗，下次來松江比起車站附近的飯店，仍會優先考慮這間。
Stayed 1 night in Dec 2023

10/10 Excellent

Julien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

ゆうこ

Stayed 1 night in Nov 2023

8/10 Good

こうたろう

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
11月の最終週に４泊させて頂きました。当初、妻と二人の予定でツインの部屋を予約していたのですが、直前に子供が一緒に行く事になり、部屋は満室、近隣ホテルも空きなし。スタッフの方々のご配慮で、３人で快適な滞在を楽しめました‼️本当にありがとうございました‼️ ホテルの立地は、松江城も徒歩圏内で、夕日スポットもホテルで借りた自転車ですぐでした。兎に角、観光するにはうってつけの立地の良さでした。宍道湖を見下ろす展望浴場の温泉も心地良く、朝食も品数も多く、フルーツが甘くて美味しかったです。でも、設定時間が短く忙しない感は、拭えませんが… あと、ロビーで選べるアメニティーが豊富で、他では見たこともない便利な物が多く、飲み物も梅昆布茶など、美味しい物が充実していて、満足でした。 本館１階にコンビニが入っているのも便利で、ここで売ってる白バラ牛乳と白バラコーヒーが毎日の日課になってました。 本当にお世話になり、ありがとうございました‼️楽しい旅行になりました‼️
Stayed 4 nights in Nov 2023

8/10 Good

TAKESHI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Hideo

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

6/10 Okay

HIRONOBU

Liked: Staff & service, amenities
Stayed 1 night in Nov 2023