Terrace/patio

Reviews of Pianelle Resort

4 out of 5
Pianelle Resort
Piazza S. Pietro Caveoso, Rione Pianelle, 52, Matera, MT

Reviews

9.8

Exceptional

Rating 10 - Excellent. 28 out of 29 reviews" "
Rating 8 - Good. 0 out of 29 reviews" "
Rating 6 - Okay. 0 out of 29 reviews" "
Rating 4 - Poor. 0 out of 29 reviews" "
Rating 2 - Terrible. 1 out of 29 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Denis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing room, propety and staff. Loved the room and views would go back any time.
Stayed 2 nights in May 2024
Response from Antonio on 27 May 2024
Dear Denise,Thank you so much for your time and for beautiful words towards us. We do all our best for your satisfaction. We hope to see you again in Matera and at the Pianelle Resort.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. Couldn't be better located in terms of matera. The parking system is super easy with very good shuttle service etc
Stayed 1 night in Apr 2024
Response from Antonio on 27 May 2024
Dear Andrew,Thank you so much for your time and for beautiful words towards us. We do all our best for your satisfaction. We hope to see you again in Matera and at the Pianelle Resort.

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Good location
Stayed 1 night in Apr 2024
Response from Antonio on 27 May 2024
Dear Steve,Thank you for the nice words and for the time you devoted to your review. We were happy to have made your stay in Matera unforgettable in our Pianelle Resort.We hope to see you soon.Best regards.

10/10 Excellent

Paul

Travelled with partner
Amazing location, clean, everything works, nice team
Stayed 1 night in Apr 2024
Response from Ediola on 28 Apr 2024
Dear Guest,thank you very much. It is a big satisfaction for us knowing that you have had a pleasure stay.You will always be welcome.Regards

10/10 Excellent

Xiaosong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort room is fantastic and the service is superb. Front desk communicated with us about the parking options the day before our arrival, and also helped us with taxi booking and sightseeing suggestions. Definitely will come back again!
Stayed 1 night in Dec 2023
Response from Domenico on 1 Mar 2024
Dear Guest, we are pleased to hear that your stay in Matera and, specifically, at our resort was satisfactory. For all of us, the greatest satisfaction comes from the beautiful words and time you devote to our staff. We are looking forward to seeing you again at Pianelle Resort in the future. Thank you so much for everything.

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Place to Stay in Matera
The resort was unbelievable. The staff was very helpful and courteous. The room was impeccable and so comfortable. The area is perfect for exploring Matera. They also arranged for parking and transfer to the hotel which was so helpful. I highly recommend staying here.
Stayed 1 night in Oct 2023
Response from Domenico on 1 Mar 2024
Dear Denise, thank you very much for choosing us and for the beautiful words and time you have dedicated to us.We reciprocate your choice with all the best attention to you.We are looking forward to seeing you again in Matera and thank you for will be recommending the Pianelle Resort to those close to you. Warmest regards.

10/10 Excellent

patti

Liked: Cleanliness, property conditions & facilities, room comfort
Matera Pianelle
Staff was very helpful, the hotel is wonderful - great cave room
Stayed 2 nights in Oct 2023
Response from Domenico D. on 17 Oct 2023
Thank you for the nice words and for the time you devoted to your review. We were happy to have made your stay in Matera unforgettable in our Pianelle Resort.We hope to see you soon.Best regards.

10/10 Excellent

Rob

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent two weeks in Puglia at five different hotels and Pianelle was our favorite. The service and staff were fantastic and the rooms modern while keeping with the architecture style of Matera. Breakfast was wonderful and extensive. And it’s location is perfect just steps from the Piazza San Pietro Caveoso.
Stayed 2 nights in Sep 2023
Response from Domenico D. on 17 Oct 2023
Thank you for the nice words and for the time you devoted to your review. We were happy to have made your stay in Matera unforgettable in our Pianelle Resort.We hope to see you soon.Best regards.

10/10 Excellent

Joseph

Stayed 1 night in Sep 2023
Response from Domenico D. on 17 Oct 2023
Thank you for your review. We were happy to have made your stay in Matera unforgettable in our Pianelle Resort.We hope to see you soon.Best regards.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are no words to describe how truly spectacular this property is. It is stunningly beautiful and the staff is the best in the business. Poor Sergio, who stayed until 1:30 am to check us in after our late flight’s, was a lifesaver. Ediola fielded all of my questions via What’sApp to meld sure we made the most of our time. Absolutely superb in every way. We cannot wait to return!
Stayed 2 nights in Sep 2023
Response from Domenico D. on 17 Oct 2023
Dear Mary, thank you for the nice words and for the time you devoted to your review. We were happy to have made your stay in Matera unforgettable in our Pianelle Resort.We hope to see you soon.Best regards.

10/10 Excellent

ELIZABETH, Santa Fe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Clean and comfortable. The staff is beyond excellent. Particularly Ediola.
Stayed 2 nights in Sep 2023
Response from Domenico D. on 17 Oct 2023
Dear Elizabeth,thank you for the nice words and for the time you devoted to your review. Thank you also to Ediola.We were happy to have made your stay in Matera unforgettable in our Pianelle Resort.We hope to see you soon.Best regards.

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Domenico D. on 17 Oct 2023
Carissima Cristina,grazie mille per le belle parole e per il tempo che ha dedicato alla sua recensione. Siamo stati felici di aver reso indimenticabile il tuo soggiorno a Matera nel nostro Pianelle Resort.Speriamo di rivedervi presto.Cordiali saluti.

10/10 Excellent

Gilda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Pianelle Resort! Absolutely spectacular service and accommodations ☀️☀️☀️☀️☀️
Stayed 2 nights in Sep 2023
Response from Domenico D. on 17 Oct 2023
Dear Gilda,we thank you for the nice words and for the time you devoted to your review. We were happy to have made your stay in Matera unforgettable in our Pianelle Resort.We hope to see you soon.Best regards.

10/10 Excellent

Mauricio

Stayed 2 nights in Jun 2023
Response from Domenico on 1 Mar 2024
Dear Mauricio.Your feedback on our staff, our services and Pianelle Resort is greatly appreciated. We are eagerly anticipating seeing you again at Matera and, of course, at Pianelle Resort. Best regards.

10/10 Excellent

Kapil

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Can’t say enough good about this place … location, comfort, luxury, staff … everything was above and beyond expectations
Stayed 2 nights in May 2023
Response from Domenico on 13 Jun 2023
Thank you so much for your time and for beautiful words towards us. We do all our best for your satisfaction. We hope to see you again in Matera and at the Pianelle Resort.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dramatic and different new hotel
Splendid new hotel built into old caves. Great location, friendly staff. Parking, while expensive, could not be better. One goes to a garage in the new part of the city, and immediately taken in a beautiful van directly to the hotel. Prohibited to use a car in town. Room was extremely comfortable (bed, temperature control) but with some caveats: marble everywhere with multiple steps up to bathroom, and it gets slippery when wet. Huge cave closet room to hang clothes, but it is open to the rest of the room, so you are always looking at your stuff. Great shower with a variety of sprays. One feature now common in “hip” hotels, which old guy like me will never understand, is a clear glass panel between shower and den area of room. So, not only can you see your partner in the shower, but sitting on the throne as well; that’s just crazy. I don’t understand why architect of this brand new hotel would specify old style skeleton key locks; what a pain in the ass. You need to turn key multiple times to lock and unlock, both outside and inside the room. You don’t get two keys so more inconvenience. Just issue card “keys” and make life easier for everyone. Breakfast was very good and greatly appreciate that we were offered the opportunity to order omelets and the like. I so appreciated ordering a Coke Zero at breakfast without any additional charge, unlike many hotels. Also, two free bottled water in the room fridge per night. Nice touch.
Stayed 2 nights in Nov 2022
Response from Domenico on 1 Mar 2024
Dearest Mr Kenneth,we loved too much your review, thank you!The details you have described about the high quality of our Resort, our Services and our Staff fill us with great satisfaction. As for your observations regarding the shower and steps we can understand your discomfort, but as for the toilets, all our bathrooms are screened by opaque glass doors.As for the keys to the room, I remind you that I Sassi di Matera is a UNESCO World Heritage Site where everything must remain authentic outside the Resort, including the old keys instead of the new electronic badges, I’m sure you will understand.We hope for your come back at Matera and naturally at Pianelle Resort.Best regards.

10/10 Excellent

FANG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional!
Response from Domenico on 1 Mar 2024
Mr. Fang, thank you for your feedback. We are looking forward to seeing you in Matera or recommending the plan to your friends and everyone who read our content. With my best regards.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022
Response from Domenico on 1 Mar 2024
Dear Nicole,We thank you very much for choosing us and for your evaluation.We are eagerly anticipating seeing you again at Matera and, of course, at Pianelle Resort. Best regards.

10/10 Excellent

Marisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marisa e Mario hanno soggiornato presso Pianelle Resort godendo del massimo confort in tutti i sensi. Struttura spettacolosa, curata in ogni dettaglio di gusto incredibile, con Personale gentilissimo e disponibile ad ogni richiesta. Colazione varia con dolci strepitosi preparati in loco dal personale. Posizionata nel centro dei Sassi di Matera in zona spettacolare difronte alle chiese rupestri. Tutto ciò ci ha lasciato una grande nostalgia.
Stayed 3 nights in May 2024
Response from Antonio on 27 May 2024
Gentili Signori Marisa e Mario,vi ringraziamo per averci scelto, ma soprattutto per il tempo dedicato alla vostra recensione e per le bellissime parole dedicate al nostro staff.Speriamo di rivedervi presto a Matera e ovviamente presso il Pianelle Resort.Cordiali saluti.

10/10 Excellent

YIN HUNG ANTHONY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff . Very special decoration .
Stayed 3 nights in Feb 2024
Response from Domenico on 1 Mar 2024
Dear Anthony,Your kind judgment on our staff and structure is greatly appreciated.Our guests receive our utmost attention, and his review is a source of great satisfaction to us. We hope to see you soon in Matera, and naturally at Pianelle Resort.

10/10 Excellent

Marine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Domenico on 1 Mar 2024
Dear Marine,Thank you very much!!!We hope to see you again in Matera, and of course at Pianelle Resort.Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Domenico on 1 Mar 2024
Your assessment of us is greatly appreciated! We'll see each other soon!

10/10 Excellent

Romina

Stayed 1 night in Jul 2023
Response from Domenico on 1 Mar 2024
Dear Romina, thank you very much for the evaluation you gave us. This gives us so much satisfaction. Best regards.

10/10 Excellent

Blerim

Stayed 1 night in Jul 2023
Response from Domenico on 1 Mar 2024
Blerim, we are grateful for your feedback on our staff, services, and Pianelle Resort. We look forward to seeing you again at Matera and, of course, at Pianelle Resort. Best regards.

10/10 Excellent

Adelino Honorio Silveira

Stayed 1 night in Apr 2023
Response from Domenico on 10 Apr 2023
Prezado Sr. Adelino Honório Silveira Filho,Muito obrigado por sua excelente opinião sobre o Pianelle Resort, nossa equipe e nossos serviços. Esperamos vê-lo em breve em Matera e, claro, no Pianelle Resort!

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Domenico on 1 Mar 2024
Dear Simone,We thank you very much for choosing us and for your evaluation.We are eagerly anticipating seeing you again at Matera and, of course, at Pianelle Resort. Best regards.

10/10 Excellent

Olivier Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ein Traum …
Ein Traum!!! Alles in Perfektion freundlich offen und zuvorkommend. Ein muss in Matera hier zu Übernachten.
Bar
Hotel Rezeption
Bar
Loung
Stayed 1 night in Nov 2022
Response from Domenico on 1 Mar 2024
Lieber Olivier Eric,Danke, danke, danke!Ihre Bewertung zu lesen war eine große Zufriedenheit für uns alle. Wir hoffen, Sie wieder in Matera und im Pianelle Resort zu sehen.Mit freundlichen Grüßen.