This hotel is pretty newly renovated, so it's clean and in good condition, but we felt there were a few things that made it less than it could have been. The biggest is that they do not turn on the air conditioning evidently until the end of June. This is much too late - the weather was in the mid to high 80s in early June, and this is particularly important because some rooms (like ours) do not have good ventilation, and the building bakes in the sun all day long. Our only window opened up on the entry courtyard, where people were talking and smoking until late, so we couldn't open the window. It was quite hot at night. Also, the room only had those very cheap little plastic glasses which crush when you pick them up, which made me feel like I was in a cheap motel. Regarding the service, the young lady who worked during the afternoons was fantastic - personable, helpful, charming, but the grump who worked in the morning should be a receptionist at a trash collection site for all the charm and assistance that he offered. He was not helpful in the least. This place has good bones, and is in a good location, but honestly, if these things didn't change, I'd look for another place the next time I came to Matera.