Spa Hotels & Resorts in Mason City from NZ$102

"Bed Bugs."

"The staff both at the front desk and in the breakfast area were great and professional! The pool and swimming area was clean, towels provided, all was good. Our room was fine, we stayed in a suite, great set up for my family. I believe that the bathroom floor could have been a tad cleaner…and my low rating on cleanliness came from the entryway and stairwell to the second floor! The carpet looked as if it hadn’t been vacuumed in quite a while, that is a turn off! Please note we have stayed there before, and it was cleaner in the past!"

"Terrible stay! I just can't recommend it. I'm an older single lady and was just passing through for business in Minnesota. First, the room they gave me was propped open and when I entered the windows were wide open - they were trying to air out the smoke smell So they moved me and I was fairly happy UNTIL they checked in these incredibly loud people and they were talking so loudly and sounded like they were tearing up the place! Finally, frightened, I called to make sure the front desk was covered 24/7. It was and they told me the really loud people were a family with small girls. I thought "really???". I thought it was somebody on drugs! The next morning I went to breakfast at 8 am. There was nothing left much, so I tried to grab coffee to take back to my room. These little toddlers were running around crazy in pajamas and knocked me so I spilled hot coffee on my hand and burnt it. So I went back to my room and began to sing foreign language songs to booster myself. I decided if they didn't like it, serves them right anyway. They glared at me when I left but I'll never be back and don't care. I had to wonder if they put that crazy family across from me on purpose. Another note, I was there late last year and there were people from another country running it. Everything was neat and nice and I was treated quite well. This time Americans ran it and we're doing a very poor job. I also took photos when I left to show no damage. Should not have to "

"The rooms had a horrific smell. Very friendly staff "

"Everything was great!"