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"It was okay. A place to stay for the night. "

"Room was clean, staff super friendly, my kids loved the pool! Overall great place to stay "

"Absolutely unacceptable experience at WoodSpring Suites Clarksville. I called ahead days in advance and spoke with management (Whitney, Assistant General Manager) to inform them I would be arriving late. I was clearly told that late check-in would not be an issue and that staff would be available. I arrived shortly after 3:00 AM and was completely locked out of the building. I repeatedly used the after-hours phone (dialing 500 as instructed), but the line stayed busy and never connected. Expedia was also unable to reach the property. After multiple failed attempts, I had to call the police. When they arrived, it took nearly 30 minutes to locate the night staff member, who admitted he had been asleep and could not explain why the phone system was not working. As a result, my paid room was given away and the hotel was sold out. I was left in the middle of the night with my 16-year-old daughter and no place to stay, just hours before her scheduled volleyball game at the Kentucky International Convention Center. To make matters worse, the property is now refusing to refund the stay and providing inaccurate information about my arrival time. This was not a missed reservation—this was a complete failure of staff and management. Guests should not have to involve police just to access a hotel they paid for. I strongly advise others to avoid this location if you expect reliable service, especially for late arrivals. "

"2nd time staying. Will stay again "

"Breakfast was skimpy. Petite sausage biscuits."

"Had hot water issues and waiting for discount on stay through Expedia. The room, staff, and building were all very good. Would recommend as long as the fix the hot water issue. "

"It was such a relaxing stay. We came in for one night to celebrate a retirement for my sister and it was sooooo nice just chilling on the top floor looking out at the river!!!!! Looooved it we will be back! "

"Our room looked nothing like the pictures an was way more run down. There was a 3” gap between the bottom of the door and the floor, making us feel extremely uncomfortable. The bed was comfortable though! Would not stay here again…"

"Excellent breakfast, check in guy was very nice. Noise was ridiculous from other guests. Kids running down the halls yelling, slamming doors for well over a hour late at night. "