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Reviews of Best Western Maple Ridge Hotel

2.5 out of 5
Best Western Maple Ridge Hotel
21650 Lougheed Hwy, Maple Ridge, BC

Reviews

7.4

Good

Rating 10 - Excellent. 257 out of 1003 reviews" "
Rating 8 - Good. 379 out of 1003 reviews" "
Rating 6 - Okay. 206 out of 1003 reviews" "
Rating 4 - Poor. 96 out of 1003 reviews" "
Rating 2 - Terrible. 65 out of 1003 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nav

Stayed 1 night in May 2024

4/10 Poor

Rose

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

lenny, san francisco

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
room service non existent...
Stayed 2 nights in May 2024

6/10 Okay

Breanne

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Overall our stay was “fine”. As we were unfamiliar with the area we were surprised at the unsavoury location of the hotel. We witnessed open hard drug use and a fight on the sidewalk out front. The hotel is being renovated and had brand new flooring. That being said, the renos are poorly done. The new laminate flooring in our room was covered in paint, moulding was loose and the closet door was missing its track so could not be closed. Our towels and sheets were “clean” but there were many visible stains on them that they had not come out in the wash. The towels were also mismatched and different styles/brands. Not a big deal, but just another thing that stuck out to us. There was a hockey team staying during our stay and the hallways were incredibly loud with running children. If you’re a light sleeper pack ear plugs! The staff including the painting staff were all incredibly nice and helpful and the breakfast was good. We had no issues checking in/out. The hotel served its purpose and we had a place to sleep for the night, but I wouldn’t go out of my way to return.
Stayed 1 night in May 2024

6/10 Okay

George

Liked: Staff & service
The area around this property is kind of sketchy. The Google maps says it is on the left hand side of the road, it’s not, it’s on the right. There is a median in front of the property that makes this a difficulty. The lady at the front desk was very nice and efficient both with the check in and when we called to ask if she could deal with the noisy kids running in the hallway after 11. The property is fine but noise was a problem late at night with clumping around in the room above us. Our room was not carpeted and I am certain theirs was not either. The breakfast was rather nice with eggs home fries and sausage, they put a lot of effort in to it. Really nice people taking care of an aging property better than most would.

8/10 Good

Terry, Lake Oswego

Liked: Cleanliness, staff & service
They were painting around the property But it’s in a good location
Stayed 2 nights in May 2024

6/10 Okay

fabian

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Front staff was very helpful. No notice that they would be doing full on renovation during the day. No notice of building exterior painting, lots of cars got paint on them. Blocked off over half the parking lot. So no where to park. Stayed at best westerns before, and would say this location does not match standards of other best western locations. Lots of help is needed at this location.
Stayed 5 nights in May 2024
Response from BWMapleridge on 26 May 2024
Dear Guest,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Braeden

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Can not even begin to describe how disgusted I am with my stay. Bug juice on the bed, illiterate incompitent staff who are all probably related if you know what I mean. Do yourself and your family a favour and stay anywhere but here, the trailer park next door has better aumbience. Best western, more like worst eastern, gross pigs.
Stayed 1 night in May 2024
Response from BWMapleridge on 21 May 2024
Dear Braeden,This is to let you know you cannot play loud music late night and early in morning in any hotel. Your Behavior towards my staff was quite racist. That's why cops came and removed you from my property. And the guest like you are not welcome. And please to care of yourself you need help.Thank You

4/10 Poor

Elizabeth

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Limited parking. They were in the middle of construction during our 3 day/2 night stay for a funeral. The halls were noisy from other youth guests and the renovations. It was difficult to rest after a long an emotional day. We also experienced difficulties at check-in. The pool and spa were disgusting and other guests disrespectful. Breakfast service was overwhelming, especially with the group of athlete-guests.
Stayed 2 nights in May 2024
Response from BWMapleridge on 21 May 2024
Dear Elizabeth,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 Okay

Karen

Travelled with group
Liked: Cleanliness, staff & service
A fine place to stay just noisy in halls.
Stayed 1 night in Apr 2024

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
…
Stayed 1 night in May 2024

6/10 Okay

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Salvador

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the price
Stayed 1 night in May 2024
Response from BWMapleridge on 14 May 2024
Hello Salvador, Thankyou for your feedback and stayed with us . See you soon

10/10 Excellent

Natasha, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Lee

The staff are very nice and professional.
Stayed 3 nights in May 2024
Response from BWMapleridge on 10 May 2024
Dear Lee,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Best Western Maple Ridge Hotel

6/10 Okay

Thwaites

Under staffed. Pool always needed towels the three times that we used it they didn’t have towels, and our hotel room had no shower curtain.
Stayed 2 nights in May 2024

10/10 Excellent

SUBIN C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in May 2024

10/10 Excellent

Maribel

Travelled with partner
WiFi service not working at all
Stayed 2 nights in May 2024

10/10 Excellent

FRANCIS

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk is friendly.
Stayed 1 night in May 2024

8/10 Good

patricia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Pauline

Travelled with family
Liked: Cleanliness
Check out process was very slow and receptionist could not explain how it worked. Not her fault as she was covering for someone
Stayed 2 nights in Apr 2024

4/10 Poor

Valerie

Disliked: Cleanliness
There were a lot of ants in the bathroom. I let them know that night and they said they would come and spray them. They didn’t come until the next day.
Stayed 2 nights in Apr 2024
Response from Hardeep on 17 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Linda, Gilbert Plains

Stayed 1 night in Apr 2024

10/10 Excellent

Tim, CALGARY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean we felt comfortable there.
Stayed 2 nights in Apr 2024

8/10 Good

Paul

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Positive: the room was clean and well furnished. Great breakfast. Friendly staff. Negatives: poor TV choices - tv can't connect to wifi so you can't stream from device; be careful you don't get ripped off- online the best western website said the room was $170 the manager tried to charge $398.
Stayed 2 nights in Apr 2024

8/10 Good

Jeslin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet hotel
Stayed 1 night in Apr 2024

8/10 Good

JIM

Travelled with partner
Liked: Cleanliness, staff & service
The property is fine, location warrants supervision of vehicles in lot, exterior needs attention, staff friendly, continental breakfast fine, would stay here again
Stayed 1 night in Apr 2024

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Erika

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love stayaing here and the breakfasts is great!
Stayed 2 nights in Mar 2024

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay at this hotel when in Maple Ridge. Convenient to all my needs.
Stayed 1 night in Mar 2024

2/10 Terrible

Rene

Disliked: Cleanliness, property conditions & facilities
Promised me a wheelchair accessible room and when I arrived there was nothing. I had to use a room with no bathroom access and use the bathroom down the hall. Toilet not flushing properly. Microwave busted. Dangerous for a guy in a chair to manage. I asked for a refund. they said. "Go to Expedia" not good
Stayed 2 nights in Mar 2024
Response from BW maple ridge on 2 Apr 2024
Dear Rene,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,ManagerBest Western Maple Ridge Hotel

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub was great! Overall everything was great. We will stay here again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff did an excellent job of making us feel welcome. They were very attentive and friendly.
Stayed 3 nights in Mar 2024

8/10 Good

Jennifer

Liked: Cleanliness
Stayed 1 night in Mar 2024

6/10 Okay

Jason

Liked: Staff & service
Disliked: Property conditions & facilities
Beds were uncomfortable. Washroom was very dirty especially around the toilet area.
Stayed 1 night in Mar 2024

6/10 Okay

Jaysa

Liked: Staff & service
Stayed 3 nights in Mar 2024

6/10 Okay

Erika

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when i visit Maple Ridge and love it! the staff and breakfast are great and its nice having pool access for the kids as well. My only Comment about my current stay is that the TV in my room wouldn't even turn on and after talking with the staff, its been happening in a few rooms due to some minor renovations. but otherwise this hotel is always great! :)
Stayed 1 night in Mar 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

JIM

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel has been recently updated. The motel is pet friendly. The only significant issue was the noise from the upstairs guests. I would stay here again.
Stayed 1 night in Mar 2024

8/10 Good

Neil

Stayed 4 nights in Mar 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful and responsive staff. Very clean.
Stayed 1 night in Mar 2024

8/10 Good

Jasbir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2024

8/10 Good

DARREN

Stayed 1 night in Feb 2024

10/10 Excellent

Vijay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, easy check in. Good to have the breakfast in the morning. Coffee was a big hit.
Stayed 2 nights in Feb 2024

2/10 Terrible

Julieta

Stayed 1 night in Feb 2024
Response from Nicole on 28 Mar 2024
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Nov 2023

6/10 Okay

Sophia

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Tarun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience is great
Stayed 1 night in Jan 2024

8/10 Good

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023