Manicomio Mombello Hotels, Milan

"First I will say the staff we met were lovely. However very disappointed with our stay, we don’t usually pay extra for a more luxury style hotel with the amenities and standard offered but won’t be staying again. Rooms advertised as sound proof which they are not, we heard everything upstairs, in the hall and even people’s morning alarms which even in a basic hotel room you shouldn’t hear. A private tub was promised which was no where to be seen. We got a room with a ‘private balcony’ the grates between balconies were see through so not private didn’t feel comfortable to open the blinds as would have been seen by others. The room was dirty the sheets had marks on and there was quite a bit of mould in the shower. The a/c unit didn’t work either. Finally as a comment to improve would have liked an extra lock on the door rather than just the key card one as any employee could walk in with swipe access, most hotels have a second lock we can put on for safety. Really disappointed as was looking forward to lots promised, we feel a partial refund or compensation would be fair as this is not up to the standard advertised at all. "

"Ms. Serena from the front desk was very kind to us. "

"The breakfast buffet was excellent. "

"Breakfast was a huge selection! Rooms and amenities were one of kind! Very classy"

"Excellent service"

"Room is clean, breakfast is good, and staff is friendly. Location is very convenient."

"Excellent hotel in an excellent location. "

"We had a pleasant stay. The room was comfortable and the bed was very good. The shower was powerful and warm but didn’t work properly and sprayed water everywhere, leaving the whole bathroom floor soaking. The room was also very warm with no air conditioning, so we had to keep the window open. Being close to the station meant it was very noisy at night, which made it harder to sleep. However, the hotel’s location is great for travelling as it is a 5 minute walk to the central station and metro! Breakfast was available, but the selection was quite limited, so we didn’t use it much. The luggage storage option was very useful on the day of check out:) "

"The room we have is not as what showed in the photos, we were sent to another building. The room has no aircon that can be turned on and it’s stuffy and hot and there’s a roach in the sink. Windows are small high level windows. "