Ratings based on 3,021 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia-Verified Reviews
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 18/07/2019
4 out of 5
by A verified traveller from Hong Kong

Posted 17/07/2019
Very close to airport, clean room. Nice to stay before a long flight the next day.
Comment from Hotel Management
18/07/2019 by Guest Relations Manager - Novotel Auckland Airport, Hotel Management
Kia ora, It was wonderful having you with us at 'Our Place' recently. Thank you for such an amazing review score. I am pleased that you enjoyed the convenience of our location and the cleanliness of our rooms. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Jay Duggan Guest Relations Manager Novotel Auckland Airport
4 out of 5
by A verified traveller

Posted 11/07/2019
Comment from Hotel Management
18/07/2019 by Guest Relations Manager - Novotel Auckland Airport, Hotel Management
Kia ora, Thank you for your amazing review and for staying with us at 'Our Place'. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Jay Duggan Guest Relations Manager Novotel Auckland Airport
5 out of 5
by A verified traveller

Posted 10/07/2019
Comment from Hotel Management
18/07/2019 by Guest Relations Manager - Novotel Auckland Airport, Hotel Management
Kia ora, It is wonderful having you stay with us and thank you very much for the great review score. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Jay Duggan Guest Relations Manager Novotel Auckland Airport
5 out of 5
by A verified traveller

Posted 09/07/2019
Comment from Hotel Management
18/07/2019 by Guest Relations Manager - Novotel Auckland Airport, Hotel Management
Kia ora, Thank you for staying with us recently at Novotel Auckland Airport. Thank you for your wonderful review score. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Jay Duggan Guest Relations Manager Novotel Auckland Airport
4 out of 5
by A verified traveller from Whangarei

Posted 08/07/2019
Great to be so close to the airport. No worries at all about being late for check in! Room was quiet, no neighbour or plane noise. Everything you needed for a pleasant one night stopover.
Comment from Hotel Management
18/07/2019 by Guest Relations Manager - Novotel Auckland Airport, Hotel Management
Kia ora Suzanne, Thank you for staying with us at 'Our Place' recently. I am pleased to learn that everything about your stay with us was pleasant and that there were no worried at all. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Jay Duggan Guest Relations Manager Novotel Auckland Airport
5 out of 5
by A verified traveller

Posted 07/07/2019
Comment from Hotel Management
07/07/2019 by Guest Relations Manager - Novotel Auckland Airport, Hotel Management
Kia ora, It is great having had you stay with us recnetly at 'Our Place'. Thank you for such a great review score. Kia ora Peter, Thank you for staying with us at Novotel Auckland Airport recently. My sincerest apologies that your experience did not meet your expectations. Please could I kindly ask if you could contact me directly on h7485-gr@accor.com with more information as to why you did not have a wonderful experience with us. We hope that the month of Matariki brings you joy. We look forward to welcoming you again soon. Nga Matariki Ngā mihi nui | Warm regards Jay Duggan Guest Relation Manager Novotel Auckland Airport
4 out of 5
by A verified traveller

Posted 07/07/2019
Comment from Hotel Management
07/07/2019 by Guest Relations Manager - Novotel Auckland Airport, Hotel Management
Kia ora, Thank you for staying with us recently adn for such a great review score. Kia ora Peter, Thank you for staying with us at Novotel Auckland Airport recently. My sincerest apologies that your experience did not meet your expectations. Please could I kindly ask if you could contact me directly on h7485-gr@accor.com with more information as to why you did not have a wonderful experience with us. We hope that the month of Matariki brings you joy. We look forward to welcoming you again soon. Nga Matariki Ngā mihi nui | Warm regards Jay Duggan Guest Relation Manager Novotel Auckland Airport
5 out of 5
by A verified traveller from Brisbane

Posted 07/07/2019
Great Hotel and centrally located at Auckland International Hotel.
Comment from Hotel Management
07/07/2019 by Guest Relations Manager - Novotel Auckland Airport, Hotel Management
Kia ora Del, I am thrilled that you found our hotel great and conveniently located to the international Airport. Thank you for such a wonderful review score. Kia ora Peter, Thank you for staying with us at Novotel Auckland Airport recently. My sincerest apologies that your experience did not meet your expectations. Please could I kindly ask if you could contact me directly on h7485-gr@accor.com with more information as to why you did not have a wonderful experience with us. We hope that the month of Matariki brings you joy. We look forward to welcoming you again soon. Nga Matariki Ngā mihi nui | Warm regards Jay Duggan Guest Relation Manager Novotel Auckland Airport
4 out of 5
by A verified traveller

Posted 05/07/2019
Comment from Hotel Management
07/07/2019 by Guest Relations Manager - Novotel Auckland Airport, Hotel Management
Kia ora, Thank you for such a wonderful review from your recent stay with us at Novotel Auckland Airport