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Reviews of DoubleTree by Hilton Manchester Airport

4 out of 5
DoubleTree by Hilton Manchester Airport
Outwood Lane Ringway Mancheste, Manchester Airport, Manchester, England

Reviews

8.4

Very good

Rating 10 - Excellent. 491 out of 1008 reviews" "
Rating 8 - Good. 304 out of 1008 reviews" "
Rating 6 - Okay. 114 out of 1008 reviews" "
Rating 4 - Poor. 57 out of 1008 reviews" "
Rating 2 - Terrible. 42 out of 1008 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good base for the airport, rooms as expected, clean modern, tea coffee facilities, storage, safe, fridge...huge TV. Nice bathroom good shower. We checked in very late but staff were warm and friendly, even gave us hot cookies. Hotel a bit of a walk from the terminal but manageable 10 mins ish. Overall nice hotel would use again if requiring a stay for the airport.
Stayed 1 night in May 2024

10/10 Excellent

Mona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy to get to from airport. Beside major transportation hub. Very easy to get to downtown Manchester. Front desk staff, helpful (Sara B - outstanding)
Stayed 1 night in May 2024
Response from Doubletree by Hilton Manchester Airport on 24 May 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Doubletree by Hilton Manchester Airport on 20 May 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

8/10 Good

layo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is easily accessible, with clean and neat surroundings.Hotel food was quite nice especially the breakfast.Only issue is the surcharge for room service but you can go and pick up from the restaurant for free...
Stayed 2 nights in May 2024
Response from Doubletree by Hilton Manchester Airport on 14 May 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

8/10 Good

STEVEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for what I paid.Food in restaurant was nice too
Stayed 1 night in May 2024
Response from Doubletree by Hilton Manchester Airport on 13 May 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Alan

Liked: Amenities
Close to bus and train station and T1. 15 min walk to T2.
Stayed 1 night in May 2024
Response from Doubletree by Hilton Manchester Airport on 14 May 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Harminder, Leeds

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Doubletree by Hilton Manchester Airport on 13 May 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

8/10 Good

Adrian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The airport is at walking distance but the way to T3 is not very well signaled and paved, it'd take 15 to 20 minutes and there is a part where the pavement is bad. Regarding the hotel, very nice.
Stayed 1 night in Apr 2024
Response from Doubletree by Hilton Manchester Airport on 2 May 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

4/10 Poor

Dorian

Stayed 1 night in Apr 2024
Response from Doubletree by Hilton Manchester Airport on 1 May 2024
Thank you for your review following your recent stay with us. I am truly sorry that some matters marred the overall enjoyment of your stay and was not indicative of the level of service you have come to expect. I do hope we can restore your faith in Hilton. Kind Regards

10/10 Excellent

michael

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice and helpful. Even had. Warm cookies to hand out at front desk. Only complaint would be the pillows, too soft.
Stayed 1 night in Apr 2024
Response from Doubletree by Hilton Manchester Airport on 22 Apr 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Tom

Stayed 1 night in Apr 2024
Response from Doubletree by Hilton Manchester Airport on 9 May 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for early morning flight. Nothing took my fancy on the evening menu so ended up getting a sandwich from a supermarket
Stayed 1 night in Apr 2024
Response from Doubletree by Hilton Manchester Airport on 15 Apr 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport and train station. Cookies and water at check in... nice touch
Stayed 1 night in Apr 2024
Response from Doubletree by Hilton Manchester Airport on 12 Apr 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Christie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located within walking distance to the airport. It has a restaurant and comfortable beds.
Stayed 1 night in Apr 2024
Response from Doubletree by Hilton Manchester Airport on 9 Apr 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and service
Stayed 1 night in Mar 2024
Response from Doubletree by Hilton Manchester Airport on 9 Apr 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and service!
Stayed 2 nights in Mar 2024
Response from Doubletree by Hilton Manchester Airport on 9 Apr 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here after a late flight back, just needed somewhere to rest, this did exactly what we wanted, simple to check in, nice big, clean room, excellent
Stayed 1 night in Apr 2024
Response from Doubletree by Hilton Manchester Airport on 9 Apr 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Hayley

Stayed 1 night in Mar 2024
Response from Doubletree by Hilton Manchester Airport on 22 Apr 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Michael Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay
Stayed 1 night in Mar 2024
Response from Doubletree by Hilton Manchester Airport on 2 Apr 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

2/10 Terrible

Xiao

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty and smell room
Stayed 1 night in Mar 2024
Response from Doubletree by Hilton Manchester Airport on 2 Apr 2024
It is naturally concerning and disappointing when a customer is given cause for complaint and please accept my most sincere apologies that your stay was not indicative of the level of service you have come to expect and more importantly deserve when choosing the Hilton family for your travels. I trust you will accept that the difficulties experienced are certainly not reflective of our normal standards.Thank you once again for your comments as it is only through our guest comments can we look to improve the service we provide. Once again, I apologise for the issues you experienced and I do hope we can restore your faith in Hilton. Kind Regards

8/10 Good

john

Stayed 1 night in Mar 2024
Response from Doubletree by Hilton Manchester Airport on 16 Apr 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

6/10 Okay

Clare

Liked: Staff & service
Good
Stayed 1 night in Mar 2024
Response from Doubletree by Hilton Manchester Airport on 26 Mar 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Caroline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay , staff and hotel lovely thank you
Stayed 2 nights in Mar 2024
Response from Doubletree by Hilton Manchester Airport on 19 Mar 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Jacob

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Walking distance to the Airport Terminals
Stayed 1 night in Mar 2024
Response from Doubletree by Hilton Manchester Airport on 18 Mar 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Doubletree by Hilton Manchester Airport on 15 Mar 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

8/10 Good

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No way to easily and safely walk from the terminal to the hotel and vice-versa. Most of the connecting roads are only for cars and feel unsafe for a pedestrian. I walked it only once, near midnight, and there was a lot of traffic.
Stayed 1 night in Mar 2024
Response from Doubletree by Hilton Manchester Airport on 13 Mar 2024
Thank you for your review following your recent stay with us. I am truly sorry to read that some matters marred the overall enjoyment of your stay and we are grateful to you for bringing these to our attention. Please be assured, the comments and observations you raised will be brought to the attention of the senior management team. Kind Regards

2/10 Terrible

Ahmed

Stayed 1 night in Mar 2024
Response from Doubletree by Hilton Manchester Airport on 3 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Could you please share with us some more details about your stay? Kind Regards

6/10 Okay

David

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Hotel is in a good location but I wouldn't really stay if not for that... Pillows awful and only on per person Food average but expensive and despite booking for 3 people room was only set up for 2 in terms of towels, cups etc....
Stayed 1 night in Mar 2024
Response from Doubletree by Hilton Manchester Airport on 8 Mar 2024
Thank you for your review following your recent stay with us. I am truly sorry to read that some matters marred the overall enjoyment of your stay and we are grateful to you for bringing these to our attention. It is naturally concerning and disappointing when a customer is given cause for complaint and please accept my most sincere apologies that your stay was not indicative of the level of service you have come to expect and more importantly deserve when choosing the Hilton family for your travels. I trust you will accept that the difficulties experienced are certainly not reflective of our normal standards. Thank you once again for your comments as it is only through our guest comments can we look to improve the service we provide. Please be assured, the comments and observations you raised will be brought to the attention of the senior management team. Once again, I apologies for the issues you experienced and I do hope we can restore your faith in Hilton.

8/10 Good

Jad

Stayed 1 night in Mar 2024
Response from Doubletree by Hilton Manchester Airport on 25 Mar 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Dianne

Staff were friendly very helpful and kind
Stayed 1 night in Feb 2024
Response from Doubletree by Hilton Manchester Airport on 26 Feb 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Aisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Doubletree by Hilton Manchester Airport on 23 Feb 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast quick in - good location for airport
Stayed 1 night in Feb 2024
Response from Doubletree by Hilton Manchester Airport on 22 Feb 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

6/10 Okay

Michael

Restaurant can not cope with the number of people they try to serve. My steak was cold, the chips burned (and cold🤔) while the blue cheese sauce was more like warmed milk that had been shown the cheese. Staff handled the complaint well but the food that came out for the second time was just as bad. I waited nearly 2 hours for this.
Stayed 1 night in Feb 2024
Response from Doubletree by Hilton Manchester Airport on 20 Feb 2024
Thank you for your review following your recent stay with us. I am truly sorry to read that some matters marred the overall enjoyment of your stay and we are grateful to you for bringing these to our attention. It is naturally concerning and disappointing when a customer is given cause for complaint and please accept my most sincere apologies that your stay was not indicative of the level of service you have come to expect and more importantly deserve when choosing the Hilton family for your travels. I trust you will accept that the difficulties experienced are certainly not reflective of our normal standards.Thank you once again for your comments as it is only through our guest comments can we look to improve the service we provide. Please be assured, the comments and observations you raised will be brought to the attention of the senior management team. Once again, I apologies for the issues you experienced and I do hope we can restore your faith in Hilton.

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport with useful shuttle service. Food in restaurant was good
Stayed 1 night in Jan 2024
Response from Doubletree by Hilton Manchester Airport on 19 Feb 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

6/10 Okay

Barry

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Got there for 1 nights stay after a long flight only to be told parking extra at £15 for 1 night .. cash cow I think
Stayed 1 night in Feb 2024
Response from Doubletree by Hilton Manchester Airport on 15 Feb 2024
Thank you for your review following your recent stay with us. I am truly sorry to read that some matters marred the overall enjoyment of your stay and we are grateful to you for bringing these to our attention. Please be assured, the comments and observations you raised will be brought to the attention of the senior management team. Kind Regards

10/10 Excellent

Nigel

Stayed 1 night in Feb 2024
Response from Doubletree by Hilton Manchester Airport on 14 Feb 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

2/10 Terrible

Yvonne

Stayed 1 night in Feb 2024
Response from Doubletree by Hilton Manchester Airport on 8 Feb 2024
Thank you for your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Could you please give us more information so we can share your comments and feedback with the relevant heads of department. We hope you will consider staying with us in the future. Kind Regards

8/10 Good

Tyson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room great location - food was great and restaurant staff too (little bit expensive) but service was top notch. The only slight negative was noise from the corridor with inconsiderate noisy families - may quiet floors could improve that
Stayed 1 night in Jan 2024
Response from Doubletree by Hilton Manchester Airport on 6 Feb 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

6/10 Okay

Angela, Newcastle

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Is an airport hotel, nothing spectacular but does the job. Walking to the airport included crossing a very busy road. Bearing in mind terminal 1is just across the road and only takes 5 minutes to walk, the £4.50 cost for a minibus transfer from the hotel to the airport seems steep, but I don’t know his far away the other terminals are.
Stayed 1 night in Jan 2024
Response from Doubletree by Hilton Manchester Airport on 31 Jan 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Kenneth, Ridgewood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Doubletree by Hilton Manchester Airport on 1 Feb 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

8/10 Good

norman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Doubletree by Hilton Manchester Airport on 30 Jan 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what was needed before our flight next day
Stayed 1 night in Jan 2024
Response from Doubletree by Hilton Manchester Airport on 29 Jan 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Double Tree Manchester Airport
Stayed 1 night in Oct 2023
Response from Doubletree by Hilton Manchester Airport on 29 Jan 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Doubletree by Hilton Manchester Airport on 25 Jan 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Doubletree by Hilton Manchester Airport on 25 Jan 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

8/10 Good

Jeremy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
A friendly, clean and comfortable hotel.
Stayed 1 night in Jan 2024
Response from Doubletree by Hilton Manchester Airport on 17 Jan 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Teddyson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Doubletree by Hilton Manchester Airport on 15 Jan 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton Double Tree Manchester Airport
Nice room with everything you needed apart from a bottle of water in the room. Staff were really friendly and welcoming especially the restaurant team. Great sense of humour.
Stayed 1 night in Jan 2024
Response from Doubletree by Hilton Manchester Airport on 11 Jan 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

John

Business traveller
Liked: Amenities
There was a problem with the tv remote which would not turn off the tv. Only a small issue which did not really affect the stay
Stayed 1 night in Jan 2024
Response from Doubletree by Hilton Manchester Airport on 10 Jan 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

JESAL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing experience overall.
Stayed 1 night in Jan 2024
Response from Doubletree by Hilton Manchester Airport on 10 Jan 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards