On the beach, white sand
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Reviews of whala!beach Hotel & Apartments

3 out of 5
whala!beach Hotel & Apartments
C/ Miramar 1, El Arenal, Llucmajor, Mallorca

Reviews

6.4
Rating 10 - Excellent. 118 out of 918 reviews" "
Rating 8 - Good. 277 out of 918 reviews" "
Rating 6 - Okay. 278 out of 918 reviews" "
Rating 4 - Poor. 150 out of 918 reviews" "
Rating 2 - Terrible. 95 out of 918 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

6.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Thomas

Travelled with group
No tea making facilities in room
Stayed 7 nights in Apr 2024

10/10 Excellent

Katarzyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and lovely hotel with swimming pool on the roof with amazing view.Delicious food and big variety of everything on the buffet.Would love to visit again!
Stayed 5 nights in Apr 2024

6/10 Okay

Vaida

Stayed 6 nights in Apr 2024

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location for beach and restaurants - super easy check in and check out
Stayed 1 night in Apr 2024
Response from Good feedback on 25 Apr 2024
Dear Martin,It is pleasing to hear that you appreciated our prime location at whala!beach, close to both the beach and a variety of dining options. We are delighted that our check-in and check-out processes met your expectations. Your satisfaction is our number one priority and we strive to provide a seamless and enjoyable experience for all our guests.We look forward to welcoming you back for another memorable stay.Best regards,whala!beach

10/10 Excellent

Jorge Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place apartment with sea view equipped full breakfast pool staff attention, cleanliness, everything perfect
Stayed 3 nights in Oct 2023

6/10 Okay

emma

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good breakfast buffet, the roof terrace was nice with a bar there. Day staff were lovely n check in. One of the night staff was very rude and unhelpful when my sister checked in late and it took 10 minutes to find the voucher. She’d arrived on a delayed late night flight and they could have checked our names and bookings but the woman was the opposite of helpful- scathing even. Felt Lost unwelcome. Not keen on the area. Nice beach though.
Stayed 1 night in Oct 2023

2/10 Terrible

Carmela

Disliked: Cleanliness, staff & service, property conditions & facilities
Complains raised daily, no one ever helped. In 10 days the room was not cleaned once, only beds were done. Bathroom was very dirty and sink never washed once Extremely unhelpful stuff
Stayed 10 nights in Aug 2023

4/10 Poor

Andrew

Travelled with group
Disliked: Staff & service, property conditions & facilities
Be careful before booking this hotel. We were a group of three and stayed in a studio room, which wasn’t too bad. The shower isn’t very good and there was some damage to walls in the room. We had an incident with the staff, where some of them were quite rude. I get the impression they don’t like tourists, which I kind of understand, however, this area of the hotel (and the hotel itself) gave me the impression of a party area/hotel? I’m not sure why you would work in the hotel or industry if you were not willing to put up with this, to a certain point at least. I overheard a cleaner say tourists ruin the place! We were fined €100 for going in the pool after it was closed. We accept we were wrong and knew this and so apologised. The staff at reception then proceeded to ask us to pay a €250 fine! We thought this was very unfair. The situation escalated where we found the staff started to be rude to us. After an hour, we then agreed to pay a fine of €100, as the police were threatened to be involved. We think a written warning would have been sufficient for our actions, as there was nowhere in the rules that said you get fined a large amount for breaking rules. We also had to pay the fine in cash - this seems strange and also how the fine was reduced… we think they make up the rules as they please. I will also say, that not all staff are like this, some were actually very polite. The area is mainly Dutch/German tourists, so if you’re not from here, this is something to know.
Stayed 4 nights in Jul 2023

6/10 Okay

Verified traveller

Travelled with group
Disliked: Property conditions & facilities
6/10
My stay for 6 days was slightly alarming. You had to pay to have a remote which I was not pleased with and pay for the safe. The staff was lovely. The room never had a fridge which was annoying. The rooms were hard to find as the hotel is so big. More signage needed. Overall I would say6/10 I accidentally came out on the wrong floor and scanned a room door the door open-end. This was alarming it was the same place as the previous floor on the upper floor . I would recommend this for people that are not planning to spend much time in the hotel.
Stayed 6 nights in Jun 2023

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID AT ALL COSTS! HOTELS.COM WILL NOT HELP YOU.
This hotel lied about parking. Then, they lied and said that I was a no show. Now, they refuse a refund after they sent me to a sister hotel where I spent almost $300 per night to makw up for their lies. AVOID AT ALL COSTS! HOTELS.COM WILL NOT HELP YOU.
Stayed 3 nights in Jun 2023

4/10 Poor

Andre

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Claudiu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Price / quality amazing,close to the beach/airport
Nice and tidy,close to the beach and sea side,shops very close,good price /quality.
Stayed 1 night in Apr 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good i love it for my family and me. I will vome back to stay walabeach hotel.
Stayed 3 nights in Apr 2023

2/10 Terrible

Sarah

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This property is very dirty. We had to switch rooms twice and then checked our an hour after checking in. The front staff was very kind and helpful, however, we are still trying to get our third night back for a refund as they only gave us two out of three even though it was so dirty we had to leave and book another hotel.
Stayed 3 nights in Sep 2022

8/10 Good

Rodney

Liked: Cleanliness, staff & service
Roof top pool and lounge is very cool, good access to the beach, nice breakfast, room was ok but not great. There was only a sheet on the bed with no comforter and no refridgerator in the room or ice machine in the hotel. Staff was very friendly and informative, good stay overall.
Stayed 5 nights in Sep 2022

6/10 Okay

Joel

Stayed 1 night in Sep 2022

8/10 Good

Claire

Liked: Staff & service
Stayed 3 nights in Sep 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
OK room, service and ckeanliness, but mainly a place for young party goers, with lots of noise all night through. Difficult to get much sleep..
Stayed 5 nights in Jul 2022

6/10 Okay

Loretta

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The room was filthy!!!! Trash under the bed gum, stuck to the floor, and old food and drinks in the fridge. But the location was excellent!
Stayed 2 nights in Jul 2022

2/10 Terrible

Jenna

Stayed 1 night in Jul 2022

10/10 Excellent

Sarah

Stayed 4 nights in May 2022
Response from Whala Beach on 4 Jun 2022
Dear Sarah, I would like to thank you for positively evaluating our hotel Whala!Beach We look forward to welcoming you again on your next visit to Mallorca! Whala!Beach Team

10/10 Excellent

Suity

Stayed 1 night in May 2022
Response from Whala Beach on 17 May 2022
Dear Suity We really appreciate your positive review about Whala!Beach. We hope to have the great opportunity to welcome you again soon! Whala!Beach Team

8/10 Good

Graham

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed overnight and the hotel was great for our needs. Very near to the beach.
Stayed 1 night in Apr 2022
Response from Whala Beach on 17 May 2022
We truly appreciate your review concerning the experience about our vacation establishment Whala!Beach. We are very happy to know that you like the location of the hotel and that was great for met your needs. We would be very happy if you visit us again! Whala!Beach Team

8/10 Good

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4th time here so says it all really. Fantastic location . Breakfast a bit chaotic this year with less tables, one way etc (covid restrictions) would i stay again? Definitely
Stayed 5 nights in Oct 2021

10/10 Excellent

Kauê

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice place and good staff’s
Stayed 5 nights in Sep 2021
Response from Whala Beach on 1 Oct 2021
Dear Kauê, Thank you for rating our hotel. We are glad to see that you enjoyed staying with us and that the lovely view from our sky bar roof top was to your likening. Kind regards, Management Whala!beach

8/10 Good

Mustafa natiq

Stayed 3 nights in Aug 2021
Response from Whala Beach on 23 Sept 2021
Dear Mustafa, Thank you for rating our hotel. We are glad to read that you enjoyed staying with us. Kind regards, Management Whala!beach

4/10 Poor

CHEYENNE

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2021
Response from Whala Beach on 7 Sept 2021
Dear Cheyenne, Thank you for rating our hotel. We are sad to see that you only gave us a 4 out of 10. We appologize if you suffered any inconveniences. Kind regards, Management Whala!beach

4/10 Poor

Rebecca

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay somewhere else!
Aircon didn’t work in our sea view room so had to change to another much smaller room, they refused to refund the difference. Both rooms needed a refurb or at least a good clean, bathroom tiny, shower flooded the bathroom, no balcony light, threadbare towels, i could go on……!
Stayed 13 nights in Jun 2021
Response from Whala Beach on 9 Aug 2021
Dear guests, Thank you for taking your time in writing your comments regarding your stay at Whala!beach. We have noted down everything you have pointed out and will look into each issue in order to improve for the future. Unfortunately, during your stay one of the general air conditioning machines broke, therefore this affected some of the rooms. We apologize for the inconveniences. Kind regards, Management Whala!beach

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Management on 17 Oct 2019
Dear Robert, Thank you for taking your time in rating our hotel. We are happy to see that you enjoyed staying with us and that you are satisfied. It would be nice to have the opportunity to receive you again in the future. Kind regards, Management Whala!beach

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from Management on 14 Oct 2019
Dear Emily, Thank you for taking your time in rating our hotel. We are very pleased that you enjoyed your stay at Whala!beach. Looking forward to receiving you in the future. Kind regards, Management Whala Beach

6/10 Okay

Verified traveller

Disliked: Staff & service
Enjoy 🤔😳
We’ll arrival and check in was smooth enough which was great as only booked the night before we stayed. Biggest issue and a major security one was our room was re let just 24 hours into our stay. Imagine I’m stood there in my pants with partner in the shower and the door clicks and two random blokes come in. After telling them where to go we went to reception and whilst very apologetic it should never have happened. Location is great for the beach but wow is it seriously noisy it is. The location is 24/7 full of smashed off there face screaming men and women from mostly 🇩🇪 The view was great from our room especially as you can glance away from the stunning sea view to look down to the street below and witness an extremely drunken chap be hurled from a cab into the road, pick himself up stagger all over then come into the hotel. Breakfast is good with plenty on offer , could do with more vegetarian options but so so much waste as people stack plates and leave for the bin. Not the titles fault but more the clientele. On breakfast issue is trying to get a table can be harder than finding a sober person in the area with the constant hunt for a cup for a hot drink. A few more staff should help this. In summary it’s cheap and you get what you pay for, outside is very very noisy 24/7 and the area it’s totally catered for travellers from Germany. If you want a local shop the use Ohana opposite the hotel, best value and a very polite family business
Stayed 7 nights in Sep 2019
Response from Management on 14 Oct 2019
Dear guest, Thank you for taking your time writing Whala!beach a review. All feedback we receive from our guests helps us improve for future guests, therefore we appreciate your effort. Furthermore, we apologize for any inconveniences you could of suffered during your stay. Your recommendations have been noted down and taken into account. Kind regards, Management Whala Beach

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019
Response from Management on 21 Aug 2019
Dear guest, Thank you for taking your time in reviewing our hotel and for choosing Whala!beach for your holiday. We hope you enjoyed your stay with us! Looking forward to receiving you again in the future. Kind regards, Management Whala!beach

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was brilliant! The elevator was a little disappointing, once we got stuck in the elevator and for the rest of the time the other elevator was a slow one.
Stayed 7 nights in Aug 2019
Response from Management on 21 Aug 2019
Dear guest, Thank you for taking your time in rating your stay at Whala!beach. We appreciate your comments regarding the service. As for the elevator, we have repaired failure in order to not happen again. It would be wonderful to have the opportunity to receive you again in the future. Kind regards, Management Whala!beach

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
The food is perfect, location and service too, but accommodation is not. Regarding cleanliness safety and security, there are many things to do.
Stayed 6 nights in Aug 2019
Response from Management on 13 Aug 2019
Dear guest, Thank you for rating Whala!beach and sharing your comments with us. We are happy to hear you enjoyed the location, food and service from the staff. Regarding the cleanliness and safety, we are sorry to hear that this was not to your liking. We have noted down your comments and will take actions in order to improve for future guests. Kind regards, Management Whala!beach

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019
Response from Management on 18 Jun 2019
Dear guest, Thank you for taking your time in rating our hotel. We hope you enjoyed your time at Whala!beach and appologize if you could of had any inconveniences during your stay. Kind regards, Management Whala!beach

2/10 Terrible

Verified traveller

Stayed 1 night in May 2019
Response from Management on 27 May 2019
Dear guest, Thank you for reviewing our hotel. Your opinion is very important to us. We appologize for the inconveniences you may of suffered during your stay at Whala!beach. Kind regards, Management Whala!beach

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel is right next to the beach and the staff on reception are very friendly
Stayed 2 nights in May 2019
Response from Management on 20 May 2019
Dear guest, We thank you for taking your time in leaving us a review and are happy to hear you enjoyed your time at Whala!beach. Looking forward to receiving you again in the future. Kind regards, Whala!beach staff

8/10 Good

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a bad place for a Spanish 3 star.
First night we had to stay in another complex as all rooms were taken. Staying beside 5 Germans who played loud music all night. The next day after we complained, they put us in the room that we had booked. All day staff were very friendly and the rooms were cleaned every night. Rooftop pool and bar were also good. For the price it was very decent.
Stayed 7 nights in Apr 2019
Response from Management on 1 May 2019
Dear Gary, Thank you very much for taking your time in leaving us a review. Your coments regarding the hotel are very important for us to improve for future guests. We also are happy to hear that you enjoyed your stay at Whala Beach. Kind regards, Whala Beach team.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor cleaning, 5 days 1x change bathroom towel, bathroom smells sewer, and the food (half board) not great in my opinion
Stayed 5 nights in Apr 2019
Response from Management on 29 Apr 2019
Dear guest, Thank you for taking your time in rating our hotel. We take note about your comments and apologize for any inconveniences you could of suffered during your stay. Kind regards, Whala!Beach Team

8/10 Good

Kristin

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
I have never traveled to Spain and did not know that it was necessary to check into the hotel with my passport. The lady at the desk would not let us check in under my friends passport or my two other forms of identification even though the hotel was already paid for. We had to return to our point of origin (a 25 euro taxi ride [30 min] then a 30 min bus ride to the harbor) to get it, then do the same process to come back. THEN the hotel had my reservation incorrectly as checking out the 19th instead of the 18th - even arguing with me about my booking on hotels.com. I liked the hotel, but was unhappy with the service.
Stayed 2 nights in Apr 2019
Response from Management on 20 May 2019
Dear Kristin, Thank you for taking your time in leaving us a review. In Spain it is mandatory to present a identification document at the check in of the hotel. However, we appologize for the inconveniences you may of had and are happy to hear that evensoyou liked the hotel. Kind regards, Whala!beach

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Property conditions & facilities
Lovely view sea evening. Restaurant view sea and lots of swimming pool different roof and bottom not finish
Stayed 7 nights in Apr 2019
Response from Management on 17 Apr 2019
Dear Guest, Thank you for taking your time in rating and comenting our hotel. We hope you enjoyed your stay with us. Kind regards, Whala!Beach team

6/10 Okay

Gavin

Liked: Staff & service
Disliked: Property conditions & facilities
Not great
Great staff, working in a hotel desperate for a refurbishment.
Stayed 4 nights in Apr 2019
Response from Management on 8 Apr 2019
Dear Gavin, Thank you very much for your review. Our staff will be very happy to hear yout comment. Regarding the refurbishment of the hotel, we are working each year to improve our facilities and services for the following seasons and guests. Kind regards, Whala!Beach Team

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Chose this hotel as part of a cheap weekend away, the hotel for 2 nights was £64 so we weren't expecting much, upon arrival we were surprised, the hotel was clean, modern and a really good location. When we got to our room it was spacious, bright and clean however further inspection led to us being disappointed. The television didn't work - we had to plug it in ourselves and there was no remote. The shower was one of the worst i've encountered, the water trickled out. The room was also freezing, meaning our stay was uncomfortable.
Stayed 2 nights in Mar 2019
Response from Management on 8 Apr 2019
Dear guest, Thank you for taking your time in leaving us a review. We will take your comment in to account and revise the bathroom and heating system. We apologize for the inconveniences you could of suffered during your stay. Kind regards, Whala!Beach Team

6/10 Okay

Paul

Wristbands for indicating if you have purchased breakfast or half-board, were not something that I wanted to have to wear all day. Breakfast time is busy but the food is good and staff clean quickly. 10€ deposit for the TV remote control!?!??! Not many channels in English, but it was possible to turn off the Spanish overdub on some. One tiny lift (elevator) that, when it is working, is almost always full, better to use the stairs if you can. Never bothered to walk up to see the roof terrace on the 9th.
Stayed 7 nights in Oct 2018
Response from Management on 7 Nov 2018
Dear Paul, We are sorry for the inconvenients whit the wristbands, but it is for security reasons. It is the only way that we can identify our customers quickly. We have 3 lifts in the building. And I can't believe that you didn't see our spectaculars views from roof terrace. We think that you need to come back next season to see it! ;) Kind regards, whala!beach Team

8/10 Good

Thanh

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
This hotel is next to the beach and is basic but has everything you need. It is clean and rooms were cleaned daily. Breakfast was much better than I expected, good variety of hot foods, cereals, fruits and pastries, the fresh hot churros were a favourite we had everyday. It is located next to a beautiful beach but this is mostly a “German” area. Close to loads of restaurants, bars and shops. You have to leave a 10 Euro deposit for the tv remote but there was only one English Channel which was bbc news. It is 15 mins from airport and journey will cost less than 20 euros. Hotel is good value for money.
Stayed 3 nights in Oct 2018
Response from Management on 11 Oct 2018
Dear Thanh, Thank you so much for your review. We are very glad that you enjoyed your stay with us. For next season we will try to have more English channels in TV. Kind regards, whala!beach Team

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab hotel
Fabulous location, minutes from the beach Rooms small but clean, everything you need Reataurant food good, always something to choose from, microwave to heat up if not hot enough. All inclusive drinks are limited, but enough choice. Staff always very helpful Two pools, on roof top, views over the bay are amazing, nice solarium if to hot or crowded by the pool. I would not hesitate to book here again😀😀🌞🌞
Stayed 3 nights in Sep 2018
Response from Management on 2 Oct 2018
Dear Susan. First of all we want to thank you for choosing us for your holidays. We are very glad that you enjoyed your stay with us, and we hope we can see you again in your next visit to Mallorca. Best regards, whala!beach Team

8/10 Good

Karolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2018
Response from Management on 22 Sept 2018
Dear Mrs. Karolina, Thank you very much for your score. We are very glad that you enjoyed your stay with us. Best regards, Maria

6/10 Okay

Charnelle Hercules

I expected a little more, but still enjoyable
I spent 3 days (2 nights) at Whala! beach hotel. The breakfast was average, however, there was a variety to choose from. After a long day of travelling I was disappointed to find that there was rarely hot water in the shower in the afternoon. I would expect hot water all day. My room was quite spacious, in the sense that I was a solo traveler who got a room for four people. The staff members were not that helpful when I asked certain questions or when I needed help. I expected a bit more. Other than the above, the location is amazing with bus stops less than 500m from the hotel entrance. The bus stop for bus 21 from the airport is less than 5 minutes away which is great!
Stayed 2 nights in Sep 2018
Response from Management on 10 Sept 2018
Dear Mr/Mrs Charnelle, We are glad that you enjoyed your stay in whala!beach, and we want to apologize for the inconveniences. We are working hard to improve our services and your comment helps us to do it. Best regards, Maria

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Fur coat no knickers
This hotel looks nice from the photos, but in reality it’s a sad tired hotel. The rooms are old cheap and tacky. The hotel is two different hotels joined together, which makes a rabbit warren of lifts and staircases. The all inclusive is not my idea of all inclusive, set times, rubbish snack bar, small plastic cups. All the n all I wouldn’t go back. Rubbish pools, don’t expect it to look like the promo pictures it’s 50% smaller.
Stayed 1 night in Sep 2018
Response from Management on 4 Sept 2018
Dear Guest, We want to apologize for not been able to reach your expectations. We have an old hotel but we have renovated the furniture and bathrooms in rooms. For this winter we have to renovate public areas and corridors. We have all inclusive services from 07.30 h to 23.00, and snacks at the pool bar from 11 to 12 and from 16 to 17 h. We want to apologize again. Kind regards, Maria

8/10 Good

Russell fergusson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from Management on 27 Aug 2018
Dear Mr. Fergusson, Thank you very much for your comment. We hope we can see you in your next visit to Mallorca! Kindest regards, Maria