Maiko Hotels, Minamiuonuma

"This resort was significant to how amazing our snowboarding vacation turned out. Breakfast and dinner buffet was delicious! It’s true they don’t change items but there were so many choices that it really wasn’t necessary. We looked forward to breakfast and dinners there the entire 4 night stay. We had the junior suite which has the stone tub as our bath and it was a dream come true. Japanese style futons were so comfortable even after a long day of snowboarding. I didn’t mind that we had to set it up ourselves, it was a fun experience. The ONLY/main issue I had was that their public bath started off amazing until I noticed the insane amount of heavy black mildew/mold all over the walls and ceilings, it was like a horror movie and I couldn’t unsee it. Please please get that cleaned/disinfected, it is such a health hazard. I wish to come back and enjoy the facility again!! The saving grace was that we had our private tub as an option. The town is quaint so not much to do, so it was great that they had a game room with arcade games and ping pong table, our kids loved closing the night out there. The value we got for the experience was great and we want to return and do it all again! "

"Wonderful Japanese style hotel located less than ten minutes walk from Echigo Yuzawa Station - Futaba also provides free transfer to/from the station. This hotel is ideal for skiers and snowboarders - Benri Ski Rental has a branch within the hotel and provides daily free transfers to/from the slopes within the Yuzawa region. Ski rentals and ski pass purchase can be conveniently billed to the room. The front desk staff are friendly and helpful. Our clean and well maintained Japanese style room overlooks the slope and is spacious enough for four adults even has its own outdoor onsen bath. The half board package is great value for money - the Kaiseki dinner has a different menu every night, while the breakfast spread offers variety and is sumptuous. Futaba’s onsen is another delight, there are two each on the sixth and seventh floors and are rotated daily so we get to experience all of them during our stay. Overall Futaba provides a five-star experience and is highly recommended especially for visitors on a skiing holiday. "

"This is definitely not a 4-stars accommodation. Not sure why various booking websites, including Google, rank it 4-stars. There’s nothing luxurious. Food is average, nothing “wow” unlike what some reviewers wrote. I came to Shima Onsen for the Onsen, but this onsen, which is really small and without much of a view, was sorely disappointing. "

"We tried to cancel the reservation with all or some refund due to death of a family member just a few days before our check-in day. We provided everything we have including death certificate but the facility insisted the whole prepaid fees in full are not refundable. We understand the hotel's policy but rather than show their condolences in any degrees, the hotel letting us not just suffer for lost of life and also financially lost. The hotel has lost their reputation on one of the most important value that a service business should provide to us - hospitality. "

"l’endroit est bien situé la place un peu froide déjeuner son complet mais toujours identique à chaque matin personnel super"

"The hotel was immaculate both with respect to aesthetic and cleanliness. The staff were all friendly, accommodating and always working hard. They were caring and paid close attention to detail."

"was clean and spacious "

"Room was spacious and clean; hotel breakfast is nice and conveniently located (near train station). "

"Everything you need and nothing that you don't. Just beware that in could only find one place for dinner in the area and bring breakfast."