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BYPILLOW The Citadel

3.0 star property
Hostal in Madrid, 4-minute walk to Plaza Mayor

Choose dates to view prices

BYPILLOW The Citadel places travelers in Madrid's historic center, near the Royal Palace and Puerta del Sol. The hotel offers reliable in-room WiFi, and staff provide knowledgeable tour assistance to help guests explore the city's landmarks.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Air conditioning
  • Free WiFi
The current price is NZ$258
includes taxes & fees
2 Dec - 3 Dec

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Daily housekeeping
Desk
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Daily housekeeping
Desk
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Triple Room

Triple Room

Triple Room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Daily housekeeping
Desk
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Double Room (Interior)

Double Room (Interior)

Double Room (Interior)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Daily housekeeping
Desk
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room

Twin Room

Twin Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Daily housekeeping
Desk
  • 12 sq m
  • Sleeps 3
  • 2 Twin Beds

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About the area

Map
Calle Espejo 2, piso 2, Madrid, Madrid, 28013

What's nearby

  • Royal Palace of Madrid - 3 min walk - 0.3 km
  • Plaza Mayor - 3 min walk - 0.3 km
  • Gran Via - 6 min walk - 0.6 km
  • Puerta del Sol - 8 min walk - 0.7 km
  • Prado Museum - 17 min walk - 1.5 km

Getting around

  • Opera Station - 3 min walk
  • Madrid Principe Pio Station - 5 min drive
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 28 min drive

Restaurants

  • ‪El Chaparrito - ‬2 min walk
  • ‪El Minibar - ‬1 min walk
  • ‪Café Madrid - ‬2 min walk
  • ‪La Esquina de San Miguel - ‬1 min walk
  • ‪Gloria Bendita - ‬1 min walk

About this property

BYPILLOW The Citadel

Hostal near Plaza Mayor
Close to Royal Palace of Madrid and Puerta del Sol, BYPILLOW The Citadel has plenty to offer. Stay connected with free in-room WiFi.
You'll also find perks such as:
  • A round-trip airport shuttle (surcharge), a lift and tour/ticket information
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at BYPILLOW The Citadel offer comforts, such as air conditioning, as well as
More amenities include:
  • Bathrooms with showers and hairdryers
  • Free infant beds, daily housekeeping and desks

Similar properties

Interior

THC Tirso Molina Hostel

  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk
8.8 out of 10, Excellent, 612 reviews
The price is NZ$179
includes taxes & fees
3 Dec - 4 Dec
THC Tirso Molina Hostel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)

Family friendly

  • In-room cot

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 1 floor

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 10

Special check-in instructions

The front desk is open daily from 2:00 PM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Late check-out fee: EUR 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards; cash is not accepted

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Property is also known as

Citadel Pillow Hostel Madrid
Citadel Pillow Hostel
Citadel Pillow Madrid
Citadel Pillow
Citadel Pillow Hostal Madrid
Citadel Pillow Hostal
The Citadel by Pillow
BYPILLOW The Citadel Hostal
BYPILLOW The Citadel Madrid
BYPILLOW The Citadel Hostal Madrid

Frequently asked questions

Is BYPILLOW The Citadel pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at BYPILLOW The Citadel?

As of 4 Nov 2025, prices found for a 1-night stay for 2 adults at BYPILLOW The Citadel on 2 Dec 2025 start from NZ$258.31, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at BYPILLOW The Citadel?

This hostal doesn't offer parking.

What time is check-in at BYPILLOW The Citadel?

Check-in start time: 2:00 PM; check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at BYPILLOW The Citadel?

Checkout is at 11:00 AM. Late checkout is available for EUR 10 (subject to availability).

Does BYPILLOW The Citadel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is BYPILLOW The Citadel located?

Located in Madrid Centro, this hostal is within a 5-minute walk of San Miguel Market, Plaza Mayor and Royal Palace of Madrid. Puerta del Sol and Gran Via are also within 10 minutes. Opera Station is only a 3-minute walk and Sol Station is 8 minutes.

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BYPILLOW The Citadel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 181 out of 324 reviews
Rating 8 - Good. 102 out of 324 reviews
Rating 6 - Okay. 21 out of 324 reviews
Rating 4 - Poor. 11 out of 324 reviews
Rating 2 - Terrible. 9 out of 324 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service!

Really service minded staff
Stayed 1 night in May 2025

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location!! Just across mercado san miguel ! Great location
Stayed 3 nights in May 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Walking distance to many tourist destinations. Very thin walls between rooms, so bring ear plugs.
Stayed 2 nights in May 2023

8/10 Good

Leopoldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central place to stay. Too bad the elevator was not working; not good for us seniors.
Stayed 3 nights in Oct 2023

8/10 Good

CARLOS

Liked: Cleanliness, staff & service
A very convenient place in the heart of Madrid city centre, very close to metro stations and main attractions. It’s an old building, and it needs refurbishment, but this hotel is good value for money. WiFi works well, and I like very much that they try to be sustainable with water resources.
Stayed 3 nights in Feb 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent little boutique hotel!

Girls trip to Madrid. We were instantly pleased with the hotel when we arrived. Room was perfect for the three of us. Clean and roomy. Gabby checked us in, we unloaded and we’re off to explore the city. Location was perfect. Highly recommend to anyone who wants to be in the thick of the action.
Stayed 1 night in Sep 2023

8/10 Good

Anders

Liked: Cleanliness, staff & service, room comfort

Great room in middle of old Madrid

Room was small but clean and modern. Nice bathroom. The house and staircases leading up to the hotel scared me a bit because it was in very poor condition but the rooms itself was top class. Location is certainly in the middle of old Madrid, very close to Plaza Mayor, Sol and Teatro Real. Room was perfect for me as a solo traveller, imagine it would be very small for two.
Stayed 4 nights in Apr 2023

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location for centre of Madrid, short walk to Opera Metro, slightly further to Sol. Loads of cafes and bars to hand, Carrefore within 5 mins. Rooms are basic but functional and the reception is operated part of day. Easy access in and out - only (minor) downside is poor sound proofing between rooms and street. Everything else really positive.
Stayed 3 nights in Apr 2024

10/10 Excellent

adriana aranda

Liked: Cleanliness, property conditions & facilities
Todo excelente
Stayed 2 nights in May 2025

10/10 Excellent

Mariella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!
Stayed 3 nights in May 2025

10/10 Excellent

Bipran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very comfortable. Staff was helpful and the best sell of this hostel is the location. It's 2 mins walk from Royal palace. 19 mins walking from Pardo muesem and central park. Room balcony opens to main Street and it's buzzing till 12am. Front desk is available from 2pm to 10pm . We stayed here for 3 nights and didn't even once needed to take metro to anywhere. Everything is at walking distance. From airport you need to change 2 metros to get to Sol station and from Sol station it's 10 mins walk to this place. Booking this place saved us lot of time and money we could have spent if staying somewhere else. Worth every penny
Stayed 3 nights in Apr 2025

4/10 Poor

Alexander

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

1-star hotel... But it's written 3-star hotel...

According to the information at hotels.com, it's a 3-star hotel. However, that is NOT the case since it's a 1-star hotel; which we found out while arriving to the hotel. The bed was OK, otherwise, everything was pretty bad.
Stayed 3 nights in Apr 2025

10/10 Excellent

Tetsu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋は広く、観光地にも近かった。、
Stayed 2 nights in Mar 2025

8/10 Good

Sam

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Room was good size and really clean, all new furniture and massive tv. The bathroom was a bit small and beds were a bit hard - but overall comfortable. The hotel is in a great location! I would stay here again
Stayed 2 nights in Feb 2025

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

hyvä yöpymiskokemus

Respa oli oven takana, hetki meni löytää se. Ystävällinen henkilökunta ja siisti huone. Kahvi/tee ja pullovesi sisältyi huoneeseen. Hotelli rauhallisella paikalla
Stayed 4 nights in Jan 2025

10/10 Excellent

Maria Estela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel no centro

A hospedagem se concentra no segundo pavimento de um edifício antigo, com quartos renovados. O quarto nos surpreendeu positivamente pelo tamanho, com antessala e sofá no quarto. A jarra que disponibilizam para água quente é ótima para o inverno. A localização central é muito boa, em viela tranquila.
Stayed 2 nights in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for City Centre

Perfectly situated in centre of Madrid. Easy check-in/out. Lovely modern room with comfy and spacious bed.
Stayed 1 night in Nov 2024

10/10 Excellent

Henry

Liked: Property conditions & facilities
Excelente recepción, da consejos
Stayed 1 night in Oct 2024

8/10 Good

CHI-HSIANG

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
沒想到櫃檯和房間都是位於巷內三樓，但整體除了隔音較差，電梯很小，其他大致良好，接待小姐和善
Stayed 4 nights in Oct 2024

10/10 Excellent

Mohammed Suhel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay at this clean and spacious hotel. It is perfectly situated in the city centre of Madrid with many points of interest within walking distance of the property, making it very convenient.
Stayed 1 night in Sep 2024

6/10 Okay

Adriana

Liked: Staff & service

Requiere mantenimiento. La ubicación es ideal.

El hotel está muy bien ubicado, pero la realidad del lugar no corresponde con las fotos, que muestran un espacio mejor conservado. Cuenta con pocas habitaciones, situadas en el segundo piso de un edificio en muy mal estado. El piso estaba pegajoso y, tras caminar unos pasos en calcetines, estos acabaron negros, lo que sugiere que no estaba realmente limpio. La regadera tenía mucho moho. Llegamos muy tarde para el check-in, pero, habiendo leído comentarios de otros huéspedes, informamos al hotel con anticipación. Nos enviaron un código, pero era incorrecto y no abría la puerta principal. Por suerte, alguien pudo ayudarnos, de lo contrario, nos habríamos quedado fuera. Recomendaría este hotel como alternativa a un hostal, pero no me hospedaría aquí de nuevo. Sin embargo, el personal siempre fue muy amable.
Stayed 3 nights in Jul 2024

2/10 Terrible

Crisanto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estadía Julio 10-15 Julio en Bypillow The Citadel

Para empezar, no debería llamarse hotel, es más bien un hostal o apartamento de Airbnb. Mi primer inconveniente fue llegando. Es un edificio antiguo de apartamentos y el acceso es con código de seguridad. El código que recibí de Hotels.com era uno incorrecto y no podía entrar. Por suerte llegue antes de las 22:00 hr pues en la recepción en el segundo piso solo hay personal de 14:00-22:00 hr. Al llegar me dieron un pedazo de papel, literalmente, con el nombre de mi habitación (Calle de Atocha) y 2 códigos de seguridad, uno para la puerta de entrada y pasillo y otro para la puerta de la habitación. El primer día el WiFi no funcionaba, el sábado me quedé sin agua caliente y empezó a caer agua del aire acondicionado. Como ocurrió en la mañana, se lo deje saber a la empleada de limpieza que me indicó que iba a llamar a la persona correspondiente. Las fotos que se ven en internet son muy diferentes a la realidad. Las habitaciones son totalmente básicas y no se podía usar el balcón pues en los mismos se encuentra la maquinaria del aire acondicionado. El edificio tiene un ascensor, el más pequeño que he visto en mi vida. El área de la recepción es un escritorio y tampoco se parece en nada a la foto en internet. La única cosa positiva que puedo decir es su localización. Pero para $300/noche que pagué, no lo recomiendo ni me vuelvo a quedar allí.
Stayed 5 nights in Jul 2024

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
I would have rated this hotel 5-stars had it not been for our experience on the first day. This is not an ordinary hotel, which we actually loved. It feels more like you are living in a small apartment in Madrid. It is a great location, very walkable to all major sights downtown and close to metro lines, restaurants and shopping. The room was clean, the AC was cold and it was surprisingly quiet. Everything we wanted. My only complaint was with hotel management. There is only staff there from 2pm-10pm which we knew. On the day we were to check-in our flight from the US arrived early in the morning. Earlier in the week, I messaged the hotel to inquire if there was any opportunity to drop off our bags. They told me that the day before check-in we would be sent an access code to the building which would allow us to drop off our bags early and then we could come back at 2:00 to check-in (BTW, you need an access code to enter the building at anytime of day). That was the last I heard from them. They never sent me an access code and you couldn’t reach anyone by phone. We arrived that morning with our luggage and no instructions at all. I started messaging with them the day before and all the way till check-in at 2:00 with no response. We ended up finding a luggage locker place a half mile away and stored our stuff there so we could go explore. When we finally came back at 2:30, we had to call to get access, our room wasn’t ready, we had to wait till they could let us into our room.
Stayed 4 nights in Jun 2024

8/10 Good

Shirin

Liked: Cleanliness, property conditions & facilities, room comfort

Centrally situated in Madrid

nice price/quality for a stay in Madrid, reception is not always manned so take your precautions very clean and in good shape
Stayed 3 nights in Jun 2024

10/10 Excellent

Junming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very clean and nice, even though the hotel is in a very old building.
Stayed 3 nights in Jun 2024