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Reviews of Hotel Elba Madrid Alcalá

4 out of 5
Hotel Elba Madrid Alcalá
Calle Alcalá, 476, Madrid, Madrid

Reviews

9.0

Wonderful

Rating 10 - Excellent. 299 out of 500 reviews" "
Rating 8 - Good. 162 out of 500 reviews" "
Rating 6 - Okay. 22 out of 500 reviews" "
Rating 4 - Poor. 8 out of 500 reviews" "
Rating 2 - Terrible. 9 out of 500 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marcela, Van Nuys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Staff that were extremely helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Cesar, plantation

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very good
Stayed 1 night in May 2024

10/10 Excellent

Cesar, plantation

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 3 nights in May 2024

10/10 Excellent

yuniel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet hotel which is hard to find in Madrid. Clean modern. Amazing breakfast.
Stayed 3 nights in May 2024

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good option near Madrid Centre
Stayed 1 night in May 2024
Response from Begoña-Directora on 14 May 2024
Thank you Gustavo for giving us the maximum score in you valoration. Best regards. Begoña - Hotel Manager -

10/10 Excellent

Ben

Polite staff
Stayed 1 night in Apr 2024
Response from Begoña-Directora on 9 May 2024
Thank you very much Ben for your comment highlighting the attention of the staff, and for giving us the maximum valoration. Best regards. Begoña - Hotel Manager -

10/10 Excellent

Rodrigo

Fast check in an out and breakfast is very variable and amplio the staff polite and the metro station is near of the hotel about of 4 minutes walking.
Stayed 4 nights in Apr 2024
Response from Elba Madrid Alcalá on 5 May 2024
Thank you Rodrigo for sending us your score and impressions about you recent stay with us. We are glad to know that the breakfast and our staff attention were to your liking.We hope to see you soonKind regardsRomain - Deputy Manager

10/10 Excellent

Razvan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a good location, close to the subway (5 min) in a safe and quiet area. For a tourist visiting Madrid it is perfect. Staff is very professional and friendly. Breakfast is good, but not excellent (by European standards). Coffee is bad (by Spanish standards).
Stayed 5 nights in Mar 2024
Response from Begoña-Directora on 5 Apr 2024
Thank you Razvan for sharing your opinion. We're happy to read your comments about the staff. Best regards. Begoña - Hotel Manager-

8/10 Good

Nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had no chair
Stayed 3 nights in Mar 2024
Response from Begoña-Directora on 5 Apr 2024
Thank you Nigel for having stayed with us and for sharing your valoration. Best regards. Begoña - Hotel Manager -

10/10 Excellent

Edgar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved to stay here..
Stayed 1 night in Mar 2024
Response from Begoña-Directora on 5 Apr 2024
Thanks Edgar for sharing your satisfaction. Best regards. Begoña -Hotel Manager -

10/10 Excellent

Monica Aiza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is clean and room is big enough. Would stay here again.
Stayed 1 night in Mar 2024
Response from Elba Madrid Alcalá on 1 Apr 2024
Dear Monica,Thank you for sending us the highest score and your magnificient impressions about your last stay with us. We hope to see you very soon.Kind regardsRomain - Deputy Manager

6/10 Okay

michael

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Begoña-Directora on 11 Jan 2024
Thank you michael for sharing your valoration. Best regards. Begoña -Hotel Manager -

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the family room and it had a great set up of two bedrooms with the bathroom in the middle. We had a very enjoyable stay.
Stayed 1 night in Dec 2023
Response from Begoña-Directora on 11 Jan 2024
Happy to read Lee that you have enjoyed your stay with us. Thank you for your kind review and valoration. Best regards. Begoña - Hotel Manager-

10/10 Excellent

jesus, miami lakes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Begoña-Directora on 11 Jan 2024
Muy agradecidos Jesus porque nos haya dado la máxima puntuación. Un saludo. Begoña - Directora -

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Begoña-Directora on 11 Jan 2024
Thank you michael for giving us the maximum score. Best regards. Begoña - Hotel Manager -

10/10 Excellent

Lissi

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The food was amazing. Very nice people.
Stayed 8 nights in Dec 2023
Response from Begoña-Directora on 20 Dec 2023
Thank you Lissi! We appreciate your 5 in your review. Merry Christmas. Begoña - Hotel Manager -

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 3 nights in Nov 2023
Response from Begoña-Directora on 4 Dec 2023
Thank you very much Christopher. Best regards. Begoña - Hotel Manager -

10/10 Excellent

Federico

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent. Top notch.
Stayed 7 nights in Oct 2023
Response from Begoña-Directora on 4 Nov 2023
Thanks Federico for giving us the maximum score in your valoration. Best regards. Begoña -Hotel Manager -

8/10 Good

Odeth, Lompoc

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we didn't like is the restaurant took a long time for the food because of limited staff.
Stayed 1 night in Oct 2023
Response from Begoña-Directora on 18 Oct 2023
Thank you very much for your kind review. I'm sorry because of the waiting. Unfortunately last week we had some staff with unforeseen personal issues with we couldn't deal in time. Sorry for the inconveniences caused. Best regards. Begoña - Hotel Manager -

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Begoña-Directora on 18 Oct 2023
Thank you very much Kevin. Best regards. Begoña -Hotel Manager -

10/10 Excellent

marta

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is excellent staff excellent food excellent
Stayed 8 nights in Sep 2023
Response from Begoña-Directora on 6 Oct 2023
Thank you very much for highlighting the attention of the staff. Best regards Marta. Begoña - Hotel Manager -

8/10 Good

Rosanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for the cost.
Stayed 1 night in Sep 2023
Response from Begoña-Directora on 6 Oct 2023
Thank you very much Rossane for highlithing the value for the money of our offer. Best regard. Begoña - Hotel Manager-

10/10 Excellent

eufrenia

Very good
Stayed 1 night in Sep 2023
Response from Begoña-Directora on 6 Oct 2023
Thank you very much for your review and for giving us the maximun valoration. Best regards eufrenia. Begoña - Hotel Manager -

10/10 Excellent

Atif

Stayed 1 night in Aug 2023
Response from b on 6 Oct 2023
Thank you very much Atif. Best regards Begoña - Hotel Manager -

10/10 Excellent

Ron

Stayed 1 night in Aug 2023
Response from Begoña-Directora on 6 Oct 2023
Thank you Ron for givin us the maximum score in your valoration. Best regards. Begoña - Hotel Manager-

8/10 Good

Atif

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible to metro and other stores
Stayed 1 night in Aug 2023
Response from Begoña-Directora on 5 Sept 2023
Thank you very much Atif!! Best regards. Begoña - Hotel Manager -

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very nice place.
Stayed 2 nights in Aug 2023
Response from b on 18 Aug 2023
We thank you Blanca for your review and for giving us the maximum valoration. Best regards. Begoña -Hotel Manager -

10/10 Excellent

antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel... as always...
Great hotel for families before heading to the airport
Stayed 1 night in Aug 2023
Response from Begoña-Directora on 17 Aug 2023
Thank you very much Antonio. Happy to read everything was perfect. Best regards. Begoña - Hotel Manager -

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Begoña-Directora on 5 Sept 2023
Muchas gracias Ron por darnos la máxima puntuación. Un saludo. Begoña -Directora -

8/10 Good

Thi M

Stayed 1 night in Jul 2023
Response from Begoña-Directora on 17 Aug 2023
Thank you very much Thi M. Best regards. Begoña - Hotel Manager -

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent hotel with easy access to everything we wanted to see in Madrid.
Stayed 1 night in Jul 2023
Response from Begoña-Directora on 17 Aug 2023
Thank you Roger for sharing your satisfaction. Best regards. Begoña - Hotel Manager -

10/10 Excellent

Donald, Angleton

Stayed 1 night in Jul 2023
Response from Begoña-Directora on 17 Aug 2023
Thank you very much Donald. Best regards. Begoña - Hotel Manager -

10/10 Excellent

Fotini

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and accommodating. Room was spacious.
Stayed 1 night in Jul 2023
Response from Begoña-Directora on 17 Aug 2023
Thank you Fotini for highlighting the kindness of the staff. Best regards. Begoña - Hotel Manager -

8/10 Good

Danilo

Stayed 1 night in Jul 2023
Response from Begoña-Directora on 17 Aug 2023
Thank you very much Danilo. Best regards. Begoña - Hotel Manager -

6/10 Okay

Rafael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice hotel with rather warm rooms
Hotel was clean, comfortable, staff attentive, and the complementary breakfast great. Our gripe was with the air conditioning, which was set at an uncomfortable 26.5 C (80 F). Front desk said you could manually lower the temperature with +/- switch but it didn’t work. Attendant came up and tried unsuccessfully. Because no technician was on call on Saturday night, he gave us another room, where the temperature setting was 25 C. He lowered the temperature and told us it would go down gradually to the desired level. It never did, but it was late and we were exhausted after a day’s travel so we didn’t call again. We had reserved for just one night so don’t know if the issue was fixed. It seemed to us that a master temperature override was set for energy conservation for the summer, where temperatures can exceed 30 C most days. Anyone booking this hotel should perhaps inquire about this beforehand. We don’t know if any other guest had the same issue.
Stayed 1 night in Jun 2023

10/10 Excellent

Mara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, located close to the metro, great staff and excellent breakfast!!
Stayed 3 nights in May 2023
Response from Begoña-Directora on 7 Jun 2023
Thank you very much Mara. Best regards. Begoña - Hotel Manager -

10/10 Excellent

Nasser

Stayed 3 nights in Apr 2023
Response from Begoña-Directora on 11 May 2023
Thank you very much Nasser. Best regards. Begoña - Hotel Manager -

10/10 Excellent

Arnel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk people are great. Very polite and helpful to the customer. Rooms are very clean and breakfast has many choices.
Stayed 1 night in Apr 2023
Response from Begoña-Directora on 11 May 2023
We really appreciate your kind review and comments. Best regards Arnel. Begoña - Hotel Manager -

10/10 Excellent

Arlen

Stayed 2 nights in Apr 2023
Response from Begoña-Directora on 31 May 2023
Muy agradecidos Arlen.

8/10 Good

Tracy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Begoña-Directora on 11 May 2023
Thank you very much Tracy!!! Best regards. Begoña - Hotel Manager -

10/10 Excellent

Nitha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful! Hotel was in a great location, close to metro stops. Staff was very accommodating. Free parking was clutch The downside is the room safe and refrigerator didn’t work. I’d rate it an 9/10
Stayed 3 nights in Feb 2023

10/10 Excellent

Nitha

Stayed 1 night in Jan 2023

8/10 Good

Tyra

Stayed 1 night in Jan 2023

10/10 Excellent

RAFAEL, MIAMI

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Response from Begoña-Directora on 11 Jan 2023
Thank you very much Rafael for your kind review. Best regards. Begoña -Hotel Manager-

10/10 Excellent

Livia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very clean, spacious bathroom. Recommended!
Stayed 1 night in Nov 2022
Response from Begoña-Directora on 1 Dec 2022
We really appreciate Livia your recommendation to other guests. Thank you very much for your high puntuation. Merry Christmas and Happy New Year! Begoña - Hotel Manager -

10/10 Excellent

Stanislav

Stayed 1 night in Oct 2022
Response from Begoña-Directora on 26 Oct 2022
Thank you very much Stanislav for this 10. Best regards. Begoña - Hotel Manager -

8/10 Good

Veronica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodating staff was great. Air conditioning did not get cold as fast as I wished
Stayed 9 nights in Oct 2022
Response from Begoña-Directora on 26 Oct 2022
Thank you Veronica for having stayed with us and for sharing your opinion. Best regards. Begoña -Hotel Manager -

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Begoña-Directora on 20 Oct 2022
Muchas gracias por este 10. Begoña - Directora -

10/10 Excellent

Ronald, GREENVILLE

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff.
Stayed 1 night in Oct 2022
Response from Begoña-Directora on 20 Oct 2022
All the staff appreciate your kind words. Thank you Ronald. Best regards. Begoña - Hotel Manager -

10/10 Excellent

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and clean hotel. Prices of the restaurant and bar are really good. You have an excellent place to eat in a walking distance to the hotel.
Stayed 3 nights in Mar 2022
Response from Begoña-Directora on 28 Sept 2022
We are delighted to read your awesome review Gustavo Millions thanks! Hope you have had a nice travel back. Best regards. Begoña - Hotel Manager -