Front of property

Reviews of Hotel Atlantico Madrid

4 out of 5
Hotel Atlantico Madrid
Gran Via 38, Madrid, Madrid

Reviews

9.8

Exceptional

Rating 10 - Excellent. 1413 out of 1633 reviews" "
Rating 8 - Good. 164 out of 1633 reviews" "
Rating 6 - Okay. 38 out of 1633 reviews" "
Rating 4 - Poor. 12 out of 1633 reviews" "
Rating 2 - Terrible. 6 out of 1633 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

GIANCARLO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente in every aspect, rhird time we stayed there and every time it gets better
Stayed 2 nights in May 2024

10/10 Excellent

sergey, brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Highly recommend to anyone traveling to Madrid.
Stayed 1 night in May 2024

8/10 Good

Carey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff not overly friendly. Limited breakfast options. Noisy. Location was good and it was clean
Stayed 2 nights in May 2024

10/10 Excellent

James, Green Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was first class and beautiful. It was located in the “Times Square” of Madrid. All the Broadway shows. I would stay there again.
Stayed 3 nights in May 2024

10/10 Excellent

Dionne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Eva García-Assistant Director on 24 May 2024
Dear Dionne. Truly appreciate your survey. With your high score we understand that we met all expectations. Thank you again and we do look forward to welcoming you once again in the near future. Yours sincerely, Eva Garcia-Assistant Director

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and excellent service
Stayed 3 nights in May 2024
Response from Eva García-Assistant Director on 24 May 2024
Dear Juan. We would like to express our sincere gratitude for sharing your kind review and for choosing Hotel Atlántico to spend your stay. We are very happy to read that we were able to fulfill your expectations in all senses and that you enjoyed all our services and our location. We are already looking forward to welcoming you back to Madrid. Kind Regards, Eva García-Assistant Director

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was good due to its convenient location and walkable sights.
Stayed 4 nights in May 2024

10/10 Excellent

Hilda

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 2 nights in Feb 2024
Response from Eva García-Assistant Director on 24 May 2024
Dear Hilda.I appreciate the time you have taken to write your review and I do hope you had a great stay with us.Thank you again and hopefully we shall be able to welcome your return.Yours sincerely,Eva García-Assistant Director

8/10 Good

Derek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was charming and immaculately clean. The AC worked well and the soundproofing was exceptional. We could not hear the street noise at all. My only "complaint" is the lack of down or feather pillows. The hotel only has friber-filled and memory foam pillows (king sized). Maybe these are the most common in Europe, but for the price point the hotel should offer feather pillows upon request. The breakfast buffet was reasonably priced and was well-stocked with hot and cold options. Overall, we loved the hotel and would definitely stay again in the future. The location on Gran Via is perfect for dining and shopping. The street and sidewalks can get very crowded, but as I mentioned, the room is sufficiently sound-proofed so that street noise was no issue. The metro is conveniently right across the street.
Stayed 4 nights in May 2024
Response from Eva García-Assistant Director on 17 May 2024
Dear Derek. Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. We would like to thank you very much for your wonderful comments but also for your useful remarks.We keep in mind your request to have feather pillows, upon request. Honestly, we do not have this type of pillows due to the problems they cause with allergies to many guests and because of animal respect.Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again.Again, thanks for taking the time and have a great day!Sincerely,Eva GarciaAssistant Director

10/10 Excellent

Teri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our party of six has a wonderful stay. It was the perfect ending to our 12 day trip in Portugal and Spain
Stayed 2 nights in May 2024
Response from Eva García-Assistant Director on 17 May 2024
Dear Sirs,Thank you very much for your review. We are glad that you and your party have had a wonderful stay at Hotel Atlantico. We are very glad to hear such a nice words. It will be a real pleasure for us to know we have been a perfect ending of your trip in the Iberian Peninsula.With kind regards,Eva García-Assistant Director

10/10 Excellent

Vicki

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service. Loved the Rooftop Lounge.
Stayed 2 nights in May 2024
Response from Eva García-Assistant Director on 16 May 2024
Dear Vicki.Thank you for choosing Hotel Atlántico and for sharing with other travellers your kind opinion about our location and services, as well as the rooftop lounge.It will be a pleasure to host you again in future. With best regards,Eva García-Assistant Director

6/10 Okay

Mary, Glen Rock

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Staff anything but helpful!
Stayed 1 night in Feb 2024
Response from Eva García-Assistant Director on 16 May 2024
Dear Mary,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. I have already informed the staff about your complaint in order to solve this matter and that such incidents do not occur anymore in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Eva Garcia-Assistant Director

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Location was amazing. Lives view of Gran Via
Stayed 4 nights in May 2024
Response from Eva García-Assistant Director on 14 May 2024
Dear Brenda.First of all thank you for staying with us. I am glad you found the location convenient during your visit.Looking forward to welcoming you again,warmest regards,Eva García-Assistant Director

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel in a great location. The hotel was great value and the staff were really helpful. All in all I would certainly recommend to anyone.
Stayed 3 nights in May 2024
Response from Eva García-Assistant Director on 14 May 2024
Dear Craig.Thank you for your review and recommendations! We really appreciate your nice comments about the staff and location and for having shared your satisfaction with us and other travelers.We are looking forward to another chance to host you.Kind regards,Eva García-Assistant Director

4/10 Poor

Jing

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Don’t feel be welcomed by receptionist. The room is clean and the decorations are nice, but the bathroom has bad smell.
Stayed 1 night in May 2024
Response from Eva García-Assistant Director on 14 May 2024
Dear Jing.First of all thank you for taking the time to send us a reply.I am really very sorry for the incidents occurred during your stay. I have already informed to all the Front Desk Manager about your complaint in order to solve this matter and that such incidents do not occur anymore in the future.Please accept our sincere apologies for the smell in the bathroom and please make sure that your comments have been passed onto the appropriate department for corrective action.Your feedback is a vital part of our business and it is through your constructive comments that we are able to improve the service we offer guests in our hotel.We would like to thank you again for bringing this matter to our attention and we do hope you will allow us the opportunity to accomodate you again on some future occasion.Faithfully yours,Eva García-Assistant Director

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome Staff.
Stayed 1 night in May 2024
Response from Eva García-Assistant Director on 14 May 2024
Dear Cheryl.Thank you so much for your wonderful feedback. I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel.We look forward to welcoming you back.Kind regards, Eva García-Assistant Director

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love love love this hotel out of all the hotels I stayed at during our Spain trip. The staff was great! The location is close to everything. We had a lovely room on the 7th floor over looking the Gran Via. We enjoyed the view from our balcony. Everyday we heard live musicians play their stringed instruments from below. It was simply beautiful. Many reviewers complained about the street noise, but I wasnt bothered by it in the 7th floor. The room was beautiful and the bathroom was nice with a double sink. If I travel back to Madrid, I will definitely stay here again. So convenient to stores, the Metro, shops, and restaurants.
Stayed 3 nights in Apr 2024
Response from Eva García-Assistant Director on 14 May 2024
Dear Daniel.Your compliments of the Hotel Atlántico are greatly appreciated. We work diligently to offer the best service and a nice stay for each guest. It is nice to know when this succeeded. Thank you for choosing to stay with us and for taking time to write a wonderful review. We look forward to your return.Kind regards,Eva García-Assistant Director

10/10 Excellent

Jose, MIAMI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 4 nights in May 2024
Response from Eva García-Assistant Director on 14 May 2024
Estimado Jose.En nombre de todo el equipo humano del Hotel Atlántico deseamos agradecerle de todo corazón los comentarios tan positivos que nos ha traslado a través de Expedia. Saber que su estancia fue excelente es una gran satisfacción para el hotel, el personal y la dirección.Esperamos su regreso.Un saludo,Eva García-Assistant Director

10/10 Excellent

Erick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service I’m very happy thank you very much
Stayed 7 nights in May 2024
Response from Eva García-Assistant Director on 10 May 2024
Dear Erick.Your compliments of the Hotel Atlántico are greatly appreciated. We work diligently to offer the best service and a nice stay for each guest. It is nice to know when this succeeded. Thank you for choosing to stay with us and for taking time to write a wonderful review. We look forward to your return.Kind regards,Eva García-Assistant Director

10/10 Excellent

Jen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the staff always welcoming
Stayed 5 nights in May 2024
Response from Eva García-Assistant Director on 10 May 2024
Dear Jen. Thank you for your review, rating and and for your nice comments about the hotel and staff. Thank you also for having shared your satisfaction with us and other travelers.We are looking forward to another chance to host you.Kind regards, Eva García-Assistant Director

10/10 Excellent

Ana Maria

Travelled with family
Liked: Cleanliness, staff & service
Excellent location!!
Stayed 3 nights in Apr 2024
Response from Eva García-Assistant Director on 10 May 2024
Dear Ana Maria,Thank you for your review it is appreciated. I am very pleased that you enjoyed your stay with us and you found the location to be easy access to all areas of Madrid. Thank you again and we do look forward to having you stay once again in the near future.Yours sincerely,Eva García-Assistant Director

10/10 Excellent

Sharon, Mendham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, over all! Easy access to everything, very clean in the room, hallway, front lobby, and restaurant. Staffs are friendly, helpful, and professional. I highly recommend this hotel and will be soon!
Stayed 6 nights in Apr 2024
Response from Eva García-Assistant Director on 7 May 2024
Dear Sharon.Thank you for your review it is appreciated.I am very pleased that you enjoyed your stay with us and you found the location to be easy access to all areas of Madrid. Thank you to highlight the cleanliness in your review.Please rest assured all guest comments are shared with team members on a daily basis. They take great pride in their service efforts. Thank you again and we do look forward to having you stay once again in the near future.Yours sincerely,Eva García-Assistant Director

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect property. Amazing staff and room conditions.
Stayed 4 nights in Feb 2024
Response from Eva García-Assistant Director on 7 May 2024
Dear Alex.Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our property and rooms conditions. Thank you also for your mention about the hotel staff. I have shared your kind words with them.I hope we get to see you again in the near future. Thank you again,Best regards. Eva García-Assistant Director

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing!! From the awesome staff to the clean room, we had a great stay! The location is perfect- within walking distance to all of the sites and shops in Madrid. Highly recommend!
Stayed 6 nights in Apr 2024
Response from Eva García-Assistant Director on 7 May 2024
Dear Anna,Thank you very much for your lovely comments about our staff and cleanliness. We are very pleased to read that your stay was comfortable and that you have enjoyed everything about our hotel included the central location which we know how important is to make easier visiting the city.We really hope there'll be another chance to have you all here soon.Best regards,Eva García-Assistant Director

10/10 Excellent

Scott

Stayed 3 nights in Apr 2024
Response from Eva García-Assistant Director on 24 May 2024
Dear Scott. We appreciated very much for taking the time to inform your valuable assessment and for your business. It is glad to know you had a good experience with us and you prove this with the highest ratings in the survey. Thanks again and I hope to see you soon. Warmest Regards, Eva García-Assistant Director

10/10 Excellent

pedro, MIAMI

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy with my stay at hotel atlantico and the staff was very friendly and helpful
Stayed 7 nights in Apr 2024
Response from Eva García-Assistant Director on 3 May 2024
Dear pedro, Thank you so much for your kind review. We are very glad that you have had a pleasant stay at Hotel Atlantico and that you were especially pleased with the friendliness and helpfulness of our staff. It is always gratifying to receive a positive feedback.We hope that we will be able to welcome you back to Hotel Atlantico.Kind regards,Eva García-Assistant Director

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff and great location.
Stayed 1 night in Apr 2024
Response from Eva García-Assistant Director on 3 May 2024
Dear Robin.Thank you for your review it is appreciated.I am very pleased that you enjoyed your stay with us and you found the location to be easy access to all areas of Madrid. Thank you to highlight the cleanliness in your review.Please rest assured all guest comments are shared with team members on a daily basis. Thank you again and we do look forward to having you stay once again in the near future.Yours sincerely,Eva García-Assistant Director

10/10 Excellent

Danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente en todos los aspectos. Inmejorable ubicación.
Stayed 10 nights in Apr 2024
Response from Eva García-Assistant Director on 3 May 2024
Estimado Danny.Gracias por compartir con nosotros y con Expedia su excelente experiencia en el Hotel Atlántico.Estamos encantados de saber que nuestra ubicación fue perfecta para su estancia.Esperamos de nuevo su visita.Un saludo,Eva García-Assistant Director

10/10 Excellent

ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was located in a great location. The rooms were beautiful and very large. Bathroom was gorgeous. The amenities were also great. We thoroughly enjoyed our stay at this beautiful hotel and highly recommend it.
Stayed 2 nights in Apr 2024
Response from Eva García-Assistant Director on 3 May 2024
Dear ana.Thank you very much for your lovely comment and for your recommendation. I am very pleased that you enjoyed your stay with us and you found the location to be easy access to all areas of Madrid. Thank you also for your nice comments about the room and bathroom and the amenities. We really hope there'll be another chance to have you all here soon.Kind regards,Eva García-Assistant Director

10/10 Excellent

Claudia, Orange

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Eva García-Assistant Director on 3 May 2024
Dear Claudia. We appreciated very much for taking the time to evaluate your stay with us and to send your score. We look forward to the opportunity to welcome you again at the Hotel Atlántico.Faithfully yours,Eva Garcia-Assistant Director

10/10 Excellent

Yaima

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2024
Response from Eva García-Assistant Director on 3 May 2024
Dear Yaima. We appreciated very much for taking the time to inform your valuable assessment and for your business. It is glad to know you had a good experience with us and you prove this with the highest ratings in the survey. Thanks again and I hope to see you soon. Warmest Regards, Eva García-Assistant Director

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One the Best hotel in Madrid location and service
Stayed 3 nights in Apr 2024
Response from Eva García-Assistant Director on 3 May 2024
Dear Ricardo.Thank you for choosing Hotel Atlántico for your visit in Madrid.We are very happy and proud that you liked the hotel, our location and particularly our service. We look forward to your return.Kind regards,Eva García-Assistant Director

10/10 Excellent

pedro, MIAMI

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can tell you this hotel is one of the best locations in Madrid and they take care of the hotel guests with passion
Stayed 3 nights in Apr 2024
Response from Eva García-Assistant Director on 3 May 2024
Dear pedro,We are pleased you enjoyed your recent stay with Hotel Atlántico. With all the choices of places to stay in Madrid we are most honoured you choose us. Your compliments of our location are very much appreciated as well as our personalized service.Thank you for taking the time to write a review and we look forward to your return.Kind regards,Eva García-Assistant Director

8/10 Good

Filippo, Los Angeles

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, thanks!
Stayed 1 night in Apr 2024
Response from Eva García-Assistant Director on 3 May 2024
Dear Filippo,Many thanks for your comments regarding the service during your visit. We appreciated very much again for taking the time to inform your valuable thoughts and we look forward to the opportunity to welcome you again at the Hotel Atlántico.Faithfully yours,Eva García-Assistant Director

10/10 Excellent

Johanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely, comfortable hotel with friendly, helpful staff. It's within easy walking distance of all the main sights. We enjoyed the rooftop terrace. We would stay there again.
Stayed 7 nights in Apr 2024
Response from Eva García-Assistant Director on 3 May 2024
Dear Johanna,we'd like to thank you for having chosen our hotel and for spending some of your time in writing your nice comment.We are glad your stay with us was comfortable and that you have been satisfied about our location.We hope there'll be another chance to host you, in the meantime please accept ourWarmest regards.Eva García-Assistant Director

10/10 Excellent

VIOLETA, CULVER CITY

Stayed 4 nights in Apr 2024
Response from Eva García-Assistant Director on 24 May 2024
Dear VIOLETAWe appreciated very much for taking the time to evaluate your stay with us and to send your score. We look forward to the opportunity to welcome you again at the Hotel Atlántico.Faithfully yours, Eva Garcia-Assistant Director

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing room and balcony, well maintained, friendly and helpful staff, fantastic location and breakfast buffet very enjoyable.
Stayed 3 nights in Apr 2024
Response from Eva García-Assistant Director on 3 May 2024
Dear Chris.First of all thank you for this wonderful review. We are very happy that you enjoyed your time here and you found the location convenient during your visit. It is great to hear you enjoyed the room, bacony and breakfast too. I will share your comments with the entire staff. They take great pride in their service efforts. It means so much to our team to hear a review like yours. It is our pleasure to have served you. We look forward to your next visit. Hope to see you soon. Best regards. Eva Garcia-Assistant Director

6/10 Okay

Jose

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location with stores and restaurants within walking distance. For the reservation being VIP access, the experience was mediocre. The entrance to the hotel is nice, just a very small lobby with limited waiting space. Our room was overall clean, the down sides were the thin walls as we could hear thuds, people coughing, and water running through the plumbing when someone showered or used the bathroom. Our window view was facing other walls so we kept our blinds and curtains closed the entire time. Our first night started off with an unpleasant experience. We’d traveled over 12 hours, were too tired to go out and dine inside a restaurant so had an idea to pick up some fast food and have dinner on their beautiful rooftop terrace. While we were eating, one of the employees came up to us and told us we weren’t allowed to eat outside food on the terrace adding “this is not a Burger King this is a hotel we cannot bring this food here”. The employee’s demeanor ruined our night so went to our bedroom and finished eating there. In my opinion a simple “Sorry we do not allow outside food on our terrace but you can finish in your room” would have been sufficient without the Burger King comment because I understand hotels have policies (I am not arguing about the policy but how the employee handled the situation). Lastly, I was surprised to find that we had to pay for breakfast as all hotels I have stayed at have been complimentary. We paid about 120€ total for breakfast.
Stayed 6 nights in Apr 2024
Response from Eva García-Assistant Director on 3 May 2024
Dear Jose.Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am glad you found the location convenient during your visit. Your compliments of the room, cleanliness, facilities and welcome are very much appreciated.In addition, thank you very much for letting us know your inconveniences regarding your stay at the Hotel Atlántico and we appreciated the time you have taken to bring this matter to our attention. Please accept our sincere apologies for the discomfort that the inconveniences included in your review may have caused.Finally, with respect to bring away food from the outside to eat in the terrace, it is not allow. The hotel has a cafeteria and terraces where drinks and food are served, so outside food is not allowed. I think it is quite reasonable, at least in Spain this practice is not allowed in restaurants or cafes. I apologize if the waiter who served you did not live up to your expectations and did not explain it to you in a reasonable and courteous manner. I have already informed the waiter about your complaint in order to solve this matter and that such incidents do not occur anymore in the future.Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you.Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.Sincerely,Eva Garcia-Assistant Director

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Location and size of the room
Stayed 5 nights in Apr 2024
Response from Eva García-Assistant Director on 26 Apr 2024
Hello Family.Thanks for taking time to post your review of our hotel.We do appreciate all the great comments about our location and size of the roomI hope we get to see you again in the near future. Thank you again. Best regards. Eva García-Assistant Director

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in the center of everything! Would definitely stay again! The only reason I didn’t give all 5 stars is because of a short behind the TV that killed the electricity to the entire room, but the man in the lobby was able to reset it the next morning!
Stayed 5 nights in Apr 2024
Response from Eva García-Assistant Director on 26 Apr 2024
Dear Franklin.Thank you for your review it is appreciated.I am very pleased that you enjoyed your stay with us and you found the location to be easy access to all areas of Madrid. Thank you very much for letting us know your inconvenience with the TV and the electricity. Please accept our sincere apologies for any discomfort this may have caused. We are pleased to know that it was resolved. We would like to thank you again for bringing this matter to our attention and we do hope you will allow us the opportunity to accomodate you again on some future occasion.Faithfully yours,Eva García-Assistant Director

10/10 Excellent

LUCY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very courteous and helpful.
Stayed 3 nights in Apr 2024
Response from Eva García-Assistant Director on 26 Apr 2024
Dear LUCY.Thanks for taking time to post your review of our hotel. Thank you also for your mention about the hotel staff. I have shared your kind words with them.I hope we get to see you again in the near future. Thank you again. Best regards. Eva García-Assistant Director

10/10 Excellent

John Earl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel everything was prefect for 15 nights. The staff was very pleasant and helpful the hotel was clean and elegant location was perfect. This was the best hotel I have ever stayed in and overall I think the best hotel in Madrid.
Stayed 15 nights in Mar 2024
Response from Eva García-Assistant Director on 26 Apr 2024
Dear John Earl.Thank you so much for your kind review. We are very glad that you have had a pleasant 15 days of stay at Hotel Atlantico and that you were especially pleased with the friendliness and helpfulness of our staff. It is always gratifying to receive a positive feedback.Thank you also for considering us the best hotel you have stayed in l!!We hope that we will be able to welcome you back very soon to Hotel Atlantico.Witn warmest regards,Eva García-Assistant Director

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and very upscale large hotel room. People are very helpful & friendly.
Stayed 1 night in Apr 2024
Response from Eva García-Assistant Director on 26 Apr 2024
Dear Mr and Mrs Dupont. Thank you so much for your wonderful feedback. I am delighted to note that you enjoyed our location and room.Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel.We look forward to welcoming you back.Kind regards, Eva García-Assistant Director

10/10 Excellent

ana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very centrally located, close to all major attractions. Beautiful huge room with an absolutely gorgeous bathroom. Comfortable bed and lots of storage space. Would definitely stay there again.
Stayed 3 nights in Apr 2024
Response from Eva García-Assistant Director on 22 Apr 2024
Dear ana.we'd like to thank you for having chosen our hotel and for spending some of your time in writing your nice comment.We are glad your stay with us was comfortable and that you have been satisfied about our location, directly in Gran Via street, only to a few minutes from the main sights of the city.We hope there'll be another chance to host you, in the meantime please accept ourWarmest regards.Eva García-Assistant Director

10/10 Excellent

Rafael

Travelled with family
.
Stayed 4 nights in Apr 2024
Response from Eva García-Assistant Director on 22 Apr 2024
Dear Rafael.Truly appreciate your survey. With your high score we understand that we met all expectations. Thank you again and we do look forward to welcoming you once again in the near future. Yours sincerely, Eva Garcia-Assistant Director

10/10 Excellent

Kathryn, East Longmeadow

Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious and clean room
Stayed 1 night in Apr 2024
Response from Eva García-Assistant Director on 22 Apr 2024
Dear Kathryn.Thank you for your review, it is appreciated.I am pleased you enjoyed your stay with us and found the room spacious enough and the cleanliness of a high standard.Thank you again and we look forward to welcoming your return.Yours sincerely,Eva García-Assistant Director

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Atlantico Madrid is a beautiful hotel. Our room was spacious, very comfortable bed, and large bathroom with 2 sinks. The hotel is centrally located, we could walk to all the places we wanted to see in Madrid, The only reason I gave the property 4 stars instead of 5 is that I would want future travelers to know we were on a very busy street, however the hotel is very sound-proof! It also had a very nice rooftop patio.
Stayed 2 nights in Apr 2024
Response from Eva García-Assistant Director on 23 Apr 2024
Dear Nancy.I am very pleased that you enjoyed your stay with us and you found the location directly in Gran Via street, only to a few minutes from the main sights of the city with easy access to all areas of Madrid. Being one of the main streets of the city means it being one of the busiest and most popular streets in Madrid. I'm glad that inside the hotel you didn't notice the outside hustle and bustle, since as many guests tell us, "the Atlántico hotel is an oasis in the center of the city".We are also glad your stay with us was comfortable and that you have been satisfied about the room and rooftop patio.Thank you for your honest observations and feedback.We very much hope to have the opportunity to welcome you back soon.Warmest regards,Eva García-Assistant Director

10/10 Excellent

Marie france

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location everything is around, clean room, housekeeping every day, i got there early they check in at 10 instead of 12pm that was nice of them.
Stayed 4 nights in Apr 2024
Response from Eva García-Assistant Director on 16 Apr 2024
Dear Marie france,Thank you for choosing Hotel Atlántico and for sharing with other travellers your kind opinion about our location and services.It will be a pleasure to host you again in future. With best regards,Eva García-Assistant Director

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Eva García-Assistant Director on 16 Apr 2024
Dear Peggy.Let me start by thanking you for completing our Guest Survey regarding your recent stay at our hotel. Your score is very important to us to encourage our staff and ourselves. We look forward to hosting you again.Thank you very much again for your time. Best regards. Eva García. Assistant Director.