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Windsor Puerta del Sol

3.0 star property
Beaux Arts hostal with restaurant and bar/lounge

Choose dates to view prices

Photo gallery for Windsor Puerta del Sol

Front of property
Reception
Daily buffet breakfast (EUR 12 per person)
Lobby
Lobby sitting area
Hostal El Pasaje welcomes travelers in Madrid's center with thoughtful amenities including in-room WiFi and luggage storage. The property features an elevator and concierge services, while its location puts guests within walking distance of Madrid's iconic landmarks.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast available
  • Housekeeping
  • Air conditioning
  • Free WiFi
The current price is NZ$451
includes taxes & fees
21 Oct - 22 Oct

Room options

Check availability for these dates

Tonight

Sept 20 - Sept 21
Check availability for tonight Sept 20 - Sept 21

Tomorrow

Sept 21 - Sept 22
Check availability for tomorrow Sept 21 - Sept 22
Available filters for rooms
Showing 2 of 2 rooms

View all photos for City Double Room Single Use

1 bedroom, premium bedding, down duvets, minibar

City Double Room Single Use

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
Hairdryer
  • 10 sq m
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

View all photos for City Double Room

City Double Room

City Double Room

8.6 out of 10
Excellent
(10 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
Hairdryer
  • 10 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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About the area

Located in Madrid Centro, a neighbourhood in Madrid, Windsor Puerta del Sol is in a shopping district and near a metro station. Prado Museum and Museo Nacional Centro de Arte Reina Sofía are cultural highlights, and travellers looking to shop may want to visit Gran Via and Paseo de la Castellana. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Movistar Arena.
Visit our Madrid travel guideOpens in a new window
Map
Calle del Pozo, 4, Madrid, Madrid, 28012

What's nearby

  • Puerta del Sol - 1 min walk - 0.0 km
  • Gran Via - 5 min walk - 0.5 km
  • Plaza Mayor - 8 min walk - 0.7 km
  • Prado Museum - 9 min walk - 0.8 km
  • Royal Palace of Madrid - 13 min walk - 1.1 km

Getting around

  • Sol Station - 3 min walk
  • Madrid Recoletos Station - 16 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 20 min drive

Restaurants

  • ‪La Casa del Abuelo - ‬1 min walk
  • ‪Museo del Jamón - ‬1 min walk
  • ‪La Birra Bar - ‬1 min walk
  • ‪La Fontana de Oro - ‬1 min walk
  • ‪Lhardy - ‬1 min walk

About this property

Windsor Puerta del Sol

Hostal near Puerta del Sol
A short walk from Gran Via and Plaza Mayor, Windsor Puerta del Sol provides a free daily manager's reception, a bar and a restaurant. Guests can connect to free in-room WiFi.
Other perks include:
  • Buffet breakfast (surcharge), smoke-free property and a front desk safe
  • Concierge services, luggage storage and a lift
  • Multilingual staff
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at Windsor Puerta del Sol have perks, such as premium bedding and laptop-friendly workspaces, in addition to amenities, such as free WiFi and air conditioning.
Extra amenities include:
  • Showers, free toiletries and hairdryers
  • Heating, daily housekeeping and desks

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (EUR 35 per day); discounts available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 12 for adults and EUR 12 for children
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • La Carmela

Family friendly

  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Beaux Arts architecture
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions; your host will greet you

Access methods

Host will greet you

Pets

Pets are allowed for an extra charge of EUR 15 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 15 kg per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 12 for adults and from EUR 12 for children
  • Nearby parking fee: EUR 35 per day (656 ft away)
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - B84363704
This property accepts credit cards, debit cards, mobile payments and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Property is also known as

El Pasaje Madrid
Hostel El Pasaje
Hostel El Pasaje Madrid
El Pasaje
Hostel El Pasaje
Hostal El Pasaje Hostal
Hostal El Pasaje Madrid
Hostal El Pasaje Hostal Madrid

Frequently asked questions

Is Windsor Puerta del Sol pet-friendly?

Yes, Windsor Puerta del Sol allows cats and dogs with a maximum weight of up to 15 kg per pet. There's a fee of EUR 15 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at Windsor Puerta del Sol?

As of 20 Sept 2025, prices found for a 1-night stay for 2 adults at Windsor Puerta del Sol on 21 Oct 2025 start from NZ$451.05, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Windsor Puerta del Sol?

Check-in begins at 2:00 PM.

What time is check-out at Windsor Puerta del Sol?

Checkout is at noon.

Where is Windsor Puerta del Sol located?

Located in Madrid Centro, this hostal is steps away from Calle de Alcalá, Puerta del Sol and Plaza de Santa Ana. Gran Via and Plaza Mayor are also within 10 minutes. Sol Station and Sevilla Station are within a 5-minute walk.

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Windsor Puerta del Sol Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 101 out of 268 reviews
Rating 8 - Good. 111 out of 268 reviews
Rating 6 - Okay. 36 out of 268 reviews
Rating 4 - Poor. 12 out of 268 reviews
Rating 2 - Terrible. 8 out of 268 reviews

8.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

ALFRED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Sep 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ubicacion perfecta, limpieza perfecta, aire acondicionado genial, no percibi ningun ruido de la calle, el check innes ennotro hotel a 2 min caminando.hay ascensor, baño privado agua caliente
Stayed 2 nights in Jun 2025

8/10 Good

Sofia

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Very clean room. Private and quiet. Only issue was a leaky ceiling near the front entrance of the door.
Stayed 2 nights in Jun 2025

4/10 Poor

John

Disliked: Property conditions & facilities
Centrally located but very noisy all night long. All night long! Garbage collection, restaurants and bars, and alleyways accentuate people talking, screaming, laughing and accordian playing, all until 6:00 am every morning for the two nights I stayed there. No air conditioning required open windows which made it even worse.
Stayed 2 nights in Jun 2025

6/10 Okay

Ian

Disliked: Cleanliness
Room wasn't cleaned properly on second day.
Stayed 5 nights in Apr 2025

6/10 Okay

Trung

Liked: Staff & service
Disliked: Amenities
Basic, good location, noisy late at night and 5am from bars/restaurants below. Alley was dirty as restaurant trash bins are across entry. Room is small and simple.
Stayed 3 nights in May 2024

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money, clean, good location and friendly staff. Hairdryer in the room, free safe with hand soap and shower gel. On check out you can leave your bags in the main hotel that’s part of the hostel. Excellent Irish bar opposite and some good restaurants close by. I would definitely stay here again. The rooms are on the small side but was perfect for a city break. To improve a kettle and coffee/tea would be nice and extra pillows.
Stayed 2 nights in Apr 2024

8/10 Good

Antonyo

Liked: Amenities
The room was ok a bit small but clean. The check in process was good. There was a problem with loss of water after second day there. They offered to move us to another hotel affiliated with them, which was nearby but, only For one night and we had two more nights to go. But the water was fixed later the next day.
Stayed 4 nights in Oct 2024

2/10 Terrible

Janine

Disliked: Cleanliness, staff & service
It was not what we saw online. We did not get any sleep because the neighborhood was filled with people partying past 5am and the room was not soundproof. When we got to our hostel door there was a very large mound of smelly trash that looked like a fire hazard. Accommodations were sub-par.
Stayed 1 night in Oct 2023

2/10 Terrible

Josh

Disliked: Staff & service, amenities, property conditions & facilities
Getting to The hotel was a nightmare as no information was provided in advance. Guides and directions should have been emailed when booking was confirmed. No car access and parking is a far walk. Then trying to communicate and ask for help with staff was difficult. Tried calling and then said he’d send info over via text instead of telling us on the phone so we drove two 25 min laps around Barcelona bc I it’s so difficult to get to where you need to go. Room was so small, sheets and towels weren’t changed and we didn’t even get extra toilet paper.
Stayed 2 nights in Mar 2024

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service.
Stayed 1 night in May 2025

6/10 Okay

MARIA ANDREA

Liked: Cleanliness, staff & service
El lugar esta bien ubicado, las instalaciones se encuentran bien, lo único que realmente me molesto es que como es zona de bares y estos cierran a las 6am cada mañana nos despertaban azotando las cortinas de los bares, fue muy molesto no poder descansar.
Stayed 8 nights in May 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Minimalist unit, clean, nice bathroom, reasonable price
Stayed 1 night in Apr 2025

6/10 Okay

BETZABE

Liked: Cleanliness
Disliked: Amenities
La ubicación es excelente, la limpieza es buena. El baño muy incómodo por lo pequeño, el jabón que proveen está terrible, muy malo, pero bueno, compramos shampoo y listo. La atención del personal es nula. El teléfono para llamar a recepción no sirve o no contestan. Queríamos almohadas extra, ya que las que hay estaban muy incomodas y tuvimos que ir a pedirlas, nos dieron hasta el 3er dia. Un punto muy malo es que es terriblemente ruidoso. Imposible dormir
Stayed 4 nights in Apr 2025

10/10 Excellent

Samson

Stayed 3 nights in Apr 2025

10/10 Excellent

MONICA DE O

Stayed 4 nights in Mar 2025

10/10 Excellent

Vladan

Stayed 6 nights in Nov 2024

6/10 Okay

Verified traveller

Liked: Staff & service

Buena ubicación

El hotel está ubicado muy cerca de la puerta del Sol, lo que hace que sea muy fácil acceder al metro y recorrer la ciudad con facilidad , también hay muchos lugares para comer y beber. Le hace falta más limpieza sobre todo en la regadera.
Stayed 3 nights in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very conveniently located. Clean and has most needed ammenities
Stayed 4 nights in Nov 2024

10/10 Excellent

Beatriz

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

KAMEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

8/10 Good

Anthony

Stayed 1 night in Oct 2024

10/10 Excellent

Sean

Stayed 1 night in Oct 2024

10/10 Excellent

Eid

Stayed 1 night in Oct 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente!!
Stayed 3 nights in Sep 2024

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