2/10 Terrible
Roberto, Houston
3 May 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Horrible experience. Don't stay at this hotel unless you want to be treated badly. The staff agreed to store my luggage and then mistakenly gave it to another guest who went to the airport. Luckily, that guest recognized the problem and sent my luggage back to the hotel with an Uber. The staff were not helpful at all - they told me I needed a police report before any action could be taken. To make matters worse, the hotel gave me room 113, which was above a nightclub, the noise was unbearable when asking for a room change; Hotel staff said there were no rooms available even though their website showed room availability. On Tuesday I asked to change my room because I suspected that the nightclub would be open on the eve of a holiday and they assured me that it was not necessary because the nightclub was only open on weekends and in fact the nightclub opened that night because it was a holiday. Once again, an absolutely horrible experience: Madrid is a great city, this is a horrible hotel.
Roberto
Stayed 4 nights in Apr 2024