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C. H. Chelo

2.5 star property
Pension in Madrid, steps from Gran Via

Choose dates to view prices

C. H. Chelo, in Madrid's heart, offers a practical retreat with free WiFi in every room. Multilingual staff help guests navigate city highlights, and an area shuttle makes exploration easy. Visitors appreciate the helpful team and proximity to Puerta del Sol.
VIP Access

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • Air conditioning
  • Free WiFi

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Basic Double or Twin Room

Desk, blackout curtains, iron/ironing board, free WiFi

Basic Double or Twin Room

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
LCD TV
Blackout curtains
Shower/bath combination
Private bathroom
Digital channels
Desk
Daily housekeeping
  • 11 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Basic Double Room

Desk, blackout curtains, iron/ironing board, free WiFi

Basic Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
LCD TV
Blackout curtains
Shower/bath combination
Private bathroom
Digital channels
Desk
Daily housekeeping
  • 11 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room (3 people)

Family Room (3 people)

Family Room (3 people)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
LCD TV
Blackout curtains
Shower/bath combination
Private bathroom
Digital channels
Desk
Daily housekeeping
  • 15 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Family Room (4 people)

Family Room (4 people)

Family Room (4 people)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
LCD TV
Blackout curtains
Shower/bath combination
Private bathroom
Digital channels
Desk
Daily housekeeping
  • 22 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Single Room

Single Room

Single Room

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Air conditioning
LCD TV
Blackout curtains
Shower/bath combination
Private bathroom
Digital channels
Desk
Daily housekeeping
  • 6 sq m
  • Sleeps 1
  • 1 Twin Bed

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About the area

Map
Hortaleza 17, 3º Izquierda, Madrid, Madrid, 28004

What's nearby

  • Gran Via - 3 min walk - 0.3 km
  • Puerta del Sol - 8 min walk - 0.7 km
  • Plaza Mayor - 13 min walk - 1.1 km
  • Prado Museum - 13 min walk - 1.1 km
  • Royal Palace of Madrid - 17 min walk - 1.5 km

Getting around

  • Gran Via Station - 3 min walk
  • Madrid Recoletos Station - 12 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 27 min drive

Restaurants

  • ‪Fratelli d'Italia - ‬1 min walk
  • ‪Sidrería El Tigre del Norte - ‬1 min walk
  • ‪Hot Bar - ‬1 min walk
  • ‪Tony Roma's - ‬1 min walk
  • ‪Muerde o Chupa - ‬1 min walk

About this property

C. H. Chelo

Pension near Gran Via
Close to Puerta del Sol and Plaza Mayor, C. H. Chelo has plenty to offer. Stay connected with free in-room WiFi.
Other perks at this pension include:
  • A local area shuttle, a lift and luggage storage
  • Tour/ticket information and multilingual staff
Room features
All guest rooms at C. H. Chelo offer comforts, such as air conditioning, in addition to
Extra conveniences in all rooms include:
  • Bathrooms with shower/bath combinations
  • 22-inch LCD TVs with digital channels
  • Daily housekeeping and desks

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8.4 out of 10, Very good, 178 reviews
The price is NZ$231
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking available (EUR 19 per day)
  • Area shuttle (surcharge)

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 22-inch LCD TV with digital channels

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee: EUR 20 for check-in between midnight and 1:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

The front desk is open daily from 9:00 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 15 per night.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Nearby parking fee: EUR 19 per day (1312 ft away)
  • Late check-in fee: EUR 20 for check-in between midnight and 1:30 AM
  • Rollaway bed fee: EUR 15 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Property is also known as

C. H. Chelo Motel Madrid
C. H. Chelo Motel
C. H. Chelo Madrid
C. H. Chelo
C. H. Chelo Madrid
C. H. Chelo Pension
C. H. Chelo Pension Madrid

Frequently asked questions

Is C. H. Chelo pet-friendly?

No, pets are not allowed at this property.

How much is parking at C. H. Chelo?

This property doesn't offer parking.

What time is check-in at C. H. Chelo?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available from midnight to 1:30 AM for a fee of EUR 20.

What time is check-out at C. H. Chelo?

Checkout is at noon.

Where is C. H. Chelo located?

Located in Madrid Centro, this pension is steps away from Casino Gran Via and Gran Via. Puerta del Sol and Plaza de España - Princesa are also within 10 minutes. Gran Via Station and Chueca Station are within a 5-minute walk.

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C. H. Chelo Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 134 out of 355 reviews
Rating 8 - Good. 148 out of 355 reviews
Rating 6 - Okay. 53 out of 355 reviews
Rating 4 - Poor. 12 out of 355 reviews
Rating 2 - Terrible. 8 out of 355 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Sing

Liked: Cleanliness, staff & service
ok place to stay overnight for a budget
Stayed 3 nights in Sep 2025

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value, it’s not the Hilton but provides a friendly welcome by the owner, clean comfortable bed and clean shower which is all you need.
Stayed 3 nights in Jul 2024

10/10 Excellent

REMIGIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great like it
Stayed 1 night in Jan 2025

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location - small, but clean. Very friendly and helpful management. Will definitely recommend!
Stayed 5 nights in Sep 2022

10/10 Excellent

Grazyna

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, two blocks from Gran Vía. Good food on this small street, not expensive. Important to us: there is an elevator! Building is safe, closed for the night. Lots of small, useful stores right next to the building, including grocery stores. Very convenient. Uber from there to the Golden Triangle museums is just about 10 Euros. Staff very nice. They even gave me a card to use in the subway, I just needed to add some money to it. Gave it back for future costumers.
Stayed 4 nights in Jun 2025

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Los anfitriones !!! Siempre están disponibles aparte de buenas personas! Buen servicio y limpieza!!!!
Stayed 7 nights in Oct 2025

10/10 Excellent

Marie-Claude

Liked: Cleanliness, staff & service, property conditions & facilities
La chambre était vraiment top et bien située. La seule chose est que le lavabo est minuscule et il y a une tablette installée juste au dessus, ce que rend les choses très difficiles! À parr ça, on a adoré notre séjour!
Stayed 1 night in Oct 2025

10/10 Excellent

Lesly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación muy limpia y confortable
Stayed 1 night in Oct 2025

6/10 Okay

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything.
Stayed 4 nights in Oct 2025

6/10 Okay

MIGUEL ANGEL

Liked: Cleanliness
Disliked: Staff & service, amenities
Puerta de la ducha, también que su personal.este atento, se me olvidó una bolsa con algunas compras, tuve que salir temprano al aeropuerto pero una vez cerrada la puerta ya no pude ingresar y se limitaron a decirme que el personal entraba a las 9, lamentablemente perdí mis compras!
Stayed 3 nights in Oct 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and pleasant, but one night soap and shampoo were not replaced. External door to the property had a broken lock on the third day, so we had to call for entry, which was difficult. These were minor concerns. Overall, the property was nice and the staff friendly.
Stayed 4 nights in Oct 2025

2/10 Terrible

Mary Jane

Disliked: Cleanliness, staff & service, property conditions & facilities
The room smelled like mold and the toilet had the paper across to show it was cleaned but when the lid was lifted there was urine and toilet paper in the toilet so obviously not cleaned. I told the staff I could not stay there with mold and they refused to give me a refund for 3 of the 5 nights. I have never had to leave a place before and angry they won’t provide a refund.
Stayed 4 nights in Sep 2025

10/10 Excellent

Fernanda

Liked: Cleanliness
No hay recepción prácticamente está solo y es autoservicio por lo que si necesitas algo pues no hay quien te ayude. Está muy cerca de gran via y hay tiendas y lugares para comer muy accesible
Stayed 2 nights in Sep 2025

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice but small.
Stayed 4 nights in Sep 2025

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
La señora que me recibió dejó que pudiera guardar mi equipaje antes del check in pues llegué temprano y tuvo mi cuarto listo súper rápido. Súper amable. Muchísimas gracias. Necesitaba un lugar donde dormir una noche de escala en la ciudad sin demasiado lujo y con aire acondicionado para combatir los 40 grados de Madrid y el hotel fue muy conveniente en cuanto relación precio/calidad. La habitación era pequeña y también el baño pero suficiente para un viajero solo. Saludos.
Stayed 1 night in Aug 2025

10/10 Excellent

Sasho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente servicios calidad precio

Mi sorpresa fue cuando entre en la habitación. No me esperaba una habitación tan limpia y amplia. El baño muy limpio también. Todo funciona a la perfección. El personal muy amable. Se agradece que hay gente amable todavia. Recomiendo este hostal 100%
Stayed 1 night in Jul 2025

10/10 Excellent

MARIA CRISTINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un 10 en ubicación

El personal es amable y tiene una excelente urbanización
Stayed 4 nights in Jul 2025

6/10 Okay

Owe Bjoern

Liked: Cleanliness
Disliked: Staff & service

LITT MERKELIG STED, MEN SENTRALT

Jeg bodde her 5 netter ifm ferietur i Spania inkl Madrid. Jeg har virkelig problemer med å gi en rettferdig og beskrivende anmeldelse, da inntrykkene spriker voldsomt Først det positive; Selve rommet hadde grei størrelse og hadde komfortable senger. Alt var godt rengjort. De nødvendige fasiliteter fungerte fint; AC, lite kjøleskap, TV og WIFI. Møblene på rommet (bord, skap og senger) virket hjemmesnekret, men fungerte Rommet og badet blir rengjort hver dag, såfremt en melder fra 👍👍👍 Det som definitivt var negativt; rommet er EKSTREMT lydt - en hører godt selv en normal samtale fra naborommet & gang. Det gir en viss indikasjon at det utdeles ørepropper ved ankomst. 😳😳😳 Baderommet var knøttlite, men det verste er vasken som er latterlig liten 😱😱😱 - se bilde Hotellet ligger i tredje etasje i en leiegård med heis, i en gate med HØYT støynivå 😣😣😣, men kun få minutters gåavstand til Gran Via - mao VELDIG sentralt i Madrid sentrum. 👍👍👍 Bortsett fra ved innsjekk møtte jeg aldri personalet. Det er KUN oppgitt et Whatsapp nr som kan benyttes i nødstilfelle. Hva skal en da mene / skrive om stedets service ??? 🤔 🤔 🤔 Totalt sett ga stedet lav verdi for pengene, men jeg opplevde ingen dramatikk ifm oppholdet
Stayed 5 nights in Apr 2025

8/10 Good

Laurens

Liked: Cleanliness, staff & service, property conditions & facilities
Ideale locatie en alles in de buurt.
Stayed 5 nights in Jul 2025

8/10 Good

nicole

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

bom pelo valor

Ficamos 5 diarias e preciso dizer que pelo custo benefício valeu muito a pena. O Hostel esta muito bem localizado, muito perto da gran via e de outras atracoes turísticas. O metro tambem esta a poucos minutos a pe, o que facilita para distancias mais longas. O quarto é grande, conta com ar condicionado, oferecem toalhas e itens de higiene, e realizam limpeza todos os dias. Diria que o unico ponto negativo em nossa estadia foi nao ter uma recepção para nos receber. O hostel é apenas uma porta no meio na rua, que facilmente se passa despercebido. Alem disso, o edificio é compartilhado com outros hostel e nao tem como saber onde ir a nao ser ir tentando entrar em cada andar (para futuros hospedes esta no 3 andar). O wifi não funcionou nenhum dia, mandamos msg inumeras vezes para a recepção, e nao houve sequer uma resposta. Como nunca tinha alguém na recepcao o problema nao foi resolvido. Apesar disso, ainda recomendaria o hostel pelo otimo custo benefício.
Stayed 4 nights in Jun 2025

2/10 Terrible

Annita

Disliked: Cleanliness, amenities, property conditions & facilities
Poca sicurezza
Stayed 5 nights in Jul 2025

10/10 Excellent

Guadalupe

Liked: Cleanliness, amenities, property conditions & facilities
Excelente servicio, se nos olvidó algo y rápidamente nos contactaron, súper buena ubicación.
Stayed 2 nights in Jul 2025

10/10 Excellent

Chesare

Liked: Cleanliness, amenities, property conditions & facilities
Muy limpio y tranquilo y cercas de todo, muy buena ubicación
Stayed 10 nights in Jun 2025

10/10 Excellent

Renata Liliane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente localização, conseguimos fazer à pé a maioria dos pontos turísticos. Rua super movimentada e tudo muito próximo. Pertissimo da Gran Via. Unico desconforto foi o banheiro, ruim, principalmente para idosos, extremamente pequeno e com banheira na parte do chuveiro, o que dificultava a saída do banho. De resto, muito bom!
Stayed 5 nights in Jun 2025

8/10 Good

Yumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located good area, near from downtown. few minutes from the supermarket. Stuffs are nice and kind.
Stayed 2 nights in Jun 2025