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Reviews of ACE Hôtel Lyon Vénissieux

3 out of 5
ACE Hôtel Lyon Vénissieux
385 Route de Vienne, Venissieux, Rhône

Reviews

9.2

Wonderful

Rating 10 - Excellent. 117 out of 182 reviews" "
Rating 8 - Good. 55 out of 182 reviews" "
Rating 6 - Okay. 6 out of 182 reviews" "
Rating 4 - Poor. 2 out of 182 reviews" "
Rating 2 - Terrible. 2 out of 182 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Youwen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it is good.
Stayed 2 nights in Apr 2024

10/10 Excellent

giedrius

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from ACE LYV on 2 Mar 2024
Merci pour votre excellente note, au plaisir de vous accueillir de nouveau !

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Direction Ace Hôtel Lyon Vénissieux on 17 Oct 2023
Merci pour votre excellente note, au plaisir de vous accueillir de nouveau !

8/10 Good

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and spoke perfect English (as my language ended at School French)
Stayed 2 nights in Oct 2023
Response from Direction Ace Hôtel Lyon Vénissieux on 17 Oct 2023
Thank you - we do our best to make your stay as confortable as possibleSee you soon !

4/10 Poor

Erika

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
This is not somewhere I would stay again. The air conditioning did not work and it was hot. There were only bath towels and no hand towels. Carpets need replacing in the rooms and hallways. We did not like the overall feel of this hotel and nor the area it's in. The only plus were the staff who were very friendly and helpful.
Stayed 1 night in Sep 2023
Response from Direction Ace Hôtel Lyon Vénissieux on 17 Oct 2023
Thank you, we did the best for you and we are sorry that your stay wasn't as good as you wished.We'll do better the next time !

10/10 Excellent

Meagan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from ACE LYV on 30 Sept 2023
Merci à vous !Votre excellente note nous encourage à faire encore mieux !Au plaisir de vous accueillir à nouveau

6/10 Okay

Frank

Travelled with family
Liked: Property conditions & facilities
Offer a room not cleaned
We checked in after 3pm, but the hotel offer one room without cleaning - still in toilet bowl. Contacting the front desk, they said the room can be make in 30-40 min: But we are not coming to see how the hotel make a room. They later change to offer another cleaned room - then why not from beginning, but make the guest suffer?
Stayed 1 night in Sep 2023
Response from ACE LYV on 30 Sept 2023
Very sorry !We'll do better for your next stay !

8/10 Good

Mustafa

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad
Stayed 1 night in Sep 2023
Response from ACE LYV on 30 Sept 2023
Merci de votre retour,nous vous accueillerons toujours avec plaisir.

8/10 Good

Yasser

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from ACE LYV on 14 Sept 2023
Merci de votre bon retour.Nous vous accueillerons toujours avec sourire.

10/10 Excellent

Kenton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprised at how nice this hotel was!
Very good stay for 2 nights. The staff were pleasant and helpful. Special shout out to Menia, who gave us lots of good information and returned to us an envelope with money that we accidentally left at the reception desk. Room 105 was quiet, clean and comfortable. The breakfast buffet was very good. The free provided parking was ideal--we were able to leave our rental car there and take the nearby bus directly into the city center. Next door to the hotel is a KFC for a quick bite or a soda, and there was a gas station just 1 block away. The area may not seem like much, but this hotel is really great, especially for the reasonable price we paid! t
Stayed 2 nights in Jun 2023
Response from ACE LYV on 16 Jul 2023
Thank you very much. It was a real plaisure for us to welcome you.

8/10 Good

Zhiqiang, Livermore

Liked: Cleanliness, staff & service, property conditions & facilities
staff is very helpful
Stayed 1 night in Jun 2023
Response from ACE LYV on 16 Jul 2023
Merci pour votre note !A très bientôt

10/10 Excellent

caitlin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really like our stay here as it was quiet and the staff was friendly. They know english very well, so if you dont speak French its a huge plus. We felt safe here, there were food options within 2 blocks of the hotel, and free parking.
Stayed 1 night in May 2023
Response from ACE LYV on 11 Jun 2023
Thank you !We improve ourselves all days cause of foreigns hosts like you.See you soon !

10/10 Excellent

paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk girl that greeted us on arrival had a lovely smile and was very welcoming. The room was very comfortable and spacious with good sound insulation. They have on-site parking which was very reasonably priced for the night.The breakfast was a buffet and again very good and moderately priced.
Response from ACE LYV on 12 Apr 2023
Thank you very much. Great to receive you again soon !

10/10 Excellent

Mazen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect, specially the staff. I highly recommend.
Stayed 2 nights in Mar 2023
Response from ACE LYV on 12 Apr 2023
Bonjour,Merci beaucoup pour votre excellente note !Au plaisir de vous accueillir prochainement.A très bientôt

8/10 Good

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Direction Ace Hôtel Lyon Vénissieux on 25 Mar 2023
Merci pour votre noteN'hésitez pas à laisser un commentaire rapide : cela nous permet de nous améliorer.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parfait ! Si je doit séjourner dans le coin j’y retournerais les yeux fermer
Stayed 1 night in May 2024

8/10 Good

Olivier

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Séjour ok mais un peu bruyant
Stayed 1 night in Mar 2024

10/10 Excellent

skander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Michel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bien , petit déjeuner parfait
Stayed 2 nights in Mar 2024

10/10 Excellent

isabelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel propre et personnel à l écoute
Stayed 1 night in Feb 2024
Response from ACE LYV on 2 Mar 2024
Merci pour votre excellente note, au plaisir de vous accueillir de nouveau !

10/10 Excellent

Erick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE
Stayed 1 night in Dec 2023
Response from ACE LYV on 2 Mar 2024
Merci pour votre excellente note, au plaisir de vous accueillir de nouveau !

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Je sais journée Ace Hôtel pour le travail c'était très bien, si je dois retourner à Euro expo je reprendrai cet hôtel
Stayed 1 night in Jan 2024
Response from ACE LYV on 2 Mar 2024
Merci pour votre excellente note, au plaisir de vous accueillir de nouveau !

10/10 Excellent

Ouaiba

Liked: Staff & service, property conditions & facilities, room comfort
Propre a moi même
Convenable
Stayed 1 night in Dec 2023
Response from ACE LYV on 2 Mar 2024
Merci pour votre excellente note, au plaisir de vous accueillir de nouveau !

8/10 Good

jerome

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from ACE LYV on 2 Mar 2024
Merci pour votre excellente note, au plaisir de vous accueillir de nouveau !

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Stayed 1 night in Dec 2023
Response from ACE LYV on 2 Mar 2024
Merci pour votre excellente note, au plaisir de vous accueillir de nouveau !

10/10 Excellent

Alexandre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top
Impeccable, l'hôtel tout neuf et très propre. Le personnel très sympa
Stayed 1 night in Dec 2023
Response from ACE LYV on 2 Mar 2024
Merci pour votre excellente note, au plaisir de vous accueillir de nouveau !

10/10 Excellent

tariq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre moderne confortable
Chambre très confortable parfaitement insonorisée malgré la proximité de la double voie. Parking gratuit sur place. Restauration et commerce à proximité
Stayed 2 nights in Dec 2023
Response from ACE LYV on 2 Mar 2024
Merci pour votre excellente note, au plaisir de vous accueillir de nouveau !

8/10 Good

Alberic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from ACE LYV on 2 Mar 2024
Merci pour votre excellente note, au plaisir de vous accueillir de nouveau !

10/10 Excellent

VINCENT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent rapport qualité prix
Chambre confortable et très propre. Literie de bon standing. Personnel impliqué et très professionnel. Excellent rapport qualité prix. Grande tv avec chromecast et seche cheveux à disposition.
Stayed 1 night in Dec 2023
Response from ACE LYV on 2 Mar 2024
Merci pour votre excellente note, au plaisir de vous accueillir de nouveau !

8/10 Good

Jean-Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from ACE LYV on 2 Mar 2024
Merci pour votre excellente note, au plaisir de vous accueillir de nouveau !

4/10 Poor

Catherine

Stayed 1 night in Dec 2023
Response from ACE LYV on 2 Mar 2024
Nous sommes navrés d'apprendre que votre séjour n'était pas à hauteur de vos attentes. N'hésitez à laisser des commentaires écrits pour améliorer nos services.

10/10 Excellent

Valentin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agréable, personel accueillant, petit déjeuner au top, propreté.
Stayed 1 night in Nov 2023
Response from ACE LYV on 28 Nov 2023
Merci pour votre excellente note, au plaisir de vous accueillir de nouveau !

10/10 Excellent

Nursen

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from ACE LYV on 28 Nov 2023
Merci pour votre excellente note, au plaisir de vous accueillir de nouveau !

10/10 Excellent

Nora

Stayed 1 night in Nov 2023
Response from ACE LYV on 28 Nov 2023
Merci pour votre excellente note, au plaisir de vous accueillir de nouveau !

10/10 Excellent

Aminata

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon rétablissement
Chambre agréable et propre. L'accueil du personnel au top. Hôtel de périphérie agréable
Stayed 1 night in Nov 2023
Response from ACE LYV on 28 Nov 2023
Merci pour votre excellente note, au plaisir de vous accueillir de nouveau !

10/10 Excellent

Antony

Stayed 2 nights in Nov 2023
Response from ACE LYV on 28 Nov 2023
Merci pour votre excellente note, au plaisir de vous accueillir de nouveau !

8/10 Good

Nicolas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from ACE LYV on 28 Nov 2023
Merci pour votre excellente note, au plaisir de vous accueillir de nouveau !

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from ACE LYV on 28 Nov 2023
Merci pour votre excellente note, au plaisir de vous accueillir de nouveau !

10/10 Excellent

Oceane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from ACE LYV on 28 Nov 2023
Merci pour votre excellente note, au plaisir de vous accueillir de nouveau !

10/10 Excellent

Denis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien accueilli à la réception, l'hôtel est très propre et calmer et il possède son propre parking. Il est également proche de restaurants. Dernier point, le petit déjeuner est complet , il y a tout ce qu'il faut.
Stayed 1 night in Oct 2023
Response from ACE LYV on 28 Nov 2023
Merci pour votre excellente note, au plaisir de vous accueillir de nouveau !

10/10 Excellent

Cheribia Nabila

Stayed 1 night in Oct 2023
Response from ACE LYV on 28 Nov 2023
Merci pour votre excellente note, au plaisir de vous accueillir de nouveau !

2/10 Terrible

Alexandre

Stayed 1 night in Oct 2023
Response from ACE LYV on 2 Mar 2024
Nous sommes navrés d'apprendre que votre séjour n'était pas à hauteur de vos attentes. N'hésitez à laisser des commentaires écrits pour améliorer nos services.

10/10 Excellent

Claude

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from ACE LYV on 28 Nov 2023
Merci pour votre excellente note, au plaisir de vous accueillir de nouveau !

8/10 Good

Stephane

Stayed 1 night in Oct 2023
Response from ACE LYV on 28 Nov 2023
Merci pour votre excellente note, au plaisir de vous accueillir de nouveau !

10/10 Excellent

Claude

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from ACE LYV on 28 Nov 2023
Merci pour votre excellente note, au plaisir de vous accueillir de nouveau !

10/10 Excellent

Francoise

Stayed 1 night in Oct 2023
Response from Direction Ace Hôtel Lyon Vénissieux on 17 Oct 2023
Merci pour votre excellente note, au plaisir de vous accueillir de nouveau !

10/10 Excellent

Francoise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super agréable le personnel la chambre le prix ….
Stayed 1 night in Oct 2023
Response from Direction Ace Hôtel Lyon Vénissieux on 17 Oct 2023
Merci pour votre excellente note, au plaisir de vous accueillir de nouveau !

10/10 Excellent

Cheribia Nabila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Direction Ace Hôtel Lyon Vénissieux on 17 Oct 2023
Merci pour votre excellente note, au plaisir de vous accueillir de nouveau !

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saludos
Muy bien
Stayed 1 night in Sep 2023
Response from Direction Ace Hôtel Lyon Vénissieux on 17 Oct 2023
Merci pour votre très bonne note note, au plaisir de vous accueillir de nouveau !

8/10 Good

Onintsoa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rapport qualité prix intéressant.
Stayed 1 night in Sep 2023
Response from ACE LYV on 30 Sept 2023
Merci pour vos notes et commentairesAu plaisir de vous accueillir de nouveau !