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"Great location and very friendly and helpful staff. Parking was a bit of an issue as we arrived later in the afternoon. Hotel was pleasant for a one night stay but small room and a large stain on the carpet greeted us as we opened the door to enter. Had all the amenities necessary."

"Great property right in the heart of Frome. Breakfast lovely and spacious room "

"The property is in the middle of town so very convenient for a look around the following day. There was plenty of room for the 3 of us in the room (69 year olds). The beds were comfy and clean as was the bathroom. The decor was a little sad in the rooms but the comfort and price more than met expectations. My biggest concern was that we were put in the 2nd floor, with no lift and I have big mobility problems and struggled to get up and down the stairs. When asked if there was a similar room on the bottom floor I was told it was for two adults and a child only. I feel this is discriminating against disabled people (pensioners) who may not want a single room. And the risks of vacating the hotel in case of a fire would be a huge problem. To finish on a high note, the breakfast was very good, and we went back for a drink at lunch time and the food looked amazing but we were too full to eat after the size of the breakfast. "

"The hotel was nice but the rooms weren’t sound proof so we could j"

"First time staying in The Merchant and although the single bed room was a bit of a hike from reception it was clean and comfortable Staff were very welcoming especially at breakfast which was an excellent buffet"

"Kitchen had just closed when I arrived in the evening (midweek) but remaining catering staff offered me soup and sandwiches. Always a most enjoyable stay."

"We were very happy with our stay, chose this hotel because of it's location, easy walk into Shaftesbury and gold hill, and next day to stourhead national trust. The room was very clean and everything worked ok but the room decor reflected the 3 star rating, but the bar and dinning areas were more like 4/5 star and also the food and service one of the best Sunday carveries ever, would return just for that, and then to top that the full English breakfast wow, that was definitely 5 star, the staff were very friendly and helpful, the hotel has a large car park area which is shared by day visitors for restaurant and swimming pool which is free to guests, although the building looks a little tired we would use again because of the price, The only suggestion I would make is to separate the guests parking area from visitors . "

"Excellent stay due to the clean , comfortable room and the delicious breakfast , parking was understandably on a first come first served basis ."

"The location is superb and convenient to get to places with ease. We were disappointed with reception staff upon arrival. No real welcome, no clear message of how to find our caravan (too busy having personal conversations). No information on how to use items, no clear message that WiFi wasn’t available although we had expected WiFi (thought we had booked a place with WiFi) explained we has a child with ASD hoping we would have been offered an upgrade but no…so don’t be blinkered that you have paid for luxury but definitely nothing luxury about their caravan. On the surface the caravan did look clean until we were removing sofa cushions looking for the bed - crisps, money, dust, fluff not pleasant. In storage outside old boots that’s obviously been left behind. No bedding for sofa bed, waited 4 hours then contacted out of hours, must say they were VERY good. Facilities on site were good and our 14 year old enjoyed the amusements. Again staff there were good."