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"When we arrived, the staff just let us know we will not be getting our room and we have to share a room with our friends. Horrible horrible experience. The next night they did give us room, but even then the experience was not pleasant. "

"Beautiful Riad with palace like details and feel in the center courtyard, nice hospitality and staff. Cant beat this Riad in value and location as well. Go for it."

"Breakfast was good"

"Awesome "

"Don’t stay here unless cheapness or closeness to the train station is imperative. Elevator is a rickety old coffin made in the 80s with missing buttons and things to together with duct tape, the lobby call button is held on with a zip tie, my shower head was broken so non of the water came from the main nozzle, came out the sides and the drain didn’t work quickly so if you were in there more than 5 mins the water level would rise and flood the bathroom, the toilet button was snapped off and the first time I used it it worked and then didn’t work again as the water would constantly flow so couldn’t flush the toilet, ask them at reception to fix, said someone would come, they didn’t, asked them again, same thing, didn’t bother asking again. Fez is really hot compared to other cities in Morocco, it was like 29C - 32C the whole time I was there, my air condition unit was ancient, didn’t work, only pumped out warm air, learned this the first night, the next day u went down stairs to ask about the air conditioning, wether maybe I was using it wrong or if I could be moved to another room with working aircon, they said no aircon doesn’t work in any room, no idea if that’s true but it was sweltering hot for someone from a cold country like me and she was really rude and aircon was in the promised amenities, so if you do come her don’t come in spring or summer coz you’ll sweat to death, I asked them if I could get an electrical fan since the air con didn’t work, she made a face said no"

"Absolutely stunning place. Friendly staff ready with helpful recommendations. Very friendly owner! Great location just outside of the Medina. You can pretty much walk to all that Fes offers"

"Breakfast was very well prepared and delicious. Mehdi was attentive and helpful and went above and beyond. Unfortunately, the riad itself left little to be desired and felt dated, dark and lacked cleanliness. Our ground floor room didn’t feel safe with a secure door as it felt loose in its place, and furthermore, the lock broke (however Mehdi promptly provided a replacement. "

"we were nervous when we first arrived because we had to travel thru the medina to get to the Riad...the roads were like alleys-dark, spooky..like going thru a maze...google maps were not accurate..however, once we found it and came inside, Alassala was fabulous, the staff was excellent, the food was good, the rooms were fabulous, one staff member "Ali" went out of his way to help us with suggestions of where to go and how to get there"

"The Riad is beautiful, traditional. The staff (Hassan and others) were extremely attentive. They even put together a care package for us since we needed to leave early in the morning. This is a quiet Riad in a residential part of the Medina but very close to everything the Medina offers. The food was delicious (although this is not a Riad with a proper restaurant and does not have a bar). Comfortable beds and good water pressure! Highly recommended."