Best Western in Los Gatos Creek Trail from NZ$209

"The room was very clean, and the staff were friendly. However, the only issue was that I could hear noise from the outdoor parking lot in the middle of the night—perhaps from a tow truck or something similar."

"Easy shuttle "

"La Bahía was a really good choice for our honeymoon. The location is excellent, right across from the Santa Cruz pier and beach, and the property felt newly renovated. Everything looked clean, fresh, and updated. The staff were friendly and helpful throughout our stay, and the room itself was spacious and comfortable. We chose a partial ocean view instead of an accessible room because we wanted the better view, and it still worked well for us. For accessibility, the carpet was thick but manageable, the doorways were easy to get through in a manual chair, and the room felt spacious enough to navigate comfortably. The hotel is also right off the main street, which made it easy to roll up and down the boardwalk. There is an automatic door button outside the building, though not one inside, but staff were usually quick to help. The pool and hot tub were standout amenities. The pool had a chair lift available, which I appreciated seeing even though I did not use it. The hot tub was especially easy to use. The hand rails made it much easier for me to lift myself up, move my legs over, and get settled without dealing with slippery tile or awkward entry. Room service was also very good. The only downside during our stay was High Tide. We waited about 35 minutes for one plate of pesto rigatoni, and the interaction afterward with the waitress and manager felt a little awkward. Overall, we really enjoyed the stay and would absolutely come back."

"Friendly staff. Clean rooms and right next to an excellent Deli/Market. Surrounded with great scenery."

"Room was worn beyond normal wear and tear. Bed frames were ripped, walls were scuffed and dirty with splatters. Curtians didnt even match. Furniture drawers were broken. Beds squeaked everytime you turned over. It felt like the quality of a cheap motel but charges way more. Shower heads were grossly dirty. Microwave had nasty food gunked on the top. When asked for them to clean shower heads and microwave, they never did. We could not wait to get out of the room and avoided it as much as possible. Coffee was not served at 8am like they said. Staff was consistently not at front. While we were waiting, others eventually walked away as well because they were tired of waiting to talk with staff at front. No one showed for over 15 min. ONLY good thing was location and view. You can walk to boardwalk, pier, coffee shops, restaurants, etc. The pictures and outside are deceiving. Not sure about others rooms but avoid room #207. "

"Pleasant stay "

"Yes"

"I unfortunately had to give it one star, as the air conditioning in our room was faulty and made for a miserable stay. My concerns weren't taken seriously and it left me unable to sleep. After calling the front desk, it took three calls before anyone was even sent to the room, and all the technician did was turn it back on and tell me it was working fine, even though it clearly had not all day. I expressed my concerns but was told it was fixed, only to have it shut off multiple times during the night. During a heat wave, especially, this is inexcusable. Add in that I currently am wearing a cast, which made the heat extra unbearable. I had to get up multiple times during the night when I woke up from the heat climbing in the room, to try in vain to restart the air. This was not only miserable, but also unsafe for my injury. Not only did I waste much of my evening trying to deal with this, and miss a whole night of sleep, but my concern was not even taken seriously. The next day the front desk said they would email me about doing something to compensate but I never heard from them. They did cover parking, but a $20 discount for wasting both my evening and my night of sleep does not feel like nearly enough. I also don't trust that they even fixed anything, since they ignored my concerns so fully. I wonder if all of their rooms have faulty air. While the facility is beautiful, we will not be back and would urge you to skip this choice as well. "

"Nice and clean room with balcony spacious bathroom."