Front of property - evening/night

Reviews of Shutters on the Beach

5 out of 5
Shutters on the Beach
1 Pico Blvd, Santa Monica, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 388 out of 524 reviews" "
Rating 8 - Good. 80 out of 524 reviews" "
Rating 6 - Okay. 30 out of 524 reviews" "
Rating 4 - Poor. 15 out of 524 reviews" "
Rating 2 - Terrible. 11 out of 524 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was amazing, food was great, ambiance! Just great!
Stayed 2 nights in Mar 2024
Response from Christophe on 27 Mar 2024
Dear Lisa,We're thrilled to know you feel this way about us! Thank you for the positive review. We would love to welcome you soon.Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

David WH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is one of the best hotels in the country
Stayed 1 night in Mar 2024
Response from Christophe on 27 Mar 2024
Dear David, Thank you for referring to us as "the best hotels in the country". We are ecstatic to hear that. We look forward to welcoming you back to the beach.Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Christophe on 27 Mar 2024
Dear Oliver, Thank you for the five-star review! We look forward to your return.Sincerely, Christophe BaratonGeneral Manager

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at a beautiful property. Looking forward to returning.
Stayed 1 night in Mar 2024
Response from Christophe on 25 Mar 2024
Dear Katherine,We're thrilled to know you feel this way about us! Thank you for the positive review. We look forward to your return.Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Lynn, Tucson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property but could use some updating
Stayed 2 nights in Mar 2024
Response from Christophe on 27 Mar 2024
Dear Lynn,Thank you for the review. We appreciate your constructive feedback. We hope to welcome you back again soon.Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Ana Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture and decor. Attention to detail. Very very nice and service oriented staff. Attention to detail in amenities and decor in our rooms. Live music in lobby bar. 👍👍👍
Stayed 1 night in Mar 2024
Response from Christophe on 25 Mar 2024
Dear Ana Maria,Thank you for the five star review! We are pleased to hear that you enjoyed your visit to Shutters on the Beach. We look forward to your return.Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and best service we have had in a long time. Rooms were beautiful and bed really comfy. Location and view very spectacular.
Stayed 2 nights in Mar 2024
Response from Christophe on 18 Mar 2024
Dear Ben,Thank you so much for your wonderful review! It makes us ecstatic to hear that our team's service was the best you experienced in a long time. We will make sure to share these comments with our entire team. We look forward to welcoming you back.Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Tara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about Shutters
Stayed 1 night in Feb 2024
Response from Christophe on 15 Mar 2024
Dear Tara,Thank you for the five star review! We are pleased to hear that you enjoyed your visit to Shutters on the Beach. We look forward to your return.Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Kate, Mercer Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Christophe on 20 Mar 2024
Dear Kate,We are delighted to hear you are enjoying your time with us. Thank you for your lovely review. We hope to welcome you back again soon!Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amenities, and spa
Stayed 3 nights in Feb 2024
Response from Christophe on 27 Feb 2024
Dear Amanda, We're thrilled to know you feel this way about us! Thank you for the positive review. We would love to welcome you soon.Sincerely, Christophe BaratonGeneral Manager

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Christophe on 20 Mar 2024
Dear Jordan,We are delighted to hear you are enjoying your time with us. Thank you for your lovely review. We hope to welcome you back again soon!Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Always such a great place. Relaxing, quiet, perfect beach. Snd last night the piano player was fantastic
Stayed 2 nights in Jan 2024
Response from Christophe on 27 Feb 2024
Dear Scott,We are delighted to hear you are enjoying your time with us. Thank you for your lovely review. We hope to welcome you back again soon!Sincerely, Christophe BaratonGeneral Manager

10/10 Excellent

D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is exceptional! I was there a week earlier and came back, and they remembered me. It feels like a big hotel with a small entrepreneurial spirit that’s awesome. Thank you.
Stayed 2 nights in Dec 2023
Response from Christophe on 27 Feb 2024
Dear D, Thank you for sharing your thoughts regarding your stay with us. We are so pleased you enjoyed your stay and look forward to your return!Sincerely, Christophe BaratonGeneral Manager

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed visit.
Stayed 1 night in Oct 2023
Response from Christophe on 27 Feb 2024
Dear Melissa,Thank you for your kind words! We are pleased to hear that you enjoyed your visit to Shutters on the Beach. We look forward to your return.Sincerely, Christophe BaratonGeneral Manager

10/10 Excellent

Ross, Edinburgh

Stayed 2 nights in Jan 2024
Response from Christophe on 27 Feb 2024
Dear Ross, Thank you for the five-star review! We are thrilled to hear you enjoyed your stay at our Beach House. We look forward to your return.Sincerely, Christophe BaratonGeneral Manager

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service. Beautifully maintained. Great location. I can understand the longevity of the reputation of this establishment!
Stayed 1 night in Jan 2024
Response from Christophe on 27 Feb 2024
Dear Lena,We appreciate the wonderful feedback about your recent stay! Looking forward to welcoming you back to the beach soon. Sincerely, Christophe BaratonGeneral Manager

10/10 Excellent

VANDANA

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Christophe on 27 Feb 2024
Dear Vandana,Thank you for the five star review! We are pleased to hear that you enjoyed your visit to Shutters on the Beach. We look forward to your return.Sincerely, Christophe BaratonGeneral Manager

8/10 Good

Miss

Stayed 1 night in Dec 2023

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful and relaxing hotel by the beach. The room is spacious and beautifully decorated. The food was delicious. A very relaxing ambiance
Stayed 3 nights in Dec 2023
Response from Christophe on 11 Dec 2023
Dear Amal,We appreciate the wonderful feedback about your recent stay! Looking forward to welcoming you back to the beach soon. Sincerely, Christophe BaratonGeneral Manager

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Christophe on 11 Dec 2023
Dear Alexis, Thank you for the five-star review! We look forward to your return.Sincerely, Christophe BaratonGeneral Manager

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Christophe on 11 Dec 2023
Dear Francis,We are delighted to hear you are enjoying your time with us. Thank you for your lovely review. We hope to welcome you back again soon!Sincerely, Christophe BaratonGeneral Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Christophe on 5 Dec 2023
Dear David, We're thrilled to know you feel this way about us! Thank you for the positive review. We would love to welcome you soon.Sincerely, Christophe BaratonGeneral Manager

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom needs a little renovation and the shower is small.
Stayed 1 night in Nov 2023
Response from Christophe on 28 Nov 2023
Dear Cynthia,Thank you for taking the time to leave a review. We appreciate the constructive feedback and will share your team.Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Christiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I LOVE this luxurious, warm and inviting hotel!!!
An amazing two-night stay. My first time at Shutters, other than for lunch a few years ago. LOVE this property! Rooms are luxurious, so comfortable and tastefully 'homey'. You don't feel like you're in a hotel room but rather in someone's lovely home. The lobby bar and lounge area with live music and light bites are so inviting. The beachside restaurant is lovely and you can't beat the location, right on the beach, for this property. The staff was terrific, every single one of them. Christy and Kevin at the front desk were particularly helpful. I could go on, but in short, I highly recommend this property and am going back! :)
Elegant and cozy lobby lounge.
Front end of large pool deck with tons of lounge chairs. Bar and food service available.
Sunset from the pool deck level.
Partial view of King Room.
Stayed 2 nights in Sep 2023
Response from Christophe on 27 Nov 2023
Dear Christiane, Thank you for sharing your thoughts regarding your stay with us. We are so pleased you enjoyed your stay and look forward to your return!Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was smaller than I expected but still very adequate
Stayed 3 nights in Nov 2023
Response from Christophe on 16 Nov 2023
Dear John, Thank you for taking the time to leave a review. We are delighted to hear you enjoyed your stay overall. We hope to see you again soon.Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Darrin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Christophe on 8 Nov 2023
Dear Darrin, Thank you for taking the time to leave a review. We are happy to hear you enjoyed your stay. We hope to welcome you back soon.Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Anastasia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning property! Worth the price. Although there was no room upgrade, the room was lovely. Highly recommend.
Stayed 2 nights in Oct 2023
Response from Christophe on 3 Nov 2023
Dear Anastasia, Thank you for taking the time to leave a review. We are delighted to hear you enjoyed your visit overall. We look forward to your next visit.Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Grant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice
Stayed 1 night in Oct 2023
Response from Christophe on 23 Oct 2023
Dear Grant,We appreciate the wonderful feedback about your recent stay! Looking forward to welcoming you back to the beach soon. Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally nice. Views are amazing
Stayed 1 night in Oct 2023
Response from Christophe on 16 Oct 2023
Dear Julie,Thank you for sharing your thoughts regarding your stay with us. We are so pleased you enjoyed your stay and look forward to your return!Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Christophe on 30 Oct 2023
Dear Dawn, Thank you for sharing your review regarding your stay with us. We are so pleased you enjoyed your stay and look forward to your return!Sincerely, Christophe BaratonGeneral Manager

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfecto!
Stayed 2 nights in Sep 2023
Response from Christophe on 29 Sept 2023
Dear David, Thank you for your positive review! We are delighted to hear that you enjoyed your stay with us. We look forward to your return.Sincerely, Christophe BaratonGeneral Manager

10/10 Excellent

Jeanne

Stayed 1 night in Sep 2023
Response from Christophe on 18 Oct 2023
Dear Jeanne,Thank you for the five-star review! We are delighted to hear you enjoyed your time with us. We hope to welcome you back to Santa Monica again soon.Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

James, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the best “on the beach” hotel in Santa Monica. Kevin at the front desk is a customer service master, you’re always greeted by happy, attentive staff and the overall service is 5 star.
Stayed 2 nights in Sep 2023
Response from Christophe on 26 Sept 2023
Dear James,Thank you for the wonderful review! We will share your glowing feedback with Kevin. We look forward to your return.Sincerely,Christophe BaratonGeneral Manager

8/10 Good

Elizabeth J

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and very comfortable. Bed was great. Not a great view though - mostly looking at parking lot with a peek a boo view of beach and pier.
Stayed 1 night in Sep 2023
Response from Christophe on 26 Sept 2023
Dear Elizabeth,Thank you for writing a review. We are pleased to hear you enjoyed your stay overall. If you are interested in an unobstructed ocean view room, we highly recommend you reserve our "Ocean Front Room" for your next visit. We hope to welcome you back again soon.Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in beautiful location. Food and drinks are great, staff very accommodating.
Stayed 3 nights in Sep 2023
Response from Christophe on 11 Sept 2023
Dear Sally, Thank you for your positive review. We appreciate the wonderful feedback and will enjoy sharing this with our team. We hope to welcome you back soon. Sincerely, Christophe BaratonGeneral Manager

10/10 Excellent

mike

Stayed 4 nights in Sep 2023
Response from Christophe on 3 Oct 2023
Dear Mike,We are delighted to hear you are enjoying your time with us. Thank you for your lovely review. We hope to welcome you back again soon!Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff!!
Stayed 2 nights in Sep 2023
Response from Christophe on 11 Sept 2023
Dear Amy, Thank you for your five-star review. We are pleased to hear that you enjoyed your stay with us. We will enjoy sharing your feedback with our team. Sincerely, Christophe BaratonGeneral Manager

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, great pool, beautiful food (One Pico) one of the best elegant and low key experiences Los Angeles has to offer.
Stayed 1 night in Aug 2023
Response from Christophe on 11 Sept 2023
Dear Eric, Thank you for your kind words! We are thrilled that you had a great time at Shutters on the Beach. We look forward to your return. Sincerely, Christophe BaratonGeneral Manager

10/10 Excellent

RONALD

Stayed 1 night in Aug 2023
Response from Christophe on 30 Aug 2023
Dear Ronald, Thank you for your positive review. We are glad you enjoyed your stay at Shutters on the Beach. We hope to welcome you back soon. SIncerely, Christophe BaratonGeneral Manager

10/10 Excellent

Heidi, Riverview

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Christophe on 18 Sept 2023
Dear Heidi, Thank you for your positive review. We are thrilled to hear that you enjoyed your stay with us! We hope to welcome you back soon. Sincerely, Christophe BaratonGeneral Manager

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff were excellent and helped you with a smile and nothing was too small for them to help with
Stayed 2 nights in Aug 2023
Response from Christophe on 21 Aug 2023
Dear Steve,We are happy to hear you thought the service was excellent! We will share your positive review with our team. We look forward to your return to our Beach House.Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Leslie

Stayed 1 night in Aug 2023
Response from Christophe on 1 Sept 2023
Dear Leslie, Thank you for your five-star review. We are pleased that you enjoyed your stay at Shutters on the Beach! We hope to welcome you back soon. Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Marshall

Liked: Amenities
Meticulous care…
Stayed 1 night in Aug 2023
Response from Christophe on 4 Aug 2023
Dear Marshall,Thank you for the review! We appreciate you highlighting the service you received during your stay. We hope to see you again soon.Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Monique

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Christophe on 4 Aug 2023
Dear Monique,Thank you for the positive review! We hope to welcome you back on the beach.Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a amazing time service was outstanding
Stayed 2 nights in Jul 2023
Response from Christophe on 31 Jul 2023
Dear Connie,We are pleased to hear you had an amazing time during your stay. We hope to see you again soon.Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good, I stay there all the time,
Stayed 2 nights in Jul 2023
Response from Christophe on 9 Aug 2023
Dear Anthony,We are thrilled to hear that you stay at Shutters on the Beach whenever you return to sunny Santa Monica! We look forward to your next visit.Sincerely, Christophe BaratonGeneral Manager

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Christophe on 24 Jul 2023
Dear Ashley,Thank you for the review and wonderful photo. We are thrilled to hear you enjoyed your recent visit. We look forward to welcoming you again.Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Dianelis, Miami

Stayed 3 nights in Jul 2023
Response from Christophe on 4 Aug 2023
Dear Dianelis,We are thrilled to hear you enjoyed your stay!Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Gideon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Christophe on 31 Jul 2023
Dear Gideon,We are delighted to hear you enjoyed your stay. We look forward to your return to sunny Santa Monica.Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Michelle

Stayed 3 nights in Jul 2023
Response from Christophe on 27 Jul 2023
Dear Michelle,Thank you for the five-star review! We are pleased you enjoyed your visit to Shutters on the Beach. We look forward to your return.Sincerely,Christophe BaratonGeneral Manager