Outdoor pool, a heated pool, pool loungers

Reviews of Hilton Los Angeles/Universal City

4 out of 5
Hilton Los Angeles/Universal City
555 Universal Hollywood Dr, Universal City, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 1515 out of 2593 reviews" "
Rating 8 - Good. 566 out of 2593 reviews" "
Rating 6 - Okay. 268 out of 2593 reviews" "
Rating 4 - Poor. 143 out of 2593 reviews" "
Rating 2 - Terrible. 101 out of 2593 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at this property a few times because of its proximity to Universal Studios. They have a shuttle, but you could even walk, we will be back.
Stayed 2 nights in May 2024

10/10 Excellent

Rachel-Louise, Honolulu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Linda at the front desk was very helpful and sweet. The hotel was clean, well kept and smelt fresh. Overall staff appeared happy to be at work and seemed to be having a great time helping out the guests. Parking garage was easy to find and lots of parking throughout the day. Me and my family of 5 felt safe and extremely happy at this Hilton :)
Stayed 6 nights in May 2024

10/10 Excellent

Tiara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so clean and felt just like home, everyone was so nice and helpful. It was walking distance to Universal. Also we had a perfect view of Universal from our room which was amazing.
Stayed 3 nights in May 2024

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

April

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to the park was excellent. Didn’t need a shuttle and could walk with ease. Staff were friendly but most not genuinely so. Felt forced. Housekeeping an issue for us. Supplies not replenished each day i.e. coffee creamer and stir sticks, water bottles. Hair dryer broken in room. Overall an excellent place to stay/ buffet breakfast overpriced but convenient and good selection.
Stayed 4 nights in May 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

JESSE

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and close to universal.
Stayed 3 nights in Apr 2024

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying. Definitely will return.
Stayed 1 night in Apr 2024

8/10 Good

Raulito

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very welcoming and accommodating. Breakfast could’ve been maybe lesser in price or even included as complementary such as other hotels.
Stayed 2 nights in Apr 2024

10/10 Excellent

Edwin, Carmichael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to Universal Studios, the convenience of the shuttle, and the delicious food options make this the place to stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Keri, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room , friendly check in staff. Plenty of dining options surrounding property. Easy to park
Stayed 3 nights in Feb 2024

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Rigoberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Staff was very friendly!
Stayed 1 night in Apr 2024

2/10 Terrible

cheang ciing

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Jennifer, visalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for universal studios
Stayed 1 night in Mar 2024

10/10 Excellent

Angel

Liked: Cleanliness
Great
Stayed 2 nights in Apr 2024

10/10 Excellent

J

Liked: Amenities
cleaning and good location
Stayed 2 nights in Apr 2024

10/10 Excellent

Heidi

Stayed 2 nights in Apr 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed the Sierra bar, food and service!
Stayed 2 nights in Apr 2024

10/10 Excellent

GreenBus, Glendale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Apr 2024

6/10 Okay

Karen

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Kelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the theme park and good central location to do other tourist things. The pool is open until midnight which is amazing after a long day of walking and doing tourist things. Lots of food options and 24 hour room services and food services.
Stayed 4 nights in Apr 2024
Response from Hilton Universal on 26 Apr 2024
Kelsey, Thank you for the fantastic 5-star review! We're thrilled you enjoyed our convenient location near the theme park and other attractions.We're especially happy to hear the late-night pool was a welcome amenity after long days exploring. And, of course, knowing you had plenty of food options, including 24-hour room service, puts a smile on our face!Your kind words motivate us to keep providing exceptional service for every guest. We truly appreciate you choosing Hilton Universal!Warmly,

10/10 Excellent

Maggie Mae

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel for a Universal Studio trip. Short walk to park entrance. Great views and very good hotel. Clean, modern and convenient. The $50 per night parking fee is excessive.
Stayed 1 night in Apr 2024
Response from Hilton Universal on 26 Apr 2024
Maggie, Thank you for choosing Hilton Universal and for taking the time to share this fantastic review! We're thrilled you enjoyed your stay, especially the convenient location steps from the park entrance, the modern décor, and the cleanliness of our facilities.We hope to welcome you back soon!Sincerely,

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Love staying here. Always a great choice.
Stayed 2 nights in Apr 2024
Response from Hilton Universal on 26 Apr 2024
Cory, Thank you for choosing Hilton Universal and for sharing your kind review! We're thrilled to hear you consistently have a great experience here.Knowing we make your stay enjoyable is our top priority. The entire Hilton Universal Team appreciates your continued trust in us.We look forward to welcoming you back soon!Warmly,

10/10 Excellent

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
Great stay, convenient to the park
Stayed 2 nights in Apr 2024

10/10 Excellent

Courtney

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely beautiful. Also very close to Universal Studios. My family walked to the park but the hotel does provide a shuttle over as well. Overall very impressed, I am confident in saying I will return.
Stayed 1 night in Apr 2024
Response from Hilton Universal on 26 Apr 2024
Courtney, Thank you for the fantastic 5-star review! We're thrilled you found the hotel beautiful and enjoyed the convenient location near Universal Studios. We love hearing your family had a wonderful experience. Your kind words motivate us to deliver exceptional hospitality every day. We look forward to welcoming you back for another memorable stay at Hilton Universal.Sincerely,

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and modern. Great views. Freindly staff. Perfect location for Universal Studios. Will definitely stay there again!
Stayed 1 night in Apr 2024
Response from Hilton Universal on 26 Apr 2024
Gregory, Thank you for choosing Hilton Universal and for sharing this fantastic review! We're thrilled you enjoyed the modern design, incredible views, friendly service, and convenient location to Universal Studios.Creating a welcoming and comfortable environment is our priority, and your feedback lets us know we're achieving that goal.We look forward to welcoming you back for another perfect stay whenever your travels bring you back to Hollywood.Sincerely,

10/10 Excellent

Alyssa Joy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the property, and the staff are very accommodating. We really enjoyed our stay! We loved the view from our room.
Stayed 5 nights in Apr 2024
Response from Hilton Universal on 26 Apr 2024
Alyssa, Thank you for choosing Hilton Universal and for sharing this fantastic review! We're thrilled you enjoyed the property, our accommodating staff, and especially the stunning view from your room.Creating memorable experiences for our guests is our passion, and hearing your positive feedback motivates us to keep exceeding expectations.We hope to welcome you back soon!Sincerely,

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything only thing we missed was having a Continental breakfast
Stayed 2 nights in Apr 2024
Response from Hilton Universal on 26 Apr 2024
John, Thank you for the fantastic 5-star review! We're thrilled you loved everything about your stay.Sincerely,

10/10 Excellent

Hemant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walkable access as well as transfer to Universal studio, clean and well maintained facility.
Stayed 3 nights in Apr 2024
Response from Hilton Universal on 26 Apr 2024
Hermant, Thank you for the fantastic 5-star review! We're thrilled to hear you enjoyed our convenient location with easy access to Universal Studios and appreciated our clean, well-maintained facilities.Our team strives to provide a comfortable and relaxing environment for all guests. Your kind words motivate us to continue delivering exceptional service.We hope to welcome you back again soon!Sincerely,

8/10 Good

Joya, Columbia

Liked: Cleanliness, staff & service, property conditions & facilities
Had a nice time. Really convenient for visiting Universal Studio however you’re better off purchasing tickets at the park. No discount or promo offered at the hotel.
Stayed 3 nights in Apr 2024
Response from Hilton Universal on 26 Apr 2024
Joya, Thank you for the fantastic review! We're thrilled you enjoyed your stay and found our location convenient for visiting Universal Studios.While we don't currently offer discounted tickets, we recommend checking the Universal website for future promotions or packages that might include them.We hope to welcome you back soon!Sincerely,

8/10 Good

Ben

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Hilton Universal on 18 Apr 2024
Ben, Thank you for taking the time to leave a review! We appreciate your positive feedback and are glad you enjoyed your stay at Hilton Universal.While we strive to deliver an exceptional experience for every guest, we always welcome your insights on how we can improve. If you have any specific details you'd like to share, please don't hesitate to reach out directly.We look forward to welcoming you back to Hilton Universal soon!Sincerely,

10/10 Excellent

Joaquin

Liked: Amenities
Nearby everything
Stayed 5 nights in Mar 2024
Response from Hilton Universal on 18 Apr 2024
Joaquin, Thank you for taking the time to share your recent stay at Hilton Universal! We're thrilled to hear our convenient location added to your positive experience.We strive to provide a comfortable and centrally located stay for all our visitors.Thank you again for choosing Hilton Universal. We look forward to welcoming you back soon!Sincerely,

10/10 Excellent

DaDa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- very close to universal studio - staff are friendly - shuttle bus is convenient
Stayed 2 nights in Mar 2024
Response from Hilton Universal on 18 Apr 2024
DaDaThank you for the fantastic 5/5 review! We're thrilled to hear our convenient location near Universal Studios Hollywood, friendly staff, and complimentary shuttle service made your stay enjoyable.It's our pleasure to provide a comfortable and welcoming environment for our guests. Your kind words about our team are greatly appreciated, and we'll be sure to share them!We hope you'll consider us again for your next Universal Studios adventure!Sincerely,

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good frequency of shuttles to Citywalk, and staff was wonderfully accommodating. Very nice food options on site, as well.
Stayed 3 nights in Apr 2024
Response from Hilton Universal on 18 Apr 2024
Andrea, Thank you for taking the time to share your fantastic 5-star review! We're thrilled you enjoyed the convenient shuttle service to Universal CityWalk and the friendly, accommodating service from our team.We pride ourselves on offering a variety of delicious dining options, so we're delighted you found something to satisfy your taste buds.At Hilton, we strive to create exceptional experiences for our guests, and your feedback lets us know we're on the right track. We look forward to welcoming you back soon!Sincerely,

8/10 Good

Charles, Tukwila

Travelled with family
Liked: Cleanliness, staff & service
It was very convenient. We only had to walk across the street and we were at Universal Studios. You could take a shuttle, which was available every 15 minutes
Stayed 3 nights in Apr 2024
Response from Hilton Universal on 18 Apr 2024
Charles, Thank you for choosing Hilton Universal and for taking the time to leave a review! We're thrilled to hear our convenient location made your Universal Studios visit even more enjoyable.Walking distance to the park and a complimentary shuttle every 15 minutes offer fantastic flexibility for exploring all the excitement.Thanks again for staying with us!Sincerely,

6/10 Okay

Octavio

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The lady that helped us was rude but later when we came back to get our room keys different younger lady after was nice
Stayed 2 nights in Apr 2024
Response from Hilton Universal on 18 Apr 2024
Octavio, Thank you for your review. We sincerely apologize that the initial interaction with our team member wasn't up to Hilton's standards of hospitality. We take guest feedback seriously and will address this with our staff to ensure a consistently welcoming experience.We're glad to hear the younger team member provided excellent service upon your return.We appreciate you staying with us and hope to host you again soon for a truly exceptional Hilton experience.Sincerely,

10/10 Excellent

William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time here. Room was clean, food was ok, and very close to the park. Would recommend.
Stayed 3 nights in Apr 2024
Response from Hilton Universal on 18 Apr 2024
William, Thank you for rating us! We're thrilled to hear you had a perfect stay while visiting Universal Studios Hollywood.Our goal is to provide every guest with an exceptional experience, and your kind words motivate us to keep striving for excellence.We look forward to welcoming you back to the Hilton family on your next Universal Studios adventure!Sincerely,

8/10 Good

Lydia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good experience.
Stayed 3 nights in Apr 2024
Response from Hilton Universal on 18 Apr 2024
Lydia, Thank you for choosing Hilton and sharing your positive experience! We're delighted to hear you enjoyed your stay.At Hilton, we strive to create exceptional experiences for all our guests. Your feedback motivates us to continuously improve.If you'd like to share any specific details about what made your stay positive, we'd love to hear them! It helps us tailor our service to better suit future guests.We look forward to welcoming you back to Hilton soon.Sincerely,

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay when visiting Universal
Stayed 2 nights in Apr 2024
Response from Hilton Universal on 18 Apr 2024
Jason, Thank you for choosing Hilton and for sharing your perfect review on Expedia! We're thrilled to hear you enjoyed your stay at our Universal Hollywood location.Our aim is to provide exceptional experiences for our guests, and knowing we were your perfect home base for exploring Universal Studios fills us with pride.We hope to welcome you back soon for another magical visit to Los Angeles!Sincerely,

10/10 Excellent

Rachel

Stayed 3 nights in Apr 2024

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilton Universal on 18 Apr 2024
Laura, Thank you for taking the time to share your recent stay with us!Your feedback is valuable to us, and we'd love to learn more about what we could do to earn a perfect 5/5 rating next time.We look forward to welcoming you back soon!

10/10 Excellent

Dominique Adonia DeVaux

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our trip to Universal Studios and City Walk! No rental car needed.
Stayed 4 nights in Apr 2024
Response from Hilton Universal on 18 Apr 2024
Dominique, Thank you for the fantastic 5-star review! We're thrilled your stay at our hotel was perfect for your Universal Studios and CityWalk adventure.Our convenient location allows guests to explore the excitement without needing a rental car.We're delighted to hear you had a wonderful experience. We hope to welcome you back for another magical stay soon!Warmly,

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Hilton Universal on 18 Apr 2024
Clara, We're thrilled you rated your stay a perfect 5-stars! We hope to welcome you back to the Hilton soon!Warmly,

8/10 Good

Marla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very nice and comfortable. Housekeeping didn’t come until late afternoon. Pool area was nice. Convenient walking distance to Universal Studios with young children. Breakfast buffet was overpriced and cold.
Stayed 3 nights in Apr 2024
Response from Hilton Universal on 18 Apr 2024
Marla, Thank you for choosing Hilton Universal and for sharing your feedback. We're glad you found your room comfortable and enjoyed the convenience of being close to Universal Studios!We apologize that housekeeping arrived later than expected and the breakfast buffet wasn't up to par. We strive to provide a fresh and timely breakfast experience, and your comments will be shared with our food and beverage team for improvement.To ensure a smoother future stay, feel free to request housekeeping at your preferred time. We also offer grab-and-go breakfast options at Coffee Corner. We hope to host you again and provide the exceptional Hilton experience you deserve.Sincerely,

10/10 Excellent

carlos

Stayed 3 nights in Apr 2024

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hilton Universal on 18 Apr 2024
Sara, Thank you for taking the time to share your recent stay with us! We're delighted to hear you enjoyed your experience. We hope to welcome you back to the Hilton soon!Sincerely,

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Hilton Universal on 18 Apr 2024
Jerry, Thank you for sharing your fantastic 5-star review on Expedia! We're thrilled you had a wonderful experience at our hotel.We look forward to welcoming you back to the Hilton family soon!Sincerely,