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" We stayed in room 17 , the room was decorated in keeping with the theme of the hotel. I was so excited to celebrate my partner’s birthday with at the hotel which I made the staff aware of but nothing was provided to acknowledge this at all. Our room was so cold in the evening and when I told staff they brought us a portable heater. Our bed was whooped on one side. The springs were complete gone. The breakfast and lounge area was the highlight of our stay. It was very good. Overall I would say for the price being charged the hotel needs an upgrade. "

"Great location as a hub for Mid Wales and Shropshire visit. Historic hotel in the middle of Welshpool. "

"Staff attentative and made this a very pleasant stay; from the free room upgrade on arrival to the substantial breakfast. Room nicely decorated with plush carpet. Hotel dining area nicely furnished with wooden floors and loads of interesting pictures. Diolch yn fawr"

"Stayed here for work for 2 nights. Everything was, on the whole, good. Staff were mostly helpful, the restaurant was very nice with good food, the room was nice enough and comfortable. If I had to ask the hotel to do better on a few things it would be this: 1. The sinks sit on the table in the bathroom, and hard to clean behind, so it looks like the cleaners just don't bother. Desperately needs a deep clean. 2. Doors and windows in my room didn't lock properly. I did report it, but they were still like it when I left. 3. the WiFi is horrendous. I needed to work in my room, but just couldn't. It's better in communal areas, but still not great. If you need WiFi, you might want to look elsewhere. Being really fussy... conditioner would be good too! I forgot mine, and was abruptly told by reception that there is no conditioner onsite! There were lots of couples and families here too and all seemed to be having a jolly nice time. "

"Very nice room. Booked last minute. Good central location. We found parking was easy at the rear of the hotel."

"Hotel was just ok, but they had an open fire in the reception area, which basically smelled the whole of the hotel out, and our clothes still smell of it. Had to leave the bedroom window open all night to let fresh air in, even though my wife was cold. On the plus side I would definitely go back to Llangollen it was lovely, but would not stay at this hotel."

" room clean and comfortable. Many seating options in bar, cafe area, lounge and super comfy sofas. Tastefully decorated. Fabulous meal in evening and tasty breakfast"

"Am giving yhis a very low rateing of 2 stars. I payed £130 for a room breakfast and use of pool. Put on arrival i got told pool and sauna is not included to which i had tp pay exter £10 each. The pool and the spa was cold The steam room stayed on for 5min then went off for 10min as it was on a timer we then had to pay extra for breakfast This is not clealy showing on there site as you pay for just room only. when i booked myself in at the desk the afternoon staff at the desk were very helpful. The next mornin i went down to the deck To be stud around for 10min as no staff were on the desk. I then came back down to hand my key in. Myself and 2 other customers was stud around again for 10min as no staff. But some good points the Rooms were clean and bed was really comfortable. I will not be staying at that hotel again as it miss leadingthat you have to pay extra for breakfast, the use of the pool and towels. "

"A lovely hotel with a lovely bedroom with a stunning view. Easy parking."