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Reviews of Reserva FLH Hotels Ericeira

4 out of 5
Reserva FLH Hotels Ericeira
Calçada da Baleia 10, Mafra

Reviews

9.4

Exceptional

Rating 10 - Excellent. 126 out of 165 reviews" "
Rating 8 - Good. 28 out of 165 reviews" "
Rating 6 - Okay. 7 out of 165 reviews" "
Rating 4 - Poor. 3 out of 165 reviews" "
Rating 2 - Terrible. 1 out of 165 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Andre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple, clean and very friendly staff. This is our third time. Recommend this location and will come back.
Stayed 1 night in Apr 2024
Response from Reserva FLH Team on 7 May 2024
Thank you very much Andre!See you soon!

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint is the parking situation. It is not easy to get a spot close to the hotel.
Stayed 1 night in Apr 2024
Response from Reserva FLH Team on 9 Apr 2024
Dear RicardoThank you for your wonderful feedback! We're thrilled to hear you enjoyed your stay with us. Your positive comments make us proud. We hope to welcome you back soon foranother enjoyable experience.Warm regards,

8/10 Good

Mamonyia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We received a lovely welcome card on arrival. Staff were on hand to assist with any problems and provided transport and dining options.
Stayed 6 nights in Mar 2024
Response from Reserva FLH Team on 3 Apr 2024
Dear Mamonyia, thank you for staying with us and we hope to see you again.Regards,

6/10 Okay

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was quite small
Stayed 1 night in Nov 2023
Response from Reserva FLH Team on 30 Nov 2023
Dear Caroline, thank you for your comment and we hope to see you again.Regards,

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, clean very central hotel.
Very nice, clean hotel right in the centre of town. I had no trouble parking but I imagine in high season it might be difficult, but otherwise a great place to stay.
Stayed 1 night in Nov 2023
Response from Reserva FLH Team on 22 Nov 2023
Dear Simon,thank you for staying with us and we hope you come back soon.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service
We were very pleased with our stay at the hotel. It is centrally located with easy access to beach. The desk staff we interacted with couldn't have been nicer or more accommodating. Breakfast was good and plentiful and offering coffee and snacks 24/7 a plus. All and all a great value.
Stayed 2 nights in Oct 2023
Response from Reserva FLH Team on 31 Oct 2023
Dear Karen,thank you for staying with us and we hope you come back soon.

10/10 Excellent

Arianna

Liked: Cleanliness, staff & service, property conditions & facilities
Ottimo
Stayed 3 nights in Oct 2023
Response from Reserva FLH Team on 18 Oct 2023
Dear Arianna,thank you for staying with us, hope to see you soon at Reserva FLH.

8/10 Good

Iliete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Reserva FLH Team on 11 Sept 2023
Dear Iliete,Thank you for your review. The opinion of our guests it's very important. We hope to see you again very son. Kind regards.

10/10 Excellent

Fergus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Reserva FLH Team on 16 Aug 2023
Dear Fergus,thank you for staying with us, we hope you come back soon!Kind regards

6/10 Okay

Andy

Liked: Property conditions & facilities
Comfortable enough
Stayed 3 nights in Jul 2023
Response from Reserva FLH Team on 1 Aug 2023
Dear Andy, thank you for comment.We hope to see again very soon.

10/10 Excellent

Glynn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location for exploring a lovely town. Staff are great. Only gripe is the parking in the town which obviously out of the control of the hotel.
Stayed 3 nights in Jul 2023
Response from Reserva FLH Team on 21 Jul 2023
Dear Glynn, thank you for your comments. We're glad to know that you enjoy your stay with us. We hope to see you again very soon.

10/10 Excellent

Kieran

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel
Stayed 7 nights in Jul 2023
Response from Reserva FLH Team on 19 Jul 2023
Dear Kieran,Thank you for your comments, we're lad to know that you enjoy your stay woth us. We hope to see you again very soon.

10/10 Excellent

Jaime

Excellent Stay
Great hotel and location. Would stay again.
Stayed 1 night in Jul 2023
Response from Reserva FLH Team on 16 Jul 2023
Dear Jaime, thank you for your comment and we hope to see you again in the near future.Kind Regards,

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property
Stayed 1 night in Jun 2023
Response from Reserva FLH Team on 2 Jul 2023
Dear Mary, thank you for your comment and we hope to see you in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Loved the hotel, didn't like our particular room
Ericeira is such a great place to visit, and we loved the hospitality of the Reserva FLH Hotel. Super friendly staff (everyone was so nice!), a generous breakfast, and a very central location in the middle of everything. The only not-so-good thing was our room (25, on the 4th floor). We do not recommend booking that room - a suite with sea view - if you're very tall or if you don't want to climb some extra stairs because the lift only goes to the 3rd floor. We personally didn't mind stairs at all but my husband did hit his head on the low sloped ceiling a couple of times. Also, there were some drainage issues in the bathroom that caused a very noticeable smell. I know it's an old building and I overheard that maintenance was coming to check it out the day we left, so I did not complain during our short stay; I just hope it was fixed for the next visitors. If we had a longer booking I would've asked to switch rooms.
Stayed 2 nights in Jun 2023
Response from Reserva FLH Team on 28 Jun 2023
Dear Guest,We're sorry to hear that. We always want the best for our guests. We want they feel like their home. Hope to see you again very soon.

10/10 Excellent

Kyle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, amazing breakfasts.
Very friendly staff, amazing breakfasts. Road is a little noisy but its in the middle of town so its an awesome location
Stayed 5 nights in Apr 2023
Response from Reserva FLH Team on 27 Jun 2023
Dear Kyle, thank you for your comments. We're glad to know that you stayed happy and felt like you were at home. Hope to see you again very soon. Kind Regards.

6/10 Okay

Sebastian

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Reserva FLH Team on 27 Jun 2023
Dear Sebastian, thank you for your comments. We're glad to know that you stayed happy and felt like you were at home. Hope to see you again very soon. Kind regards.

10/10 Excellent

Seamus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room small but comfortable and much needed Air Conditioning . Helpful Staff and great Buffet Breakfast . I would have liked a more updated Coffee Machine that had Flat White , Cappuccino etc functions . Would Definitely stay there again.
Stayed 7 nights in Jun 2023
Response from Reserva FLH Team on 21 Jun 2023
Dear Seamus,thank you for your review, hope to see you soon with us.Kind regards.

10/10 Excellent

Joanne

Stayed 1 night in Jun 2023
Response from Reserva FLH Team on 22 Jun 2023
Dear Joanne, thank you for your comment and we hope to see you again in the near future.

10/10 Excellent

Todd, Ashville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great! It’s clean, safe, affordable, and most importantly the staff are terrific. Everyone was friendly and always available to meet my needs and answer any questions I had. Also, the cake, coffee, and snacks available all day in the lobby was a nice touch!!!
Stayed 3 nights in Jun 2023
Response from Reserva FLH Team on 20 Jun 2023
Dear Todd,Thank you for your comments, we're happy to know that you felt like home during your stay with us.

10/10 Excellent

Nigel

Stayed 1 night in Jun 2023
Response from Reserva FLH Team on 4 Jun 2023
Dear Nigel, thank you for your comment and we hope to see you again in the near future.

10/10 Excellent

Deborah

Stayed 1 night in May 2023
Response from Reserva FLH Team on 18 May 2023
Dear Deborah,Thank you for your comment, we're happy to know that you stayed satisfied for you stay with us.

10/10 Excellent

Lauren

Stayed 1 night in May 2023
Response from Reserva FLH Team on 18 May 2023
Dear Lauren,Thank you for your comments, we're glad to know that you stayed satisfied with your stay with us. We hope to see you again.

10/10 Excellent

Nikki

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Although a little hilly in the area, there are many facilities so near to the Hotel, lovely clean beaches, shops, cafés, bars etc. a perfect venue. The Hotel itself is lovely, the staff even lovelier, especially receptionist Diogo for whom nothing was too much trouble, a really lovely guy. Also very easy to get an Uber if going further afield.
Stayed 6 nights in May 2023
Response from Reserva FLH Team on 15 May 2023
Dear Nikki, thank you for your comments. We're glad to know that you enjoyed your stay with us. Hope to see you again very soon. Kind Regards.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything
Stayed 2 nights in May 2023
Response from Reserva FLH Team on 9 May 2023
Thank you for your review, hope that you come soon to visit us!

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best.
Pretty much in my top 5 favourite hotels on the planet. Great vibes, great location, great service, great style.
Stayed 2 nights in Apr 2023
Response from Reserva FLH Team on 3 May 2023
Dear Matthew,Thank you for your comments, we are glad to know that you were happy with your stay with us, we hope to see you again in a near future.Kind Regards.

8/10 Good

Farah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasure staying at Reserva, the hotel is located in the center walkong distance from the center and 15 min walk to the surfing spots. Breakfast was delightful and includes a variety of options. Staff were friendly and tried to accommodate our requests.
Stayed 2 nights in Apr 2023
Response from Reserva FLH Team on 2 May 2023
Dear Farah,Thank you for you review and we hope you come back soon to visit us!

10/10 Excellent

Christina

Stayed 2 nights in Apr 2023
Response from Reserva FLH Team on 1 May 2023
Dear Christina, thank you for your comment and we hope to see you again in the near future.Kind Regards,

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, room comfort
Friendly
Very friendly staff great location
Stayed 2 nights in Apr 2023
Response from Reserva FLH Team on 27 Apr 2023
Dear Kyle, thank you for your comments. We're glad to know that your stay with us was according to your expectations. Hope to see you again very soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2023
Response from Reserva FLH Team on 17 Apr 2023
Dear Michael,Thank you for your comments, they are very important to us. Hope to see you again very soon.

10/10 Excellent

Dwayne, Jersey City

Liked: Cleanliness, staff & service, property conditions & facilities
An absolutely beautiful property, close to the beach and all the shops and restaurants in town. The staff was friendly and extremely accommodating. Would definitely recommend it to other travelers.
Stayed 1 night in Mar 2023
Response from Reserva FLH Team on 29 Mar 2023
Dear Dwayne,Thank you for your comments, hope to see you again very soon.Kind Regards.

10/10 Excellent

antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best places we stayed during our trip
Superb hotel. Great staff, facilities and position. High quality snacks, coffee and tea available 24hrs. Lovely room.
Stayed 2 nights in Mar 2023
Response from Reserva FLH Team on 19 Mar 2023
Dear Antony,Thank your for your comments, hope to see you again very soon.

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Reserva FLH Team on 15 Mar 2023
Estimado Pedro, obrigado pelo seu comentário e esperamos voltar a vê-lo novamente no futuro.Atentamente,Equipa FLH Reserva

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked our stay here last minute and are so happy we stayed
Stayed 1 night in Mar 2023
Response from Reserva FLH Team on 15 Mar 2023
Daer Guest, thank you for your comment and we hope to see you again in the near future.Regards,FLH Reserva Team

10/10 Excellent

Narelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and pleasant. Breakfast was delicious with ample and varied choices available.
Stayed 2 nights in Feb 2023
Response from Reserva FLH Team on 27 Feb 2023
Dear Narelle, thank you for your comments. We're glad to know that you were vey satisfied with us during your stay.

8/10 Good

Artur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Reserva FLH Team on 8 Mar 2023
Prezado Arthur, obrigado pelos seus comentários. São muito importantes para nós.

10/10 Excellent

Louie S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think we had the best room (24) facing the best view of the ocean. Just loved it. 45 mins from Lisbon and 35 mins from Sintra. Very nice "beach town" to visit.
Response from Reserva FLH Team on 10 Nov 2023
Dear Louie, thank you for your comment. We are glad you enjoyed and we hope to see you again. Kind Regards, FLH Hotels Team

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time in Ericeira
Amazing location and ambiance in lobby and room. Staff friendly and helpful. Can’t wait to come back.
Stayed 2 nights in Nov 2022
Response from Reserva FLH Team on 24 Nov 2022
Dear Caleb, thank you for your comments, we're glad to know that you enjoy your stay with us. We hope to see you again very shortly.Best Regards

8/10 Good

Harriet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, lovely shared living area, very clean and nice breakfast and staff. Room was quite small and a bit industrial style for pillows etc.but definitely good enough and easy location!
Stayed 2 nights in Oct 2022
Response from Reserva FLH Team on 28 Oct 2022
Dear Harriet,thank you for your point of view and hope you did enjoy your stay with us.Kind regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Reserva FLH Team on 14 Oct 2022
Dear guest,Thank your comments, we're glad to know that your stay with us went well.

10/10 Excellent

Tejal, Washington

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at this property. Wonderful location, great amenities, and lovely staff. Diogo at the front desk was amazing and so helpful! The hotel had an amazing location and we had a stunning view of the town and ocean. Would definitely come here again!
Stayed 1 night in Sep 2022
Response from Reserva FLH Team on 14 Sept 2022
Dear Tejal, thank you for your comments, we're glad to know that you enjoy your stay with us. Best Regards.

6/10 Okay

Alan

Liked: Cleanliness, property conditions & facilities, room comfort
A mixed bag but will search for an alternative!
Basic kitty. Very small room with zero amenities, no fridge and the sea view was no sea view and you can only see the see with a lot of effort. Good location and the pillows are a €5 pillow and simply awful. Check in at 3PM and checkout at 11AM, again, really bad policy. The breakfast was good but no hot items with plenty f coffee, tea, juices, cereal, cold pancakes, breads, cereal and boiled eggs. Not with the price due to the room size and lack of amenities but the location is good and the reception staff is nice and friendly.
Stayed 1 night in Aug 2022
Response from Reserva FLH Team on 31 Aug 2022
Dear Alan,I'm sorry that you didn't enjoy your stay, we will investigate the situation and try to improve.kind regards.

4/10 Poor

Tal

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice, located in a central area walking distance from anywhere. Unfortunately, the shower in my room was completely blocked and overflowing. They did not have another room available and I could not be transferred to another room. They did try several times to fix the shower drain unsuccessfully. Eventually after 3 days I was told they need to properly fix it by removing the shower floor/base. They suggested I could leave as they have no other alternative available rooms and will be refunded. I only received a refund for the last night I did not stay. No additional compensation was offered for the 4 nights I stayed without a properly working shower. I tried to reach out to the management several times, which are based in Lisbon to no avail. The staff at the hotel are friendly but I will not be staying there again. This should have been handled differently and a proper compensation for the situation should have been provided promptly.
Stayed 5 nights in Aug 2022
Response from Reserva FLH Team on 27 Aug 2022
Dear Tal,we apologize for what happened to you again, but it was explained to you and a solution was found for you, which you did not accept.Kind regards.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel - highly Recommended
This was the 4th time I stayed at this hotel which is centrally located and has modern facilities, friendly space and is reasonably priced
Stayed 4 nights in Aug 2022
Response from Reserva FLH Team on 24 Aug 2022
Dear David,thank you for your comments, we hope that your stay with us went well.

10/10 Excellent

aghigh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent! Diogo is phenomenal, great hotel at great location!
Stayed 1 night in Jul 2022
Response from Reserva FLH Team on 28 Jul 2022
Dear Aghigh, Thank you for your comments, we're glad to know that your experience with us was excellent. Hope to see you again.

10/10 Excellent

Alina, LeClaire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, new, clean, and comfortable. Convenient to restaurants and beach. Great breakfast. Extremely friendly staff. Loved it!!!
Stayed 5 nights in Jun 2022
Response from Reserva FLH Team on 15 Jul 2022
Dear Alina, thank you for your review, hope to see you back in Reserva FLH soon! Kind regards.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean hotel. Great location
Stayed 1 night in Jun 2022
Response from Reserva FLH Team on 1 Jul 2022
Dear John, thank you for your comments. We're glad to know taht you enjoyed your stay with us.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Ericeira
We loved the hotel and the breakfast was wonderful, the only issues were that there was no fridge or table in the oceanview suite.
Stayed 1 night in Jun 2022
Response from Reserva FLH Team on 26 Jun 2022
Dear Karen, thank you for your review, hope to see you soon! Kind regards.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Reserva FLH Team on 24 Jun 2022
Dear Karen, thank you for your comment and we hope to see you in the near future. Kind Regards, FLH Reserva Team

10/10 Excellent

Mickey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant stay
Lovely hotel in a great location for Ericeira, very central to places to eat, the beach and surf schools. Really nice place to stay and the breakfast is delicious. Couldn’t fault it.
Stayed 6 nights in Jun 2022
Response from Reserva FLH Team on 20 Jun 2022
Dear Mickey, Thank you for your comments, we're glad to know that you stayed happy with your stay with us.