"I had stayed at this hotel before. This time the beginning off the stay wasnt what I would expect from a 5 star hotel. I asked to move to another room as the one that was given to me had an air conditioning issue. It seemed to me that the staff were unwilling to help adventually I was moved to a better room. Its just unfortunate that the issue i had happened. The breakfast was nice."
"We got an accessible room although not requested, which is fine. But the bathroom had an odour and the toilet seat was much too small and unfit for the toilet that it presented a hygiene issue."