Layerthorpe Hotels, York

"Nice room in lovely elegant surroundings, good service and food. Enjoyed stay"

"This is by far the worst hotel I’ve ever stayed at in my life for every single reason except for location. The location was excellent. I made a mistake originally with a reservation and they were unyielding. We were essentially charged $724 for three nights a day. When we checked in it was a disability room that was about as basic and primal as a room could be. There was no daily service even tall exchange, even though I requested it. There was self check in. Self taxis. They didn’t even have water except for a can that they charge four dollars for. The only time anyone came to our door with housekeeping was when we were checking out. The facility has one employee on in the evening to do everything. They charged top dollar and don’t have any staff. I cannot say enough to dissuade anyone from staying at this terrible place. Most places provide breakfast and not only did they not provide breakfast they didn’t provide any housekeeping or clean towels daily. Appalling! Absolutely appalling! "

"Good location close to the station and the city centre. We booked to stay 3 nights and checked out after just one. Had upgraded to a minster view room, which did have a nice river view and the room looked nice enough. However, the mattress was so hard that we might as well have been sleeping on the floor. The shower also had a broken thermostat so was impossible to get a good temperature. Both our backs hurt so much it ruined our day spent walking around York. When we checked in the member of staff could not have given less of a crap but when we went down to check out after one night we very much expected them to at least ask why we were leaving so early, possibly offer us a different room (though we fully expected all rooms to have the same beds, hence deciding to just leave) but nope, barely even looked at us and clearly just wanted us to leave. We won’t book here again. I will add that there was a gentleman member of staff who was very helpful and friendly, I think he may have been a cleaner and was of Asian origin. His smiling face was the only welcoming thing about this place."

"Convenient, clean and modern room"

"The hotel is set in well tended landscaped grounds -lovely for a short walk and taking our dog out. Breakfast and other meals were good. The room was comfortable and clean. Note -it was not evident in information provided at time of booking, but all rooms except two have a shower over bath, rather than a cubicle shower."

"Parking was a expensive at the NCP tanner lane but other than that the whole stay was amazing! No faults with the hotel itself the staff were friendly and breakfast was lovely"

"Dinner service was a disaster but we did get the bill cut in half, no questions. Hard mattress, and I normally like a hard mattress. Lovely hotel though"

"Very cool hotel with lots to do in the congregation area. They had some games, live trivia and a pool table. Nice bar with drink specials. A very modern hotel experience. Would go back and going to another Moxy tomorrow."

"Lovely in our favourite city"