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Reviews of Planet Hollywood Resort & Casino

4 out of 5
Planet Hollywood Resort & Casino
3667 Las Vegas Blvd S, Las Vegas, NV

Reviews

7.6

Good

Rating 10 - Excellent. 5927 out of 14913 reviews" "
Rating 8 - Good. 3888 out of 14913 reviews" "
Rating 6 - Okay. 2345 out of 14913 reviews" "
Rating 4 - Poor. 1537 out of 14913 reviews" "
Rating 2 - Terrible. 1216 out of 14913 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kirsten

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quick Uber ride from the airport. Check-in was painless- fast, friendly service. Room had an amazing view and was clean. Large bathrooms. Bed was comfortable and clean. Would stay again!
Stayed 1 night in May 2024
Response from Dan on 23 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

vivian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i love everything about it cant wait to return next year thank u
Stayed 4 nights in May 2024
Response from Dan on 23 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Jerry

Travelled with family
Looking old now, rooms are very dark, have to pay for parking, great location though
Stayed 4 nights in May 2024
Response from ALM on 23 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 Okay

Melissa

Liked: Cleanliness
Disliked: Staff & service
Some of the staff was rude, unhelpful and dismissive with needs .
Stayed 5 nights in May 2024
Response from ALM on 23 May 2024
Hello Melissa, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

4/10 Poor

David

Liked: Staff & service
Disliked: Property conditions & facilities
The plumbing was an issue for the toilet, we had to request new room keys due to the keys not working, and the bartenders in the center bar were very rude. On the plus side, Joel checked us in initially and was very pleasant and accommodating, and other staff were very nice.
Stayed 4 nights in May 2024
Response from Kimberly on 23 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 Okay

Martha

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
The rooms are very spacious and the area is good and central. I didn't have a good experience to give a 5. I stayed three nights, the first night was fine. For the second night I requested a room change to one with a view of the street. The room they gave me was dirty, they gave me another room and I had to go down to the reception for another key, I went to work and I was very tired. The third night, when I returned again tired at 6 PM, the room was not made up. I wasted time on all these inconveniences and had to practice my patience. :-(
Stayed 3 nights in May 2024
Response from Kimberly on 23 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Bienrose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great! Lots of dining and shopping options around us. Self parking is quite far and tricky at first as it is technically owned by the mall that it is connected to. Very clean, smoke smell was not bad. Staff was very kind and helpful. Would stay here again.
Stayed 2 nights in May 2024
Response from John on 23 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Bryce Leroy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great
Stayed 4 nights in May 2024
Response from Kimberly on 23 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay the Hotel is a very convienent location. We would stay here again.
Stayed 3 nights in Feb 2024
Response from Dan on 22 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Andria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We always love staying at Planet Hollywood! It’s fun, clean, lovely and reasonably priced. There’s so many convenient shopping and food options as well as convenient stores. This was our first time taking our teenagers there and it was the perfect place to stay. The only downside I would say is the pool area. The pool is pretty small for the size of the resort. And you have to pay for poolside chairs
Stayed 2 nights in May 2024
Response from ALM on 22 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Mariel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from ALM on 23 May 2024
Hello Mariel, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

8/10 Good

Jane Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from John on 23 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in May 2024
Response from Doug on 22 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Kihaeng, Mexico City

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms are antiquated and lacks what a comfortable room should feel like. Nonetheless it’s convenient due to its location
Stayed 3 nights in May 2024
Response from Doug on 22 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well it's Vegas so what can I say, the food is great, the service is excellent, so long as you pay for it, the service at the tables/machines was non-existent.. but.. otherwise we had a great time!
Stayed 2 nights in Apr 2024
Response from Doug on 22 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Paramjit

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very convenient location close to all main activities on the strip
Stayed 4 nights in May 2024
Response from Doug on 22 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in the north tower on the 36th floor. The room was pleasantly large with a couple of different lounging areas.
Stayed 1 night in May 2024
Response from Michelle on 21 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

John

Travelled with family
Liked: Cleanliness
Decent hotel and casino. The hospitality was not the greatest. We checked in 2 hours early and they had to charge us an extra $25 - this should have been free as they had plenty of rooms available. Overall we literally had no interaction with staff. One serious complaint we have was at the pool - there was a guy trying to steal peoples bags - we and another lady yelled at the guy and then told the lady at the towel stand who than ran after the guy. It was obvious that the guy didn’t belong there from his appearance, so security should have flagged him immediately. The location of the hotel is good - very walkable. We will stay at Caesar’s or Cosmopolitan for our next trip.
Stayed 4 nights in May 2024
Response from Michelle on 21 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Jose

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was cleaned but needed some love. Besides this I will recommend this hotel.
Stayed 4 nights in May 2024
Response from Latrice on 21 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Fanny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property is ok, the room was clean but the AC was not working had to call maintenance - then it was fixed. But, the most annoying part of my stay was finding out that we now have to pay for the use of lounge chairs in the POOL after we pay a daily resort fee. That is super not ok. So you saw the majority of people on the floor with a towel. Like really? Lounge chair rentals???
Stayed 3 nights in May 2024
Response from Latrice on 21 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

8/10 Good

Arthur John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from ALM on 22 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in May 2024
Response from ALM on 21 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, reasonably priced. Lights too dim in bathroom & magnifying mirror would be nice.
Stayed 1 night in May 2024
Response from Doug on 21 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

LaQuita Catrice

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel smelled like sewage most of the times. The room was half cleaned and dusty especially around the headboard area of the bed. There was a nasty towel behind the desk area of the room. Finally, there was no microwave service to warm bought food that was not warm enough to eat!
Stayed 3 nights in May 2024
Response from Doug on 21 May 2024
Hello LaQuita, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Amandeep Kaur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from John on 22 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Ashley, Sparks

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
1. Perfect location for walking to other properties - awesome it’s attached to Miracle Mile mall 2. Inexpensive for such a great location 3. Check-in was terrible, hour in line, 20 min with front desk, they charge for early check in 4. Room was not as clean as I’m used to: hair and toothpaste on counter, lotion (hopefully) on blinds, not completely black out curtains 5. The size of rooms are surprisingly large, has a table and 2 chairs, bathtub, shower, large bathroom counter, toilet has separate closet, fridge in room, no microwave 6. Not enough lighting in rooms or bathroom 7. Water was shut off and we were not given notice - thankfully it came on about 30 min later
Stayed 2 nights in May 2024
Response from Christina Banks on 21 May 2024
Hello (guest name), I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

4/10 Poor

SARA

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Small rooms and cleanliness could be better
Stayed 2 nights in May 2024
Response from Michelle on 20 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

adam

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Apr 2024
Response from Michelle on 21 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

NELLY

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Y
Stayed 3 nights in May 2024
Response from Latrice on 20 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Lou

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the rooms open and well maintained
Stayed 2 nights in May 2024
Response from Michelle on 20 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had 3 rooms for our party and it was a great experience. Loved it would definitely stay again.
Stayed 2 nights in Jan 2024
Response from Michelle on 20 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Lysa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great.
Stayed 2 nights in May 2024
Response from Michelle on 20 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Mayely

Travelled with partner
Liked: Amenities, property conditions & facilities
Loved it in general
Stayed 2 nights in May 2024
Response from Latrice on 20 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Jessie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room seams like for long time no one was there because the bed's head board was dusty and also under the bed.. And the light was so few and also so dark that you barely can see it.. And always the bathroom's floor has some sticky liquids..
Stayed 2 nights in May 2024
Response from JD on 20 May 2024
Hello Jessie, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

4/10 Poor

Tamika Latrice

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2024
Response from Doug on 21 May 2024
Hello Tamika, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

8/10 Good

Jodie, Tustin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ivy the text messaging concierge was amazing! The room itself was decent. The hotel was clean.
Stayed 2 nights in May 2024
Response from Doug on 20 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Susan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great central location on the strip. Lots of attractions and services close by. Wasn’t happy about the lack of cleanliness in my bathroom (in both rooms I stayed in).
Stayed 3 nights in May 2024
Response from Doug on 20 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Angelina

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious and clean. We were not impressed that you needed to rent a pool lounge chair for $30, especially when you're already paying a resort fee. No one was even using any of the lounge chairs and we were kicked off when we went to sit on an empty one. We had to sit on the edge of the pool on the hot concrete. Never had that experience at any other hotel in Vegas. Not sure I'd stay here again as we like our pool days and think the rental price for a seat at the pool is ridiculous
Response from Michelle on 19 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Austin Lane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Latrice on 20 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Olivia

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Ruby on 20 May 2024
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed, and Please let us know what the issues were and we will work hard to fix the issues you've experienced. Please have a great day.

6/10 Okay

Stephan

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Amenities
We enjoyed our stay at planet Hollywood, considering the price was right for just our one day layover. We did eat on property and enjoyed it as well as the shopping. The only downside I could really find was that the AC in the rooms was pretty weak and could not properly cool the room down. The rooms were pretty basic but as I said, they were a good price, especially since we needed a one night coverage. All in all a good stay with just a few minor drawbacks.
Stayed 1 night in May 2024
Response from Michelle on 19 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

David, Kelowna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from JD on 20 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

8/10 Good

Marcel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to be more transparent about resort fees
Stayed 4 nights in May 2024
Response from JD on 19 May 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 Okay

John

Travelled with family
Liked: Staff & service
Too long walk to self park. Room was not spotless. Hair in tub and on floor by commode. Peeling wallpaper. Awful framed images passing as artsy. Won’t come back.
Stayed 3 nights in May 2024
Response from JD on 19 May 2024
Hello John, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

4/10 Poor

AKASH

Disliked: Staff & service, property conditions & facilities
The front desk staff was rude, unprofessional, and unwelcoming. There is a serious staff training on customer service need at the Planet Hollywood.
Stayed 2 nights in May 2024
Response from JD on 19 May 2024
Hello Akash, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

6/10 Okay

lisa

Liked: Staff & service
Rugs are a bit grungy. Some towels getting threadbare. Holy Toledo $41 for one cocktail at pool.
Stayed 3 nights in May 2024
Response from Doug on 19 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Charles

Liked: Amenities
The room was fantastic, everyone I interacted with was friendly and there is lots to do. Would definitely recommend and/or stay here again!
Stayed 1 night in May 2024
Response from Doug on 19 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Catrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay!! And the casino paid out!! Woo hoo!!
Stayed 2 nights in May 2024
Response from Ruby on 19 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern furnishings, clean, and reasonable rates. Rooms were quiet. Good location to other attractions. It is so massive that it might be helpful to provide guests with a map to find the elevators to their rooms.
Stayed 3 nights in May 2024
Response from Doug on 19 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Taylor, Perry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big and spacious, very comfy bed, and the best Spa experience! The shopping and restaurants were awesome too. We spent a whole day at Planet Hollywood because there is so much to see and do. The location is perfect, walk out the front door and you are in the heart of all the action. We loved everything about it!
Stayed 4 nights in May 2024
Response from Doug on 19 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!