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Reviews of Homewood Suites by Hilton Lancaster

3 out of 5
Homewood Suites by Hilton Lancaster
2320 Double Play Way, Lancaster, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 164 out of 319 reviews" "
Rating 8 - Good. 83 out of 319 reviews" "
Rating 6 - Okay. 33 out of 319 reviews" "
Rating 4 - Poor. 16 out of 319 reviews" "
Rating 2 - Terrible. 23 out of 319 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, has alot of amenities
Stayed 1 night in Apr 2024
Response from pp on 2 May 2024
Thank you for your review.

2/10 Terrible

Mac

Stayed 1 night in Mar 2024
Response from ds on 27 Mar 2024
Thank you

2/10 Terrible

John

Stayed 1 night in Feb 2024
Response from mm on 7 Mar 2024
Thank you for staying with us.

10/10 Excellent

Kirk, Oxnard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are awesome, clean and so very comfortable.
Stayed 2 nights in Dec 2023
Response from bv on 22 Jan 2024
thank you for your review

10/10 Excellent

Yvette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Kirk, Oxnard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room s are always clean, and comfortable. Exceptional quality
Stayed 2 nights in Oct 2023

2/10 Terrible

Barnita

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting and disappointing
This stay was super uncomfortable, very dirty, bed bugs , bed stains, molded shower, urine smelling carpet and bathroom. Please see photos I have attached. We paid for a suite but was not able to use the front bed because of how filthy is was so some of the children slept sleeping up.
Stayed 1 night in Oct 2023

6/10 Okay

omar

Travelled with family
Disliked: Staff & service
Stay
Stay was ok,ice bucket didn’t have bag for ice,had to get it from 3rd floor ..when I did get it ice machine 3rd Floor not working,ist floor ice machine not working either. Only second floor.. somebody old food left on freezer.. I think the place need renovation..when I talked front desk about issue they are not very helpful or offer other ways
Stayed 2 nights in Oct 2023

2/10 Terrible

Sharon

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Worst hotel I have ever stayed in
Stayed 2 nights in Oct 2023

4/10 Poor

Daniel

Disliked: Staff & service
Avoid this property if you have any disabilities.
We were told, upon arrival, we were on the 3rd floor, some distance from the front desk and the elevator. I ask the attendant where the carts were, because we have disabilities. She said she had no idea, that i would have to go around to the exits to look for one. I kid you not! I ended up having to schlep 5 loads up and down 4 flights of stairs.
Stayed 1 night in Sep 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

andrew

Business traveller
Liked: Amenities
Easy check in. Quiet. Nice pool.
Stayed 1 night in Aug 2023

10/10 Excellent

Yessica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here loved our suite everything was so nice and clean comes with a living room and a kitchen even dishes pots and pans everything felt like a home we will be coming back again soon definitely recommend
Stayed 2 nights in Aug 2023

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 2 nights in Aug 2023

8/10 Good

Casey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good family hotel just don’t stay by basketball
Hotel room clean and good friendly service. Breakfast was so so. Basic breakfast. Pillows we so lumpy like they were old and washed a bunch. Our room was right by the basketball court and people played till 11 one night and 12 another. They were a large loud group. The second night they had super loud music till 10:45 then I called the front desk. They turned off the music but we’re still loud. Stay on the opposite side and I am sure there is no noise.
Stayed 2 nights in Jul 2023

10/10 Excellent

Sandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Starting from my check in everything was easy straight forward took me like 5 minutes to do so. Staff was friendly and didn’t mind to help really easy to get around and so close to shopping g centers and food. Great place
Stayed 1 night in Jul 2023

2/10 Terrible

Frederic

Stayed 1 night in Jul 2023

6/10 Okay

David

Travelled with family
When I went to check in, there was no one at the front desk. I waited a good 7 min before someone finally came out. When asked for extra towels, I was told to wait until 9 because that's when housekeeping staff comes in. Probably wouldn't stay here again.
Stayed 2 nights in Jul 2023

6/10 Okay

patricia, indio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a perfect location to see our family. The hotel is reasonably priced and accommodations were satisfactory. We plan to stay at this same hotel next month.
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Trip
The Hotel was comfortable and spacious. The staff was extremely friendly and helpful, enjoyed staying here.
Stayed 1 night in Jul 2023

4/10 Poor

Amanda

Stayed 2 nights in Jun 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

alecia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Bed was uncomfortable, very flat pillows
Stayed 2 nights in Jun 2023

10/10 Excellent

NORMA

Stayed 1 night in Jun 2023

8/10 Good

Alecia

Stayed 1 night in Jun 2023

10/10 Excellent

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The suites are spacious and very nice. The staff is super friendly and helpful. We would stay here again.
Stayed 2 nights in Jun 2023

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved this place, it was quiet and safe. It felt like an oasis at the desert. I would highly recommend staying here, the rooms are clean and spacious.
Stayed 1 night in May 2023

2/10 Terrible

Humberto

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in to this hotel and went to room where I found that room was broken into. Bed looked like it was just used, as well as bathroom. Went back to front desk and they did nothing to fix the situation. No more rooms were available and they did not try to put us in a sister hotel with available rooms. Front desk asked if they can just te clean the room that was just broken in to, for us to stay in. How is that ok or even safe???Horrible experience.
Stayed 1 night in May 2023

10/10 Excellent

Douglas

Stayed 3 nights in May 2023

10/10 Excellent

Sintia

Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Sharhonda

Stayed 1 night in Apr 2023

10/10 Excellent

Expedia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Bob is the greatest!
Stayed 7 nights in Apr 2023

10/10 Excellent

Douglas

Stayed 1 night in Apr 2023

10/10 Excellent

Yue

Stayed 1 night in Apr 2023

2/10 Terrible

Brandalyn, Reno

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This property as well as its sister facility next door were filthy. They had a horrible stentch. The laundery was only available from 6am -12pm and were $4 to wash and dry one small load.
Stayed 4 nights in Mar 2023

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean suite with all you need for a stay. Not to far from the highway.
Stayed 1 night in Mar 2023

6/10 Okay

Femi

Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Douglas

Stayed 2 nights in Mar 2023

2/10 Terrible

Linda

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Has gone downhill
We stayed here about 4 years ago and it was a pleasant and clean facility. Not so now. The internet was almost nonexistent, the halls looked like they had not been vacuumed for weeks. The toilet/shower room smelled like sewer drain and the towels had hairs in them. This place needs an overhaul.
Stayed 1 night in Mar 2023

8/10 Good

Marcela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I needed extra pillows and blankets and they didn’t have any ! Why not ? But overall the breakfast was good
Stayed 1 night in Mar 2023

4/10 Poor

Elizabeth

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Really loud noise
Overall the place was really nice but unfortunately we were in the second floor and the people under us had some really loud music from 8 pm till 5am and didn’t really let us sleep
Stayed 1 night in Mar 2023

10/10 Excellent

Christina

Stayed 1 night in Feb 2023

6/10 Okay

Rosemary

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Well I didn’t like how the front desk lady didn’t let us know about the breakfast and didn’t tell me why she charged me 25$. Didn’t let me know when check out was or anything . I had to look online myself she was very salty. She had about burgundy hair with glasses. I said hi all jolly and she was just cold. Not very hospitality like at all. Probably won’t be back
Stayed 1 night in Feb 2023
Response from Andrea on 16 Feb 2023
Thank you for your review and feedback.

8/10 Good

Lori

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, comfortable bed, nice to have the space of a suite instead of just a small hotel room. Full breakfast was pretty good.
Response from Andrea on 5 Jan 2023
Thank you for your review and feedback.

6/10 Okay

Reena

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Run down nasty
Smell in room tiles in bathroom cracked worm in shower floor couch dirty
Stayed 1 night in Dec 2022
Response from Andrea on 5 Jan 2023
Thank you for your review and feedback.

8/10 Good

Mary, Missoula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like staying here, as it is off the beaten track a bit, and quiet. Have never had a problem here with safety, which is great for having kids. Nice for longer term stays with the kitchen. Grounds could have been cleaner, but it is in a windy desert. Would stay here again.
Response from Andrea on 4 Dec 2022
Thank you for the review and feedback. Hope to see you again soon!