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"The staff was friendly and polite and the room was spotless. "

"Great customer service, the room was clean, the complimentary breakfast was great. "

"Great!"

"Great shuttle service and great value for the price!"

"Excellent "

"Nice!"

"Myroom that was booked was not cleaned when I arrived at 5pm. The staff did find me another room. That room was clean, but had an oder due to whatever they use to clean. The room provided a desk but no chair. The internet was not working in my room, but they have a very comfortable lobby area that I was able to get my work done in. The staff tried to help me and where very polite. "

"Muy bien. La mujer de recepción. Tiene que ser poco más amable "

"Staff was polite and efficient. The menu selections were good. Overall the food was average. Need to up grade your chef’s talent. You have a diamond in the rough with this location. I am very surprised that the Marriott Hotels did not take the Hotel Syracuse to a higher level! The rooms were nice. The lobby and hotel decor is very depressing. Wrong shade of beige. Sorry for my negative comments but I have experienced this hotel at its prime and with all its renovations it still doesn’t even come close to its potential magnitude of enchantment. I realize I am more a One South, Ritz Carlton type guest but still love traditional type hotels. This Hotel has great potential if it was managed, marketed and designed in the way it could reach its true value profitability. One other thing I noticed. Your valet employees were not dressed in some type of uniform. People were asking guest to get their car. They were to casually dresses. Did not look professional. I did like my room. I rarely react to surveys but I felt that I needed to say what I said because I know what this hotel to could be. It’s needed in this area. It’s centrally located. It’s in the heart of downtown Syracuse It’s easy access to other restaurants and bars. Thank you. Kathleen Ludovico "