8/10 Good
Carla
Travelled with family
15 May 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous traditional Ryoken. Problem at check-in almost ruined it but we worked it out. You check in and receive a cotton kimono, toe socks and slippers. Everyone floats around like it’s ancient Japan. The rooms are lovely and spacious for Japan. The onsen is like an excellent spa! Hot pools indoor and outside in a small garden, waterfall-massage, steam room, dry sauna, cold plunge. Luxurious bath products and complimentary ice cream bars at the end. It’s transformational. However, they were very difficult when o tried to bring my adult daughter when I had already reserved a double room but only for 1. They charged me an extra $95 for almost nothing extra. If I had reserved for 2 people originally through Expedia the upcharge was more like $20. I was bummed, but then the experience was wonderful so I forgave them. My experience explains the several bad reviews here. Seems they were all about a billing matter. The place seems so spiritual, but they have a very strong profit motive.
Carla
Stayed 1 night in May 2024