It was horrible. When we went to check-in the person couldn't speak English. The big issue was we didn't realize people were using this hotel for sex trade. When we went to check-in, we realized what was happening at this hotel.
We immediately called hotels.com but they said they couldn't help us. They told us this was an "adults only" hotel, and that we booked it (it's our fault). They said they tried to reach the hotel to discuss the situation, but the hotel was not taking their calls or couldn't speak English. We were supposed to stay here 3 nights, but immediately found another hotel. Hotels.com is not responding to our emails. They are also refusing to provide a credit. They are stating because we checked in, there is nothing hotels.com can do.
I reviewed the hotels.com order page and the email confirmation I received when booking. NO WHERE does it state that this is a sex trade hotel!
I'm really shocked that hotels.com sold me this hotel. I don't want to be staying at a hotel where there is sex trade. If this is the business hotels.com want to do, then they should HIGHLIGHT and DOUBLE confirm with customers this is what they are purchasing. Hotels.com left us in the cold, and wouldn't help us when we checked in. it was a horrible experience.