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Reviews of Trickle Creek Lodge

3 out of 5
Trickle Creek Lodge
500 Stemwinder Dr, Kimberley, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 530 out of 1003 reviews" "
Rating 8 - Good. 322 out of 1003 reviews" "
Rating 6 - Okay. 112 out of 1003 reviews" "
Rating 4 - Poor. 30 out of 1003 reviews" "
Rating 2 - Terrible. 9 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay. They allowed for a later check out, which was nice. When we were leaving on May 21 however, the lady working at the front desk wasn’t so friendly not like the others. The pool area is rundown and could use some maintenance and TLC.
Stayed 2 nights in May 2024

6/10 Okay

Jordan

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Really loved how close it was to town, just down the hill like a 5 minute drive. Super convenient. Wasnt too pleased about how dirty both the pool and hot tub was. The hot tub was more of a lukewarm tub at best and the jets werent very strong. Oneof the hot tubs was out of service which i assume is because of the time of year but made it awkward when trying to share with other people
Stayed 2 nights in May 2024

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great off the road place. Great for peace and quiet- not as good for going to local shops. BUT... easily worth the drive. pool was very cold - It was May, but would have been nice to have been a bit heated. Great stay - will stay there again if in the area.
Stayed 1 night in May 2024

8/10 Good

Stephen Earl

Walking trails available only limited choices
Stayed 1 night in May 2024

6/10 Okay

Nicklaus

Travelled with family
Liked: Cleanliness, staff & service, amenities
Old wooden building that has some character. Room was certainly spacious but old. Bathroom, mattress, and couch could use an upgrade. Not a bad stay.
Stayed 1 night in May 2024

8/10 Good

Harry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good off-season rates.
Stayed 2 nights in May 2024
Response from LeeAnn on 16 May 2024
Thanks for the review!

4/10 Poor

Justin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not very clean poor cleaning service aswell front desk service. Restaurant only open 3 days a week for 4 hours. Pool and hot tub were disgustingly gross. Would never stay there again.
Stayed 5 nights in May 2024
Response from LeeAnn on 15 May 2024
I am sorry your stay disappointing. We drain and pressure wash the pool every 6 months which was done just prior to your arrival, so I am surprised by your comment.

4/10 Poor

Jesse

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from LeeAnn on 16 May 2024
I am sorry your stay did not go well. We do strive to give excellent service and we hope you will come again.

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All round excellent!
Stayed 1 night in May 2024
Response from LeeAnn on 15 May 2024
Thanks for the review!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Not much available for breakfast or dinner
Stayed 4 nights in May 2024
Response from l on 15 May 2024
Thanks for the review.

10/10 Excellent

scott

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from l on 15 May 2024
I hope you are able to come back and visit us soon!

10/10 Excellent

Dixie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
liked everything
Stayed 1 night in May 2024
Response from LeeAnn on 15 May 2024
Thanks for the review!

2/10 Terrible

richard

Travelled with partner
The lady at check in was rude. The rooms need updatingp
Stayed 2 nights in May 2024
Response from LeeAnn on 9 May 2024
I am very sorry for your experience at our hotel. I will address the issue and again my apologies.

10/10 Excellent

Barbara, Swansea Point

Stayed 1 night in May 2024

6/10 Okay

Sally

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from LeeAnn on 15 May 2024
Thanks for taking the time to review the hotel. I hope we can improve upon our score next time you are here!

4/10 Poor

Peter

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from LeeAnn on 9 May 2024
Thank you for taking the time to review our hotel

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and nice hotel. Good value for room and location. Pull out couch was really hard to maneuver (glad my husband was here to help with that)!. Limited dining/coffee options on site - have to drive into town.
Stayed 2 nights in Apr 2024
Response from LeeAnn on 15 May 2024
Thanks for visiting us! During our high volume seasons we do have more dining options. I am glad you enjoyed your stay!

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
This resort was humongous and has a lot of room. The rooms also have lots of free space and each room has two beds and a couch. The beds are fluffy and soft and the only thing that was not ideal is that the living room smelled like our car, but other than that, it was the perfect place to stay. The lodge also has a pool, a hot tub, a place to train kids to ski, a mini skiing area, and humongous place to ski that is bigger than the hotel itself.
Stayed 1 night in Apr 2024
Response from LeeAnn on 9 May 2024
Thanks for the review. The ski hill is definitely amazing!

10/10 Excellent

Adam, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its British Columbia at its finest. Well done!
Stayed 2 nights in Apr 2024

10/10 Excellent

Glenda

Stayed 1 night in Apr 2024
Response from LeeAnn on 9 May 2024
Thanks Glenda! We hope to see you back soon.

10/10 Excellent

Pete

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from LeeAnn on 9 May 2024
Thank you for your review, we appreciate your time, and glad you had a good stay.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from LeeAnn on 9 May 2024
Great review thanks! We hope to see you back soon.

6/10 Okay

Laura

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from LeeAnn on 9 May 2024
Thank you for reviewing our hotel.

2/10 Terrible

Shawna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub and pool not working
Stayed 1 night in Apr 2024
Response from LeeAnn on 9 May 2024
I am sorry our pool and hot tub were out of service. We have now completed our installation of new boilers!

2/10 Terrible

Paige

Stayed 2 nights in Apr 2024
Response from LeeAnn on 9 May 2024
I am sorry your stay was disappointing.

8/10 Good

Carrie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Excellent location and quaint units with most things you need. Staff are available to provide additional items or tell you where to get them. I used the BBQ, which worked well and one hot tub was while the other was out of service.
Stayed 3 nights in Mar 2024
Response from LeeAnn on 5 Apr 2024
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!

8/10 Good

Christina

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The pool was quite murky, I assumed it was clean otherwise they wouldn’t have let people in but it looked pretty gross, you could barely see the bottom of the pool. The restaurant was disappointing, for a $24 burger I expected table service but instead I had to go and order from the waitress and pay immediately making it much more of a cafeteria experience.
Stayed 2 nights in Mar 2024
Response from LeeAnn on 5 Apr 2024
Thank you for the review! I will forward your concerns to the relevant departments for review.

2/10 Terrible

Jerimy

Response from LeeAnn on 5 Apr 2024
I am glad our front desk was able to move rooms for you! We appreciate being able to rectify the issue and hope to see you again soon.

8/10 Good

Maggie

Travelled with family
Liked: Cleanliness, staff & service
There was only one hot tub working and it was incredibly over crowded and uninviting (Water strange color). THe hotel rooms were great though and so was the staff.
Stayed 1 night in Mar 2024
Response from LeeAnn on 5 Apr 2024
Thanks I think our staff is amazing as well! I will address the pool with the maintenance department.

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 3 nights in Mar 2024
Response from LeeAnn on 5 Apr 2024
We are looking forward to your next visit!

10/10 Excellent

Bradley, Hayden

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Condos are on the slopes right next to the lifts. They are clean, comfortable, and well equipped. Ski lockers are downstairs and parking and restaurants are close. Once you’re here there is no reason you have to drive anywhere except maybe the market.
Stayed 5 nights in Mar 2024
Response from LeeAnn on 30 Mar 2024
We hope to see you back! I am glad you enjoyed your time here.

10/10 Excellent

Cory

Stayed 1 night in Mar 2024
Response from LeeAnn on 30 Mar 2024
Thank you for the review!

6/10 Okay

Adam

Travelled with family
Liked: Cleanliness, amenities
Lady that checked us in wasn’t very friendly and when my daughter called from the room to ask for ice, she said she was rude. Also the pool is a joke. Why have an outdoor pool open in the wintertime and have it too cold for anyone to want to use. There are 2 little dank looking hot tubs ( one of which has apparently been out of service for quite some time. For $300 a night I expect better.
Stayed 1 night in Feb 2024
Response from LeeAnn on 30 Mar 2024
I am sorry your stay was not up to your expectations.

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Convenient. Building is tired. Only 1 slow elevator. Only 1 hot tub works ( seems a chronic issue). Staff kinda sour.
Stayed 4 nights in Feb 2024
Response from LeeAnn on 30 Mar 2024
Thanks for taking the time to review the hotel. We are working on the repair of our 2nd hot tub and hope to have it operational soon.

8/10 Good

Eric

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great access to the mountain
Stayed 2 nights in Feb 2024
Response from LeeAnn on 30 Mar 2024
Thanks I hope you were able to get some great skiing in!

8/10 Good

Lesley

Stayed 1 night in Feb 2024
Response from LeeAnn on 5 Apr 2024
Thank you for reviewing the hotel. We hope to see you back soon!

10/10 Excellent

Jim and Jeanette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and check out. Great location on the ski hill and short drive to the Nordic Centre for XC.
Stayed 1 night in Feb 2024
Response from LeeAnn on 5 Apr 2024
Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!

10/10 Excellent

jesse

Stayed 2 nights in Oct 2023
Response from LeeAnn on 30 Mar 2024
Thanks for the review!

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing on hill accommodation. Clean, comfy, and great views.
Stayed 5 nights in Jan 2024

8/10 Good

Roman

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great location at the bottom of the hill. Shuttle to town. Easy.
Stayed 5 nights in Jan 2024
Response from LeeAnn on 30 Mar 2024
We hope to see you back next ski season!

10/10 Excellent

Christina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is fabulous, quiet, and relaxing!
Stayed 3 nights in Dec 2023

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and friendly service! The parking garage was very convenient during the cold weather.
Stayed 2 nights in Jan 2024

10/10 Excellent

Gwen

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Bobbi-Jo

Liked: Amenities
Stayed 3 nights in Dec 2023

8/10 Good

Amanda

Liked: Cleanliness
Ski-in/Ski-out was great! The hotel is old, and the hot tub is tiny. It's basically a 4 person hot tub for the entire resort.
Stayed 2 nights in Jan 2024

10/10 Excellent

Cory

Stayed 3 nights in Dec 2023
Response from Sonya Nash, Assistant General Manager on 14 Jan 2024
Thank you for the 5 out of 5 rating on Expedia. We are very happy to see you enjoyed your stay. We hope to welcome you back the next time you are here.

10/10 Excellent

Donna, Brooks

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at Trickle Creek was great as expected. As a ski in/out destination, it has all that we were looking for. A small kitchenette could have a few more essentials if cooking meals (salt, pepper, oil), but basic pots and pans etc are there for preparing food. Basic hotel coffee is provided. Bed was very good. They’re pet friendly, and made us and our Golden feel welcome!
Stayed 2 nights in Dec 2023
Response from LeeAnn on 30 Dec 2023
Thanks Donna! We hope to see you back soon.

4/10 Poor

CHRISTINA

Disliked: Cleanliness, property conditions & facilities
Far from everything. Terrible wifi. Staff seemed gloomy and unwelcoming and made me feel like I was inconveniencing them when checking in. One person had pretty bad body odour at the desk (I think it was the guy who prepared the room). Morning staff was friendlier and normal. There was some kinda unknown clear/white liquid on the carpets. It was fresh too, assuming some kind of product? No idea. It grossed me out so I didn't want to take my shoes off the whole time. The staff were kinda weird, kept asking the other if the room is ready repeatedly and the other answered repeatedly. Makes me wonder what was wrong with that room. Working fireplace. Depressing lighting. Desperately in need of a facelift, everything is old and outdated. Bathroom fan was so loud. Took forever for hot water to come out of the tap sink. Pet stains on the elevator carpet. This place left such a bad impression I could never stay here again nor recommend it.
Response from LeeAnn on 5 Dec 2023
Hi Christina, We appreciate you taking the time to write this review. We are very sorry to hear that your stay did not meet your expectations. We strive to provide a high level of service but based on your review we fell short.I have personally gone over the room and any shortfalls you noted have been dealt with.

8/10 Good

Ricardo

Stayed 1 night in Nov 2023
Response from LeeAnn on 4 Dec 2023
Thank you for staying with us!

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and location
Stayed 1 night in Nov 2023
Response from Sonya Nash, Assistant General Manager on 20 Nov 2023
Thank you Claudia for the 5 star review. We are very pleased to see that you enjoyed your stay with us. We hope to see you again the next time you are in Kimberley.