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"It smelled moldy upon entering the room. I tried to air out the unit, but unfortunately unable to rid the room of the smell. Made it difficult to sleep."

"This hotel exceeded our expectations. The staff was very friendly and took us on the shuttle wherever we wanted to go. We would definitely book again."

"The entire facility is a setting of relaxation with the highest level of service at all times. We will be back! "

"The property itself is amazing, great location, great views. The interior of the unit we stayed in is in need of some repairs. We had buckets in the bedroom for an apparent ceiling leak. The main living area is enormous, with a set of 4 French doors opening to the huge balcony with great views. Only problem is only one set of the doors was somewhat operational. There were towels lining the outside of these doors as well due to probably leaks. The weather has been very bad, but for the price of the one night stay, we should be able to enjoy the balcony’s view. Staff was friendly and helpful. The unit was just in need of some TLC. "

"All staff were friendly. The location was great! The beach is relatively calm and good for kids. The sunsets were beautiful. "

"The room wasn't cleaned. The amenities weren't stocked. The front desk gave incorrect information. I was consistently served dirty water. The water supply was cut off. Access to amenities was severely limited. "

"Very beautiful property overall and great location! The one bedroom suite was perfect for our family of 4 with two teens. Really loved the restroom in our suite. Huge and had some nice upgrades like motion censored lights when you entered. The outside walking path was wonderful along the coast, and we took advantage of that. Staff was extremely helpful and I left a ballcap one day at the beach and one of the beach staff members kept it safe for me. Our 16 year old also lost her AirPod case which thankfully was personalized and the hotel found that for us as well. The free shuttle service to other nearby resorts and dinner spots was great. The staff at Pilina was terrific. The Pizza in the market was a hit and our teens enjoyed it multiple times. The server at Ko was great and high energy and helped customize our meal choices. Some areas for improvement- the hotel did not offer any fresh green juices. We like to have those in the morning at breakfast and there wasn’t any on the entire premises. Also, the cabanas were all in loud areas around the main pools with kids screaming in the pool and throwing balls that were hitting our chairs. We reserved 4 days of cabanas and finally cancelled day 4 because they just weren’t relaxing in the locations they were placed in. We have a 16 and 17 year old and when we booked the 4 cabanas we asked to book them at the adult pool but were told no since our kids aren’t 18. Terrible. Our kids are quiet so this was a miss. Great trip otherwise! "

"Everything is good"

"Great renovated rooms! Clean, love the decor. Only downside was there were only two drawers for storage. Would have been nice to have more. Recommend getting a room on 4th or 5th floor. Views were gorgeous!"