Queen Island Room

Reviews of Eden House

3.5 out of 5
Eden House
1015 Fleming St, Key West, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 654 out of 1008 reviews" "
Rating 8 - Good. 232 out of 1008 reviews" "
Rating 6 - Okay. 74 out of 1008 reviews" "
Rating 4 - Poor. 24 out of 1008 reviews" "
Rating 2 - Terrible. 24 out of 1008 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Property was convenient to Yankee Freedom for our trip to Tortuga. Room was extremely small, bed as you walk into room with not even a foot from wall. Outside was decorated with tropical trees and plants. Pool area very attractive
Stayed 2 nights in May 2024

8/10 Good

Ginger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This quaint hotel had very nice staff and nice facilities, including a pool, hammocks, covered tables, etc. Convenient location with short walks to the Yankee Freedom dock and nearby restaurants, and only 5-6 blocks from popular Duval Street. Would stay again.
Stayed 3 nights in May 2024

10/10 Excellent

douglas, newark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location able to walk to local attractions
Stayed 2 nights in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk personal very help full in find restaurants and local stores.
Stayed 3 nights in May 2024
Response from Sean Eden House on 20 May 2024
Thank you for the amazing review! We hope to see you again soon.

10/10 Excellent

Patrisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Eden House Team on 20 May 2024
We're so glad you enjoyed your time with us. Come back anytime!

10/10 Excellent

charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Jemma and omar at the front desk are so nice
Stayed 3 nights in May 2024
Response from Eden House Team on 20 May 2024
"Thank you for your kind words! We look forward to welcoming you back."

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough good things about this hotel! The staff were all friendly and helpful, the location was ideal and the hotel itself was clean and cute. I would definitely recommend it and I will stay there again!
Stayed 1 night in May 2024
Response from Eden House Team on 15 May 2024
Thank you for your kind words and for choosing our hotel for your stay! We can't wait to have the pleasure of hosting you again soon for another wonderful experience!

10/10 Excellent

Kimberly

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Eden House Team on 15 May 2024
We're so grateful for your glowing review! Your happiness means everything to us, and we can't wait to have you back for another fantastic experience

8/10 Good

Cathy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Eden House Front Desk on 11 May 2024
Hello Cathy, Thanks for taking the time to share your thoughts with us. Your feedback means a lot, and we're committed to making improvements for your next stay. Looking forward to welcoming you back!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Eden House Front Desk on 8 May 2024
Hi Rebecca, thank you for the excellent review! We cant wait to welcome you back for another fantastic stay.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
This was by far one of the best places to stay. The staff especially Oscar just never stop making the place clean, cannot say enough about the amazing job done by the staff!! parking sometimes is an issue but nothing crazy!
Stayed 7 nights in Apr 2024
Response from Eden House Front Desk on 7 May 2024
Thank you for your kind words! We're thrilled you enjoyed your stay, especially the exceptional service from our staff, like Oscar! We look forward to your next visit

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and location are both great. It feels like a home away from home. Everything you need is within walking distance. The next time we go to Key West we'll stay at Eden House again.
Stayed 5 nights in Apr 2024
Response from Eden House Front Desk on 7 May 2024
Your review means the world to us! We look forward to your next visit

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The picture of the room we booked on line was nothing like the room we got.
Stayed 5 nights in Apr 2024
Response from Jocelyn - Eden House Mgt & Staff on 8 May 2024
Hello Jennifer,Thank you for your review and for sharing your feedback. Your feedback is important to us and we take this as our guidelines to improve more in all aspect of service we offer. Rest assure we will look into this and do some necessary corrections if needed be. For the mean time, if you planning for your next trip, give us a call so we can help you better on choosing accommodation type. ‘Til then have a wonderful day!

8/10 Good

Michael, Hermitage

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are smaller than pictured on the web site but you don't spend much time there. Wish there was better storage for when staying several days.
Stayed 6 nights in Apr 2024
Response from Eden House Front Desk on 7 May 2024
Thank you for your review! We'll work hard to earn that fifth star next time.

10/10 Excellent

MERVIN

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, friendly.
Stayed 2 nights in Apr 2024
Response from Eden House Front Desk on 24 Apr 2024
Thank you for the excellent review! Hope to see you soon!

4/10 Poor

Colleen

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Room was very small…. Unfortunately you can tell this property has changed ownership….check out time was listed at 11am on website & do not disturb sign in room, we were verbally told 10am at 9:45 am on our check out date. Staff was always working hard but attention to detail is lacking & after complaining of the size of room maybe 11x11 bathroom door could not be opened all the way, basically told too bad that’s all ya get! Our room was directly beside front desk so always noisy. Sadly we would never return to our once favorite hotel.
Stayed 2 nights in Apr 2024
Response from Jocelyn - Eden House Mgt and Staff on 23 Apr 2024
Hi Colleen,We are so sorry if we did not meet your expectations during your last stay with us. I am hoping to speak to you regarding your experience to make things right. Please let me know if you what is the good contact information we can use to reach out to you.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Incredibly helpful, friendly and welcoming staff
Stayed 2 nights in Apr 2024
Response from Jocelyn - Eden House Mgt and Staff on 23 Apr 2024
Thank you for the perfect score and positive feedback Jennifer! We're glad to have you as our guest and looking forward to continue welcoming you back as our regular guest!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this place. I will definitely be returning for a second stay. Jemma was absolutely amazing and helpful as well!
Stayed 2 nights in Apr 2024
Response from Jocelyn - Eden House Mgt and Staff on 23 Apr 2024
Thank you, Melissa we are so glad for the amazing feedback you shared. I will be more than happy to share this to Gemma. Proud to say you found our GEMma at the desk. Again, we thank you for your recent stay and we are looking forward to welcome you back!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Small room, sometimes challenging parking. Overall an enjoyable experience. Great location, friendly staff.
Stayed 3 nights in Apr 2024
Response from Eden House Front Desk on 7 May 2024
Thank you for your feedback! We're glad you enjoyed your stay overall.

10/10 Excellent

Timothy

Travelled with partner
Loved the two beers and soda at check in. Everything inside and outside very clean!
Stayed 2 nights in Apr 2024
Response from Eden House Front Desk on 7 May 2024
Your review means the world to us! We look forward to your next visit.

8/10 Good

Daniel, Co GP

Liked: Staff & service
Good
Stayed 1 night in Apr 2024
Response from Eden House Front Desk on 7 May 2024
We appreciate your review! We're always looking for ways to improve.

10/10 Excellent

javier

Stayed 1 night in Apr 2024
Response from Jocelyn - Eden House Key West Mgt & Staff on 6 May 2024
Thank you Javier! The perfect score is a great start to be part of journey to be one of the regular in our hotel. We thank you again, and see you soonest!

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great, the staff was very friendly and helpful. I had read that the air conditioners were noisy and yes, they were. Other than that, the room was clean and the bed was comfortable. I t was a little on the small side but that's to be expected in Key West. I would stay again but opt up for a little larger room. The location was ideal, we could easily walk any where we wanted to go. Once we parked the car we never had to move it!
Stayed 3 nights in Apr 2024
Response from Jocelyn - Eden House Mgt and Staff on 6 May 2024
Hello Mark,We greatly appreciate your feedback and your time spent in sharing your experience with us. You are one of many regular guests that keeps inspiring us. Cheers to more stay!

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only downside is limited parking. Loved everything else & would stay there again
Stayed 2 nights in Apr 2024
Response from Jocelyn - Eden House Mgt and Staff on 20 Apr 2024
Thank you Katie, we are so grateful to you and for sharing your feedback. We look forward to welcoming you back!

6/10 Okay

Marina

Travelled with partner
We had noisy neighbors around our room. Because of scarce parking space outside, we ended up parking our car inadéquately and got a ticket.
Stayed 2 nights in Apr 2024
Response from Jocelyn - Eden House Mgt and Staff on 20 Apr 2024
Hello Marina,We sincerely apologize about the noise that you encountered. We will work hard to improve more on our noise policy. We appreciate you sharing us your opinion. We look forward to welcome you again.

10/10 Excellent

Dena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an adorable spot. I learned it’s celebrating its 100th birthday and is oldest functioning hotel n key west but you wouldn’t know it. The space is gorgeous. The room opens onto a beautiful courtyard with pool/jacuzzi and small bar. Mindy at the bar is super friendly. One of our new favs in key west for sure!
Stayed 1 night in Apr 2024
Response from Jocelyn - Eden House Mgt and Staff on 15 Apr 2024
Thank you so much Dena! It’s lovely to welcome you at the Eden House. Your feedback with us is greatly appreciated and are delighted to know that you enjoyed your stay! We are thrilled to hear your thoughts and looking forward to welcoming you back soon.

8/10 Good

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely come back! The staff is very helpful and work hard. Pool was a little cold. They have a hot tub. They also don't mind if you stay late in the pool or hot tub as long as they can't hear you.
Stayed 5 nights in Apr 2024
Response from Jocelyn - Eden House Mgt and Staff on 15 Apr 2024
Hello Natalie,We are so happy to received your review. Thank you for keeping us going to continue providing excellent service. We look forward to see you soon and win the 5-star rating!

8/10 Good

Ruben

Liked: Cleanliness, amenities, property conditions & facilities
La atención de el personal es muy buena la propiedad esta muy céntrica pero la habitación era muy pequeña y el parqueo era muy problemático
Stayed 3 nights in Mar 2024
Response from Jocelyn - Eden House Key West on 15 Apr 2024
Hello Ruben,Thank you for taking time to share your thoughts about your recent stay with us. We are looking forward to hosting you again and be able to provide you with better stay and win the 5-star rating! See you soon!

8/10 Good

Sebastian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
King rooms are very small, no place to put baggage. Very limited on-site parking, 10 spots for entire property. Limited on-streat parking.
Stayed 2 nights in Apr 2024
Response from Jocelyn - Eden House Key West on 15 Apr 2024
Hi Sebastian, we are sorry to hear that you have hard time with everything. We would like to be part of your future travel plan to make things right. Please free to reach out to us if you have any questions and if you wish to discuss your experience furthermore.

10/10 Excellent

maracus v

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good services
Stayed 1 night in Apr 2024
Response from Jocelyn - Eden House Key West on 15 Apr 2024
Thank you for that Maracus! You inspires is more than you know. Come see us again soon!

10/10 Excellent

Michael

Travelled with partner
Liked: Amenities, property conditions & facilities
It was very good they are so full they even helped me find a parking
Stayed 1 night in Apr 2024
Response from Aline on 3 Apr 2024
Thank you for your kind words. We're delighted you had an amazing stay and that everything met your expectations. We look forward to welcoming you back for another wonderful stay in the future. Sincerely,

8/10 Good

Lynne, Greely

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the room initially offered was not the same as expected based on pictures on Expedia, our concern was addressed very promptly and we were moved to a bigger room. Staff are very friendly, pool area and Tiki bar are excellent, all in all a very nice stay and we would go again.
Stayed 2 nights in Mar 2024
Response from Aline on 2 Apr 2024
Thank you for being our guest at Eden House. We look forward to welcoming you back for another amazing visit. Sincerely,

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool water was the only thing because it was so cold. unusually cold.
Stayed 2 nights in Mar 2024
Response from Aline on 2 Apr 2024
Thank you for being our guest at Eden House. We look forward to welcoming you back for another amazing visit. Sincerely,

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 2 nights in Mar 2024
Response from Aline on 2 Apr 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden House. Our team hopes to see you again soon for another memorable stay. Sincerely,

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to all amenities. Very scenic and safe neighborhood. Super clean. Friendly and helpful staff.
Stayed 1 night in Mar 2024
Response from Aline on 1 Apr 2024
Lynne, thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden House. Our team hopes to see you again soon for another memorable stay. Sincerely,

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Friendly staff. Really nice pool area. We had a great time!
Stayed 4 nights in Feb 2024
Response from Jocelyn - Eden House Key West on 1 Apr 2024
Wow! Thank you so much Patrick for your incredible feedback and for the 5-star review rating! Your glowing response to our survey truly brightened our day! We are all looking forward to seeing you again soon!

10/10 Excellent

Nadine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with a lovely pool, hot tub and tiki bar area. The staff were all very helpful and friendly, Gemma welcomed us with a warm smile and a welcome drink. The room was compact and well equipped. The bed was comfy! The hotel is very convenient for walking to all the sights but is nice and quiet. We had a lovely stay!
Stayed 1 night in Mar 2024
Response from Jocelyn - Eden House Key West on 1 Apr 2024
Hello Nadine,So you found us and you get to meet the GEM of the Eden House. WE are so happy and delighted you enjoyed Gemma's customer service. Providing exceptional customer service is one of the top priorities of we have and feedback like your motivates us more to keep exceeding expectations. So, we'll see you again soon!

10/10 Excellent

Kim

Stayed 1 night in Mar 2024
Response from Eden House Front Desk on 7 May 2024
Thank you for your wonderful review! We're delighted you had a great stay with us.

6/10 Okay

Denise

Travelled with partner
The property was well maintained for its age but I paid for king size bed / with view and got full maybe queen tucked in a corner room with no windows. Hot water was wishful.
Stayed 2 nights in Mar 2024
Response from Jocelyn - Eden House Key West on 1 Apr 2024
Hello Dennis,We are so sorry to hear about your experience with us. This is not our usual standard is assigning room should you be interested in discussing your experience with us further more, please feel free to reach out to us via phone or email.

4/10 Poor

Xiaoyi

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Sink is in the room next to the bed, room is insanely small than the picture presented, price is way higher than what you get. Mosquito issue! Had bad experience will never be back.
Stayed 2 nights in Mar 2024
Response from Jocelyn - Eden House Key West on 1 Apr 2024
Hi Xiaoyi,We thank you for sharing your feedback with us in your recent stay. We are sorry we did not meet your expectations. As much as we want to provide a great customer experience, the mosquito issue is something we cannot control as it is an island issue itself. We are grateful for the chance you gave us, and we hope if you change your mind and reconsider KW trip, you'll come to us and we will give different suggestions of room types. 'til then have a wonderful day!

10/10 Excellent

Ludmila

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is as a family home! Everything was easy accessible, walking distance! Staff is very friendly and helpful. We had a great time !
Stayed 1 night in Mar 2024
Response from Jocelyn - Eden House Key West on 29 Mar 2024
Hello Ludmilla, we are so happy to hear your feedback. We sure appreciate you and looking forward to your return!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Such a cute property. Staff was so nice. Plenty of street parking around. 10 min walk to duval st and super convenient to go anywhere else. Would definitely come back for sure!
Stayed 2 nights in Mar 2024
Response from Jocelyn - Eden House Key West on 26 Mar 2024
Thank you so so much Sarah, that alert tone we have when we receive a perfect score putting smile in all of us at the Eden House. Thank you for another inspiration to provide above and beyond service. Looking forward to seeing you again!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Wished we could stay longer We will be back!
Stayed 1 night in Mar 2024
Response from Jocelyn - Eden House Key West on 25 Mar 2024
Hi Lisa, we at the Eden House is so happy to happy to have you. We are thrilled with the score you gave us and so looking forward to seeing you again and become one of our Regular Guest! See you soonest

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay at the Eden House!! We were warmly welcomed by Jemmi (hope I’m spelling her name at least somewhat correctly). Her big smile and friendliness got our stay off to a perfect start! Our room was available early and we were able to check in and get our day started. Another nice touch was we were escorted to our room and offered a welcome drink. The room, grounds, and rest of the staff were terrific! I could go on, but we had a wonderful stay and I would highly recommend to anyone else heading to Key West!! Thank you Eden House! 🦜🐓❤️
Stayed 1 night in Mar 2024
Response from Jocelyn - Eden House Key West on 25 Mar 2024
Hello George, thank you for your feedback. Yes, we have yet another gem in our hotel. The person that welcome you with big smile is Gemma. I will be more than happy to share to her your kind words. We all looking forward to your come back!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, beautiful property and it is so beautiful hard to believe it is in the middle of key west.
Stayed 1 night in Mar 2024
Response from Jocelyn - Eden House Key West on 25 Mar 2024
Hello David, one thing all of us at the Eden House love is to know our guest had a lovely time with us and your feedback, is a trophy we received! Thank you! Come see us soon.

8/10 Good

Twanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved being within a couple miles of anything I wanted to see or do. Room was super small with King bed. Nice shower. Coffee/tea available 24/7.
Stayed 5 nights in Feb 2024
Response from Jocelyn - Eden House Key West on 25 Mar 2024
Thank you for your feedback Twanda, we are so happy to know the despite of the size of the room your booked, you still find loved in our hotel. Come visit us soon again!

10/10 Excellent

Janice

Travelled with family
Liked: Property conditions & facilities
Great stay. Property is well maintained, staff are friendly and respond promptly.
Stayed 3 nights in Mar 2024
Response from Jocelyn - Eden House Key West on 25 Mar 2024
The roaring notification of your 5-star review is echoing our beloved house Janice, thank you another inspiration to keep going and providing well maintained services and accommodation. Our centennial birthday is this year and we are happy to share to everyone, hope to see you soon again!

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jocelyn - Eden House Key West on 25 Mar 2024
thank you for the good review Judith! We love you hear any feedback you have and we look forward to seeing you again!

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Jocelyn - Eden House Key West on 25 Mar 2024
Thank you for the 4-star review Gail! Come see us again soon.