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"Fabulous hotel l, super comfortable and super friendly and helpful staff"

"We all are very impressed with how well the hotel is run. Among 5-star hotels in Surabaya and Jakarta, this hotel is the best and service truly stands out. Room service was prompt and courteous, the Executive Lounge offered excellent food, drinks, and personalized attention, and breakfast at the Pavilion was outstanding. "

"Amazing hotel will stay again next time I am in surubya "

"Well placed in terms of access "

"Very disappointing under all points of view. Worst point on cleanliness, everything in there was dirty. Our towels were dirty, we asked for some clean ones and they gave us 2 new towels, also dirty. Bed sheets were stained. Pool was small and dirty. The restaurant serves precooked meals, not fresh ones. We got the noodles and they were the cheap ones you get at the supermarket. Overall the pictures on the website are highly misleading as they make themselves look like a decent hotel, while...

"Close to malls and restaurants, Ibis is located in the city center so I was able to explore and walk around. The facilities are great and offers breakfast as well. Very clean and definitely worth the stay. "

"Clean room and good size Staff very friendly Great location "

"The staff is dedicated to customer service "

"Okay for what you pay for"

"Really enjoyed. Highly recommend "

"Clean & Great Friendly Staffs"

"Excellent hotel . Excellent location "

"Breakfast was delish"

"Conveniently located above a huge mall woth lots of food options and shopping"