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Platinum Hotel Tunjungan Surabaya

4.0 star property
Escape to a tranquil haven where wellness meets adventure. Refresh your senses with a revitalizing massage and enjoy endless fun under the sun.

Choose dates to view prices

Platinum Hotel Tunjungan Surabaya, nestled in Genteng, offers an oasis of relaxation with its spa and 2 outdoor pools. Unwind on the terrace or explore nearby Tunjungan Plaza after a rejuvenating massage at the onsite spa.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is NZ$113
includes taxes & fees
31 May - 1 June
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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 400000.0 per night.

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately IDR 250000 for adults and from IDR 125000 for children
  • Airport shuttle fee: IDR 350000 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: IDR 400000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number 220009572884

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Does Platinum Hotel Tunjungan Surabaya have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Platinum Hotel Tunjungan Surabaya?

As of 23 May 2026, prices found for a 1-night stay for 2 adults at Platinum Hotel Tunjungan Surabaya on 31 May 2026 start from NZ$113, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Platinum Hotel Tunjungan Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Platinum Hotel Tunjungan Surabaya?

Self-parking and valet parking are free at this property.

What time is check-in at Platinum Hotel Tunjungan Surabaya?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Platinum Hotel Tunjungan Surabaya?

Checkout is at noon.

Does Platinum Hotel Tunjungan Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 350000 per vehicle applies.

Where is Platinum Hotel Tunjungan Surabaya located?

Located in Surabaya Center, this spa hotel is within a 10-minute walk of Tunjungan Plaza and BG Junction. Grahadi and Joko Dolog Statue are also within 15 minutes. Surabaya Kota Station is 28 minutes by foot and Surabaya Pasar Turi Station is 20 minutes.

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Reviews

Reviews

9.0

Wonderful

9.0

Cleanliness

8.8

Amenities

9.2

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 17 out of 24 reviews
Rating 8 - Good. 2 out of 24 reviews
Rating 6 - Okay. 4 out of 24 reviews
Rating 4 - Poor. 0 out of 24 reviews
Rating 2 - Terrible. 1 out of 24 reviews

Reviews

Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to many shopping areas & eateries, staffs are friendly, room is very new and clean
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good location and comfortable hotel

near to Tunjungan plaza and near many eating place and big breakfast selection
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Mika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful breakfast.
Stayed 6 nights in Jul 2024
Verified

10/10 Excellent

Ancilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay in the heart of Tunjungan street. Room was spacious and clean, the bathroom was nice with complete amenities. Breakfast has amazing lots of options and good flavours.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location,Huge room,Value for Money

Clean and new spacious room,conveniently located downtown near to Tunjungan Mall,walking distance ti many restaurant and shops.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Abd Shukor Bin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On time checkin without waiting. Requested for smoking room and ready when arrived. Price is not so expensive and reasonable even during school holiday. Very highly recommended to who ever want to stay at this hotel.
Stayed 1 night in May 2024
Verified

6/10 Okay

j

Liked: Cleanliness, property conditions & facilities, room comfort
lengthy check in. Room is standard, but bathroom is small and narrow. Bed is nice and firm. AC not cold enough in our room. Breakfast is OK
Stayed 4 nights in Jun 2023
Verified

10/10 Excellent

Abd Shukor Bin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking might be trouble because limited and limited room maunuver for vehicle.
Stayed 3 nights in Feb 2024
Verified

8/10 Good

Todd

Liked: Cleanliness, property conditions & facilities
Accidentally broke a shampoo bottle, charged me 500000 rupiah for it, I could see around 100000 or 150000 but this was shocking, and unfair
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a top notch hotel strategically located near tunjungan Plaza. The staff are very helpful and friendly with super clean rooms and a big tv to stream your favourite shows and movies on sites like Netflix and the breakfast was excellent.
Stayed 4 nights in Apr 2026
Verified

6/10 Okay

Daisuke

Liked: Staff & service
部屋は広くて良いですが、お湯が出なくて困りました。また、お湯も黄色かったです。
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Hiroshi

Liked: Staff & service
Disliked: Amenities
朝食会場が人が多すぎて席が足りない。エレベーターも時間がかかるのは不満
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très propre, même les ascenseurs sont parfumés
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Koichi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋もとても綺麗で快適に過ごせました。 ルーフトップバーでは風も気持ちよく、インドネシア料理だけでなく料理も豊富にあります。
Stayed 1 night in Jul 2025
Verified

8/10 Good

Verified traveller

Liked: Room comfort
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Tadayoshi

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

M priyo

Stayed 1 night in Oct 2024
Verified

10/10 Excellent

BOON HOW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Abd Shukor Bin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Mar 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Verified

2/10 Terrible

Rusli

Stayed 2 nights in Jul 2022