4/10 Poor
Terry F.
3 Apr 2024
Used to be our happy place
We received no instructions on how to get into the unit we rented.We emailed Ola Properties on multiple occasions asking for check-in instructions and continued to email during our flights to Honolulu when we finally got the instruction.The key would be under the mat. We were concerned because we would be arriving at 11:00 p.m. and wouldn't be at the unit until after midnight.When we arrived THERE WAS NO KEY UNDER THE MAT. The garage door was open and so after multiple calls to the "emergency number" we slept on the cement floor.After a couple of hours sleep we got up in search of coffee.When we arrived back at the unit at 7:00 a.m. the key was under the mat and we got a text saying it was there. Once inside we could see that the appliances were new. The dishwasher was installed but the spray arms were still tied and the water was not turned onto the dishwasher.The carpets were stained and unless we got out for a day would not be cleaned.Not even salt&pepper was in the unit.This was the worse experience I've ever had at any place much less Hawaii.To make matters worse Ola Properties has merged with Gather Vacations and now we are having problems getting our security deposit back.We rented from January 25 - February 29 and we still have not received the deposit back.We have heard many excuses and our frustration level is way up there.Be careful who you rent from, we spent a lot of our precious vacation time sorting the problems out.So sad for this treatment in Hawaii.
Terry F.
Stayed 35 nights in Jan 2024